WENKEY E3 True Wireless Earbuds User Manual

WENKEY E3 True Wireless Earbuds User Manual

Thank you for purchasing the WENKEY E3 True Wireless Earbuds. Please
read this user manual carefully and keep it for future reference. If you
need any assistance, please contact our support team with your product
model number and Amazon order number.

Package Contents

True Wireless Earbuds
Charging Case
USB-A to C Cable
User Manual
Quick Start Guide
Warranty Card

Product Diagram

Specifications

Earbuds

Charging Case

Note: Remove the protective film from the charging case when using for the first time.

Getting Started

Charging
Fully charge the charging case before first use. To charge, connect the case to a USB charger or charging port with the included USB A to C cable (or put the case on a wireless charger). When the LED Charging indicator on the outside of the case turns off, the case is fully charged. Charging takes less than 3 hours, then the case can offer a full charge of the earbuds 5 times. The earbuds should be stored in the case when not in use.

Turning On / Off

Turn On
Open the lid of the charging case or touch and hold on the touch-sensitive panels on both earbuds for 2 seconds when they are turned off

Turn Off
Return both earbuds to the charging case and close the lid after 3 seconds the earbuds will automatically turn off or touch and hold the touch-sensitive panels on both earbuds for 5 seconds when they are turned on

Pairing

Starting with the earbuds in the case:

1. Open the lid of the charging case, both earbuds will turn on, and enter pairing mode
2. Turn on the pairing function via BT on the device you want to pair with the earbuds
3. From the list of available devices, find and select “WENKEY E3”

Regular Use After Pairing

Once the earbuds are successfully paired with your device, they can
be switched on and off as follows:

• Open the lid of the charging case, then both earbuds will turn on and connect with each other automatically
• To turn off, put the earbuds back in the charging case and close the
  lid, they will begin charging

Using the Left/Right Earbud Only

Starting with the earbuds in the case:

1. Take the left/right earbud out
2. Turn on the pairing function on the device you want to pair with the earbud
3. From the list of available devices, find and select “WENKEY E3”

Reset the earbuds

Starting with the earbuds in the case:

1. Take both earbuds out of the charging case and the earbuds will turn on. Touch and hold the touch-sensitive panels on both earbuds for 5 seconds to turn them back off
2. Touch and hold the touch-sensitive panels on both earbuds for 10 seconds. The earbuds will turn on, clear their pairing list, and turn off again
3. Put both earbuds back in the charging case and close the lid (waiting for 3s) to reset
4. Open the lid again, both earbuds will turn on and enter pairing mode

Notes

• When you turn on the earbuds, they will be automatically reconnected to the previous-paired device or enter pairing mode, if no paired device is found
• Either the left or right earbud can be used individually once connected to your device, when you keep the other one inside the charging case
• The wireless operating range is more than 10m (33ft). If you exceed this range, the earbuds will lose connection with your paired device. The connection will be re-established if you re-enter the wireless range within 5 minutes or the earbuds will be turned off automatically after 5 minutes

Controls & LED Indicators

Streaming Audio

Once paired, you can wirelessly stream audio on your device via the earbuds. Music will automatically get paused when you receive an incoming phone call and will be resumed once the call ends

earbud
Skip to next track| Triple-tap the touch-sensitive panel on the right earbud
Volume up| Tap the touch-sensitive panel on the right earbud once
Volume down| Tap the touch-sensitive panel on the left earbud once
Answer a call| Double-tap the touch-sensitive panel on either earbud to answer a call
End a call or reject an incoming cal| Touch and hold the touch-sensitive panel on either earbud for 2 seconds
Activate Siri or other voice assistants| Tap 4 times the touch-sensitive panel on either earbud
LED Status Indicator| Status
---|---
Fast flashing ice blue light| Pairing
Ice blue, breathing light| Earbuds Charging
The earbuds light flashes 3 times and enters the breathing light state| Low battery state
After the earbuds is put in the charging case: the earbud light flashes 3 times and goes out| Earbuds fully charged
LED Battery Level Indicator| Status
---|---
The charging case light stays on for 10 seconds| More than 30% battery
Fast flashing 10 times| Battery is less than 30%
Open the lid light does not light up, need to charge| Light off

FAQ

The earbuds are on, but not connecting to my device

For the earbuds and your device to establish a connection, you need to put them both in pairing mode. Please follow the instructions in the Pairing section of this manual.

I’ve connected the earbuds with my smartphone but can’t hear any sound

Double-check the volume level on your smartphone and the earbuds. Some smartphones require you to set up the earbuds as an audio output device before the audio can be transmitted. If you’re using a music player or other device, please make sure it supports the A2DP profile.

The sound isn’t very clear or the caller can’t hear my voice clearly

Adjust the volume on your smartphone and the earbuds. Try moving closer to your smartphone to rule out the possibility of interference or wireless range- related issues.

The maximum range is more than 10m (33ft).

However, the actual range depends on environmental factors. For optimal performance, keep your device connected within a range of roughly 4m to 8m and make sure that there are no major obstacles (like reinforced steel walls) between the earbuds and your device.

The earbuds won’t turn on

Try charging the earbuds for a while. If the earbuds still won’t power on,
please contact our support team at the email address given in Warranty
& Customer Support.
I’ve connected the earbuds with my smartphone but can’t hear any
sound
Double-check the volume level on your smartphone and the earbuds.
Some smartphones require you to set up the earbuds as an audio output
device before the audio can be transmitted. If you’re using a music player
or other device, please make sure it supports the A2DP profile.

I put the earbuds back in the charging case, but the earbuds are still connected

The charging case is probably out of power. Try charging it.

Product Care & Use

• Keep away from liquids and extreme heat
• Don’t use the earbuds at high volume for extended periods, as this may ncause permanent hearing loss or damage.

Warranty & Customer Support

For questions, support, or warranty claims, contact us at the address below that corresponds with your region. Please include your Amazon order number and product model number.

Amazon orders: support@wenkey-vip.com

*Please note, WENKEY can only provide after-sales service for products purchased directly from WENKEY. If you have purchased from a different seller, please contact them directly for service or warranty issues.

CE Statement

Max RF power level:
BT classic (2402–2480MHz): 2.1dBm
RF exposure assessment has been performed to prove that this unit will not generate the harmful EM emission above the reference level as specified in EC Council Recommendation (1999/519/EC).

CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

Excessive sound pressure from earphones and headphones can cause hearing loss.

Hereby, Ultronhi Technology (Shenzhen) Co., Ltd declares that the radio equipment type (True Wireless Earbuds, E3) is in compliance with Directive 2014/53/EU.

Notice: This device may be used in each member state of the EU.

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