Rinnai R4500 Touch Wi-Fi Kit Instruction Manual

Rinnai R4500 Touch Wi-Fi Kit

BASIC INFORMATION

KIT CONTENTS

• Touch Wi-Fi Module
• 12V DC Power Pack
• 20m Interconnecting Cable
• Screws, Plugs and Mini Screwdriver
• Unique Module Identification Labels
• This manual

COMPATIBILITY AND REQUIREMENTS

• Product Compatibility
  Home Comfort Systems: Rinnai/Brivis Ducted Gas Heating, Dual Comfort (Add-On) or Evaporative Cooling system.

• Existing Wired Networker Controller
  Rinnai/Brivis Networker Controller: N-C3, N-C6 or N-C7 Touch.

• Home System Requirements
  Working Wireless Wi-Fi connection: 802.11b/g/n @2.4GHz (Security: WPA2) where applicable.

• Mobile Device
  iOS 8 and Android 4.0.3 (API 15) or higher.

SPECIFICATIONS

• Standard: IEEE 802.11b/g/n
• Antenna Type: Internal
• Frequency: Wi-Fi 2.4GHz
• Operating Temperature Range: 0°C to 70°C
• Operating Relative Humidity: 10%–85%
• Power Input: DC 12V/300mA
• Module shall be within 10m of Wi-Fi Router

MOUNTING THE MODULE

After the optimum position for the Touch Wi-Fi Module is found, use the supplied screws to secure the backing plate to a truss within the ceiling cavity ready to clip onto the Touch Wi-Fi Module.

TOUCH Wi-Fi MODULE FRONT/REAR PANELS

FRONT PANEL

1

|

PWR

| Power on/Primary module operation indication.

2

|

BUS

| Networker communication indication.

3

|

WIFI

| Wi-Fi connectivity indication.

REAR PANEL

4

|

Plug-Pack Socket

| Where needed the 12V DC plug-pack provided with the kit is to be plugged in here.

5

|

PWR

| Power ON/OFF button to isolate power to the device

6

|

AP

| Button used to force the Touch Wi-Fi Module into its configuration mode.

7

|

Alternative Power/ Two-Wire Bus Connection

| Using the 20m interconnecting cable supplied with the kit this port can be used as an alternative to provide power and two-wire bus connection to the device. This is useful if the Touch Wi-Fi Module cannot be located close to a GPO.

8

|

Two-wire Bus Connection

| Two-wire bus connection that allows connection to heating/cooling appliances, N-C3/N-C6 Networker controllers and N-T1 temperature sensors.

COMPATIBLE CONTROLLERS

• NETWORKER CONTROLLERS N-C3 & N-C6
  

• N-C7 TOUCH CONTROLLER
  

• NETWORKER CONTROLLER N-C1
  

• NETWORKER CONTROLLERS N-C2 & N-C4
  

INSTALLATION AND CONFIGURATION STEPS

RINNAI TOUCH APP DOWNLOAD & INSTALL

Below are the QR codes to download the Rinnai Touch App from either the Apple Store or Google Play. If unable to scan the QR code, visit the appropriate App store and search ‘Rinnai Touch’ to locate and download it.

QR Code A – Android

QR Code B – iOS

Also available online from the Rinnai website www.rinnai.com.au is the Owner’s Manual of the Rinnai Touch App. This provides further details regarding the functionality of the Rinnai Touch App and FAQ’s.
The Touch Wi-Fi Kit contains three identical labels unique to the Wi-Fi Module.

• Label 1: Affixed to the Touch Wi-Fi Module.
• Label 2: Affixed to the front cover of this manual (home owner to retain for future reference).
• Label 3: It is recommended that this label be affixed to the backing plate of the Wired Networker Controller configured as the Master.

POSITIONING YOUR TOUCH Wi-Fi MODULE

Consider carefully where to locate your Touch Wi-Fi Module as Module/Router Wi-Fi signal range can be impacted by distance, obstacles and close proximity to other radio frequency sources.

DO

• Locate the Touch Wi-Fi Module as close as possible to the Wi-Fi Router.
  

• Centrally locate the Touch Wi-Fi Module if the Wi-Fi Router is at the end of the house.
  

• In the presence of other RF/Wi-Fi sources distance the Touch Wi-Fi Module away from them.
  

• Where possible locate the Touch Wi-Fi Module so that its front panel indicators are visible from a man hole.
  

DO NOT

• DO NOT locate the Touch Wi-Fi Module far away from the Wi-Fi Router.
  

• DO NOT locate the Touch Wi-Fi Module inside a heater cabinet or any other form of metal cabinet.
  

• DO NOT locate the Touch Wi-Fi Module under the house.
  

• DO NOT locate the Touch Wi-Fi Module outside the house.
  

WIRING YOUR TOUCH Wi-Fi MODULE

N-C3/N-C6 NETWORKER BASED SYSTEMS

• When the Touch Wi-Fi Module CAN be located close to a GPO
  

• When the Touch Wi-Fi Module CANNOT be located close to a GPO
  

N-C7 TOUCH NETWORKER BASED SYSTEMS

• With up to three N-C7 Touch Networker Controls
  

• With up to four N-C7 Touch Networker Controls
  

CONFIGURING YOUR TOUCH Wi-Fi MODULE

1. Your Touch Wi-Fi Module must be configured for connection to your Wi-Fi Router which can only be done when your Touch Wi-Fi Module is in its ‘Configuration Mode’ of operation. A Touch Wi-Fi Module operating in its configuration mode will have its Wi-Fi indicator flashing orange.
   

2. When the Touch Wi-Fi Module is in its configuration mode of operation it operates as a ‘Wi-Fi Access Point’ which a device can directly connect to. The credentials used for this Access Point operation are the Default Network Name (SSID) & Default Security Key (WPA) printed on a number of stickers that come with the Touch Wi-Fi Module.
   

3. By default the Touch Wi-Fi Module out of the box should be operating in its configuration mode. If it is not, perform the following procedure to place the Touch Wi-Fi Module into its configuration mode:

   • Ensure power is switched off to the Touch Wi-Fi Module using the ‘PWR’ button.
   • While pressing the ‘AP’ button switch power on to the Touch Wi-Fi Module.
   • Keep pressing the ‘AP’ button until the Wi-Fi indicator flashes orange.
     

4. Next, run your Rinnai Touch App ensuring you carefully follow the on-screen prompts as these will guide you through the process of configuring your Touch Wi-Fi Module for connection to your Wi-Fi Router.

During the configuration procedure ensure you are within range of the Touch Wi-Fi Module as your device will need to connect directly via Wi-Fi to the Touch Wi-Fi Module to complete the configuration.

When navigating through the configuration process using the Rinnai Touch App, eventually a screen like that shown will be displayed that lists all the Wi-Fi Router SSIDs that have been detected by the Touch Wi-Fi Module along with a symbol indicating the strength of the Wi-Fi signal as seen by the Touch Wi-Fi Module.

• If the Wi-Fi Router SSID required is not listed then the Touch Wi-Fi Module could not detect it so the Touch Wi-Fi Module must be relocated.
• If the Wi-Fi Router SSID required is listed but with a RED symbol indicator then it is recommended to relocate the Touch Wi-Fi Module.

On relocating the Touch Wi-Fi Module ensure power is cycled to it as a scan of all available Wi-Fi Router SSIDs is only done by the Touch Wi-Fi Module on power up. The Touch App will also have to be restarted.
Once configured to connect to the chosen Wi-Fi Router the Touch Wi-Fi Module will have its Wi-Fi indicator flashing green.
A short duration blinking of the Wi-Fi indicator indicates the Touch Wi-Fi Module has connected successfully to the Wi-Fi Router selected.

TOUCH Wi-Fi MODULE DETECTION BY RINNAI TOUCH APP

On reaching this point of the configuration process your Touch Wi-Fi Module has successfully located and connected to your Wi-Fi Router as indicated by the short duration blinking of the Wi-Fi indicator. When the Rinnai Touch App successfully locates the Touch Wi-Fi Module on your Wi-Fi Network the symbol will be displayed by the App.
If the Rinnai Touch App cannot locate the Touch Wi-Fi Module on your Wi-Fi Network then possibly your Wi-Fi Router configuration settings need to be adjusted:

• To allow the Rinnai Touch App to locate the Touch Wi-Fi Module on your Wi-Fi Network the Touch Wi-Fi Module sends out at regular intervals what is known as a UDP broadcast packet which the Rinnai Touch App searches for.
• If for some reason the Rinnai Touch App cannot locate the Touch Wi-Fi Module on your Wi-Fi Network it is more than likely your Wi-Fi Router is blocking these UDP broadcast packets as a result of configuration settings within the Wi-Fi Router.
• If this is an issue with your Wi-Fi Router consult your Wi-Fi Router documentation to determine how to enable this function. At a bare minimum UDP broadcasts are to be allowed on PORT 50000.
• If this function is to be enabled based on a specific device look for the XXXX- mysimplelink description as this is the descriptor of the Wi-Fi device used within the Touch Wi-Fi Module. See example Wi-Fi Router configuration settings.

REGISTERING ANOTHER DEVICE

On reaching this point of the configuration process your Touch Wi-Fi Module has successfully located and connected to your Wi-Fi Router and your device can access the Touch Wi-Fi Module using the Rinnai Touch App.
Any number of devices can register to connect with your Touch Wi-Fi Module, the process being as simple as just running the Rinnai Touch App on the device and following the prompts to allow the device to locate the Touch Wi-Fi Module on the Wi-Fi Network. When doing this:

1. Ensure your device is connected to your Wi-Fi Network.
2. Ensure no other device is currently Wi-Fi connected to the Touch Wi-Fi Module.

Only one device can be Wi-Fi connected to the Touch Wi-Fi Module at any one time.

TOUCH Wi-Fi MODULE CLOUD CONNECTIVITY

All that is needed to allow your device to access your Touch Wi-Fi Module via the cloud is to connect to your Touch Wi-Fi Module over your Wi-Fi Network once.
Once connected, the necessary Rinnai Cloud Server access credentials will be extracted from the Touch Wi-Fi Module and will be saved to the device. The symbol will be displayed by the Rinnai Touch App when cloud connected to the Touch Wi-Fi Module.
In future, your device will not need to be connected to your Wi-Fi Network to access the Touch Wi-Fi Module.

Any number of devices can be cloud connected to the Touch Wi-Fi Module at any one time.

CHANGING Wi-Fi ROUTER

You have changed your Wi-Fi Router and cannot connect to your Touch Wi-Fi Module such that the following screen is displayed by the Rinnai Touch App.
On changing the Wi-Fi Router the Touch Wi-Fi Module will need to be reconfigured so that it can connect to the new Wi-Fi Router with different SSID/WPA credentials. Select the “Wi-Fi ROUTER REPLACED” button to begin this process.

The Touch Wi-Fi Module must be operating in its configuration mode of operation so that it can be reconfigured according to Step 4 of the Installation & Configuration section – If you can safely access your Touch Wi- Fi Module, Step 4 describes how it can be manually put back into its out of the box configuration mode of operation.

TOUCH Wi-Fi MODULE NOT SAFELY ACCESSIBLE
The Touch Wi-Fi Module will alternate between its normal and configuration modes of operation when it cannot connect to the Wi-Fi Router it has been assigned to connect to. As this happens the Touch Wi-Fi Module will report an error code to the Master Networker Controller to indicate its operating mode.

Look for Error Code 53 at your Master Networker Controller, which access is dependent on the type of controller installed:

• For an N-C7 Touch type controller, look for the icon being displayed and upon pressing it the following message: “Networker fault detected – Code#53”.
• For an N-C6/N-C3 type controller, upon pressing the Fn1 key sequence look for the following message being scrolled across the screen: “Sensor fault – n11 Code#53”.

Then follow Step 4 of the Installation and Configuration section to reconfigure your Touch Wi-Fi Module.

The Rinnai Touch App will step you through the above process when the Touch Wi-Fi Module not accessible option is selected.

OPERATING INDICATORS

Operating Indicators

| Color| Indication|

Description

---|---|---|---

PWR

|

Power on/Primary module operation indication

Orange

|

Flash Fast Continuous

| Primary module is saving operational/configuration settings to memory.

Solid

| Primary module is clearing the configuration settings to their default values.

Green

|

Flash Fast Continuous

| Primary module is loading configuration settings from memory.

Solid

| Primary module is idle (indicates power on).

BUS

| Networker system communication indication
Green|

Flash Once

| When a Networker System communication packet has been received.

Wi-Fi

|

Wi-Fi Module operation indication

Orange

|

Flash Fast Continuous

| Wi-Fi Module is saving configuration settings to memory.
Wi-Fi Module is configuring itself for Default AP state operation due to AP push button being pressed (on power up).

Flash Slow Continuous

| Wi-Fi Module is in the Default AP state with no client associated with it.

Flash Once

| Wi-Fi Module is in the Default AP state and a packet transfer has occurred.

Flash ‘N’ Times Repeatedly

| Wi-Fi Module has experienced a fault, the number of flashes indicates the fault.
Refer to Section 7 – Wi-Fi Module Error Codes table.

Solid

| Wi-Fi Module is waiting for switch over to the Default AP state after being in the Router Mode with no connection to the named router occurring for 3 minutes.

Green

|

Flash Fast Continuous

| Wi-Fi Module is loading configuration settings from memory.

Flash Slow Continuous

| Wi-Fi Module is in the Home Direct Mode with no client associated with it OR in the user configured Router Mode and not associated with the named router.

Flash Once

| Wi-Fi Module is in the Home Direct/Router Mode and a packet transfer has occurred.

Solid

| Wi-Fi Module is waiting for switch over to the Default AP state after being in the Router Mode for at least 3 minutes without being able to connect with the named router.

Wi-Fi MODULE ERROR CODES

The Touch Wi-Fi Module error codes will not disrupt operation of your appliance and may clear after some time. A list of possible error codes is given below:

Error Code

| Wi-Fi Indicator Flashes| Description|

Corrective Action

---|---|---|---

50

|

1

| No configuration data detected.| Replace the module.

51

|

3

| Touch Wi-Fi Module configuration error.| Check SSID/password entry otherwise replace the module.

52

|

3

| The Touch Wi-Fi Module will try to connect to the assigned Wi-Fi Router for a duration of 3 minutes. If after 30 seconds the assigned Wi-Fi Router cannot be located this code is registered.| Check the Wi-Fi Router and check the distance between the Wi-Fi Router and Touch Wi-Fi Module.

53

|

N/A

| The Touch Wi-Fi Module has switched over to its configuration mode as it could not locate the assigned Wi-Fi Router.| Look for this fault code when the Wi-Fi Router has been replaced and the Touch Wi-Fi Module cannot be safely accessed to manually put it back into its configuration mode.

54

|

N/A

| The Touch Wi-Fi Module has been forced to operate in its configuration mode because it is yet to be configured.| The Touch Wi-Fi Module is yet to be configured to connect to a Wi-Fi Router and so will operate in its configuration mode until configured.

55

|

4

| Internal Type 1 communication error.| This error will not allow the Touch Wi-Fi Module initial configuration or system access in-house. If the problem persists replace the Touch Wi-Fi Module.

56

|

5

| Internal Type 2 communication error.| This error will not allow system access in-house. If the problem persists replace the Touch Wi-Fi Module.

57

|

2

| Remote access error – Security type 1 error.| This error will not allow system access out of house. If the problem persists replace the Touch Wi-Fi Module.

58

| Remote access error – Security type 2 error.

59

|

6

| Server type 1 configuration error.| This error will not allow system access out of house. If the problem persists replace the Touch Wi-Fi Module.

60

|

7

| Server type 2 error.| This error will not allow system access out of house. If the problem persists replace the Touch Wi-Fi Module.

61

|

7

| Server type 2 connection type 1 error.| This error will not allow system access out of house. If the problem persists replace the Touch Wi-Fi Module.

62

| Server type 2 connection type 2 error.

WARRANTY

WARRANTY: Rinnai Touch Wi-Fi Kit
This product is warranted for a period of one (1) year from the date of purchase, in accordance with the Terms and Conditions of Warranty detailed below.
IMPORTANT – TO BE READ IN CONJUNCTION WITH THE TERMS AND CONDITIONS OF WARRANTY

• The fitness for purpose of the Wi-Fi Kit and ensuring suitable Wi-Fi connectivity is the sole responsibility of the Qualified Installer and or Purchaser.
• The Wi-Fi Kit must be installed by a suitably Qualified Installer in accordance with local and national wiring codes, otherwise the warranty will be void.
• Always refer to the Installation and Owner’s Manuals to ensure the correct installation and operation procedures have been followed.
• The Wi-Fi Module is to be installed indoors only; warranty excludes damage caused by the elements such as rain, wind, lightning, or harmful environmental conditions.
• Warranty on the Wi-Fi Kit is separate from the warranty on associated appliances, equipment and ancillary components.
• Before placing a warranty call, refer to the Troubleshooting Guide or FAQs listed in the Owner’s Manual ‘Connecting and Navigating the App’ to assist in finding a resolution.
• For further information go to the Rinnai website, www.rinnai.com.au and follow the Wi-Fi links.

Rinnai Australia Pty Ltd
ABN 74 005 138 769 | AU45204
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
Tel: (03) 9271 6625
Fax: (03) 9271 6622

National Help Line
Tel: 1300 555 545*
Fax: 1300 555 655
Monday to Friday, 8.00 am to 5.00 pm EST.

*Cost of a local call higher from mobile or public phones.

For further information visit www.rinnai.com.au or email enquiry@rinnai.com.au

Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best service on your Rinnai appliance. If your appliance requires service, please call our National Help Line.

With our policy of continuous improvement, we reserve the right to change, or discontinue at any time, specifications or designs without notice.

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