mySugr Pump Control User Manual
- June 6, 2024
- mySugr
Table of Contents
mySugr Pump Control
Version: 1.0.7_Android – 2021-09-03
Indications for Use
Intended Use
The mySugr Pump Control software is intended to be used as an aid in
diabetes therapy. It is intended to remotely control a compatible insulin pump
used by people with diabetes. The mySugr Pump Control software uses wireless
communication to communicate with connected pumps, to read data, make changes
to the pump’s settings, and to manage insulin delivery based on your input.
Who is the mySurr pump control for?
mySugr Pump Control is designed for users:
- diagnosed with insulin-dependent diabetes
- aged 18 years and above
- undergoing insulin pump therapy
- who have been trained on their insulin pump
- under the guidance of a doctor or other healthcare professional
- who are physically and mentally able to independently manage their diabetes therapy
- who are able to proficiently use a smartphone
Environment for Use
As a mobile application, mySugr Pump Control can be used in any environment
where you would typically and safely use a smartphone.
Contraindications
For mySugr Pump Control as a Software product there are no specific
Contraindications, however the Contraindications stated in the instructions
for use of the connected insulin pump apply.
Warnings
Medical Advice
The mySugr Pump Control is used to support the treatment of diabetes, however
it cannot replace regular visits to a doctor/diabetes care team. You still
require professional and
regular review of long-term blood glucose values (HbA1c).
You are responsible for continued self-management of blood glucose,
independent of the use of the mySugr Pump Control.
Inputting the correct data
The mySugr Pump Control depends on the accuracy of the information entered.
You are always responsible for verifying settings and insulin doses. If
incorrect information is used for
administering insulin doses, there is a risk of severe worsening of your
health and even death.
Recommended Updates
To ensure safe and optimized running of mySugr Pump Control, it is recommended
that you install software updates as soon as they are available.
Glucose monitoring
Monitoring of glucose results should be conducted using a glucose monitoring
device that is compatible with insulin pump therapy. You can manually input
data or import data via bluetooth functionality.
Smartphone security and maintenance
To enhance security when using mySugr Pump Control and to ensure that you
are the only one with access, it is required that you have an authentication
method (unlock mechanism) installed on your smartphone. Only choose a strong
password or other strong authentication method and do not share your password
with unauthorized parties.
Allow only trusted applications to have permission to system services, such as
Android Accessibility Services.
To ensure correct usability of the mySugr Pump Control, do not use the
application on a smartphone with a cracked or damaged screen.
To ensure integrity and security of the mySugr Pump Control, do not use the
application on smartphones that are rooted or smartphones that have a
Jailbreak installed.
Potential malicious messages
mySugr will never send you instructions relating to insulin delivery or
pump control outside of the mySugr app. If you feel unsure about any message
you have received, contact mySugr customer support.
Installation
The mySugr Pump Control is an extension of the mySugr Logbook (mySugr app). Just download the mySugr app from the Google Play Store. For more detailed instructions on installation and usage of the mySugr app, please check out the mySugr app user manual.
Connecting and disconnecting your pump
A few things to know before connecting your pump
If a remote control, e.g., an Accu-Chek Insight diabetes manager, is connected
to your pump, disconnect it first. To keep you safe, your pump cannot be
connected to the mySugr app and to a remote control at the same time.
Connecting your pump
To connect your pump with the mySugr app turn on Bluetooth on your smartphone.
In the mySugr app, select “Connections” from the side menu in the upper left
corner.
Select your pump, e.g., “Accu-Chek Insight”, from the list. Tap “Connect”.
Then, follow the instructions on the mySugr app. After you have connected your
pump, go back to the mySugr app home screen, where the “My pump” widget is
displayed.
Disconnecting your pump
To disconnect your pump, select “Connections” from the side menu in the upper
left corner.
Select your pump from the list.
Tap “Disconnect”.
Tap “Confirm”.
The “My pump” widget disappears from the mySugr app home screen.
My pump widget
The “My pump” widget on the home screen is the starting point for
controlling your pump using the mySugr app.
The widget also displays the last time there was a connection to the pump and
when pump data was imported into the mySugr app (1).
Tap on “Control pump” (2) to access the “My pump” home screen.
My pump home screen
On the “My pump” home screen, you can:
- Check the insulin (1) and battery (2) status
- Find out if your pump is running, paused or stopped
- Deliver a bolus (3)
- Check (4) or cancel (5) an ongoing bolus
- See the last delivered bolus
The icons for the different bolus types look like this (from left to right: standard, extended, multiwave):
The icons for the insulin and battery status are colored in gray. If the insulin level or battery status is low, only the respective icon turns orange. If the insulin or the battery is almost empty, the icon is colored in red (see below).
Delivering a bolus
For now, you can only deliver a standard bolus. No extended or multiwave
boluses can be delivered.
To deliver a bolus, tap on the “+” icon in the bottom right corner of the
mySugr app home screen and then select
“Deliver bolus”. Alternatively tap on “Control pump” on the “My pump” widget.
Once you’re on the “My pump” home screen, tap on “Deliver bolus”.
In case you have not set up an unlock mechanism on your smartphone yet, you will be asked to do so. This is crucial so that only you and no one else can control your pump with your smartphone. Tap on “Open phone settings” and set up your preferred option, e.g. your fingerprint. Afterwards go back from the phone settings to the mySugr app.
Enter the insulin amount and tap “Confirm”. You must authorize the bolus delivery. To do so, tap “Authorize” and use the unlock mechanism you have set up.
The bolus is sent to the pump and the “Bolus” widget is displayed on the “My
pump” home screen. It shows the total bolus amount and the progress of the
bolus delivery.
While the bolus is being delivered, it is not possible to deliver another
bolus.
To cancel the bolus delivery, tap on “Cancel bolus” on the “Bolus” widget.
Once the bolus delivery has been stopped, you can see how much insulin has
already been delivered.
While starting or cancelling a bolus, a notification outside of the mySugr app
will appear. It will disappear automatically once the connection to the pump
was successfully established. A notification will also appear in case there is
an error during starting, delivering or cancelling a bolus. Tap on it to check
the details within the mySugr app. To be sure that you will be notified, leave
the notifications for the mySugr app enabled.
Another way to deliver a bolus is via the mmyySSuuggrr BBoolluuss CCaallccuullaattoorr. After accepting a bolus recommendation, tap on “Deliver with pump”. Then authorize the bolus delivery according to the instructions above. For more detailed instructions on setup and usage of the mySugr Bolus Calculator, please check out the mySugr Bolus Calculator user manual.
Importing data from your pump
Imported data
Standard, extended and multiwave boluses are imported from your pump into
the mySugr app.
If the mySugr Bolus Calculator was used to deliver a bolus, the split between correction and food insulin is preserved. Otherwise the boluses are imported as correction insulin, but you can adjust the split in the log entry. Tap on “Separate”, then enter how much of the total amount was food insulin. Depending on what you entered, the amount of correction insulin is updated automatically. Double check and tap “Confirm”.
In case you manually logged a bolus before delivering it with the pump, it is automatically merged with the imported bolus if the bolus amount is very similar and both happened within 15 minutes.
Data visualisation
You can see the imported data in the list of entries on the home screen of
the mySugr app.
For each imported bolus, there is a new entry with the date, time and the
number of units delivered. The number of units are shown within a tile as
shown below.
Once imported, the bolus entry can neither be edited nor deleted.
Error and warning messages
The values in the following messages are only examples. You will see different numbers in your message, depending on your personal data.
During connecting
Oh no, another device is controlling your pump
On your pump select: Settings ‣ Communication ‣ Remove
device Remove other controlling devices and try again
→ Try again
Connection lost during pairing
Maybe the battery is weak, or your pump is too far away.
Please move the pump closer and try connecting it again.
→ Try again
Location services are disabled
You need to enable location services to find your device.
Once your device is paired, you can disable them again.
→ Enable Location Services
Bluetooth is disabled
It seems that Bluetooth got disabled while pairing. You need to have Bluetooth
enabled to connect your device.
→ Enable Bluetooth
Oh no, you connected your pump outside the mySugr app
On your phone: please unpair your pump in the Bluetooth settings. On your
pump: go to “Settings”, then
“Communication” and remove your phone. Once you are ready, please try again.
→ Try again
Oh no, we can’t pair to this pump
Unfortunately, this version of the pump doesn’t work with the mySugr app. We
would advise to get a newer version.
→ Contact support / Return to Connections
Oh no, the verification code is wrong
Are you sure that you are pairing your own pump? Please try again and double-
check the code.
→ Try again
Connection error
Oh no! Pairing with your device failed. Please try again or contact support.
→ Contact support / Try again
Bolus authorization failed
Try again and complete the bolus authorization successfully.
Deinstallation
To deinstall the mySugr app, please check out the mySugr app user manual
Data Security
Your data is safe with us – this is very important to us (we’re users of
mySugr too). The mySugr Pump Control is a registered medical device (Medical
Device Regulation (EU) 2017/745) and carries the CE mark. As such, it is
required to meet the highest data security and reliability standards.
For more information, please refer to our privacy notice within our Terms and
Conditions.
Troubleshooting and support
Troubleshooting
We care about you. That’s why we have people with diabetes to take care of
your questions, worries and concerns.
For quick troubleshooting, visit our FAQs page
Support
If you have questions about mySugr, need help with the mySugr Pump Control or
the mySugr app, or have noticed a mistake or problem, please contact us
immediately at
[email protected]
You can also call us on:
+ 1 855-337-7847 (US toll-free)
+ 44 800-011-9897 (UK toll-free)
+ 43 720 884555 (Austria)
+ 49 511 874 26938 (Germany)
In the event of any serious incidents occurring in relation to usage of this
medical device, please contact mySugr customer support and your local
competent authority.
Supported insulin pumps
mySugr has verified the connectivity of the mySugr Pump Control and the
insulin pumps listed below. These insulin pumps can therefore be used in
combination with the mySugr Pump Control:
Accu-Chek Insight insulin pump
E-Mail: [email protected]