electriQ Mobile Medical Alert Systems MHP-06799A User Guide

Mobile Medical Alert Systems MHP-06799A

Mobile Medical Alert Systems

This User Guide includes information covering the 4 most popular ystems:

Cellular Base Station

Mobile Device

• Neck Pendant or Wrist Button

Cradle Charger

• Mobile Case

Wall Button

Fall Button

The Fall ButtonTM and Wall button are optional and at an additional cost. The Fall ButtonTM has a separate user guide.

Cellular Base Station

• Neck Pendant or Wrist Button

Mobile Device

Neck Pendant or Wrist Button

Cradle Charger

• Mobile Case

Wall Button

Fall Button

The Fall ButtonTM and Wall button are optional and at an additional cost. The Fall ButtonTM has a separate user guide.

Wall Button

Fall Button

The Fall ButtonTM and Wall button are optional and at an additional cost. The Fall ButtonTM has a separate user guide.

2 Mobile Devices

Neck Pendant or Wrist Button (Choose 2)

2 Cradle Chargers

• 2 Mobile Cases

Wall Button

Fall Button

The Fall ButtonTM and Wall button are optional and at an additional cost. The Fall ButtonTM has a separate user guide.

We thank you for choosing a Medical Alert System and welcome you to the family. Congratulations on making a smart choice!
If you have any questions during the setup process, please call Technical Suppor

Mic Pressure Sensor

Snap-on Lanyard

(optional accessory)

We recommend you place the Base Station near the center of your home, such as your living room, family room or kitchen area. Place it near an electrical outlet. Do not place any object in front of the Base Station. Do not place near any appliances that make noise.
Plug the power cord that is attached to the back of the Base Station into an electrical outlet.

Turn on your Base Station using the ON/OFF switch located on the back.
The display screen will tur The Emergency and Reset Buttons will illuminate. If the Base is setup correctly, the Base Station will say “system ready” within 60 seconds. Make sure your Base Station is connected to the cellular network by checking for the signal strength bars on the display screen. You can use the volume control buttons on the front of the unit at the bottom of the display screen, indicated by the “­” or the “+” sign, to adjust if the voice is too loud or too soft. Within a few minutes of turning on the system, the Cellular Base Station will obtain the date and time from the cellular network and they will appear in the display area. You are not able to set the date and time manually.

(01)00862262000453(11)170623(21)12 34

Model Number: CBS4-01

FCC ID: PXTCBS4-01

This product contains; Module FCC ID:XPY1EHQ24NN

IC ID: 10876A-CBS401 CAN ICES-3(B)/NMB-3(B)

Module IC ID: 8595A-1EHQ24NN

Manufactured For MobileHelp Made in Malaysia

We recommend you place your Mobile Device in your bedroom or any other place around your home where it can be easily accessible. Place your Mobile Device’s cradle charger near an electrical outlet.
Plug the AC adaptor into an electrical outlet that is not controlled by a light switch.

The yellow light on the front of the cradle charger will illuminate. If it does not, make sure you have placed the Mobile Device correctly in the charger.
– ON, blinking periodically ­ indicates the charger is in a “fast charging” state, to charge the MD 4.0 device more quickly.
– ON, no blink ­ once the device battery level is almost fully charged, the charger switches from the “fast charging” state to a slower charging state, which is indicated by the Amber LED being a solid light.
– OFF ­ when the device sitting in the charger is considered to be fully charged, the cradle stops supplying current to the device and the Amber LED is turned OFF.
The Mobile Device will turn on within 10 seconds and then it will take about 60 seconds for the Mobile Device to register with the network.
The red battery light will illuminate, indicating that the device still needs charging. When the device is fully charged, the red light will turn off. It will take up to 3 hours for the device to be fully charged.

Press the ON/OFF button on the side of the Mobile Device and hold
Simply place the Mobile Device in the cradle charger, assuming the cradle charger is plugged in. All the lights will turn on and the green light will start blinking. This indicates the Mobile Device was successfully turned on and you will hear “system ready.”
Press the ON/OFF button and hold until the red battery light illuminates. It will take anywhere from 10 seconds up to 2 minutes for the Mobile Device to power down. All the lights will turn off. This indicates your Mobile Device was successfully turned off.

Always have your Base Station and Mobile Device nearby when testing your system. It is possible that the alarm may go to a live operator. You can use the TEST button on your Base Station and Mobile Device to conduct a test without speaking to an Emergency Response Operator by following these steps: Press and hold the TEST button on Base Station until it illuminates green. Press and hold the TEST Button on Mobile Device (the button on the side with the letter “T”). You will hear an announcement over the Base Station and Mobile Device that will instruct you to press the Emergency Button or Pendant. Press the Neck Pendant or Wrist Button. The Base Station and Mobile Device will announce “test call sent to Emergency Response Center.”

If your test was successful, you will hear “thank you for testing your device” from the Base Station and Mobile Device. If your test was not successful, the Base Station will announce “user auto-test failed.” Please contact Technical Support. If by chance the operator speaks to you, please state clearly that “THIS IS A TEST.” If you do not explain to the operator that you are okay and that you are testing, EMS will be contacted.

You can use the TEST button on your Cellular Base Station to conduct a test without speaking to an Emergency Response Operator by following these steps:
– Press and hold the TEST button on Base Station until it illuminates green.
– You will hear an announcement over the Base Station that will instruct you to press the Emergency Button or Pendant.
– Press the Neck Pendant or Wrist Button.
– The Base Station will announce “test call sent to Emergency Response Center”.
– If your test was successful, you will hear “thank you for testing your device” from the Base Station speaker.
– If your test was not successful, the Base Station will announce “user auto- test failed.” Please contact Technical Support.

MOBILE DUO CUSTOMERS: If you have a Mobile DUO system, it will include 2 Mobile Devices. Please use the TEST button on both devices as detailed below.
Press and hold the TEST button on Mobile Device (the button on the side
– You will hear an announcement over the Mobile Device that will instruct you to press the Emergency Button or Pendant.
– Press the Neck Pendant, Wrist Button OR the Emergency Button on the Mobile Device. – The Mobile Device will announce “test call sent to Emergency Response Center.” – If your test was successful, you will hear “thank you for testing your device” from
the Mobile Device. If the help button on your Mobile Device is not working properly or if the light is blinking

Your Base Station has voice announcements. Select announcements are listed below:

The Cellular Base Station is powered on

“System Ready”

Base Station ON/OFF switch has been turned on, be sure to connect to electric outlet or it will run on battery backup.

Both red Emergency “Power not detected” or and blue Reset Buttons “Power detected” (when
electricity is reconnected)

Check that the Base Station is correctly plugged into an electrical outlet.

The battery needs charging
The Emergency call is initiated
Call connected

“Low Battery” “Call in progress” “Please stand by for
operator”

Check that the Base Station is correctly plugged into an electrical outlet or it will run on battery backup.
Alarm is being sent to the Emergency Response Center. Respond to the emergency operator’s call over the device speaker.

Cellular Base Station receives a Fall Signal

“Fall Detected – Press and hold Button to Cancel”

cancel the alarm. During this time, you may press and hold the

Fall Alarm is canceled

“Alarm Canceled”

Alarm has been canceled.

At the scheduled time for your Medication Reminder, your Cellular Base Station will announce “Medication Reminder, please press reset to accept” and the blue Reset
The name of the medication will be displayed on the Cellular Base Station screen, just as it was entered in the Connect web portal. The Base Station will make the announcement once a minute for 30 minutes or until the Reset Button is pressed. If you press the Reset Button, the reminder will be recorded as accepted. If you do not press the Reset Button within 30 minutes, the reminder will be recorded as ignored. For complete instructions for Medication Reminders, please log in to Connect
and under the “Help” tab, click on “Connect User Guide.”

The Mobile Device 4.0 provides voice announcements. Select announcements are listed below:

The Emergency call is initiated

“Call in Progress”

The battery is low

“Your battery is low, please connect to a power source.”

There may be situations where the voice prompts don’t complete the entire phrase when another voice event occurs. In this instance, the latter voice prompt event will cut in and the current voice prompt may be terminated prematurely.

MD4-01

ZKQ-MHA

Internal

All devices frequency transmission = 433 MHz

1000 mAh

If your system includes the Mobile Device 4.0, your Mobile Device will have voice announcements. Select announcements are listed below:

Optional Fall Button

Mobile Device receives “Fall Detected – Press and time to cancel the alarm. During this time, you may

a Fall Signal

Hold Button to Cancel”

seconds to cancel the signal.

Fall Alarm is canceled

“Alarm Canceled”

Alarm has been cancelled

The signal will then be sent to the Monitoring Center “Fall Detected – Contacting and an operator will call your Mobile Device and/or cancellation has ended Emergency Response Center” the Base Station to assess your situation and dispatch
the appropriate help to you.

MD4-01 IGPFD-01

ZKQ-MHA PXTPFD-01

Internal Internal

All devices frequency transmission = 433 MHz

1000 mAh

You must always carry the Mobile Device with you when going outside of your home. Keep electrical cords away from heat sources and sharp edges. Keep electrical cords away from areas where someone could trip over them. Use caution when handling electrical cords. Never install electrical cords during a lightning storm. Do not use any attachment or accessory that is not intended for use with this system. Test your system using the TEST button when possible, as instructed in this User Guide. Do not block the Base Station’s microphone. This will affect your ability to communicate with the Emergency Response Center.

charged for 3 hours.

feet from the Mobile Device or the size and construction of your home.

00 feet from the Base Station, depending on

The Mobile Device can be used in the shower. Do not submerge in water.

Service availability and access/coverage on the AT&T network is not available everywhere and at all times. Current GPS location may not always be available in every situation.

The Mobile Device contains sensitive hardware, take care when handling and avoid dropping it. Do not expose the Mobile Device to dust, dirt, sand or food.
The Mobile Device has a GPS receiver that works best when it has an unobstructed view to the sky. Wear your waterproof Help Button at all times. The Neck Pendant, Wrist Button and Fall Button are waterproof and can be taken with you in the shower. The Mobile Device is water resistant and can also be taken with you in the shower. Do not put the Neck Pendant or Wrist Button through the clothes washer or dryer. Do not attempt to dry your button out in the microwave or oven.

Press your Neck Pendant, Wrist Button, or red Emergency Button on your Base Station or Mobile Device. Yes. Always take your Mobile Device with you when leaving your home. Wear your Neck Pendant or Wrist Button at all times, both at home and away, so help is never out of reach. If you are unable to speak or be heard, we will assume it is an emergency and notify Emergency Response on your behalf. We will also notify the personal contacts listed on
If you accidentally set off the alarm, simply notify the Emergency Operator when they respond that “THIS IS A FALSE ALARM.” The operator will disconnect and no further action will be taken. Rescue personnel follow different procedures. In most cases, emergency personnel are authorized to break into your home to help you and cannot be held responsible for any damages caused as a result of gaining entry.

We recommend that you purchase a “lock box” to safely store your house key. Your lock box code will be stored on your account and given to emergency personnel in order to gain entry to your home without causing damage. If you have your own lock box, please call Customer Service to sensure your code i noted on your account.
The Wrist Button and/or Neck Pendant are designed to work at an approximate range of up to 600 feet from the Mobile Device or up to 1400 feet from the Base Station, depending on the size and construction of your home
If you push your Help Button, stay where you are. An Emergency Operator will attempt to communicate with you through your Base Station or Mobile Device. If you are not heard, we will assume it is an emergency and notify Emergency Response on your behalf.
The microphones in the Base Station and Mobile Device are very sensitive, and will pick up surrounding noises from your television, radio, wind from ceiling fans, and the like. To increase the quality of the call, look for a quieter area to set up your Base Station or go to a quieter area with your Mobile Device.

and/ If the Base Station and/or Mobile Device does not respond, check to ensure that the Help Button is in range of the Base Station and/or Mobile Device. If you still have issues with your system, please call Technical Support.
any time there are any changes to your personal information, including changes to your address and phone number. Just give us a call on week before you move to determine whether the service will be available in your area.

If you have a pacemaker or any medical device, consult your manufacturer for information on any possible risk of magnetic interference with the device. Our Help Buttons do not interfere with pacemakers.

Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use any one of your personal chains or necklaces. However, the risk of choking may increase if you do not use the lanyard provided.

Yes, you may replace the Wrist Button band with a standard watch band of your choice.

No, you can communicate with the monitoring center through your Base Station and/or

Mobile Device only. Your Help Buttons

have a speaker or microphone.

No, the strap is silicon based with no latex content.

FDA Statement
The manufacturer is an FDA Registered Company. The manufacturer’s quality system complies with regulation 21 CFR 820 of FDA Current Good Manufacturing Practice. The FDA is the official regulatory agency of all food, dietary supplements, medical devices, cosmetics and veterinary products in the United
FCC Statement

FCC ID

FCC ID

PXTCBS4-01

FCC ID

FCC ID

PXTMD3-01

FCC ID

ZKQ-MHA

FCC ID

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
CAUTION: Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
RF Exposure Information (SAR)
This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government.
The exposure standard employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg. Tests for SAR are conducted using standard operating positions accepted by the FCC with the EUT transmitting at the specified power level in different channels.
The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/eot/ea/fccid after searching on FCC ID: XXXXXXXXXXXX

Canada, Innovation, Science and Economic Development Canada (ISED) Notices
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of
the device.
Avis du Canada, Innovation, Sciences et Développement économique Canada (ISED)
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: 1. L’appareil ne doit pas produire de brouillage. 2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.

Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Innovation, Science and Economic Development Canada (ISED) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized.
This device has been evaluated for and shown compliant with the ISED Specific Absorption Rate (“SAR”) limits when operated in portable exposure conditions.
Informations concernant l’exposition aux fréquences radio (RF)
La puissance de sortie rayonnée du dispositif sans fil est inférieure aux limites d’exposition aux radiofréquences d’Innovation, Sciences et Développement économique Canada (ISED). Le dispositif sans fil doit être utilisé de manière à minimiser le potentiel de contact humain pendant le fonctionnement normal.
Cet appareil a été évalué et montré conforme aux limites de DAS (Débit d’Absorption Spécifique) de l’ISED lorsqu’il est utilisé dans des conditions d’exposition portables.

IGM-02 IGBW-01 IGBW-01 IGPFD-01 IGPWC-01 IGMCA-01 MCC-02
IGP-02 IGPWS-02B IGPWS-02W
WMP-01 CBS2-01 CBS2-01 CBS4-01 CBS4-01 MD3-01 MD4-01 CBS4-02 CBS4-02

Internal
Battery Backup Internal
Internal Internal Internal Internal
Battery Backup
Battery Backup Internal Internal
Battery Backup

All devices frequency transmission = 433MHZ

3.7 VDC 5 VDC 4.2 VDC 3.6 VDC 5 VDC 5 VDC 5 VDC 3 VDC 3 VDC 3 VDC 3 VDC 5 VDC 4.2 VDC 5 VDC 4.2 VDC 3.7 VDC 3.7 VDC 5 VDC 4.2 VDC

3000 mA 3000 mAh
1000 mA 1000 mA 1000 mA
3000 mA 3000 mAh 3000 mA 3000 mAh
1000 mAh 3000 mA 3000 mAh

network.

Device is connected to wireless network. Device is NOT connected to wireless

Indicates device is communicating to the GPS satellite.

one hour of battery left.

Battery is low – you have about

Battery is charging.

Battery is fully charged.

Device is turned off.

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