tp-link AX11000V2 AX11000 Tri-Band Wi-Fi 6 Gaming Router User Guide

Tri-Band Wi-Fi 6 Gaming Router

AX11000V2; AX11000

If the IP Address is a valid one, please try the methods below and try again:

•  Your computer might not recognize any DNS server addresses. Please manually configure the DNS server.

1.  Go to Advanced > Network > DHCP Server.
2. Enter 8.8.8.8 as Primary DNS, click SAVE.

Tips: 8.8.8.8 is a safe and public DNS server operated by Google

• Restart the modem and the router.

1. Power off your modem and router, and leave them off for 1 minute.
2. Power on your modem first, and wait about 2 minutes until it gets a solid cable or Internet light.
3. Power on the router.
4. Wait another 1 or 2 minutes and check the internet access.

• Reset the router to factory default settings and reconfigure the router.
• Upgrade the firmware of the router.
• Check the TCP/IP settings on the particular device if all other devices can get internet from the router.

As the picture below shows, if the IP Address is 0.0.0.0, please try the methods below and try again:

• Make sure the physical connection between the router and the modem is proper.
• Clone the MAC address of your computer.

1. Visit http://tplinkwifi.net, and log in with your TP-Link ID or the password you set for the router.
2.  Go to Internet or Advanced > Network > Internet and focus on the MAC Clone section.
3. Choose an option as needed (enter the MAC address if Use Custom MAC Address is selected), and click SAVE.

Tips:

• Some ISP will register the MAC address of your computer when you access the internet for the first time
  through their Cable modem, if you add a router into your network to share your internet connection, the ISP will not accept it as the MAC address is changed, so we need to clone your computer’s MAC address to the router.

• The MAC addresses of a computer in wired connection and wireless connection are different.

Modify the LAN IP address of the router

Note:
Most TP-Link routers use 192.168.0.1/192.168.1.1 as their default LAN IP address, which may conflict with the IP range of your existing ADSL modem/router. If so, the router is not able to communicate with your modem and you can’t access the internet. To resolve this problem, we need to change the LAN IP address of the router to avoid such conflict, for example, 192.168.2.1.

1. Visit http://tplinkwifi.net, and log in with your TP-Link ID or the password you set for the router.
2. Go to Advanced > Network > LAN.
3. Modify the LAN IP address as the follow picture shows. Here we take 192.168.2.1 as an example.
4. Click SAVE.

• Restart the modem and the router.

1. Power off your modem and router, and leave them off for 1 minute.
2. Power on your modem first, and wait about 2 minutes until it get a solid cable or Internet light.
3. Power on the router.
4. Wait another 1 or 2 minutes and check the internet access.

• Double check the internet connection type.

1. Confirm your internet connection type, which can be learned from the ISP.
2. Visit http://tplinkwifi.net, and log in with your TP-Link ID or the password you set for the router.
3. Go to Advanced > Network > Internet.
4. Select your Internet Connection Type and fill in other parameters.
5. Click SAVE.

6. Restart the modem and the router again.

• Please upgrade the firmware of the router.
  If you’ve tried every method above but still cannot access the internet, please contact the technical support.

Q6. What should I do if I cannot find my wireless network or I cannot connect the wireless network

If you fail to find any wireless network, please follow the steps below:

• Make sure the wireless function of your device is enabled if you’re using a laptop with built-in wireless adapter. You can refer to the relevant document or contact the laptop manufacturer.
• Make sure the wireless adapter driver is installed successfully and the wireless adapter is enabled.
• On Windows 7

1.  If you see the message No connections are available, it is usually because the wireless function is disabled or blocked somehow.
2.  Click Troubleshoot and windows might be able to fix the problem by itself.

• On Windows XP

1. If you see the message Windows cannot configure this wireless connection,
   this is usually because windows configuration utility is disabled or you are
   running another wireless configuration tool to connect the wireless.

2. Exit the wireless configuration tool (the TP-Link Utility, for example).

3. Select and right click on My Computer on desktop, select Manage to open Computer Management window.

4. Expand Services and Applications > Services, find and locate Wireless Zero Configuration in the Services list on the right side.

5. Right click Wireless Zero Configuration, and then select Properties.

6. Change Startup type to Automatic, click on Start button and make sure the Service status is Started. And then click OK.

If you can find other wireless network except your own, please follow the steps below:

• Check the WLAN LED indicator on your wireless router/modem.
  Make sure your computer/device is still in the range of your router/modem. Move it closer if it is currently too far away.

• Go to Advanced > Wireless > Wireless Settings, and check the wireless settings.
  Double check your Wireless Network Name and SSID is not hided.

If you can find your wireless network but fail to connect, please follow the steps below:

• Authenticating problem/password mismatch:

1. Sometimes you will be asked to type in a PIN number when you connect to the wireless network for the first time. This PIN number is different from the Wireless Password/Network Security Key, usually you can only find it on the label of your router.
   

2.  If you cannot find the PIN or PIN failed, you may choose Connecting using a security key instead, and then type in the Wireless Password/Network Security Key.

3. If it continues to show note of Network Security Key Mismatch, it is suggested to confirm the wireless password of your wireless router.

Note: Wireless Password/Network Security Key is case sensitive

Windows unable to connect to XXXX / Can not join this network / Taking longer than usual to connect to this network:

• heck the wireless signal strength of your network. If it is weak (1~3 bars), please move the router closer and try again.
• Change the wireless Channel of the router to 1, 6 or 11 to reduce interference from other networks.
• Re-install or update the driver for your wireless adapter of the computer

FCC compliance information statement

Product Name: AX11000 Tri-Band Wi-Fi 6 Gaming Router
Model Number: Archer AX11000
Component Name Model
I.T.E. Power Supply S065PQ1200500

Responsible party:
TP-Link USA Corporation, d/b/a TP-Link North America, Inc.
Address: 145 South State College Blvd. Suite 400, Brea, CA 92821
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6803
E-mail: sales.usa@tp-link.com

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•  Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.

“To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 30.1 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.”

We, TP-Link USA Corporation, has determined that the equipment shown asabove has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

CE Mark Warning

This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

OPERATING FREQUENCY(the maximum transmitted power)

2402 MHz -2482 MHz(20dBm)
5170MHz -5250MHz(23dBm)
5250 MHz -5330 MHz (23dBm)
5490 MHz -5710 MHz (30dBm)

EU declaration of conformity

TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863.
The original EU declaration of conformity may be found at https://www.tp- link.com/en/ce

RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection.
The device complies with RF specifications when the device used at 20 cm from your body.

National Restrictions
Attention: This device may only be used indoors in all EU member states and EFTA countries.

Canadian Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

Antenna 8 external antennas
1.8dBi@2.4-2.5GHz, 1.8dBi@5.15-5.85GHz

Caution:

1. The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
2.  For devices with detachable antenna(s), the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit;
3. For devices with detachable antenna(s), the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-pointto point operation as appropriate; and
   DFS (Dynamic Frequency Selection) products that operate in the bands 5250- 5350 MHz, 5470-5600MHz, and 5650-5725MHz.

Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 31.2cm between the radiator & your body.

Industry Canada Statement
CAN ICES-003 (B)/NMB-003(B

Safety Information

•  Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device.
• Do not use damaged charger or USB cable to charge the device.
• Do not use any other chargers than those recommended
• Do not use the device where wireless devices are not allowed.
• Adapter shall be installed near the equipment and shall be easily accessible.
• Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.

Please read and follow the above safety information when operating the device.
We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanations of the symbols on the product label

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>