Drinkwell D2-CA-17 Platinum Pet Fountain – 5 Litres Owner’s Manual

D2-CA-17 Platinum Pet Fountain – 5 Litres
Owner’s Manual
D2-CA-17, D2-AU-17
D2-UK-17, D2-EU-45
Platinum Pet Fountain – 5 Liters
Please read this entire guide before beginning

IMPORTANT SAFETY INFORMATION

Explanation of Attention Words and Symbols used in this guide This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.

WARNING When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire, electric shock and/or injury to persons,
including the following:

• To reduce the risk of injury, close supervision is necessary when an appliance is used by or near children.
• To protect against electric shock, do not place electrical Power Cord or plug in water or other liquids.
• Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
• Do not pull on the electrical Power Cord to remove the plug from the electrical outlet. To unplug, grasp the plug, not the electrical Power Cord.
• Do not operate any appliance if it has a damaged electrical Power Cord or plug, or if it is malfunctioning or has been damaged. Call Customer Care Centre immediately for further instructions.
• For a portable appliance – To reduce the risk of electric shock, do not place or store an appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is water on the electrical Power Cord or plug.

CAUTION

• Do not allow pets to chew on or swallow any parts. If you are concerned about the electrical Power Cord, purchase a cord conduit (a hard plastic protector) at any hardware store.
• The plastic Pet Fountain parts are BPA-FREE. However, some animals have been known to be sensitive to plastic food and water containers. If your animal shows signs of an allergic reaction to the plastic, please discontinue use until you have consulted with your veterinarian.

NOTICE

• The Pet Fountain is intended to run continuously (always plugged into an electrical outlet), as long as the water level is maintained and the Pet Fountain is cleaned regularly. Be sure to check the Pet Fountain regularly to help prevent damage to the Pump, as the water may get consumed or evaporate causing the Pump to run dry.
• Do not attempt repairs on the Pump.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet should always be above the level of the Pet Fountain.
• If an extension cord is necessary, an extension cord with a proper rating should be used.
• The electrical use of this appliance is 2 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures below 4.5° C.
• Read and observe all important notices listed on the appliance and in the packaging.

SAVE THESE INSTRUCTIONS

Thank you for choosing the PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products promote a lifestyle of protection, teaching, and love; essentials that influence memories for a lifetime. If you have any questions about our products, please visit our website at www.petsafe.net or contact our Customer Care Centre.
To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product’s full warranty and should you ever need to call the Customer Care Centre, we will be able to help you faster. Most importantly, your valuable information will never be given or sold to anyone. Complete warranty information is available online at www.petsafe.net.

Components

Features

Key Definitions

Housing: Water is pumped up through the Housing to cycle through the Charcoal Filter and out the spout to create a waterfall into the Bowl.
Housing Lid: The Housing Lid snaps in place over the Housing, keeping pets out of the Charcoal Filter.
Charcoal Filter: The 3-layer Charcoal Filter is made with granulated carbon derived from coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water passes through and helps keep the water tasting fresh and more appealing to pets.
Pre-Filter: The small intake grate that catches large particles such as hair, debris and kibble before they reach the Charcoal Filter. The Pre-Filter can be removed by pulling up
on the lip at the top. To replace, slide back into place over the Flow Control Knob and push down until it clamps around the knob.
Bowl: The Bowl is the foundation of the Pet Fountain. It features two handles on either side of the Pet Fountain as well as a “cord channel” to hide the electrical Power Cord
from view.
Flow Control Knob: The black knob attaches to the Faceplate and adjusts the rate of water flow. The Pre-Filter will snap around the neck of the Flow Control Knob which will lock it into place.
Pump: The small submersible aquarium Pump can be dismantled for cleaning. THE PUMP IS NOT DISHWASHER SAFE! Remove Pump from Pet Fountain before cleaning (see “Pump Maintenance” section for detailed instructions). The Pump also features a removable In-Line Plug for easy attachment and removal.
Reservoir: The extra capacity Reservoir holds over 1.89 litres of water. The Reservoir Cap helps to minimize spills when refilling the Reservoir.

Operating Instructions

Important: DO NOT RUN DRY – FOR INDOOR USE ONLY. Pet Fountain will come fully assembled and ready for use.

1. As with any electrical device, check the electrical Power Cord for any tears or damage before use.

2. Make sure the In-line Plug is connected. When connected properly the silver tip is not showing.

3. Remove the Housing Lid by placing your index fingers into the inset groves on either side of the Housing Lid. Lift up. Set the Housing Lid aside.

4. Remove the Reservoir from the Pet Fountain and check to make sure the Intake Tube is properly inserted  into the Pump (Fig. 1 & 2).
   

5. Insert the Charcoal Filter into the Housing. The Charcoal Filter will fit into the two triangular slots in the centre of the Housing. The Charcoal Filter fits narrow side down and the black side faces the front of the Pet Fountain. The Charcoal Filter will slide easily into place (Fig. 3).
   Important: Rinse the Charcoal Filter thoroughly under cool water before placing into the Housing. This will remove any loose charcoal dust, which is harmless. A small amount of charcoal dust may be released for the life of the Charcoal Filter. This is normal and not harmful to your pet.

6. Fill the Pet Fountain with water. This includes the Bowl and the Housing. This will prime the Pump.

7. Replace the Housing Lid and snap it into place.

8. To fill the Reservoir, turn the Reservoir upside down and remove the Reservoir Cap. Fill the Reservoir with water and replace the Reservoir Cap. Holding the Reservoir upside down and backwards to the Pet Fountain (Fig. 4), quickly turn the Reservoir right side up and slide into place (Fig. 5). The water level will equalize to approximately 1.27 cm below the rim of the Bowl.
   

9. Place Pet Fountain in desired location. Do not pick up a full Pet Fountain by the Housing. Only use the handles located on the bottom of the Bowl on either side of the
   Pet Fountain. Important: To protect your floor always use a protective mat such as a towel or water-resistant placemat. This will help protect your floor from splashing or
   spills caused by your pet.

10. Before you plug in the Pet Fountain, make sure the electrical Power Cord, the plug and your hands are dry. Plug the Pet Fountain into a standard electrical wall outlet.

11. Set your desired flow rate with the Flow Control Knob, which is located to the right of the receiving ramp. When the Flow Control Knob is in the 10 o’clock position, flow is at its lowest. When the Flow Control Knob is in the 2 o’clock position, flow is at its highest (Fig. 6).

12. Add water as needed to the Bowl and Reservoir. Do not let the water level fall lower than the Flow Control Knob or you may risk Pump failure. Replacement Pumps are sold separately by contacting the Customer Care Centre. Visit www.petsafe.net for a telephone listing of the Customer Care Centre near you.

Pet Fountain Disassembly & Cleaning

Important: Pet Fountain must be cleaned to continue working normally.
Charcoal Filter: The Charcoal Filter should be changed every two to four weeks.

1. Replace Charcoal Filter more frequently when using the Pet Fountain for multiple pets or pets that produce a lot of saliva.
2. The Charcoal Filter is an added feature of the Pet Fountain. The use of a filter is not required for normal operation, but using a filter will keep the Pet Fountain water cleaner.
3. The Charcoal Filter may be rinsed out when the Pet Fountain is cleaned. Do not wash with soapy water, as you will not be able to remove the soap residue.

Pet Fountain: Clean the Pet Fountain once a week.

1. Unplug the Pet Fountain and disconnect the In-Line Plug.

2. Remove Housing Lid and the Charcoal Filter.

3. Remove the Reservoir.

4. Empty the water out of the Pet Fountain.

5. Remove the Pre-Filter by gently pulling up on the top lip (Fig. 7).

6. Remove the Housing by gently pushing in on either side of the Pet Fountain where the curve meets the seam. Gently lift up (Fig. 8-10). You will notice the right side of the Housing will offer some resistance as the water Intake Tube pulls away from the Pump.
   

7. Remove the Pump from its cavity by placing your index finger behind Pump and gripping the bottom of the Pump with your thumb.

8. Lift the Pump straight up – this may require slight force until the suction cups release.

9. Pull the In-Line Plug up through the hole located next to the Pump (Fig. 11 & 12).

10. Clean away any hair, debris or kibble that may have accumulated around the Flow Control Knob and the Faceplate of the Pump.
    

11. Once the Pet Fountain is completely disassembled you will have 6 plastic parts.

12. Clean the Pet Fountain plastic parts with warm water and soap. You can also put the Pet Fountain in the top rack of the dishwasher. Remove the Pump before placing
    in the dishwasher. NEVER PLACE PUMP IN THE DISHWASHER! If possible, it is recommended that you turn down the heat of the water inside the dishwasher. The Pet Fountain may also be cleaned with a diluted vinegar solution (20% white vinegar and 80% water). Be sure to rinse thoroughly with fresh water.

13.  If you have trouble reaching certain spots or hard-to-reach corners, try using a cotton swab or purchase the Drink ell® Cleaning Kit, a 3-piece Brush Kit. To purchase a
    Cleaning Kit, visit our website at www.petsafe.net to locate a retailer near you or to find a listing of Customer Care Centre telephone numbers for your area.

Pump Maintenance

Important: Cleaning the Pump is essential to the longevity of the Pet Fountain, as well as the cleanliness of the water. Clean the Pump every two weeks. Warranty may be
voided if the Pump’s motor is not cleaned regularly. 

1. Remove the Pre-Filter and Housing from the Bowl.

2. Remove the Pump from the Pet Fountain as explained in the “Pet Fountain Disassembly and Cleaning” section.

3. Once the Pump is out of the Pet Fountain, with your thumb and forefinger, gently squeeze on either side of the Faceplate, and pull it off. It may be necessary to insert a
   fingernail into the seam of the Faceplate to pry it off (Fig. 13 & 14).
   

4. Next, remove the Intake Plate by placing your fingernail underneath the small lip located on the narrow side of the teardrop-shaped Intake Plate Pull-Tab and pull it out (Fig. 15 & 16).
   

5. Once the Intake Plate is removed, remove the Impeller (white, 3-bladed propeller) which is held in place magnetically. To remove the Impeller, use a fingernail to get underneath a blade and lift out of Pump (Fig. 17).
   

6. Once the Pump is disassembled you can clean the parts with warm water and soap. Use a cotton swab or the “motor” brush from the Drinkwell ® Cleaning Kit to get into the Pump’s motor cavity and remove any build-up (Fig. 18). For added disinfecting and hard water removal, clean the Pump’s motor with a diluted vinegar solution (20%white vinegar and 80% water). Be sure to rinse thoroughly with fresh water.

7. Once the parts are clean, reassemble the Pump for use.
   a) Replace the Impeller.
   b) Replace the Intake Plate.
   c) Replace the Faceplate with the Flow Control Knob.

Pet Fountain Reassembly

1. Replace the Pump into its location in between the three posts on the right side of the Pet Fountain. Gently push down to engage the suction cups (Fig. 19 & 20).
   

2. Thread the In-Line Plug of the electrical Power Cord through the hole located next to the Pump. To insure the Pet Fountain Bowl is stable, run the electrical Power Cord
   along the “cord channels” and through the notch in the base of the Pet Fountain (Fig. 21 & 22).
   

3. To attach the Housing align the Housing over the Pump and then the Bowl. Line up the Intake Tube to fit directly into the Pump. Gently push down on the Housing, locking it into place (Fig. 23 & 24).

4. Replace the Pre-Filter over the Flow Control Knob by sliding the narrow end in first. The lip on the top of the Pre-Filter should be facing the front of the Pet Fountain. Push down on the Pre-Filter to snap it into place (Fig. 25).
   

5. Replace the Charcoal Filter with the black side facing the front of the Pet Fountain towards the spout.

6. Fill the Bowl and Housing with water and replace the Housing Lid.

7. Fill the Reservoir with water and replace in the Pet Fountain.

8. Before you plug in the Pet Fountain, make sure the electrical Power Cord, the plug and your hands are dry. Plug the Pet Fountain into a standard electrical wall outlet.

9. Set the desired water flow rate with the Flow Control Knob, which is located to the right of the receiving ramp. When the Flow Control Knob is in the 10 o’clock position, flow is at its lowest. When the Flow Control Knob is in the 2 o’clock position, flow is at its highest.

The Pet Fountain and Your Environment
If you live in a humid environment and have problems with mold or algae, soak all Pet Fountain parts in a diluted vinegar solution (20% white vinegar and 80% water) for 10
minutes after regular cleaning. Also, pour the diluted vinegar solution into the Pump’s motor cavity.
If you have hard water, small white mineral deposits may form on or inside the Pump. This can eventually prevent the Impeller from turning properly. To avoid replacement or damage to the Pump, please take the following precautions:

• Clean the Pump more frequently.
• Clean the Pump with a diluted vinegar solution weekly.
• Use bottled water instead of tap water.

General Tips

• When being introduced to the Pet Fountain, your pet may be cautious of this new and unusual object. After beginning operation of your Pet Fountain, simply allow your pet to adjust at his or her own pace. Some pets may take several days or longer to begin use, while others will start right away.

• Your pet may prefer that the Pet Fountain be placed away from their normal feeding area. Try placing it in another location, such as a different area of the kitchen or in a
  bathroom or utility room.

• Add ice cubes to the Bowl for refreshing, ice-cold running water!

Warranty

Two Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be found at www.petsafe.net and/ or are available by contacting your local Customer Care Centre.

• Radio Systems Pet-Safe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
• Radio Systems Corporation, 10427 Pet-Safe Way, Knoxville, TN 37932 USA Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows:

Two Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of two (2) years from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labor and parts for the first two years of ownership; after the first two years, a service or upgrade charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the
Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).

Compliance

**** This equipment complies with the EMC and Low Voltage Directives. Unauthorized changes or modifications to the Product that are not approved by Radio Systems Corporation may violate EU regulations, could void the user’s authority to operate the equipment, and will void the warranty. The Declaration of Conformity can be found at:
http://www.petsafe.net/customercare/eu_docs.php.

Important Recycling Advice

Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. If you no longer require this equipment, do not place it in the normal municipal waste system. Please return it to where it was purchased in order that it can be placed in our recycling system. If this is not possible, please contact the Customer Care Centre for further information.

Pet-Safe® products are designed to enhance the relationship between you and your pet. To learn more about our extensive product range which includes Containment Systems, Training Systems, Bark Control, Pet Doors, Health & Wellness, Waste Management, and Play & Challenge products, please visit www.petsafe.net.

Radio Systems Corporation
10427 Pet-Safe Way
Knoxville, TN 37932
(865) 777-5404
Radio Systems Pet-Safe Europe Ltd.
2nd Floor, Elgee Building, Market Square,
Dundalk, Co. Louth, Ireland
+353 (0) 42 942 1811
www.petsafe.net
400-1746-19
©2013 Radio Systems Corporation

References

• PetSafe® | Dog Fences | Feeders | Collars | Cat Litter Boxes
• PetSafe® | Dog Fences | Feeders | Collars | Cat Litter Boxes
• Declarations of Conformity - PetSafe® UK

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