Ride1UP 500 Series 784718951792 500W Electric Bike Owner’s Manual

E-bike Owner’s Manual

Model: 500 Series
For the most up to date documents, bike models, additional information, instructional videos, and more, visit us at Ride1UP.com

Ride1UP 500 Series Owner’s Manual

OWNER’S NAME: __
DATE OF ASSEMBLY: __
BIKE SERIAL NUMBER: _____

NOTE: ◆ THIS IS FOR YOUR RECORDS ONLY. YOUR SERIAL NUMBER IS THE NUMBER STAMPED ON THE FRONT OF YOUR HEAD TUBE.

Thank you for purchasing a Ride1UP 500 Series e-bike! This manual contains important safety, performance & maintenance information. Please take a moment to read the manual and review our instructions before you start riding & keep the manual for future reference.

Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email us directly. Our support team is ready to help you, M-F: 9AM-5PM.

Ride1UP Customer Support Contact:
Phone: 888-494-1415
Email: support@ride1up.com

For the most up to date documents, bike models, additional information, instructional videos, and more visit us at Ride1UP.com

IMPORTANT: READ ALL INSTRUCTIONS BEFORE USE. RETAIN INSTRUCTIONS FOR FUTURE REFERENCE.
WARNING: Basic safety precautions should always be observed when using an electrical appliance to reduce the risk of fire, electrical shock, or serious injury.

Safety Notes

1.1 Personal Safety:

This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may result in serious injury. Before you ride this e-bike in a busy area or on public roads, practice riding in a safe area free of hazards. Take time to learn the e-bike’s controls and power. It is your responsibility to identify and follow all local laws and regulations, including fitting your e-bike with any additional equipment necessary to comply with local laws. At night your e-bike MUST have white front lights and red rear lights lit. It MUST also be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your e-bike into a car or when mounting it on a bicycle carrier.

1.2 E-bike Safety:
You must be 18 or over to ride this e-bike. Your e-bike is designed for a maximum permitted overall weight (rider + cargo) of 275lbs. Your bike should be inspected or assembled by someone experienced with bike mechanics prior to use. Proper assembly is vital for safety and for your warranty coverage as damages due to improper assembly are not covered under warranty. Improper assembly of critical components could lead to serious injury and or death. Do not submerge your e-bike in water. Be aware that the speed at which you are traveling may be faster than you are used to, especially when accelerating.

1.3 Electrical Safety:
Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug the battery before leaving the bike alone. Never modify the charger in any way. The charger has been designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the rating label. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack; never use the charger with another appliance or attempt to charge this product with another charger. Before use, check the charger cord for signs of damage. A damaged or entangled charger cord increases the risk of fire and electric shock. Keep the charger cord away from hot surfaces and sharp edges. Do not handle the charger with wet hands. Do not store or charge the appliance outdoors. The charger must be removed from the socket before removing the battery, cleaning, or maintaining the appliance.

1.4 Brake Safety:

Regularly check your brakes for signs of wear and tear. Any worn parts must be repaired or replaced immediately. Be careful while getting used to the brakes. Practice emergency stops in a place clear of traffic until you are comfortable controlling your e-bike. Wet weather reduces your braking power and the grip of the brakes. Reduce your speed and be aware of longer stopping distances when cycling in wet conditions. Braking on unpaved surfaces will differ. Be sure to practice braking on different surface types. Ensure that braking surfaces and brake pads are free of wax, grease, and oil. Do not pedal and brake at the same time as this will cause excessive wear.

1.5 Maintenance:

Many parts on your e-bike are subject to a higher degree of wear due to their function and depending on their use. Have your e-bike checked regularly at a professional bike shop and have any worn parts replaced. After an accident or crash, you must take your e-bike to a bike repair specialist to make sure that it is safe to ride. Be aware that damage may not be visible. Failure to do this may result in serious injury. Any form of crack, scratches, or change of coloring in highly stressed areas indicates that the life expectancy of the part has been reached and should be replaced immediately. Ensure the battery is removed from the bike before carrying out any maintenance. Make sure that all screws and bolts are tightened securely before riding. You must always use genuine replacement parts when performing maintenance on your e-bike. Regularly check the tire pressures (See sidewall of your tire for correct psi range) and regularly check the tread depth of tires.

1.6 Additional Warnings:
The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age of eighteen is prohibited. Have installation/assembly checked by a professional bike mechanic or completed entirely by a bike mechanic prior to riding. Failure to do so could result in serious injury and/or death. When operating your e-bike: Do not wear earplugs, headphones, headsets, or use a cell phone while riding. Never hitch rides on other vehicles. Never hold an item that interferes with your grip on the handlebars & never be under the influence of alcohol or drugs while riding.

ALWAYS wear a helmet when riding your e-bike. Failure to do so may result in serious injury and/or death. It is your obligation to check all applicable laws for bicycle rules governing: operation, equipment, use, and appropriate places for operation. Do not exceed local speed restrictions.

Maintain your brakes such that you can at least execute a one-braked-wheel skid on dry, level, clean pavement. Never configure your e-bike such that the handlebars are higher than a rider’s shoulders. In addition to front and rear reflectors, you must also ensure that the e-bike is equipped with side reflectors. Never ride your e-bike without the seat provided with the e-bike.

This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only. Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, of ice, snow, water, sand, or anything else that could cause a loss of traction. Failure to follow this rule may result in serious injury and/or death.

Routine maintenance checks are required on your e-bike. Check all-important connections, brake functionality, and ensure axel nuts are secured before riding. Failure to do so may result in serious injury and/or death. Do not ride your bike at night without working front lights and rear tail lights. Failure to do so may result in serious injury and/or death.

Keep your e-bike and packaging away from children. Lithium-Ion batteries can be extremely dangerous if stored or used improperly. Please learn proper care of your battery at http://batteryuniversity.com/. Damage to your lithium battery from misuse could result in serious injury, hazardous smoke, and fires, and/or death.

Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take your e-bike with you during air travel, or if you ship your e-bike by air courier.

1.7 Notable Bike Parts:

What’s in the Box?

Figure 1: Bike frame, bike box, fork, saddle, an additional box of parts (Figure 2), front wheel, axle skewer, (fenders and rack, if ordered*), stem, and handlebars, all zip-tied together and padded.
Figure 2: Saddle and separate box with crank arm, bolt, pedals, charger, headlight, bolt, and toolkit.

Installation Steps: Assembling Your Bike

3.1 Fork Assembly:

PLEASE COMPLETE THE STEPS IN ORDER.

▪ Align the steerer tube with the hole of the head tube, slowly slide through. (Figure A)
▪ Push Compression ring (the compression ring is the only split ring) flush with the head tube, then slide on headset spacers. (Figure B)
▪ Slide on the Stem with attached handle-bars on top of spacers. (Figure C)
▪ Tighten on the top cap with attached bolt using a hex wrench. (Figure D)
▪ Once the top cap is tightened, align the stem and tighten pinch bolts. (Figure D)

WARNING: ◆ IT IS VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE HANDLEBARS, AS WELL AS THE COMPRESSION CAP, ENSURING FORK IS INSTALLED CORRECTLY. THIS SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS.

3.2 Front Wheel Assembly:

• Align the disc rotor so it fits between the brake pads. Do not force it. (Figure 4)
• Place the front wheel axle onto the fork dropouts. (Figure 5)
• Install the quick-release skewer. The narrow part of the cone springs should face inward. (Figure 6)
• Rotate to tighten and then hand tighten the axle skewer quick-release arm. Line up the disc rotor to make sure there is space on each side, so they don’t rub. Then make sure the wheel is secure. (Figure 7)

WARNING ◆ IT IS VITAL THAT THE QUICK RELEASES HAVE BEEN TIGHTENED. IF THEY ARE NOT PROPERLY ALIGNED, THE WHEEL MAY COME OFF, CAUSING DAMAGE TO THE BIKE OR YOURSELF.

3.3 Saddle/Seat Post Assembly:

• Open the seat clamp and insert the seat post. (Figure 8 & 9)
• Adjust the suitable height and rotate the clamp to tighten and then shut it. (Figure10)

3.4 Seat Clamp Assembly:

• Slide saddle into seat post clamp.
• Using a 6mm hex wrench. Tighten the bolt to 16-17nm of torque.
• The seat post angle is adjustable. Ensure the bolt is correctly torqued. If left loose or overtightened, the seat post bolt could snap.

3.5 Crank Arm Assembly:

The crank arm shown above is attached with an 8mm crank arm bolt. The 8mm hex wrench to tighten the crank arm is not included. Make sure you own or purchase this tool and fully tighten the crank arm. If it is not completely straight and not fully tightened to 38nm of torque (if you are able to measure) it could come loose and cause damage to the crank arm. When installing, adding grease to the: crank arm threads, bottom bracket and crank arm attachment point will quiet any potential noise from the cranks when riding.

3.6 Pedal Assembly:

• Screw each pedal into a crank by hand. The pedals are marked with an R and L, the left pedal tightens to the left.
• Use an adjustable wrench to finish tightening the pedals in place.

NOTE: ◆ THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE. THE PEDALS SCREW INTO THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS, SCREWS, OR PINS.

3.7 Detailed Torque Settings:
Saddle Clamp Bolt: 17nm
Crank Arms: 39nm
Compression Cap (bolt): 4-5nm (make sure steering is still free but the fork is not loose or wobbly.)
Stem/Steerer Clamp: 8-9nm
Handlebar Clamp: 8-9nm (tighten evenly in a cross pattern)
3.8 Spoke Tension:
Rear wheel, 12G spoke:
Left side 114-130kgs (Park tools, 33-34)
Right side 150-172kgs (Park tools, 35-36)
Front wheel, 13G spoke:
Left side 133-151kgs(Park tools, 30-31)
Right side 104-117kgs(Park tools, 28-29)

Battery Connection & Removal

• Insert the key into the battery keyhole. (Figure A)
• Turn the key in a clockwise direction (At 90 degrees). (Figure B)
• Pull out the battery. (Figure C)
• Replace the battery with the key in the same position, then turn the key to lock. (Figure D)

NOTE: ◆ ALWAYS KEEP THE CHARGER PORT COVERED TO PROTECT AGAINST MOISTURE, WHICH CAN DESTROY THE BATTERY.

E-bike Basics & Care

5.1 E-bike Basics:
Your 500 series e-bike will arrive with an LCD 3-button display installed. The middle button turns on and off the bike. Simply hold the button down. (Note: There is a button on the battery as well, which only functions as a battery charge gauge.) The + button increases pedal assist and the – button decreases pedal assist and can be set to off if you press the – button when on low. The headlight is turned on by holding down the + button. The throttle and pedal assist can be used simultaneously and either can be turned off as well. The throttle power is not affected by the pedal assist setting. You can turn the pedal assist off by pressing the – button past low until no number is showing, and ride only using the throttle if you like. The bike pedal assist uses a cadence sensor, which reacts a little delayed based on the spinning of the pedals. It will take some time to get used to this and manipulating the motor to engage and disengage when expected takes a little practice. A quick backpedal or slight engagement of the brake lever instantly stops the motor. You can adjust the sensitivity of the cadence sensor and other pedal assist settings by referring to the LCD manual. We also have videos on our website and YouTube channel guiding you through this process.

5.2 Battery Basics & Care:
The chargers do stop charging when the battery is fully charged. When charging your battery, do not charge near any potentially flammable material. Charge in a safe fire-resistant space. If you are storing the e-bike for more than a day, do not leave it plugged in. It is best to leave it charged but unplugged. The button on the top of the Retention Dorado battery pack works as a charge gauge. It is not an on-off button. When riding always plug the charger port with the rubber cover. If moisture gets in, the battery can be destroyed. Everyone is encouraged to learn a little bit more about the basics of lithium- ion battery care and proper treatment.

5.3 Common Assembly/Unboxing Issues:
(5.3.a) Fork and Headset: Installing the fork and headset incorrectly can be very dangerous. Please be sure to watch our 500 Series Assembly Video before assembling and other assembly videos on our YouTube channel/website. If for any reason you get confused about the order of the headset pieces, there is also a video on our channel which can help you clarify the order of the pieces. (5.3.b) Headlight: To turn on your headlight, make sure the two wires in the back are connected (try reversing the + and – if it doesn’t work), turn on the controller, and hold the + button for 2 seconds. If you still cannot get the headlight working. Check the wires for any kinks or breaks in the connection.  (5.3.c) Disc Brakes: How you install the front wheel can affect whether the disc brakes rub when first assembling. Look in line with the brake pads and slowly tighten the quick-release axle while ensuring the rotor stays in the exact middle between the pads. The disc rotor is one of the most exposed malleable components during shipping. If it is bent, it can sometimes be trued (bent back) or replaced with a new disc rotor.

(5.3.d) Fenders: If you are experiencing rubbing or rattling fenders, this can be fixed. Firstly, the front fender tab that attaches to the fork can be mounted on the back to provide more spacing or the front for a tighter fit. The fender arms are also malleable and sometimes need to be bent with the wheel off to be centered with the wheel.

(5.3.e) Bent Derailleur Hanger : Firstly, do not start riding and shift into 1 gear before checking the alignment of the derailleur and hanger. Especially if you hear the gears clicking. The derailleur will over shift and the chain will get caught between the motor and the cog. This issue is common as we ship the derailleur installed and it is a light-eight malleable aluminum. It is also common among cyclists and can be fixed by straightening the derailleur hanger with force.  As always, fancy tools/mechanics make it look easy. After the hanger is straightened, the derailleur/gears can be indexed (under adjustments) to remove any additional clicking or grinding noises. If you cannot fix the derailleur hanger, new ones can be found online. Ride1UP  will cover the cost if it arrived bent.

(5.3.f) Noise When Riding : Refer to the three issues above. Gears, fenders, and brakes are the most common sources of riding noise. Additionally, the front hub can sometimes make a squeaking noise if it does not have enough grease. Pay attention to the noises. They are usually symptomatic of a minor issue that could cause more problems later.

(5.3.g) Crank Arm: The crank arm requires an 8mm hex wrench. It needs to be fully tightened, to 39nm of torque if you are able to measure. Ensure the crank arm is all the way on, fitting the square opening before tightening. If your crank arm loosens from not being tight enough, it may warp and need to be replaced.

Troubleshooting Problems:

6.1 Motor Not Working:
One of the worst problems to experience. What needs to be done? Determine the source or cause of the issue(s). What to look for:
(6.1.a) Cables: is a connection loose? Look for kinked, loose, or damaged cables. Check the quick disconnect connections, especially the one on the chainstay. Consider plugging them back in and ensuring pins are not bent.
(6.1.b) Settings: Perhaps a setting was accidentally changed. Try resetting the bike to its default settings. Steps to complete this procedure are listed on the last page of this owner’s manual.
(6.1.c) Accident: After a crash or if the bike is dropped, and the motor cable is damaged where it exits the axle, the motor may no longer function. This requires replacement motor parts and a more time-consuming/costly repair. Reach out to customer support if you see damage to the cable.
(6.1.d) EBS: Electronic Brake Shut-Off. Another possible cause is that the electronic brake shut-off sensors are firing when they shouldn’t be. This can happen typically when there is damage to the brake levers or the cables themselves causing a miscommunication with the internal controller. The best way to identify this issue is to unplug these cables from the internal controller and test. You can find the diagram for the internal wiring at the end of this document. There is also a video demonstrating the removal of the controller on our YouTube channel/website link.
6.2 Kickstand:
Does the bike sit too low with the kickstand? The kickstand length is adjustable. Loosen the bolt on the bike and slide to the desired length. Check the belt tension when first assembling as well to make sure the bolt does not rattle loose. Is there a clicking noise with the kickstand? Make sure it is parallel with the chainstay and fully tightened (8mm hex wrench). If it shifts, it will hit the crank arm when pedaling.
6.3 Charger:
Greenlight indicates the charger is powered but not charging. The red light indicates charging. Do not charge near anything flammable or store the e-bike long-term while plugged in. If you are having issues with the battery not charging, try riding the bike again, draining some battery, and try using a different outlet. Then reach out to support if the issue does not resolve.

6.4 Derailleur/Gears:
Adjusting the gears on a bike so that there is no chain noise can be tricky for a novice. If you are not able to watch a video explaining how to index the gears, the best thing to do is to take the bike to a local bike shop for assistance.

Charging the Battery:

WARNING ◆ DO NOT LEAVE CHARGING BATTERY UNATTENDED
The battery’s voltage is indicated by the 4 LED lights located on the top of the battery & also on the display unit located on the handlebars. Your battery must be charged in an ambient temperature, on a non-flammable & dry surface, away from any sources of heat, humidity, or flammable materials. Also, it must not be covered.

Follow these steps when charging battery:
Step 1. Turn the bike off. The LCD will be off.
Step 2. Plug the charger (which is off) into the socket and then insert the charger’s plug into the battery, which is also off.
Step 3. The chargers LED indicators to light up in the following manner:

• The red LED light is on: The battery is being charged. (Figure A)
• The red LED light becomes green: The battery is fully charged and you can unplug the charger. (Figure B)

NOTE: It takes 3-6 hours for the battery to be fully charged when using the standard charger supplied with the bike.
Do not leave the battery unattended while plugged into the charger. Do not store the batteries connected to the charger.

Display Instructions

8.1 General Operation: (for more information, download the entire LCD manual at ride1up.com/bike/support)

• Switching the e-bike System On/Off: to switch on/off the e-bike system, hold the MODE button for 2 seconds.
• To turn the headlight on/off, hold the + button.
• When parking the e-bike for more than 10 minutes, the e-bike system switches off automatically.

8.2 LCD KM/H to MPH:

To change from KMH to MPH and adjust other settings, turn on the display, press and hold the + and – button together for 2 seconds. This will open the display’s initial menu. Tap the ‘m‘ button twice until U2 is showing. Press the + or – button to switch it to U1 which is MPH.

8.3 Screen Display Settings:
8.4 Symbols Explained:

8.5 Reset to Default Settings:

“dEF” represents recover default settings. The default value is N. To access recover default settings, hold both the UP and MODE button for 2s and press the UP/DOWN button to choose Y or N again. N means, do not recover default settings. Y means that it will recover default settings. When it is Y, hold the MODE button for 2s to recover default settings, the display shows DEF-00 at the same time, and then returns to a general display state.

Recover Default Settings Interface. (Image)

Error Code Troubleshooting:

In the event of a problem with the electrical components of your bike, the display will show an error code.
Compare the code with this list below and how to resolve:

9.1 Error Codes/Source of the Error:

Code| Error|

Source of the Error

---|---|---
21| Battery Voltage| The battery is not supplying the required voltage to power the display and motor. Use the display to view the real-time voltage being output from the battery. It can also be checked using a multimeter. If the battery is old and has been charged/discharged many times, it may need to be replaced.
22| Throttle| When you press and release the throttle, it should return to its original position. Remove any obstructions. Check the throttle and throttle cable for damage, such as a cut or frayed cable.
23| Motor Sensor| Check the cable that connects the rear hub motor to the rest of the system and make sure it is free from grit or contaminants and is firmly connected. This error might appear if you don’t reconnect the cable after removing the rear wheel (for example, after changing a flat tire, or transporting your bike in the trunk of a car). At least one of the motor wires has been damaged or is disconnected.
24| Motor Communication| Check the motor cable connection point by the chainstay, and where the motor cable connects to the internal controller. The wire might be disconnected or damaged, reconnect the motor cable. Another possibility: damage to the motor cable as it exits the axle, perhaps if the wheel was dropped on the cable.
25| EBS (electronic brake shut-off)| Disconnect electronic brake shut-offs. Likely a magnet sensor issue. This can happen often after a crash or when the bike is dropped. See video on the Ride1UP YouTube channel, or under instructional videos on the support page to resolve.
30| Communication Error| A problem with the connection from the internal controller to the display. The display is not receiving vital information.

Warranty Information

NOTE: (full warranty terms listed on the website)
All Ride1UP electric bikes come with a One-Year Limited Warranty from the date of purchase. Defective items or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If the purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by emailing support@ride1up.com with the original receipt of purchase.

The warranty covers product defects only that were already present at the time of handover. It does not cover normal wear and tears, product misuse, the act of God, accident, commercial use, alterations, modifications, improper assembly, water damage, extreme riding, installation of electrical or mechanical components that have been modified, altered, or replaced with third-party parts, operator error, and improper follow-up maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual. Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided and may require photos and/or videos of the items in question. Professional assembly is required for upholding the Limited Warranty. We will require proof of professional assembly or a post-assembly sign-off by a bike professional for warranty coverage to be applied. The components that are covered are Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs,  Freewheel or Cassette, Chain, Internal Controller, Display, Grips, and Motor.

10.1 How to Handle Warranty Claims:
In the event the E-bike is damaged during shipping, we will file a claim with the shipping company for major damage and send a replacement part when necessary. Minor scratches to components don’t necessitate replacement or any refund, but for major aesthetic damage a credit may be issued, or a replacement sent if the item is severely damaged. We will not cover any damage caused when the owner sets up their own shipping option including using a freight forwarding or similar service.

Ride1UP will cover labor and parts involved in handling the guarantee within the 30-day period after purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3 days. Shipping claims are time-sensitive. To quickly resolve the issue, the owner must send an email with a photo and/or video if appropriate to support@ride1up.com. After the first 30-days, Ride1UP will ship replacement parts of defective items within one year at no charge.

The owner will be responsible for labor. Warranty parts will be shipped within the U.S. only at our cost. It will be necessary to send an email with a photo/and or as appropriate to support@ride1up.com so we can cover the warranty.

Ride 1up reserves the right to make judgment determinations of proper use based on the evidence provided and may require additional photos and or videos of the item or issue in question.

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