THAMTU G11 Robot Vacuum Cleaner User Manual

FREQUENTLY ASKED QUESTION

1. Fail to activate the robotic vacuum.*** Make sure the battery is fully charged.

• Replace the batteries in the remote control.
• Make sure the remote control is within a range of 5 m/16 ft from the robotic vacuum when controlling.
• If the measures above are not helpful, please reinstall the battery and upgrade the firmware version to the newest in the Thamtu APP.
  (Got the detailed step via the video here, https://www.youtube.com/watch?v=SxO0khrWX8)
• Please contact us at [email protected]. 2. The remote isn’t working. * Replace the batteries in the remote control.
• Make sure the remote control is within a range of 5 m/16 ft from the robotic vacuum when controlling. 3. The robotic vacuum suddenly stops working.
• Check if the robotic vacuum gets trapped or stuck.
• Check if the battery is running out.
• Make sure you didn’t pause the device by mistake.
• If the measures above are not helpful, please reinstall the battery and upgrade the firmware version to the newest in the Thamtu APP.
  (Got the detailed step via the video here, https://www.youtube.com/watch?v=SxO0khrWX8)
• Please contact us at [email protected]. 4. The robotic vacuum is failed to connect to Wi-Fi via APP.
  Please check here are the corresponding solutions for the problem you may meet.
  (Got the detailed step via the picture here, https://wifi-connection-failure- answer.s3.us-east2.amazonaws.com/WIFI+connection+failure+answer.jpg)
  Please contact us at [email protected]. 5. The robotic vacuum keeps reporting that it is not on the floor.
• Change the cleaning environment to see if the robot will report an error. Please note that we suggest NOT to put the robot vacuum on the black ground or carpet , in which circumstance the robot cannot detect the cleaning environment and would report errors.
  (Here is the video for your reference, https://youtu.be/KVE97HyMLMI)
• Check whether the lens for ground detection (at the bottom of the robot vacuum) is covered with something which may cause the failure to detect the floor. As a result,  you may use a dry cloth to clean it up. 6. Fail to start the scheduled cleaning.
• Make sure the battery is fully charged. (The scheduled cleaning can not be started when the remaining capacity of batteries is low）
• Make sure you didn’t cancel the schedule by mistake. 7. The suction power is weak.
• Adjust the suction level by pressing MIN and MAX on the remote control.
• Check if any particles are blocking the suction inlet.
• Empty the dust bin and clean the filters.
• Replace the Sponge and HEPA filters. 8. Making noises.
• The robotic vacuum will create noises when operating, which is normal.
• If a sharp noise is heard, please check if anything is tangled in the main brush, side brushes, and wheels.
• Check if there are objects in the dust bin that could create noises. 9. The robotic vacuum cannot be charged.
• Make sure the power indicator light on the charging base is lit up.
• Check if the charging pins on the robotic vacuum are aligned with the ones on the charging base while charging.
• Dust off the charging pins with a dry cloth.
• If the measures above are not helpful, please reinstall the battery and upgrade the firmware version to the newest in the Thamtu APP.
  (Got the detailed step via the video here, https://www.youtube.com/watch?v=SxO0khrWX8)
• Please contact us at [email protected]. 10. Fail to return to the charging base.
• Remove any objects near the charging base that block the robotic vacuum from going back for recharging.
• If the charging base is located far away, the robotic vacuum will need more time to return.
  Please be patient as it works its way back.
• Make sure the battery level is not critically low or empty.
• Clean the sensors on the bumper of the robotic vacuum and the charging base. 11. The main brush cannot work.
• Check if the main brush is stuck by objects; If so, remove them and clean the brush.
• Make sure the main brush and brush guard are installed properly. 12. The movements or travel paths are abnormal.
• Clean the sensors with a damp cloth.
• Directly contact us at [email protected] 13. The cleaning time gets shorter or less than 150 minutes.
• The cleaning time may vary from the cleaning mode, suction power level, and the type of floor that the robotic vacuum cleans.
• If the robotic vacuum is not fully charged, then the cleaning time will be shorter.
• Please contact us at [email protected]

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