poly Savi 8210/8220 UC Wireless Headset System User Guide
- June 6, 2024
- Poly
Table of Contents
Savi 8210/8220 UC
Wireless Headset System
User Guide
DECT Information
DECT products should never be used outside the region in which they were
originally purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio
frequencies which vary by country. DECT 6.0 devices are generally authorized
for use in the US/Canada. Use of this DECT 6.0 product in unauthorized
countries is a violation of law, may disrupt telecommunications networks and
devices, and can subject you to fines and penalties by regulatory agencies.
DECT Enhanced Security
Plantronics is a member of the DECT Forum and has fully adopted its
recommendations for enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest
recommendations on Enhanced Security from the DECT Forum and ETSI. These
improvements cover registration, authentication, authorization, and encryption
procedures. Plantronics DECT products are now secure against all the known
vulnerabilities that were highlighted by the public announcements of the Chaos
Council in 2009.
Plantronics DECT products have been tested against and passed the DECT Forum
security certification requirements and consequently have been granted the
‘DECT Forum security’ logo certification.
Plantronics products using the new enhanced version of DECT that includes
these security improvements are marked on the base with the DECT Forum
security logo.
Overview
Headset Basics
1 Volume wheel
2 Call button
3 Mute| 4 Headset LED
5 Power button
6 ANC (Active Noise Canceling)
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Be safe
Please read the safety guide for important safety, charging, battery, and
regulatory information before using your new headset.
DECT USB adapter
The NOTE USB connection may vary but the function is the same
USB LEDs | Status |
---|---|
Solid red | A headset is powered off |
Solid red | A headset is not subscribed (if the headset is powered on) |
Red and blue flashes | Subscribe mode |
Solid blue | Subscription successful; connected |
Triple blue flashes | Incoming call |
Blue flashes | On a call or streaming media |
Solid red | Call is muted |
Red flashes | Call on hold |
Red flashes | Update in progress |
Charge stand
Fit and charge
Customize Your Headset
Optimize the comfort and fit of your headset.
Adjust the Headband
-
To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the earcups so that the foam cushions sit comfortably over the center of your ears.
-
Position the stabilizer T-bar above your ear, if applicable.
Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from
the corner of your mouth.
NOTE For true stereo listening when wearing the boom on the left, adjust the setting in Plantronics Hub (plantronics.com/software) by going to Settings
Ringtones and Volumes > Wearing preference for volume control.
Charge your headset
Place the headset in the charging cradle. The headset charging LED flashes
when charging the headset and turns off when the headset is fully charged.
Charge for at least 20 minutes prior to the first use. A full charge takes 3
hours.
Talk Time
With a single full charge, the headset provides up to 13 hours of continuous
talk time in wideband mode.
Headset battery status
Determine your headset battery status:
- Listen to the voice prompts after powering on the headset
- Hover over the Plantronics Hub system tray icon
- View in Plantronics Hub app
Connect to PC
Your DECT™ USB adapter comes pre-subscribed to your headset.
-
Turn on your headset and insert the DECT USB adapter into your laptop or PC.
-
The USB adapter LED is solid red when inserted and then turns solid blue to indicate the headset is connected to the USB adapter. If you are wearing your headset you will hear “Base connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid blue.
-
OPTIONAL Load Plantronics Hub for Windows and Mac by visiting plantronics.com/software. This will allow you to customize your headset behavior through advanced settings and options.
Subscribe USB adapter again
Typically, your DECT USB adapter is subscribed (connected) to your headset.
In the event that your adapter is disconnected or bought separately, you will
need to subscribe the adapter to your headset.
-
Insert the DECT USB adapter into your laptop or computer and wait for the LED to light up.
-
Put your headset in subscribe mode by holding Volume up for 4 seconds. Your headset LED lights up.
-
Put your DECT USB adapter into subscribing mode by double-pressing the recessed subscription button with a pen or paperclip until the USB adapter flashes red and blue.
The NOTE USB connection may vary but the function is the same -
Subscription is successful when you hear “pairing successful” and “base connected” and the DECT USB adapter LED is solid blue.
NOTE If the USB adapter LED goes solid red after flashing red and blue, the subscription attempt has failed and should be repeated.
End Subscription
If the USB adapter is in subscription mode and you want to stop the adapter
from searching for a headset, press the recessed subscription button once with
a pen or paperclip. The subscription light will be solid red for four seconds
and then go to its previous state.
Disabling over-the-air subscription
The Savi system ships with the over-the-air headset subscription enabled. In a
multi-shift environment, you may want to disable this mode of subscription.
Adjust the over-the-air subscription setting in Plantronics Hub Settings >
Wireless.
Configure USB adapter
Your DECT USB adapter comes ready to take calls. If you want to listen to
music, you will need to configure your DECT USB adapter.
Windows
- To configure your DECT USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select your headset and set it as the Default Device and click OK.
- To pause music when you place or receive calls, go to the Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
Mac
- To configure the DECT USB adapter, go to the Apple menu > System Preferences > Sound. On both the Input and Output tabs, select your headset.
Load software
Plantronics Hub for Windows/Mac is an invaluable headset tool.
- Download Plantronics Hub for Windows/Mac by visiting plantronics.com/software.
- Using Plantronics Hub, manage your headset settings.
- Call control for softphones
- Change headset language
- Update firmware
- Turn features on/off
Plantronics Hub configurable settings
Feature | Plantronics Hub tab |
---|
Answering Call Alert
Audio channel tone
Audio sensing
Close conversation limiting
Online indicator
Second incoming call
Mute on/off alerts
Mute reminder
Headset to PC radio link
Plantronics product improvement program Software log level| General
Change language of the voice prompts
Brazilian Portuguese, Cantonese, Danish, English (UK, US), French, German,
Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish,
Swedish, and Thai.| Language
PC ringtone
Volume level tones
Wearing preference for volume control (stereo audio) Ring location| Ringtone
and Volume
Dial tone
Target softphone
Media player action on incoming call
Softphones and media players (PLT enabled)| Softphones
Software settings (Aware for Microsoft)| Sensors and Presence
Audio quality
Over-the-air subscription Range| Wireless
Anti-startle
Noise exposure
Hours on phone per day| Advanced
The basics
Headset Controls
- Volume wheel Rotate volume wheel to adjust the volume
- Call button Press to place, answer, end a call
- Mute button During a call, press to mute and unmute
- Headset LED Flashes when in use
- Power button Toggle on and off
- ANC (Active Noise Canceling) Toggle on and off
Power on/off
To turn on the headset, slide the Power button to reveal green.
Make, answer, end calls
Make a call
Dial from your softphone.
Answer or end a call
Tap the Call button.
Answer a second call
-
While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold. -
To switch between the calls, press the headset Call button for 2 seconds.
Adjust volume
Fine-tune your headset volume by adjusting the volume controls.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume
accordingly.
Mute
During a call, tap the headset mute button. Tap again to unmute. When the
mute is on, the LED is solid red. Modify your mute settings in Plantronics Hub
for Windows/Mac.
Set up a conference call
You can set up a conference call with 4 additional headsets.
Join Savi headsets manually
1 While on a call, press the USB adapter’s recessed subscription button with a
pen or paper clip.
The adapter subscription LED flashes red and blue.
1 For Savi 8210/8220 headsets: Press the guest headset Call button for 4
seconds. Upon release, the headset LED flashes green and red.
1 For Savi 8240/8245 headsets: Press the guest headset Volume up button
for 4 seconds. Upon release, the headset LED turns on.
1 The primary user will hear a request “Conference requested.” To accept the
request, press the primary user’s headset Call button. Both users hear
“Conference accepted.” View conference call status by going to Plantronics Hub
About > Connections > Conferenced headsets.
Exit a conference call
1 Guest headsets can remain as guests through multiple calls. To remove a
guest headset, either press the guest headset’s Call button or dock the
primary user’s headset in the charging cradle.
More Features
Change voice prompt language
To change the voice prompt language on your headset, open Plantronics Hub
and go to Settings >Language
You can choose from: Cantonese, Danish, English (UK, US), French, German,
Indonesian, Italian, Japanese, Korean, Mandarin, Norwegian, Russian, Spanish,
Swedish, and Thai.
Optimize audio quality
There are 3 audio modes: wideband stereo (hybrid), wideband (conversation)
and multimedia (music).
To optimize your audio quality for your activity, with the system idle, press
the headset Mute button for 4 seconds. The headset cycles through the modes
with each 4-second press. Also configurable in Plantronics Hub.
Limit office noise
You can limit the amount of nearby conversation that is transmitted during
your calls.
Open Plantronics Hub. Go to Settings > General > Close Conversation Limiting.
Changes take effect with the next call. The default is Standard mode which is
optimized for most environments.
ANC
Active Noise Canceling (ANC) reduces external noise and enhances your music
and sound quality.
Your headset ships with ANC on. To turn ANC off, slide the switch away from
“ANC.”
Set the range
Changing the range can help with PC audio quality, improve user density or
restrict the range of users.
You can adjust the range setting in Plantronics Hub Settings > Wireless >
Range.
Setting | Range |
---|---|
High (Default) | up to 300 ft. |
Medium | up to 150 ft. |
Low | up to 50 ft. |
Troubleshooting
Headset
My headset is unstable.| When you wear the headset, the microphone should rest
as close to your cheek as possible without touching. The microphone can be
adjusted inward by the pivoting earpiece to optimize the position of the
headset. See Position Your Headset.
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Talk time performance is significantly degraded even after a full recharge.|
The battery is wearing out. Contact us at plantronics.com/support.
I can’t hear anything in the headset.| Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged. Fine-tune the listening volume.
Ensure that your headset is the default sound device by going to your Sound
Control Panel (Windows) or your Sound System Preferences (Mac).
Make sure your headset is subscribed to the USB adapter. See Subscribe USB
adapter again.
Softphone
When I dial from my softphone application, nothing happens.| Ensure your
headset is powered on. Press the headset Call button. Make sure your headset
is charged. Fine-tune the listening volume.
Ensure that your headset is the default sound device by going to your Sound
Control Panel (Windows) or your Sound System Preferences (Mac).
Make sure your headset is subscribed to the USB adapter. See Subscribe USB
adapter again.
Ensure that the Plantronics Hub software is installed. To download, visit
plantronics.com/software.
Ensure that you are using a compatible softphone application. For a list of
compatible softphones, visit plantronics.com/software.
If the Plantronics software is not installed and you do not have a compatible
softphone, you must first press the headset Call button and then use the
softphone interface to place/answer/end calls.
Restart your computer.
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Speaking and/or listening volume is too low or too high.| Adjust headset
listening volume.
Adjust listening/speaking volumes in the computer’s sound control panel/system
preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an echo in the headset.| Reduce speaking
and/or listening volume on the computer using your softphone application.
Point the microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio through my PC Speakers.| Change the default
sound device by going to your Sound Control Panel (Windows) or your Sound
System Preferences (Mac) and selecting your PC speakers or internal speakers.
No audio connection to PC.| Unplug the USB adapter and then reconnect it.
Quit and then restart your PC or softphone application.
Support
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
©2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and
the Poly logo are trademarks of Plantronics, Inc. DECT is a trademark of ETSI.
All other trademarks are the property of their respective owners. Manufactured
by Plantronics.
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