everlywell COVID-19 and Flu Test Home Collection Kit Instructions

June 6, 2024
everlywell

everlywell COVID-19 and Flu Test Home Collection Kit

Instructions

The kit includes:

Swab and tube

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Kit ID stickers

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Biohazard bag with Absorbent Sheet

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Return box

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Return envelope

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Return label

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Alcohol prep pad

Important Reminder

Be sure to complete these 3 steps before mailing the kit.

Register kit

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Fill out kit ID sticker

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Same day ship

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Visit www.everlywell.com/register and complete registration.

The lab can only process the sample if you:

  • Register the test taker’s sample at everlywell.com/register
  • Fill out ID sticker with test taker’s information and affix to the sample tube
  • Ship sample the same day of collection (Monday-Friday)

Sample Collection Instructions

Please read all instructions fully prior to collecting the specimen. Follow all instructions closely to ensure the collected specimen is acceptable for processing. Failure to follow all instructions may lead to the specimen being rejected or to incorrect results. Make sure you can ship the same day the sample is collected (Monday-Friday).

  1. Register
    Register the kit at everlywell.com/register using the test taker’s information before collecting the sample.
    Do not register until you are ready to collect the sample because you will be asked to enter the time of collection.
    Collect Monday-Friday as samples cannot be shipped on the weekend. The lab cannot process the sample if this step is missed.

  2. Watch video
    For best results, watch our collection video at everlywell.com/collect before you start.

  3. Locate UPS drop box
    Visit the UPS website to view drop box locations and pick up schedules. Your sample must be dropped off at the drop box before the last pickup on the day it is collected.
    Only collect samples on Monday-Friday as samples cannot be shipped on the weekend.

  4. Fill out kit ID sticker
    Using a ballpoint pen or fine tip permanent marker, write the test taker’s full name, date of birth, and collection date on the ID sticker before placing it on the collection tube. Do not cover the barcode sticker already on the tube. The information must match what you used to register the kit. Do not pour the liquid out of thetube.

  5. Prep space and wash hands
    Disinfect surfaces where the test will be completed. The test taker should blow their nose.
    The person collecting the sample should thoroughly wash their hands with soap and water for 20 seconds prior to collection.

  6. Prepare to collect
    Before inserting the swab, locate the break point on the swab (near the tip) as this will be needed after the sample is collected. The test taker should tilt their head back slightly

  7. Insert nasal swab
    Hold the swab below the break point. Insert the soft tip of the swab into the nostril. That’s usually 1/2 to 3/4 of an inch for an adult, and less than1/2 an inch for younger children.
    DO NOT go beyond this depth. If you are collecting a specimen from a child, be careful not to insert the swab too far into the child’s nostril.

  8. Collect swab sample
    Rotate the swab 3 times all the way around the nasal wall with a slight pressure. Remove swab. Repeat this process in the other nostril using the same swab.

  9. Place the swab sample in the tube
    Place the swab sample (tip down) in the tube without spilling the liquid. Break the swab at the break point (near the tip) and leave in tube. Tightly seal cap. Liquid volume may not completely cover the swab tip.

  10. Place tube into bag
    Place tube into protective biohazard bag with the absorbent sheet. Follow return instructions on the reverse.

Return Instructions

Double-check that the sample is registered at everlywell.com/register and that the completed ID sticker is affixed to the sample tube.

If you are under 18, please ask your parent or guardian for assistance with packaging and return shipment of your specimen.

  1. Wash your hands
    Wash your hands thoroughly with soap and water for 20 seconds.

  2. Get return box ready
    Assemble the box (insert flaps or pop open) and close one end.

  3. Prepare sample
    Place the biohazard bag inside the box. The box provides extra protection during transit.

  4. Put box in mailer
    With clean hands, place the shipping box into the prepaid mailer. Apply the shipping label to the front of the mailer.
    Do not cover the UN3373 label.

  5. Disinfect the mailer
    Use the provided alcohol prep pad to disinfect the mailer, avoiding the address label, before completing the final shipping step

  6. Ship
    Deliver the pre-paid, pre-addressed return pack to a UPS drop box. It’s important to drop off the sample on the same day the sample is collected, and before the last pickup for overnight shipping. Do not deliver sample to a drop box on the weekend.

What’s next?

  1. Once the sample arrives at the lab, it will pass a quality check before processing begins. We’ll contact you if there are any issues.
    Keep kit ID for reference.

  2. A board-certified physician will review the test taker’s results and securely transmit them to us.

  3. We’ll email you as soon as the results arrive.
    Check the order status any time by going to everlywell.com/orders

For Use by individuals 18 years of age and older when self-collected.
For Use by individuals 16 years of age and older when self-collected under adult supervision.
For Use by Individuals 2 years of age and older when collected with adult assistance.

*This product has not been FDA cleared or approved, but has been authorized for emergency use by FDA under an EUA.
*This product has been authorized only for the home collection and maintenance of anterior nasal swab specimens as an aid in detection and differentiation of nucleic acid from SARS-CoV-2, influenza A, and/or influenza B, not for any othe . r viruses or pathogens.
*The emergency use of this product is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of medical devices under Section 564(b)(1) of the Federal Food, Drug and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1), unless the declaration is terminated or authorization is revoked sooner.

Questions?

support.everlywell.com

Documents / Resources

| everlywell COVID-19 and Flu Test Home Collection Kit [pdf] Instructions
COVID-19, Flu Test, Home Collection Kit, COVID-19 and Flu Test Home Collection Kit
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