WENKEY E1 Wireless Earbuds User Manual
- June 6, 2024
- WENKEY
Table of Contents
WENKEY E1 Wireless Earbuds User Manual
Thank you for purchasing the WENKEY E1 True Wireless Earbuds. Please read this user manual carefully and keep it for future reference. If you need any assistance, please contact our support team with your product model number and Amazon order number.
Package Contents
- True Wireless Earbuds
- Charging Case
- USB-A to C Cable
- User Manual
- Quick Start Guide
Product Diagram
Specifications
Earbuds
Model
| E1
---|---
Technology|
BT 5.1, HSP, HFP, A2DP, AVRCP, AAC
Driver (each channel)
| 2 x 10mm / 0.28” speaker driver
Sensitivity|
108dB ±3dB SPL (at 1kHz/1mW)
Frequency Range
| 20Hz – 20kHz
Impedance
|
32 ohm ±15%
Microphone Type
| MEMS (microphone chip)
Microphone Sensitivity|
-42dB ±3dB (at 1kHz ref 1V/Pa)
Microphone Frequency Range
| 100Hz – 10kHz
Charging Time|
2 hours
Battery Life
| 6 hours
Battery Type|
Li-polymer (2 x 50mAh)
Operating Range
| 10m / 33ft
Weight|
8g / 0.28oz (pair)
Charging Case
Charging Input
|
DC 5V
---|---
Charging Time
| 2 hours (cable)
Battery Type|
Li-polymer (320mAh)
Number of Earbuds Recharges
| 3 times (pair)
Weight|
33g / 1.16oz
Getting Started
Charging
Fully charge the charging case before first use. To charge, connect the case
to a USB charger or charging port with the included USB-A to C cable. When the
LED battery level indicator light is off, the case is fully charged. Charging
takes around 2 hours, after being fully charged the case can fully charge the
earbuds 3 times. The earbuds should be stored in the case when not in use.
Turning On / Off
Turn On| Open the lid of the case / touch and hold the touch-sensitive panels
on both earbuds for 2 seconds when they are turned off
---|---
Turn Off| Place both earbuds in the case and close the lid / touch and hold on
the touch-sensitive panels on both earbuds for 5 seconds when they are turned
on
Pairing
Starting with the earbuds in the case:
- Open the lid of the case. Both earbuds will turn on automatically and connect with each other within 5 seconds
- Turn on the pairing function on the device you want to pair with the earbuds
- From the list of available devices, find and select “WENKEY E1”
- If a code or PIN is required for pairing, enter “0000”
Regular Use After Pairing
Once the earbuds are successfully paired with your device, they can be switched on and off as follows:
- Open the lid of the case and they will turn on automatically and connect with each other within 5 seconds
- To power off, put the earbuds back in the case and close the lid. This will begin the charging process
Using the Left/Right Earbud Only
Starting with the earbuds in the case:
- Take the left/right earbud out of the case and close the lid again
- Turn on the pairing function on the device you want to pair with the earbud
- From the list of available devices, find and select “WENKEY E1”
Clearing the Pairing List (Reset)
Starting with the earbuds in the case:
- Take both earbuds out of the case and wait for the earbuds to turn on.
- Touch and hold on the touch-sensitive panels on both earbuds for 5 seconds to turn them back off
- Touch and hold the touch-sensitive panels on both earbuds for 10 seconds. The earbuds will turn on, clear their pairing list then turn off again
- Place both earbuds back in the case and close the lid to reset
- Open the lid again, both earbuds will turn on and enter pairing mode
Notes
- When you turn on the earbuds, they will automatically reconnect to the last-paired device or enter pairing mode if no paired device is found
- In pairing mode, the earbuds will automatically turn off after 5 minutes if no devices are paired
- If one of the earbuds has no sound output, put both earbuds back in the case and take them out again, or follow the reset steps
- The wireless operating range is 10m (33ft). If you exceed this range, the earbuds will disconnect from your paired device. The connection will be re-established if you re-enter the wireless range within 2 minutes
Controls & LED Indicators
Streaming Audio
Once paired, you can wirelessly stream audio from your device to the earbuds. Music will automatically pause when you receive an incoming phone call and resume once the call has ended.
Play or Pause
| Double-tap the touch-sensitive panel on either earbud
---|---
Skip to Next Track| Touch and hold the touch-sensitive panel on right earbud
for 2 seconds
Skip to Previous Track| ouch and hold the touch-sensitive panel on left earbud
for 2 seconds
Taking Calls
Answer or End a Call| Double-tap the touch-sensitive panel on either earbud to
answer a call. Touch and hold the touch-sensitive panel on either earbud for 2
seconds to end a call
---|---
Reject an Incoming Call| Touch and hold on the touch-sensitive panel on either
earbud for 2 seconds
Use Siri or Other Voice Assistants| While your device is connected, triple-tap
the touch-sensitive panel on either earbud
Adjust Call Volume| Tap the left earbud to reduce volume or the right earbud
to increase volume in calls
LED Charging Indicator (Earbuds)| Status
---|---
White Breathing| Earbuds charging
Off| Earbuds fully charged
LED Status Indicator (Case)| Status
---|---
White Breathing| Case charging
Solid White| Case fully charged
White Flashing, then on 10 Seconds, then Off| 30% – 100% case battery level
White Flashing 10 Times, then Off| Less than 30% case battery level
FAQ
The earbuds are on, but not connecting to my device
For the earbuds and your device to establish a connection, you need to put them both in pairing mode. Please follow the instructions in the Pairing section of this manual.
I’ve connected the earbuds with my smartphone but can’t hear any sound
Double-check the volume level on your smartphone and the earbuds. Some smartphones require you to set up the earbuds as an audio output device before the audio can be transmitted. If you’re using a music player or other device, please make sure it supports the A2DP profile.
The sound isn’t very clear or the caller can’t hear my voice clearly
Adjust the volume on your smartphone and the earbuds. Try moving closer to your smartphone to rule out the possibility of interference or wireless range- related issues.
What’s the wireless range of the earbuds?
The maximum range is 10m (33ft). However, the actual range depends on environmental factors. For optimal performance, keep your device connected within a range of roughly 4m to 8m and make sure that there are no major obstacles (like reinforced steel walls) between the earbuds and your device.
The earbuds won’t turn on
Try charging the earbuds for a while. If the earbuds still won’t power on, please contact our support team at the email address given in Warranty & Customer Support.
I put the earbuds back in the charging case, but the earbuds are still connected
The charging case is probably out of power. Try charging it.
Product Care & Use
- Keep away from liquids and extreme heat
- Don’t use the earbuds at high volume for extended periods, as this may cause permanent hearing damage or loss
Warranty & Customer Support
For questions, support, or warranty claims, contact us at the address below that corresponds with your region. Please include your Amazon order number and product model number.
Amazon US orders: support@wenkey-vip.com
Please note, WENKEY can only provide after sales service for products purchased directly from WENKEY. If you have purchased from a different seller, please contact them directly for service or warranty issues.
CE Statement
Max RF power level:
BT classic (2402–2480MHz): 2.1dBm
RF exposure assessment has been performed to prove that this unit will not
generate the harmful EM emission above the reference level as specified in EC
Council Recommendation (1999/519/EC).
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Excessive sound pressure from earphones and headphones can cause hearing loss.
Hereby, WENKEY Technology Co., Ltd. declares that the radio equipment type
(True Wireless Earbuds, E1) is in compliance with Directive 2014/53/EU.
Notice: This device may be used in each member state of the EU.
Thank you for purchasing our product.
For more latest products, parts and accessories, please visit: www.wenkey- vip.com
For any assistance please contact us.
-
Support
-
Facebook
Use the iPhone camera or Google Chrome to scan the QR code above.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- this device may not cause harmful interference, and
- this device must accept any interference received, including interference that may cause undesired operation.
Ultronhi Technology (Shenzhen) Co., Ltd
www.wenkey-vip.com | support@wenkey-
vip.com
Room 602, No.4 DCC Creative Culture Central,
No.98 Pingxin North Road, Shangmugu Section, Pinghu Street,
Longgang District, Shenzhen, China
FCC ID: 2A2JK-H03
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>