Shark AV751 ION Robot Vacuum Cleaner Owner’s Manual
- June 6, 2024
- Shark
Table of Contents
Robot vacuum
OWNER’S GUIDE
It’s important to read this instruction book prior to using your new product for the first time.
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
If the charging dock plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into an outlet or try to modify to fit.
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
GENERAL WARNINGS
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Robotic vacuum cleaner consists of a robotic vacuum and charging dock with a power supply. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
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Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.
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Use only identical replacement parts.
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This robotic vacuum cleaner contains no serviceable parts.
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Use only as described in this manual. DO NOT use the robotic vacuum cleaner for any purpose other than those described in this manual.
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With the exception of filters, DO NOT expose any parts of the robotic vacuum cleaner to water or other liquids.
USE WARNINGS -
This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
a) Children shall not play with the appliance.
b) Cleaning and user maintenance shall not be made by children without supervision. -
Always turn off the robotic vacuum cleaner before inserting or removing the filter or dust bin.
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DO NOT handle plug, charging dock, charging cable, or robotic vacuum cleaner with wet hands. Cleaning and user maintenance shall not be made by children without supervision.
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DO NOT use without a dust cup and filters in place.
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Only use filters and accessories provided. Failure to do so will void the warranty.
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DO NOT damage the charging cord:
a) DO NOT pull or carry the charging dock by the cord or use the cord as a handle.
b) DO NOT unplug by pulling on the cord. Grasp the plug, not the cord. c) DO NOT close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces. -
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
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DO NOT use if robotic vacuum cleaner airflow is restricted. If the air paths become blocked, turn the vacuum cleaner off and remove all obstructions before turning on the unit again.
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Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
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DO NOT use if the robotic vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
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DO NOT place vacuum cleaners on unstable surfaces.
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DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails, screws, or coins)
d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
e) Smoking or burning objects (hot coals, cigarette butts, or matches)
f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
g) Toxic materials (chlorine bleach, ammonia, or drain cleaner) -
DO NOT use in the following areas:
a) Wet or damp surfaces
b) Outdoor areas
c) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust) -
Turn off the robotic vacuum cleaner before any adjustment, cleaning, maintenance, or troubleshooting.
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Allow all filters to air-dry completely before replacing them in the robotic vacuum cleaner to prevent liquid from being drawn into electric parts.
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DO NOT modify or attempt to repair the robotic vacuum cleaner or the battery yourself, except as indicated in this manual. DO NOT use the vacuum if it has been modified or damaged.
BATTERY USE -
The battery is the power source for the vacuum. Carefully read and follow all charging instructions.
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To prevent unintentional starting, ensure the vacuum is powered off before picking up or carrying the vacuum. DO NOT carry the appliance with your finger on the power switch.
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Use only the charging dock and use only the battery provided. The use of batteries or battery chargers other than those indicated may create a risk of fire.
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Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals together increases the risk of fire or burns.
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Under abusive conditions, liquids may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes seek medical help.
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Robotic vacuum cleaner should not be stored, charged, or used at temperatures below 50°F (10°C) or above 104°F (40°C). Ensure the battery and vacuum have reached room temperature before charging or use. Exposing the battery to temperatures outside of this range may damage it and increase the risk of fire.
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DO NOT expose the robotic vacuum cleaner or battery to fire or temperatures above 265°F (130°C) as it may cause an explosion.
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Non-rechargeable batteries cannot be recharged.
SAVE THESE INSTRUCTIONS
ABOUT THE SHARK ION™ ROBOT
With Smart Sensor Technology , your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it cleans. The robot may gently bump into obstructions or linger in one spot, and it may not cover every area in a single cleaning. For best results, prepare your home as indicated below, and schedule a daily cleaning to ensure all floor areas are regularly maintained.
CORDS AND OBSTRUCTIONS
Before cleaning, clear away cords and other obstructions or block off the area
with BotBoundaryTM strips.
DOORWAY THRESHOLDS
Your robot may not be able to clear some high thresholds. Block off high
thresholds with BotBoundary strips.
LOW-CLEARANCE FURNITURE
To prevent your robot from becoming trapped, use furniture risers or
BotBoundary strips.
RETURNING TO DOCK
Make sure the dock is set up as shown. If your robot roams too far, it could
have trouble finding the dock. It may be helpful to block off part of your
home with BotBooundary strips or to add a second dock (Not supplied).
PREPARING FOR USE
INSTALLING THE SIDE BRUSHES
Snap the 2 included Side brushes onto the square pegs on the bottom of the robot.
CHARGING DOCK SET-UP
Place the charging dock on a level surface with its back against a wall, in a space without obstructions, that can easily be accessed by your robot. Remove any objects that are closer than 3 feet (1 meter) from either side of the dock, or closer than 5 feet (1.52 meters) from the front of the dock. Plug the Charging Adapter into a wall outlet. The dock must be plugged in continually for the robot to find it. The robot will beep when it starts charging on the dock.
CHARGING THE SHARK ION” ROBOT
CHARGING
IMPORTANT: The Shark ION Robot has a pre-installed rechargeable battery.
The battery must be fully charged before use.
To charge, the Power button on the side of the robot must be in the ON position (I).
When the cleaning cycle is complete, or if the battery is running low, the robot will search for the dock. If your robot doesn’t return to the dock, its charge may have run out.
If the robot has no charge and cannot return to the charging dock, place it on the dock manually.
NOTE: When manually placing the robot on the dock, make sure the Charging Contacts on the bottom of the robot are aligned with the dock by leaving a gap of half an inch between the dock face and the front of the robot. To ensure the robot is docked correctly, refer to the Charge Indicator Lights section.
CHARGE INDICATOR LIGHTS
The blue charge indicator lights show how much charge is remaining. While the
robot is charging, all three blue LED lights will cycle. When charging is
complete, all three blue lights will illuminate steadily. If the robot is idle
and away from the charging dock for 10 minutes, it will enter Sleep Mode, and
the lights will turn off.
If all the indicator lights are off, then the robot is in Sleep Mode, the
power switch is turned OFF (0) or there is no charge remaining. Turn the power
switch ON (I). Press any button to ensure the robot is not in Sleep Mode. If
all indicator lights remain off, there is no charge. Place the robot on the
dock, leaving a half-inch space between the front of the robot and the face of
the dock. When the robot is docked correctly and begins to charge, it will
beep and the charge indicator lights will cycle.
NOTE: If the low charge light is blinking red, there is not enough charge for the robot to return to the dock. Manually place the robot on the dock, leaving a half-inch space between the front of the robot and the face of the dock.
TIP: To preserve battery life, turn off the power switch if the robot will not be used for a long period of time. The unit should be recharged at least once every three months.
USING THE SHARK ION”‘ ROBOT
MANUAL CLEANING MODE
To manually start a cleaning cycle, press the Clean button on the robot or on the mobile app. To stop the robot before it finishes cleaning and automatically returns to the dock, press the button again.
IMPORTANT: Before cleaning an entire room for the first time, we recommend that you first test your robot on a small section of the floor to ensure there is no scratching.
**BUTTONS AND INDICATOR LIGHTS
**
CLEAN BUTTON
Press to begin a long-running cleaning session. Press again to stop.
DOCK BUTTON
Press to stop cleaning and send the robot back to the charging dock.
. MAX MODE BUTTON
Press to more powerful cleaning.
CHARGE INDICATOR LIGHTS
Display the amount of charge remaining in the battery.
“I” ERROR INDICATOR
See the Troubleshooting section for the full list of error codes.
WI-Fl INDICATOR
Blue light: connected to Wi-Fi. Red light: not connected. Flashing blue: setup
mode. No light: not set up yet.
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USING THE SHARK CLEAN'”APP AND VOICE CONTROLS
The Shark Clean app will guide you through the easy setup of your robot. Control the unit remotely:
- Schedule cleaning times for up to 7 days a week.
- Start, stop, or dock your robot from your phone anywhere with Wi-Fi connectivity.
The app will also provide you access to:
- Tips, Tricks, and FAQs
- Tech Support
- Troubleshooting
Search for Shark Clean in the app store and download the app to your iPhone™or Android™.
SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA
Visit sharkclean.com/app for setup instructions.
V OICE CONTROL COMMANDS FOR THE GOOGLE ASSISTANT OR AMAZON ALEXA:
Google Assistant:
“OK Google, tell Shark to start cleaning.”
“OK Google, tell Shark to pause my robot.”
“OK Google, tell Shark to send my robot to the dock.”
Amazon Alexa:
“Alexa, tell Shark to start cleaning.”
“Alexa, tell Shark to pause my robot.”
“Alexa, tell Shark to send my robot to the dock.”
SETTING UP THE SHARK CLEAN™APP
Download the latest version of the Shar Clean app from the App Store or
Google Play Store.
Follow instructions on the app to connect to the robot.
To ensure you successfully pair with the robot:
- Confirm your Wi-Fi router and/or home network supports a 2.4 GHz network.
- Confirm your Wi-Fi network name.
- Confirm your Wi-Fi network password.
BotBoundary ™ strips (Sold separately)
To keep your robot away from certain areas, such as pet bowls, fragile
objects, power strips, or doorways, use BotBoundary strips to quickly and
easily create “no-go zones”.
Identify areas or objects you want the robot to avoid.
Cut BotBoundary strip to the desired length so that it spans the length of the doorway or object you want to block off.
Generally, BotBoundary strips are not needed on stairs because your robot’s
cliff sensors will prevent it from falling off ledges. For your robot’s cliff
sensors to work properly, all runners, rugs, carpets, or carpets must be at
least 4 inches from any stairs (or extend over the edge of the stairs.)
If a runner, rug, or carpet edge is less than 4 inches from the stairs and
can’t be moved, use a BotBoundary strip to block off the stairs.
For best results, make sure your BotBoundary strip is completely flat against the floor. Make a closed loop around an object, or place the strips between fixed objects, like door frames or the legs of a couch, to create no-go zones.
NOTE: To prevent bumping, place strips at least 2 inches in front of the
object you want to block off.
Note: The BotBoundary strips are not supplied. Sold separately.
CAUTION: Turn off power before performing any maintenance.
EMPTYING THE DUST BIN
EMPTY DUST BIN AFTER EACH USE.
Press the Dust Bin Release Button and slide out the dust bin.
To open the dust bin lid. Press and hold the button while lifting the lid, using the finger slots.
Empty debris and dust into trash.
CLEANING THE FILTER
CLEAN FILTER EVERY WEEK. REPLACE FILTER EVERY TWO MONTHS.
Remove and empty the dust bin. Clean any hair or debris off the Antl-Tangle Comb on the back of the dust bin.
Pull the filter out of the dust bin by the tabs.
Lightly tap the filter to remove dust and debris.
Reinsert the filter into the dust bin. Slide the dust bin back into the robot.
CLEANING THE BRUSH ROLL
THE BRUSH ROLL NEEDS OCCASIONAL MAINTENANCE.
REPLACE BRUSH ROLL EVERY 6 TO 12 MONTHS, OR WHEN VISIBLY WORN.
Push up on the tabs on the brush roll access door, then lift off the door.
Lift out the brush roll.
Remove the blue cap on the end of the brush roll. Do not let the metal cylinder inside the cap fall out. Clean off any hair or debris, then replace cap. Clean the brush roll periodically and whenever hair appears.
Reinstall the brush roll, inserting the flat end first. Close the brush roll access door and press down until it clicks into place.
NOTE: If the metal cylinder falls out of the brush roll cap, reinsert it in the hole on the inside of the cap. When cutting away debris, be sure not to cut the brush roll or any other parts of the robot.
CLEANING SENSORS AND CHARGING PADS
CLEAN SENSORS AND CHARGING PADS PERIODICALLY AS NEEDED. With a dry cloth or cleaning brush, gently dust off the sensors and pads located on the bottom of the robot.
IMPORTANT: The robot uses cliff sensors to avoid s airs and other steep drops. Sensors may work less effectively when they are dirty. For best results, clean sensors regularly.
CLEANING SIDE BRUSHES
CLEAN SIDE BRUSHES AS NEEDED. CHECK WEEKLY. RECOMMENDED REPLACEMENT SCHEDULE: Replace when visibly worn.
Carefully unwind and remove any string or hair wrapped around brushes. Gently wipe brushes with a damp cloth. Be sure to let them air-dry completely before reinstalling them.
NOTE: Remove any side brushes that are bent or damaged. To remove a brush, lift it off its peg. See Installing the Side Brushes for instructions on how to attach and remove the brushes.
CLEANING THE WHEELS
REMOVE AND CLEAN THE FRONT WHEEL EVERY WEEK. REPLACE THE FRONT WHEEL EVERY
12 MONTHS.
Pull the Front Caster Wheel from its housing and remove any debris buildup.
Clean the wheel housing, then reinsert the caster wheel.
Clean the drive wheel housing periodically as needed by rotating the wheel while dusting.
NOTE: Leverage may be required to remove the wheel.
REPLACING THE BATTERY
To remove the battery, turn the unit over and unscrew the battery cover with a Phillips-head screwdriver.
Unplug the old battery from its connector, then plug in the new battery. Replace the battery cover and screw it back into place. See Battery Removal and Disposal on back cover.
NOTE: This appliance contains batteries that are only replaceable by skilled persons.
TROUBLESHOOTING
If any error lights are illuminated or flashing on your Shark IONTM Robot, see the error code chart below:
ERROR CODE|
SOLUTION
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ALL-LED LIGHTS are off| Power may be turned off or the battery may need
charging. Turn the power switch to On position. If no response, place the
robot on the dock to charge.
CLEAN (RED) + ! flashing together| Suction motor failure. Remove
blockages and clean filters. Remove the dust bin and make sure nothing is
blocking suction.
CLEAN (RED) flashing| A robot may be stuck on an obstacle. Move the robot
to a new location on a level surface.
MAX flashing| A robot may be stuck on an obstacle. Move the robot to a
new location on a level surface.
The front bumper may be jammed. Check bumper.
DOCK flashing| Your robot’s BotBoundary sensors are reporting an error.
Please contact a service center.
CLEAN (RED) + DOCK flashing together| Cliff sensors are reporting an
error. Wipe cliff sensors with a clean cloth.
The robot cannot start due to an error. Turn off the power switch on the side
of the robot, wait five seconds, then turn the power back on. Ensure your
robot is on a level surface with no obstructions.
CLEAN (RED) + MAX flashing together| The dust bin has been removed and
needs to be reinserted.
MAX + ! flashing together| A side brush is stuck. Remove debris from side
brushes.
CLEAN(RED)+MAX+ ! flashing together| A wheel is stuck. Remove debris from
wheel.
DOCK + MAX + ! flashing together| Blockage in brushroll. Remove
obstruction.
DOCK + ! flashing together| Make sure you are using the dock that came
with your robot.
CLEAN (BLUE)+MAX+! flashing together| The robot is caught in a tight
space or on an obstacle. There is something stuck in the robot’s front bumper.
Clean any obstructions or debris from the bumper. Gently push the bumper up
and down and back and forth, making sure it moves smoothly.
CLEAN+DOCK+MAX +! flashing together| The robot’s wheels might be stuck,
or something might be caught in them.
Check the wheels for obstructions and remove anything that might be stuck or
wrapped around the wheels. Press down on the wheels, then let them spring back
into place. Rotate wheels back and forth.
CLEAN + DOCK + MAX flashing together|
Robot is in Find My Robot mode. You can deactivate this mode in the app.
For all other issues, please call a service center.
REFURBISHED PRODUCT LIMITED NINETY DAYS WARRANTY
The Refurbished Product Service Center offers the following WARRANTY to
the ORIGINAL purchaser of a product which we have refurbished.
This product that has been refurbished is warranted against any electronic or mechanical defects for a period of NINETY DAYS from the date of the original purchase by the consumer. Since this unit was sold as a refurbished item. the warranty does not apply to any cosmetic appearance items such as scratches. Should a defect occur, the Refurbished Product Service Center will repair or. at its option, replace defective unit/parts with new or rebuilt materials without charge for either parts or labor. Replacement units/parts will be warranted for the remaining portion of the original warranty period.
This warranty does not cover installation or damage from accidents. misuse, abuse. improper wing, incorrect voltage, operating the unit against the instructions in the owner’s manual, or any product which has been opened, altered, or tampered with. This warranty does not cover costs for removal and or installation of the unit for repair. Under no circumstances shall the service center be liable for any special. incidental or consequential damages or for any other expenses incurred by reason of use or sale of this product. This warranty is in lieu of any other warranties expressed or implied warranty of merchantability or fitness for a particular use or otherwise.
This warranty gives the consumer specific legal rights and they may also have other rights which vary from State to State. Some states do not follow the exclusion or limitation of incidental or consequential damages. hence the above exclusion and limitations may not apply.
Refurbished Product Service Center
13225 Marquardt Avenue Santa Fe Springs, CA 90670.
WARRANTY REPAIR INFORMATION
If you need service on your unit and this product requires repair during the 90 days warranty period; please go to www.ConsumerServiceRefurbish.com or call the Refurbished Product Service Center at 562-946-3531 to obtain the required return authorization (RA) number. Pack the unit properly (the original carton is ideal for this purpose) along with a copy of your purchase receipt and a letter describing the problem. Send the unit freight prepaid and insured to:
Refurbished Product Service Center,
Att: Customer Service Department 13225 Marquardt Avenue Santa Fe Springs.
CA 90670
Your unit will be promptly repaired and returned to you. We will refuse to accept delivery of the returned unit unless the assigned RA number appears on the outside of the shipping carton.
Owner’s Information
(Keep for your permanent records)
NAME.|
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ADDRESS’|
CITY:| STATE:| | ZIP CODE.
PHONE:| E-MAIL:|
MODEL:| SERIAL NO|