FISHER PAYKEL WL1068P CleanSmart Clothes Washer Installation Guide

WL1068P CleanSmart Clothes Washer

CLEANSMARTTM CLOTHES WASHER
WL1068P model
INSTALLATION GUIDE/USER GUIDE NZ AU

CONTENTS

Safety and warnings

4

Installation instructions

6

Before your first wash

12

Safety features

13

Control panel

14

Wash cycles

17

The CleanSmartTM wash

19

Wash preparation

20

Getting started quickly

23

Wash options

25

Customising a wash cycle

29

Changing pre-set options

31

Caring for your washer

37

Before you call for service

40

Fault codes

42

Troubleshooting

43

Manufacturer’s warranty

48

Customer care

50

Registration To register your product visit our website: fisherpaykel.com/register
3

SAFETY AND WARNINGS
! WARNING!
Electrical Shock Hazard Failure to follow this advice may result in electrical shock or death.
· If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet box), ensure that it is positioned so that it does not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
When using your clothes washer, follow basic precautions, including the following:
General z This product has been designed for personal, family or household use. This product is
not designed for any commercial use. Any commercial use will terminate this products manufacturer’s warranty. z A damaged power cord must be replaced by a Fisher & Paykel trained and supported service technician or similarly qualified person in order to avoid a hazard. Do not use the appliance until it has been repaired to avoid a risk of electric shock. z Do not operate this machine if it has been damaged during transport. Contact your Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician. z This clothes washer is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they are supervised or given instructions on how to use the washer by someone responsible for their safety. z Keep children away from the washer while it is in operation. z Supervise children to ensure they do not play with the washer or climb inside the drum. z The washer should only be used for washing and rinsing of textiles where this is indicated on the care label. z Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapours that could ignite or explode. z Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapours that could ignite or explode. z The lid will be locked for some parts of the wash cycle for safety reasons. It is possible to open the lid during the cycle under certain conditions. Never force the lid open. z Do not touch or operate the machine with wet hands or with bare-feet. z Ensure the installation provides accessibility to the plug or incorporate a switch in the fixed wiring in accordance with the wiring rules to allow disconnection of the appliance from the supply after installation. z Read and follow the detergent manufacturers’ instructions carefully. Instructions on how to use the detergent will be clearly indicated on the pack. Remember to store your detergents out of the reach of children.
4

SAFETY AND WARNINGS

MODEL CODE

MAX CAPACITY* (KG)

WL1068P

10

*Capacity refers to the maximum dry weight of items the washer can wash at any one time.

z Do not overload your washing machine beyond its rated capacity. z Do not wash an electric blanket in your washer unless the care label specifically states
it is safe to do so. z Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing. z The only user-removable parts of the washer are the inlet hose(s) and the dispenser
funnels (tops). No other parts are designed to be removed by anyone other than a Fisher & Paykel trained and supported service technician.
Installation z For guidance on how to install your product, please refer to installation instructions
contained in this document.
Water supply requirements: z Inlet water static pressure: Max. 1MPa (145psi), Min. 34kPa (5psi) z Inlet water flow rate at tap: Min. 8 litres/min z A pressure-reducing valve must be installed if pressure is higher than 1MPa. z For optimum wash performance check the supply pressure is within the
recommended range. z New hose sets provided with the washer should be used to connect the washer to the
water mains. Old hose sets should not be re-used. z We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do so
may result in a flood and damage to property. z The hot water temperature should not exceed 65°C and the cold water temperature
not exceed 35°C. Temperatures above these may cause the machine to fault or cause damage to the machine. z Install the machine on a solid and level floor surface ensuring it has at least 20 mm clearance on each side. The washer must not be installed on any textured floor coverings (eg carpet, rugs).
Disposal z When disposing of the washer, it is recommended that the lid is removed to
avoid children getting trapped inside, and that the electrical cable is cut off close to the washer.

5

INSTALLATION INSTRUCTIONS
Accessories Check if you received the following accessories with your Fisher & Paykel washer. You will find them inside the drum or attached to the packaging. z 2 x inlet hose(s) z 1 x drain hose guide Unpacking To ensure the best performance from your new washer please follow the instructions below.
Removing the packaging 1 Remove the outer packaging. 2 Tilt the machine backwards and walk it off the base
packer one foot at a time (ensure the lid is still taped down). 3 Remove the base packer from under the machine by pulling it out the front. 4 Remove the tape, lift the lid and remove the bowl packer from the bowl. 5 Remove the hoses and accessories. 6 Keep the base packer and bowl packer in case they are required for future transit. Ensure that the base packer has been removed before operating your machine.
6

INSTALLATION INSTRUCTIONS
Product dimensions

h

I

Ae

A B

C

D

F

g

FRONT VIEW

PROFILE VIEW

PRODUCT DIMENSIONS A Overall height of product (to highest point on console) B Overall height of product lid open C Overall width of product D Overall depth of product E Height of product to top of lid closed* (measured at
front of product) Standpipe or spigot height MINIMUM CLEARANCES F Minimum cavity width G Minimum depth clearance (incl. inlet hoses and drain hose) H Minimum clearance to wall or adjacent product# I Minimum clearance at the rear of the product

MM 1060­1090 1440­1470
685 700 950-980
850­1200 MM 725 750 20 50

*The exact height of your washer is dependent on how far the feet are extended from the base of the washer. #Applies either side.
7

INSTALLATION INSTRUCTIONS
Levelling instructions It is IMPORTANT to level the washer to ensure good spin performance. A level is provided with your washer. The washer is level when the bubble sits in the centre, within the two lines. Your washer is equipped with self-locking feet at the front to ensure they do not move once you have levelled your washer. Move the washer using the top corners, do not push the centre front of the washer. After levelling, the corners of the washer should be clear of the floor and the washer must not rock in any direction.

Level the washer side to side:

1

Close the lid and place the level at the centre back of the lid (near the control panel). Pull

the machine out and adjust the rear feet until

the machine is level side to side.

Level

Level the washer front to back:

z Open the lid and place the level on the left

side, in line with the centre of the bowl.

2

z Adjust the front left foot (wind down).

z Repeat the above steps for the right

foot. There should be equal weight on

both front feet.

Level

Re-check the washer is level:

z Place the level at the centre front of the

topdeck (forward of the lid lock slot)

3

z Ensure washer does not rock

in any direction.

z If washer is not level repeat the above steps

If moving or transporting your washer in the future, ensure you tape the lid down.

8

INSTALLATION INSTRUCTIONS
Water supply Inlet hoses Failure to adhere to the following instructions may result in a flood and damage to property:

Straight Elbow (tap) end (machine) end
Inlet hose ends

1 Connect the straight ends of the inlet hoses to the taps (there are washers fitted in both ends). Connect the red connector hose to Hot, and the white connector hose to Cold.
2 Connect the elbow ends of the inlet hoses to the corresponding washer inlet valves. Inlet valves are marked on the back of the washer. Ensure the Hot valve is connected to the hot tap and the Cold valve is connected to the cold tap.
H = Hot C = Cold

Only use the new hose set provided with your washer.

Water supply requirements:
z If you have an uncontrolled water heating source (eg a wet back or solar heating system) you should fit a tempering valve. This will ensure the hot water temperature remains within safe limits. Contact your registered plumber to select and install the tempering valve.
z Your cold water should not exceed 35°C and your hot water should not exceed 65°C. Temperatures above these may cause the machine to fault or cause damage to the machine.
z Inlet water static pressure: Max. 1MPa (145psi) Min. 34KPa (5psi). z Inlet water flow rate at tap: Min. 8 litres/min.
This clothes washer should be plumbed into both a hot and cold water supply otherwise some cycles may not function correctly. Your washer does not have an internal heater to heat water.

9

INSTALLATION INSTRUCTIONS

Draining

Placing the drain hose in a standpipe or tub:

Pull hose through guide
Flex hose guide apart

Standpipe 850­1200 mm

1 Carefully pull the drain hose out from the

back of the washer by pulling the exposed

(20 mm)

part of the hose downward and outward.

maximum 2 To guide the drain hose over the tub or

standpipe the hose guide MUST be fitted to

the drain hose.

3 Place the drain hose in the tub or standpipe.

Do not fit the hose to a drain spigot. Drainage

must not be airtight in order to prevent

siphoning.

Fitting the drain hose guide

To prevent siphoning the drain hose should not extend more than 20 mm from the end of the guide. The height of the standpipe or tub should be between 850­1200 mm. The drain hose can be trimmed to length.

z Regularly check that your standpipe or tub is free from lint or other obstructions, which may affect how your washer works or may cause flooding.
z In multi-storey apartments or any upper floor, the washer should be installed on a floor equipped with a drain.
z Draining must comply with local by-laws. z We recommend replacing the inlet hoses every 5 years. Hoses should be checked from
time to time and replaced if any wear, cuts, bulges, kinks or leaks are found.

Electrical connection
z This appliance must be supplied with a 220­240 V, 50 Hz, sinusoidal, 10 A electrical supply.

SPARE PARTS* Hose inlet long (2m) Hose inlet large bore Drain hose extension (not suitable for attaching to a spigot)

PART NO. 422680P 426123P 425627P

*Available from your Fisher & Paykel dealer or a Fisher & Paykel trained and supported service technician.

10

INSTALLATION INSTRUCTIONS
Completing the installation z Turn on the water and check all hose connections for leaks. Ensure there are no kinks in
the hoses. Check the hose connections for leaks again after 24 hours. z Uncoil power cord, remove and discard the plastic pin cover, and plug into wall socket. z Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
Installation test cycle Your washer must be correctly installed before use. Check the installation and operation of the washer using the following procedure:

1

Touch to activate your washer.

2

Touch both and OPTIONS for 3 seconds.

3

Touch to start the installation test cycle. The display will show .

The washer will beep to signal the end of the installation test cycle. Any faults will be displayed on the screen, refer to `Fault Codes’.

If there are any problems, you must address these before proceeding with normal use. The washer will automatically turn off at the end of the cycle if there are no problems.
If you need further assistance, please contact a Fisher & Paykel trained and supported service technician or our Customer Care Centre.

11

BEFORE YOUR FIRST WASH

Check you have done everything you need to before you start your first wash:

Has the basepacker been removed? Is the drain hose threaded through the hose guide U bend’ (with no more than 20 mm extended) and hooked into your standpipe or tub, or attached to a spigot? Is the hot hose connected to the hot valve markedH’? Is the cold hose connected to the cold valve marked `C’? Have the taps been turned on? Is the washer correctly levelled, feet are extended and cabinet corners are clear of
the floor?
Has the power cord been connected to an appropriate power supply and the power
turned on?
Have you performed the installation test cycle (see previous page)?

CleanSmartTM capacity
CleanSmartTM offers a very generous 10 kg capacity. The list below outlines what is included in a 10 kg wash load (in accordance with AS/NZS 2040.1:2005).

WASH LOAD – 10 KG Sheets (double) Bath towels Tablecloths Shirts T-Shirts Pillowcases Shorts Washcloths Handkerchiefs

QUANTITY 4 8 3 4 6 6 6 4 2

The above load composition is indicative only. We recommend for everyday use that you separate out your sheets and towels and wash them separately on the SHEETS and TOWELS cycle.

12

SAFETY FEATURES
Lid lock The lid of your CleanSmartTM washer is locked for some parts of the wash cycle, ensuring safety for you and your family while it is operating. The LID LOCKED light (above the button) will illuminate when the lid lock is activated, letting you know if you can open the lid or not.
To unlock the lid at any time during the cycle touch .
If the lid is left open, your CleanSmartTM washer will be unable to lock the lid, and the cycle will be halted. The washer will beep to alert you and display a warning message on the screen. If this occurs, ensure that the lid is closed and touch .
Do not put anything down the lid lock slot in the top deck of your washer. Do not try to disable the lid lock.

Auto drain

z Unsupervised clothes washers filled with water can present a drowning hazard to small

children. In order to minimise any risk of this type of accident, your CleanSmartTM has

been pre-programmed to know when this potential hazard is created and drains the

wash water to a safe level.

z If you pause your CleanSmartTM at any time during the wash cycle when there is water

in the bowl, the machine will activate the AUTO DRAIN function after 3 minutes. This will

drain the water in the wash bowl to an acceptable level, minimising any potential hazard.

z A warning message

will be displayed on the digital display while AUTO DRAIN is in

operation. The cycle can be restarted at anytime by touching .

13

CONTROL PANEL
!1

12

3

4 5 6 7 8 9 !0

!2

1 POWER 2 Keylock
3 Wash Cycles 4 Digital display
screen
5 High Efficiency 6 Wash Temp 7 Soil Level 8 Spin Speed 9 Options !0 Wash Boost !1 Lid Lock
!2 START/PAUSE

Press to turn the washer ON/OFF.
Touch for two seconds to disable all buttons on the display panel, except POWER button. This prevents accidental button presses.
Turn the dial to select the desired cycle for your load.
Shows the following: z `Time to go’ ­ the remaining time in the cycle that is
currently running. z Delayed start time of wash cycle. z Notifications if an error is detected or a warning is necessary.
Touch to turn High Efficiency On or Off.
Touch to increase or decrease water temperature.
Touch to select the level of soil in your load
Touch to increase or decrease washer spin speed.
Touch to select Softner, Eco Rinse and Soak.
Touch to select Stain Treatment or Dual Wash.
Illuminates to indicate the lid of the washer is locked. To open the washer pause the cycle.
Touch to start or pause the selected wash cycle.

14

CONTROL PANEL
Time to go Your CleanSmartTM washer displays approximately how many minutes the cycle has remaining, so that you can tell at a glance when your washing will be finished. Once you have selected your wash cycle and options, the time the cycle will take to complete will be displayed. Please be aware that a number of factors influence the overall cycle time, eg the water flow rate and load size and cycle selection, therefore times will vary.
Keylock Keylock can be used to lock the buttons on your CleanSmartTM when not in use. This will avoid accidental button pushes.
To turn Keylock ON or OFF:

1

Touch for 2 seconds.

When activated, the light above the button

is illuminated.

If Keylock is ON:
1

To turn your washer on, touch for 2 seconds. This will activate the control panel. KEYLOCK will remain on but let you select your wash cycle options and start the cycle.

2

To pause your washer at any time during the cycle, touch for 2 seconds, or touch

twice in quick succession.

15

CONTROL PANEL

To stop your washer or power off at any

3

time, touch for 2 seconds or touch the

button twice in quick succession.

16

WASH CYCLES
Wash cycle guide Your washer has a number of wash cycles to suit your laundering needs. Selecting the most appropriate cycle for each particular wash load will help ensure you get the best wash result.

CYCLE

EFFICIENCY DESIGNED FOR

Regular** HE On HE Off

Heavy

HE On HE Off

Handwash HE On HE Off

Sheets

HE On HE Off

Easy Iron HE On

Normally soiled everyday cotton loads eg t-shirts, shorts, shirts.
Everyday loads where extra water is an advantage eg linty, sandy or dye run is possible
Heavily soiled durable garments eg tea towels, rugby shorts.
Heavily soiled durable garments when you want to use more water.
For delicate, lightly soiled clothes.
Washing delicates in more water. Also recommended for machine and hand washable woollen items.
Not available.
Sheets, tablecloths, duvet/doona covers.
Not available.

HE Off

Minimising creasing in your load.

Bulky

HE On HE Off

Not available. Bulky items.

Allergy Quick

HE On HE Off HE On HE Off

Asthma sufferers and people with skin sensitivities.
Situations when a little more water is required.
Lightly soiled garments in a faster time.
Not available.

AGITATE TIME* (min) 11­16 11­16
13­18 13­18
6 6
n/a 15 n/a 11­16 n/a 8 mins +30 min soak 11­16 11­16 9­13 n/a

WASH TEMP Warm/ Cold Warm/ Cold Warm Warm
Warm/ Cold
Warm/ Cold
Warm
Warm/ Cold
Warm
Hot Hot Warm/ Cold

RINSE SEQUENCE Spray/HE
Deep Spray/ Deep
Spray/HE Deep Spray/ Deep
Spray/HE Deep Spray/ Deep
Spray/ Deep
Spray/ Deep
2 Deep
Spray/2 HE Deep Spray/ 2 Deep Spray/HE
Deep

SPIN SPEED (RPM)
Fast (1100) Fast (1100)
Fast (1100) Fast (1100)
Slow (330) Slow (330)
Fast (1100) Fast (1100) Slow (330)
Slow (330)
Fast (1100) Fast (1100) Fast (1100)

17

WASH CYCLES

CYCLE Bowl Clean
Towels
Rinse

EFFICIENCY n/a n/a
HE On HE Off
HE On HE Off

DESIGNED FOR
For maintaining the cleanliness of your washer.
Washing lightly soiled towels and when you want to save water. Everyday washing of towels, new towels that may release dye during the wash, and after a day at the beach. Water efficient Rinse and Spin only. Selecting Rinse and Spin only, using more water in the rinse for those situations that require it.

AGITATE TIME* (min) n/a
Periodic agitation during a 2hr soak
11­16
11­16
None
None

WASH TEMP
Hot
Warm/ Cold
Warm/ Cold
None None

RINSE SEQUENCE

SPIN SPEED (RPM)

Spray/ Deep

Medium (670)

Spray/HE Deep

Fast (1100)

Spray/ Deep

Fast (1100)

Spray/HE Deep
Spray/ Deep

Fast (1100)
Fast (1100)

Spin

n/a

n/a

Selecting a Spin only. This cycle also allows you to customise the spin speed to suit your needs.

None

None

None

Fast (1100)

*Refers to the agitation time in the wash’ part of the cycle, not the total time taken to complete a cycle. In addition, the actual wash time depends largely on the size of your wash load, therefore can vary by a number of minutes. **TheRegular’ cycle, with High Efficiency ON and `Eco’ option selected, is the recommended water and energy saving cycle for normally soiled, everyday washing.

If you wish to change any of the wash options while your CleanSmartTM washer is running, touch then select the required option.

18

THE CLEANSMARTTM WASH
The CleanSmartTM washer has two modes of washing, HE ON (HIGH EFFICIENCY) and HE OFF (CONVENTIONAL). Both modes start the same way, with a Detergent Activating wash.
Detergent Activating wash CleanSmartTM fills the bowl at the selected water temperature, with just enough water so the clothes are saturated. This small amount of sudsy water flows through the clothes, up a specially designed portal and back onto the clothes in a waterfall effect. This thoroughly dissolves and activates the detergent.
High Efficiency On (High Efficiency mode) In the High Efficiency mode the CleanSmartTM then fills with just enough cool water to lift the clothes off the low-profile agitator so that when it rotates, the clothes gently roll over each other. This wash gives you the benefit of water savings, using similar quantities of water to most front loaders.
High Efficiency Off (Conventional mode) The Conventional mode is the immersion wash all top-load washer users are familiar with. However, this mode still uses less water than that of other top loaders which utilise the immersion wash. After the Detergent Activating wash the CleanSmartTM fills with cold water until the clothes are submerged, and gently turns the clothes over. We recommend this mode when the dilution effect of water can solve or prevent common wash problems. For example, when dye or colour run can be a problem (ie new, dark-coloured garments), or when washing sandy towels.
Some cycles can be used in both modes, whilst others are available in only one.

CYCLE Regular Heavy Handwash Sheets Easy Iron Bulky Allergy Quick Towels

HE ON
­ ­ ­

HE OFF ­

These two wash modes mean that your CleanSmartTM washer gives you the best of both worlds, accommodating any laundry situation.
19

WASH PREPARATION
Sorting Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics separately from thick, heavy fabrics. Always separate coloured items from whites, especially when they are new. Colour run could be an issue if you wash items at higher temperatures. Some soils, like mud and blood are best washed in cold water. Oily soils (eg some foods and marks on shirt collars) are best washed in warm water. The care label will tell you about the fabric of the garment and how it should be washed.
Before you load z Check pockets for items that could damage your clothes or get caught in the washer. z Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers) and remove loose bra wires. All these can damage both your washer and your clothes. z Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer. z Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can cause damage to the plastic surfaces.
Selecting the right detergent z Your CleanSmartTM washer is a High Efficiency clothes washer and needs a low sudsing
detergent to prevent over-sudsing problems. This is the same type of detergent Front Loaders use and is labelled, “Low Suds”, “Front Loader”, “High Efficiency” or “HE”. z We recommend the use of liquid detergents in most washing situations to achieve the best results. This is particularly important when washing dark garments. z When washing woollens use a wool detergent but use it sparingly as these are usually very high foaming. z Do not use soap flakes or granulated soap powders.
How much detergent? Follow the instructions stated on the back of the detergent packet as a guide to the correct amount to use. The correct amount of detergent will vary depending on the amount of soil in your clothes and the size of your load. Jeans and work clothes may need more and towels less. z If you have over-foaming problems, reduce your dosage. z If your clothes are not clean enough, try using a bit more.
Where do I put my detergent? Place your detergent into the detergent dispenser, located on the left side of the washer. We recommend that you measure your detergent first. You will notice that most of the detergent placed in the dispenser will fall into the washer. It will remain in an area separated from your clothes until the washer begins to fill. As the washer fills, the dispenser will be flushed of any residue. The detergent is then mixed with water at the bottom of the washer, dissolving and activating it to ensure optimum wash performance.
20

WASH PREPARATION
Choosing the right cycle If you wish to use fabric softener you will need to select SOFTENER by touching the OPTIONS button which will give you a deep rinse. If the SOFTENER option is not selected, the fabric softener will not be dispensed correctly.
A small volume of water remaining in the dispenser at the end of the cycle is normal.
Adding the fabric softener Always follow the manufacturer’s recommendations on the fabric softener packaging for the correct dosage. Measure the softener out into the cap and pour into the fabric softener dispenser. The softener will remain in the dispenser until the deep rinse where water flushes it into the bowl.
If you fill beyond the Max’ mark, the fabric softener will dispense into the bowl prematurely and may stain clothes, and also contribute to scrud (described below). If you wish to use fabric softener we recommend: z Using it sparingly. Measure it carefully to ensure you do not fill above theMax’ level
of the dispenser. z Using a fabric softener that is of a thinner consistency. z Clean the dispenser as soon as the cycle has finished. z Clean your washer regularly using the BOWL CLEAN cycle, refer to Caring for your washer’. z Cold water washing increases the chance of this build-up occurring. We recommend a warm or hot wash at regular intervals, eg every 5th wash. Cleaning the dispensers The dispenser may need cleaning periodically, refer to Caring for your washer’ for advice about cleaning the dispenser.
Scrud Scrud is the name of the waxy build-up that can occur within any washer when fabric softener comes into contact with detergent. This build-up is not brought about by a fault in the washer. If scrud is allowed to build up in the washer it can result in stains on clothes and/or an unpleasant smell in your washer. Scrud can be kept under control by using the BOWL CLEAN cycle regularly, refer to `Caring for your washer’ section.
21

WASH PREPARATION
Wash Boost options Your CleanSmartTM washer has an extra dispenser located on the right hand side called the Wash Boost dispenser. You can use this dispenser to boost your wash performance in two ways:
Stain Treatment The STAIN TREATMENT option allows you to add a liquid in-wash fabric stain remover to help combat tough stains. The liquid treatment is released into your wash at just the right time to work on any stains present. Short soaks are included in the wash to effectively boost stain removal. For the stain remover to be dispensed correctly, ensure STAIN TREATMENT is selected before starting your wash.
Pre treatment products, such as concentrated spray-on fabric stain removers must NOT be used in the Wash Boost dispenser.
Dual Wash For extra dirty loads you can perform a DUAL WASH. Your CleanSmartTM washer will complete a double wash; the first is an initial wash to loosen soil and get the wash started using a cool water temperature to ensure any stains are not “set in”. Detergent for this part of the wash should be placed in the detergent dispenser. The second part is a complete wash to remove all traces of dirt. The liquid detergent for this part of the wash should be placed in the Wash Boost dispenser. When you feel your load requires extra washing, ensure DUAL WASH is selected from the WASH BOOST options.
Use the manufacturer’s recommended dose of detergent in each of the detergent and Wash Boost dispensers. However, reduce the amount if you have problems with over-sudsing.
The Wash Boost dispenser is NOT designed to dispense bleach into your wash. The bleach will not be dispensed correctly and may damage your clothing. Only liquid detergent or liquid in-wash fabric stain remover must be used (ie no powder).
Adding the liquid in-wash fabric stain remover or liquid detergent Liquid in- wash fabric stain remover, or liquid detergent only, must be used in the Wash Boost dispenser. Refer to the manufacturer’s instructions on the package for the correct dosage. Add the liquid in-wash fabric stain remover or liquid detergent to the dispenser before starting the wash cycle ensuring you do not exceed the `Max Level’ shown on the dispenser.
22

GETTING STARTED QUICKLY
The buttons require only a gentle touch to activate.

1

Touch to activate your

CleanSmartTM washer.

2

Select your desired wash cycle by turning the SmartTouchTM Control Dial.

High Efficiency This allows you to select either a high efficiency or conventional cycle.

3

High Efficiency, On To save water

High Efficiency, Off (Conventional Cycle) To use more water when needed, refer to `The CleanSmartTM wash’.

Choose your wash options, eg you may want

4

a WARM wash temperature and a SLOW spin,

refer to the `Wash options’ section.

23

GETTING STARTED QUICKLY
Constant interruptions to the cycle, such as touching will increase the time taken to complete the cycle and may result in poorer wash performance.
For best fabric and colour care, remove your clothes as soon as the cycle has finished.

Touch to start the cycle. The washer will

start to fill with water and will automatically

5

select the correct water level and wash action

for your load.

Use to lock the buttons on the control

6

panel, preventing them from being activated accidently, refer to ‘The CleanSmartTM wash’

section.

DELAY START allows you to delay the start of

7

your wash by 5 mins up to 18 hours, refer to

the `Wash options’ section.

24

WASH OPTIONS

Once you have selected your wash cycle you may wish to change the default wash options.

High Efficiency
This option lets you choose between a High Efficiency (ie High Efficiency On) and Conventional (ie High Efficiency Off) mode of washing. Some cycles can be used in either of the modes, or only one, depending on what is best for your clothes.

Wash Temp
Your CleanSmartTM washer offers 5 wash temperatures, and an additional setting, `Controlled Cold’.

COLD TAP
Incoming water from tap

CONTROLLED COLD

WARM/COLD

20°C

35°C

WARM 40°C

WARM/HOT 50°C

HOT 60°C

Simply touch the WASH TEMP button to increase or decrease the wash temperature.
z The temperature option selected determines the temperature of the detergent activating wash (with the exception of the ALLERGY cycle where both parts of the wash are hot).
z Some temperatures are not available on some cycles as a safeguard for your clothes (eg HOT and WARM/HOT on the HANDWASH cycle).

If a hot wash is required, where both phases of the wash system are hot, you must select the ALLERGY cycle, or the SHEETS cycle and HOT temperature.

Controlled Cold

The temperature of cold tap water varies widely, depending on your location and the

season. The lower the cold water temperature, the less effective the cold wash becomes. To

help with this issue we have developed CONTROLLED COLD which adds a small amount of

warm water, when necessary, to raise your cold water wash to approximately 20°C. This will

ensure that you receive a more effective wash in cold water. Cold Tap (

) is the default

COLD setting on your washer. If you wish to use the CONTROLLED COLD setting as the

default COLD setting, refer to `Changing pre-set options’ section to learn how to change the

default setting.

Soil Level
Your clothes and other washable items sometimes need more or less cleaning than others. The SOIL LEVEL option lets you adjust the wash to suit the amount of soil in your load. For example, for dirty clothes, select HEAVY and for items that are only lightly soiled, select LIGHT. This adjusts the wash time accordingly to give the load the right amount of agitation in order to remove the soil.

25

WASH OPTIONS

Spin Speed
Your CleanSmartTM washer offers three spin speeds: FAST (1100 rpm), MEDIUM (670 rpm) and SLOW (330 rpm), plus an additional NO SPIN option.

Increase or decrease your spin speed by

touching the SPIN SPEED button. NO SPIN

1

will pause the washer at the end of the rinse, allowing you to remove drip-dry items before

you proceed the washer to its final spin.

Touch to start the spin.

Wash Boost If you have stains in your wash load that you need to treat or wish to perform a double wash, select STAIN TREATMENT or DUAL WASH from the WASH BOOST options. Refer to the `Wash Boost options’ section for detailed information on these options.
Options Soak The SOAK option provides a two hour soak during the middle of the wash phase of the cycle. The washer will then complete the rest of the cycle. During SOAK, the washer will agitate for a few seconds every minute.

1

Select SOAK from the OPTIONS menu.

To exit SOAK early, touch and turn the dial

to select RINSE.

2

Change the SPIN SPEED if necessary (eg

select SLOW if washing handwash only,

delicate, or creasable items) and touch .

If the soak option is selected on a QUICK cycle, the soak time will only be one hour. Ensure items are colourfast before using soak. 26

WASH OPTIONS
DO NOT use your washer to soak items in bleach or sanitiser and if you’ve soaked items in a bucket, do not tip the contents of the bucket into your washer. The chemicals in these products are very corrosive to metal surfaces and can damage your washer. Rinse and wring items out thoroughly before placing them in your washer.
Eco Use the ECO option to save water. The ECO option uses a spray rinse which has been specially designed to use at least 25% less water than a traditional rinse. Use this option when you want to use less detergent and less water. However, if you have low water pressure or sensitive skin it is better to use a traditional rinse. ECO option is available on selected cycles only. If ECO is not available for a cycle, your washer will skip over it in the OPTIONS menu.
Softener If you wish to use fabric softener, ensure SOFTENER is selected. This will adjust the rinse part of the cycle so that softener is dispensed correctly, refer to `Wash preparation’.
Delay Start The DELAY START option can delay the start of the wash cycle between 5 minutes and 18 hours. This can be useful to time your washing to finish when you arrive home from work, or to start once you have finished in the shower.

Touch MORE to increase the delay time,

1

and LESS to decrease the time, or turn

DELAY START off.

Touch to confirm your selection and start

2

the countdown. The display screen will show

the time until the cycle is set to begin.

Avoid using DELAY START for damp, non-colourfast items as this may cause dye run to occur.
27

WASH OPTIONS
Clothes care safeguards To avoid accidentally damaging your clothes there are a few options that your washer will not allow. For example you cannot select a HOT wash on the HANDWASH or EASY IRON cycles. Washing bulky items The BULKY cycle takes special care of bulky items. Bulky garments and bedding wash most effectively when they can move freely. Ensure that there is sufficient room in the bowl for the load to move during the wash. When washing a single bulky item add a large beach towel to the wash, to ensure the load is balanced for an effective spin. Bowl Clean Cleaning the inside of your washer regularly is important. Your washer will remind you to complete a BOWL CLEAN cycle every 100 cycles (the BOWL CLEAN cycle icon will flash to alert you) or we recommend you complete this cycle 5­6 times a year, refer to the `Caring for your washer’ section.
28

CUSTOMISING A WASH CYCLE
To customise a cycle You can program your CleanSmartTM washer to remember the wash options you prefer for each wash cycle. For instance, you may want to set the TOWELS cycle to a WARM/HOT wash or set the HEAVY cycle to include a SOAK.

1

Touch to activate your

CleanSmartTM washer.

2

Turn the dial to select the wash cycle you wish to customise.

Touch the button of the option you want to

customise, eg WASH TEMP for 3 seconds. You

3

will hear 2 quick beeps and the wash cycle

icon will flash. The screen will display

.

29

CUSTOMISING A WASH CYCLE

Select your preferred setting for this option,

4

and any other options you wish to customise

for this cycle.

Touch to store your customised cycle. A

5

long beep will sound to confirm that your

changes have been saved.

To change your customised wash cycle simply repeat these steps.

30

CHANGING PRE-SET OPTIONS

ICON

DEFAULT

CUSTOMISED FUNCTION

Heavy

Wash Temp

Handwash

OOB Recovery

Sheets

EOC Beeps

Easy Iron Factory Reset

Option Adjustment mode
After using your washer a number of times you may want to fine tune some of the options to suit your wash needs.
There are a number of pre-set options, which can be changed: 1 The wash temperatures, including
changing the COLD wash temperature to CONTROLLED COLD. 2 The out of balance recovery routine. 3 The number of beeps at the end of the cycle. 4 Resetting to factory default settings.

To enter Option Adjustment mode:

Turn the washer on at the wall but do not touch .

1

Touch and together for 3 seconds. You will hear 3 quick beeps indicating you have entered Option Adjustment mode. The washer will show the default setting for the cold wash temperature.

2

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Use the dial and buttons on the control panel to make your changes to the pre- set options.

Touch to return to normal mode when

3

you have finished modifying your options. Your washer will automatically remember

your changes.

To change or reset any of the options, repeat the above steps. 31

CHANGING PRE-SET OPTIONS

Adjusting your options

1

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Enter the Option Adjustment mode, refer to the `Option Adjustment mode’ for instructions.
The diagram shows how the wash cycle icons relate to the pre-set options you can change. It also shows what will be displayed when you first enter Option Adjustment mode. Options you can change are accessible using the HEAVY, HANDWASH, SHEETS and EASY IRON cycles only.

Use the DELAY START, MORE button on the

panel to scroll through the available settings

2

of your selected option, eg to increase or decrease the temperature of your warm wash

temperature, or to change the number of

beeps at the end of the cycle.

Wash temperatures All wash temperatures can be individually adjusted if you think they are too hot or too cold. The hot temperature will be the same as the hot water supply temperature.
To modify the wash temperature:

1

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Enter the Option Adjustment mode, refer to the `Option Adjustment mode’ for instructions.
Select the HEAVY cycle.

32

CHANGING PRE-SET OPTIONS

Select the wash temperature you want to

2

adjust, eg WARM, by touching the WASH TEMP button. The digital display screen

shows the current setting.

Touch MORE or LESS to increase or

3

decrease to the desired temperature. Each

increment is equal to approximately 0.5°C.

Controlled Cold If your incoming cold water temperature is very low you will get a less effective wash. The CONTROLLED COLD option solves this problem by adding a small amount of hot water to raise the temperature of the wash to approximately 20°C.
To programme the Controlled Cold temperature option:

1

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Enter the Option Adjustment mode, refer to the `Option Adjustment mode’ for instructions.
Select the HEAVY cycle.

33

CHANGING PRE-SET OPTIONS

Select COLD wash temperature by touching

2

the WASH TEMP button (if not already

selected).

The digital display shows the temperature

3

adjustment possible. The default setting is , ie the temperature of the incoming

water from the cold water supply.

Touch the MORE button until is displayed.

Your washer will now control the cold

4

temperature to approximately 20°C. Note: Each of the remaining settings equals

an approximate 0.5°C temperature increase or

decrease from this point.

If you always use COLD or CONTROLLED COLD water, we recommend that a WARM or HOT wash be used regularly, eg every 5th wash should be at least a warm one to maintain the cleanliness of your washer.

Out of balance recovery routine
When your washer is spinning it can sense if the wash load is out of balance. If an out of balance load is detected, the washer will stop and re-try spinning one more time. If it still senses an unbalanced load there are two options the washer can take.

Automatic recovery OFF (default setting)

Your washer will stop, beep, and show

in three phases on the display

screen. You must redistribute the load more evenly yourself and touch to resume the

cycle. Use this option if you wish to conserve water.

34

CHANGING PRE-SET OPTIONS
Automatic recovery ON Your washer will try to automatically correct the out of balance load. It will fill with water and agitate to redistribute the load before trying to spin up again.
To change the out of balance (OOB) recovery routine:

1

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Enter Option Adjustment mode, refer to the `Option Adjustment mode’ for instructions.
Select the HANDWASH cycle.

2

Touch MORE to turn

AUTOMATIC RECOVERY

or

.

End of cycle beeps The beeps signalling the end of the cycle can be increased or decreased. The default setting is 5 beeps.
To modify the number of beeps sounding at the end of the cycle:

1

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Enter Option Adjustment mode, refer to the `Option Adjustment mode’ for instructions.
Select the SHEETS cycle.

35

CHANGING PRE-SET OPTIONS

Touch MORE or LESS to increase or

2

decrease the number of beeps, or for no

beeps to sound at the end of the cycle.

Factory reset You can reset your washer to the default settings it left the factory with following steps.
To reset your washer to its factory settings:

1

Wash Temp OOB Recovery EOC Beeps
Factory Reset

Enter Option Adjustment mode, refer to the `Option Adjustment mode’ for instructions
Select the EASY IRON cycle.

2
3
36

The display will show

. Touch for

3 seconds to reset your washer to its factory

settings.

This action will reset the washer to the default settings, exit Option Adjustment mode and restart the washer in normal operating mode.

Touch to exit if you do not wish to reset your washer. To save changes and exit from the Option Adjustment mode at any time (ie to return to normal operating mode), touch
.

CARING FOR YOUR WASHER
When you have finished using your washer z Turn off the taps to prevent the chance of flooding
should a hose burst. z Unplug the machine from the power socket. Cleaning your CleanSmartTM Before you start cleaning your CleanSmartTM washer, ensure that it is disconnected from the power (ie unplug the machine from the power socket). Cleaning the control panel, topdeck and lid Use a soft damp cloth to wipe all surfaces, and wipe dry. Avoid using chemical or scouring cleaners, as these will damage the paint and plastic surfaces of your washer. The SmartTouchTM Control Dial and soft close lid are not designed to be removable for cleaning. Do not attempt to remove the dial or lid. Cleaning the detergent, fabric softener and wash boost dispensers Wipe out the detergent dispenser with a damp cloth. The funnels (tops) of both the fabric softener and Wash Boost dispensers click off easily. Simply place a finger down the centre and lift. The fabric softener and Wash Boost dispenser compartments are not removable and need to be wiped clean periodically. If the siphon tube on either dispenser looks partially blocked use a cotton bud to clean.
37

CARING FOR YOUR WASHER
Cleaning the inside of your washer
It is important that you occasionally clean the inside of your washer. Your CleanSmartTM washer has a BOWL CLEAN cycle specifically for this purpose and will remind you every 100 cycles to run this cycle (the BOWL CLEAN cycle icon will flash to alert you), or we recommend completing this cycle 5­6 times a year. We recommend the use of commercial washing machine cleaners only. Ensure the cleaner used is compatible with your waste water system, i.e. safe for use if you have a septic tank. Follow the manufacturers instructions. We suggest that you do not have any items in the washer when you run this cycle.

Add the washing machine cleaner directly

1

into the detergent dispenser, follow the

manufacturers instructions.

2

Touch to turn your washer on and select the BOWL CLEAN cycle.

3

Touch to start the cycle, refer to the `Wash cycles’ for cycle details.

38

CARING FOR YOUR WASHER
Cleaning your low-profile agitator If your low-profile agitator becomes stained we recommend you use household bleach to clean it. Ensure you wear gloves. Tip a small amount of household bleach onto a soft cloth and apply to the stain. Be careful to avoid metal surfaces of your washer. Leave it to soak in for 10 minutes and repeat. Then put your CleanSmartTM washer through the BOWL CLEAN cycle to remove any residual bleach, refer to the `Wash cycles’ section for cycle details.
Automatic lint disposal system With CleanSmartTM there is no need to remove messy lint filters. Your CleanSmartTM washer has a self cleaning lint disposal system. It automatically separates the lint from the wash water as it washes. The lint becomes trapped between the inner and outer bowls and is flushed out at the end of the wash.
Products that might damage your washer z Concentrated bleaches, laundry pre- soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control panel, and components of your washer. z Be careful when washing garments stained with solvents as they are flammable. DO NOT put them in your dryer. z Use of dyes in your washer may cause staining of the plastic components. The dye will not damage the washer but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer.
Saving water, energy and the environment Water efficient washing machines will save you money, but it is also worth thinking about energy use, recycling water and the environment. z Turn the washer off at the wall when not in use. z Use Eco Rinse option (where available). z Follow instructions on the detergent packet ­ do not overdose. z Use concentrated detergent ­ it costs less per wash. z Consider re-using the washing machine’s grey water on the garden or for flushing your
toilet ­ more information can be found on government websites promoting energy and water saving.
39

BEFORE YOU CALL FOR SERVICE

User warnings
Please read the following pages before you call for service.
Your washer is capable of diagnosing its own problems. If your washer gives a musical series of beeps every 5 seconds it is telling you that it has a problem which you can solve using the checklist below.
Your machine sounds a musical series of beeps* every 5 seconds and displays a user warning on the screen:

PROBLEM The washer is not getting any hot water.
The washer is not getting any cold water.
The washer is not getting any water.

DISPLAYED AS WHAT TO DO
Hot water supply is not hot enough to maintain the wash temperature you have selected. Select a lower wash temperature.
Inlet hose filters may be blocked and should be cleaned or replaced.
There may be a kink in the hose. Undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.
Ensure hot tap has been turned on.
Check inlet hoses are connected to the correct taps.
Ensure cold tap has been turned on.
Inlet hose filters may be blocked and should be cleaned or replaced.
There may be a kink in the hose. Undo the hose to remove the kink, and reattach. Damaged hoses should be replaced.
Check inlet hoses are connected to the correct taps.
Cold water temperature exceeds recommended limits, refer to Installation instructions – Water supply’. The flow rate of the supply water is too slow. Refer to a registered plumber for advice. Ensure taps have been turned on. Inlet hose filters may be blocked and should be cleaned or replaced. There may be a kink in the hose. Undo the hose to remove the kink, and reattach. Damaged hoses should be replaced. The drain hose is too low or the drain hose is pushed into the standpipe too far and the water is siphoning out of the washer, refer toInstallation instructions – Draining’.
The flow rate of the supply water is too slow. Refer to a registered plumber for advice.

*The beeps are the same sound your washer makes when you turn it on at the wall.

40

BEFORE YOU CALL FOR SERVICE

PROBLEM The washer is out of balance.
The washer has too many suds.
The lid can’t lock or the lid is open.
The washer is overloaded.
The washer has stopped.

DISPLAYED AS WHAT TO DO
Wash load is out of balance. Ensure the washer is stationary. Manually redistribute the load.
Check the washer is level, refer to Installation instructions Levelling instructions’. The washer has a suds build-up (too much detergent may have been used for the amount of soil in the load). Wait for suds to dissolve (about 20 min). Rinse clothes using a deep rinse. Check the standpipe height does not exceed 1200 mm. If using the DUAL WASH option, reduce the amount of detergent placed in the detergent dispenser. If the symptom persists, call your Fisher & Paykel dealer or Authorised Repairer. Make sure the lid is closed. Touch . Refer toLid lock’.
If the symptom persists call your Fisher & Paykel dealer or Authorised Repairer.
The washer is overloaded and cannot agitate. Ensure the washer is stationary. Remove items until the remaining ones can move freely.
Check that the washer is not siphoning, refer to `Installation instructions – Draining’.
The power was cut to the washer. The washer will restart automatically. No action is required.

The washer has stopped.

The or was touched and the washer was inactive for 3 minutes. The washer will automatically drain to a safe level. Touch any button to stop autodraining then touch to resume the wash cycle.

41

FAULT CODES
If a continuous series of beeps sounds, all the lights turn off on the control panel and a number appears on the display, a fault has occurred. The washer automatically enters this mode when there is a fault. The word FAULT will be shown in the control panel display followed by a number (refer to example shown here). To stop the beeps, touch any button then perform the following steps: 1 Turn your machine off at the wall. 2 Wait for 60 seconds and turn it back on. 3 Check the machine is level, refer to `Levelling instructions’. 4 Remove load and retry. 5 Complete a RINSE and SPIN. 6 If the fault re-occurs repeat Steps 1 & 2. If the machine still will not work call your Fisher & Paykel Dealer or Fisher & Payel trained and supported service teachnician to arrange service.
42

TROUBLESHOOTING

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, please contact your Fisher & Paykel Authorised Repairer.

Operating problems

PROBLEM Washer not turning on
Washer not filling with water when
touched Washer is filling continuously
Washer is not spinning properly
Spin speed sounds slower than normal
Washer is continually going out of balance
Towels causing out of balance

POSSIBLE CAUSES Power not switched on at the wall. Household power supply not working. KEYLOCK may be activated. Inlet taps not turned on.
Blocked inlet hose filters. DELAY START is set. Drain hose is not installed correctly.
Washer could be siphoning.
The load could be out of balance.
Washer is not level.
Clothes are unevenly distributed in the bowl. The outer wash bowl may still be hot from being filled with hot water. Washer may not be level.
Heavy, wet towels have become unevenly distributed.

WHAT TO DO
Switch the power on at the wall. Then touch . Try plugging in another electrical appliance.
Touch for 2 seconds, refer to Keylock’. Check that both the hot and cold taps are turned on. Clear blockages from inlet hose filters. Refer toDelay Start’ for information. Ensure drain hose is located in standpipe or tub. Ensure standpipe is at least 850 mm high but no more than 1200 mm high. To prevent siphoning ensure the drain hose does not extend more than 20 mm from the end of the hose guide, refer to Draining’. Pause washer and manually redistribute the load. Check the washer is level and does not rock in any direction, refer toLevelling instructions’. Washer has compensated by lowering the spin speed. The washer has slowed the spin speed as a protective measure.
Check the washer is level and does not rock in any direction, refer to Levelling instructions’. Refer toChanging pre-set options’ to change the out of balance recovery mode. Try washing a mixture of large towels and smaller towels. Reduce the size of your load with a minimum of two towels to balance the bowl.

43

TROUBLESHOOTING

Operating problems

PROBLEM Too much or too little water when filling
Wash water temperature is not warm
Too many soap suds
Your washer is making noises
Small puddle coming from under the washer

POSSIBLE CAUSES Your washer is designed to automatically sense load size and minimise water use, therefore the water level may look different to your previous washer. The unique high efficiency wash system uses two wash phases. The second phase may be cooler than the first to minimise energy use. Incorrect detergent being used.
Load is out of balance. There is a fault indicated by continuous beeping or a musical series of beeps. A dispenser may be blocked.

WHAT TO DO This is normal.
This is normal and will not affect wash performance.
Ensure that you are using a Low Suds or HE detergent. Try using a little less detergent, especially if garments are only lightly soiled. Touch and redistribute the load. Refer to Fault codes’. Refer toCaring for your washer’

44

TROUBLESHOOTING

Wash problems

PROBLEM Wash cycle time longer than usual
Small amount of water in bowl at end of cycle Liquid remaining in fabric softener and/or wash boost dispenser at end of cycle

POSSIBLE CAUSES
If water pressure is low, cycle time will increase due to longer fill times.
The out of balance automatic recovery setting may be selected (ie Automatic Recovery is ON).
Wash cycle time is approximate and may be affected by a number of factors.
A small amount of water may discharge from the fill nozzle after wash.
SOFTENER option may not have been selected.
After flushing of dispensers, a small amount of water may remain in the dispenser at the end of the cycle.
Dispensers may be blocked.

Creasing

Overloading of the washer. Inappropriate cycle selection.

Spin speed too high.
Wash temperature too high for items. Other.

WHAT TO DO Ensure that inlet hose filters are not blocked.
Refer to Changing pre-set options’. Refer toWash cycles’.
This is normal.
Check next time if you wish for softener to be dispensed that the SOFTENER option is selected. This is normal.
Try cleaning your fabric softener and/ or wash boost dispenser to remove any blockages, refer to `Caring for your washer’. Try reducing load size. Choose EASY IRON or HANDWASH cycle as these cycles have been designed to minimise creasing. Try selecting a lower spin speed. Try selecting a lower wash temperature.
Sort your load so that items of similar weight are washed together. Do not leave wet clothes to sit in the washer or laundry basket.

45

Wash problems PROBLEM Poor soil removal
Tangling Linting 46

TROUBLESHOOTING

POSSIBLE CAUSES Wash cycle selected not suited to soil level in load. Warm wash water is too cold. Not enough detergent for load size or amount of soil.
White clothes are better washed separately.
Cold water wash is too cold. Blood and mud are better washed in cold water, while oily soils are better washed in warmer water. Overloading the washer. Hard water requires more detergent than soft water.
Other.
Incorrect loading.
Wash cycle selected not suited to load.
Some items in load more likely to release or pick up lint.
Overloading the washer. Not enough detergent to hold the lint in suspension. Over-drying in a dryer can cause a build-up of static electricity in synthetic fabrics and cause them to attract lint.

WHAT TO DO
Check you are using appropriate soil level for amount of dirt. Refer to Wash Temp’. Refer toWash preparation’. Try using one of the WASH BOOST options, refer to Wash Boost’. Separate light and heavily soiled items, as clothes can pick up soil from dirty wash water. Refer toWash Temp’. Select the wash temperature according to soil type.
Try reducing your load size. If you have hard water, try adding more detergent. Try selecting HEAVY option using the soil level button. Loads made up of articles of varying sizes will wash better. Place items, especially sheets, in the bowl as loose parcels. Try using EASY IRON cycle to wash shirts. Wash sheets separately using the SHEETS cycle. Wash your most valued items using the HANDWASH cycle. Try using HIGH EFFICIENCY OFF, refer to `High Efficiency’. Wash lint givers (eg towels, flannelette sheets) separately from lint collectors (eg synthetic fabrics). Try reducing your load size. Try using more detergent.
Try not to over dry items when using your dryer.

TROUBLESHOOTING

Wash problems

PROBLEM Detergent residue
Black or grey marks on clothes
Dye transfer
Sheets and duvet/doona covers tangling or engulfing each other

POSSIBLE CAUSES
Overloading the washer. Incorrect detergent dosage.
Cold ambient temperatures, cold washes and/or short agitation times may not allow the detergent to dissolve properly. Wash cycle selected is not the most appropriate.
A build up caused by the interaction of fabric softener and detergent can flake off and mark clothes. Insufficient detergent for the amount of soil on the clothes, can result in grey marks on clothes. Washing dark coloured and light coloured items together. Non-colourfast clothes left sitting in a washer or laundry basket can transfer dye onto other clothes. Non-colourfast items washed on ALLERGY cycle. Wash cycle selected is not the most appropriate. Incorrect loading.

WHAT TO DO Try reducing your load size. Try using less detergent. Check the detergent instructions. Try pre-dissolving the detergent before adding it to the washer. Try using a liquid detergent.
Try using SOFTENER option to give more water in the rinse. Note: adding fabric softener is not needed in this instance. Empty washer and put through a BOWL CLEAN cycle.
Make sure you are using enough detergent for the amount of dirt in your wash load.
Remember to separate whites and colours.
Wash and dry non-colourfast clothes separately.
ALLERGY cycle is not appropriate for noncolourfast items. Wash sheets and duvet/doona covers on their own on the SHEETS cycle. Place sheets and duvet/doona covers into the bowl individually, to the side of the low profile agitator (ensure each item does not cover more than half of the bowl area). Load the items in layers around the bowl (2 sheets or duvet/doona covers per layer). Ensure duvet/doona covers are buttoned or domed closed before washing.

47

MANUFACTURER’S WARRANTY
For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s Warranty with the purchase of this clothes washer covering parts and labour for servicing within the country of purchase.
Fisher & Paykel undertakes to: Repair or, at its option, replace without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective within two years of the date of purchase. You also receive an additional eight-year parts only Manufacturer’s Warranty on your Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on the day following the expiry of the two-year Manufacturer’s Warranty and excludes the motor controller and labour. Fisher & Paykel will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller) which is found to be defective within this additional Manufacturer’s Warranty period. You will be responsible for any labour costs. Note: These Manufacturer’s Warranties are an extra benefit and do not affect your legal rights.
These Manufacturer’s Warranties DO NOT cover A Service calls which are not related to any defect in the product. The cost
of a service call will be charged if the problem is not found to be a product fault. For example: 1 Correcting the installation, eg removal of bottom packer and transit bolts
(front loading washers), levelling the washer, adjustment of the drain to correct siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on water, noises caused by the waterhammer or power supplies. 2 Providing instruction on use of the product or changing the set-up of the product, eg instruction on correct use of detergents and fabric softeners. 3 Replacing fuses in, or correcting house wiring or correcting house plumbing, eg unblocking drains. 4 Correcting fault(s) caused by the user. 5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps. 6 Correcting damage caused by pests, eg rats, cockroaches, etc. 7 Water on the floor due to incorrect loading or excessive suds. 8 Blocked pumps, removal of foreign objects/substances from the washer, including the pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc. 9 Correcting corrosion or discolouration due to chemical attack. B Defects caused by factors other than: 1 Normal domestic use; or 2 Use in accordance with the product’s user guide. C Defects to the product caused by accident, neglect, misuse or `act of God’. D The cost of repairs carried out other than by a Fisher & Paykel trained and supported service technician or the cost of correcting such repairs. E Normal recommended maintenance as set out in the product’s user guide. F Repairs when the appliance has been dismantled, repaired or serviced by other than a Fisher & Paykel trained and supported service technician or the selling dealer.
48

MANUFACTURER’S WARRANTY
G Pick-up and delivery. H Transportation or travelling costs involved in the repair when the product is
installed outside the Fisher & Paykel trained and supported service technician’s normal service area. Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you may have under law to recover the costs of inspecting or returning the goods to us. This product has been designed for use in a normal domestic (residential) environment. This product is not designed for any commercial use (whatsoever). Any commercial use by a customer will affect this product’s Manufacturer’s Warranty. Service under these Manufacturer’s Warranties must be provided by a Fisher & Paykel trained and supported service technician, refer to `Customer care’. Such service shall be provided during normal business hours. This Manufacturer’s Warranty certificate should be shown when making any claim. For Australian customers This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Keep this user guide in a safe place.
49

CUSTOMER CARE
Before you call for service or assistance: Check our website, fisherpaykel.com, for Product Help’ to see the latest updates, hints and tips, and information about your product. We recommend that you also refer to your User guide to ensure: 1 Your product is correctly installed. 2 You are familiar with its normal operation. 3 You have read theBefore you call for service’, Fault codes’ andTroubleshooting’
at the back of the book.
If after checking these points you still need assistance or parts, you can go online to our website and book a service with your nearest Fisher & Paykel trained and supported service technician. Our Customer Care team is also available to offer you assistance.
In New Zealand if you need service or assistance: Go online to our website and book a service or call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants. Toll Free: 0800 FP CARE or 0800 372 273 Email: customer.care@fisherpaykel.com Website: fisherpaykel.com Postal address: Fisher & Paykel Appliances Ltd, PO Box 58546, Botany, Auckland 2163
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians who can carry out any service necessary on your appliance. Visit our website and book a service with a Fisher & Paykel trained and supported service technician in your area.
In Australia if you need service or assistance: Go online to our website and book a service or call the Fisher & Paykel Customer Care Centre and talk to one of our Customer Care Consultants. Toll Free: 1300 650 590 Email: customer.care@fisherpaykel.com Website: fisherpaykel.com Postal address: Fisher & Paykel Appliances Australia Pty Ltd, PO Box 798, Cleveland QLD 4163
Fisher & Paykel has a network of Fisher & Paykel trained and supported service technicians who can carry out any service necessary on your appliance. Visit our website and book a service with a Fisher & Paykel trained and supported service technician in your area.
If you call, write to or contact us via our website, please provide your name and address, model number, serial number, date of purchase and a complete description of the problem. This information is needed in order to better respond to your request for assistance. Product details can be found on the rear of the washing machine.
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CUSTOMER CARE
Registration Register your product with us so we can provide you with the best service possible. To register your product visit our website: fisherpaykel.com
Complete and keep for safe reference: Model Serial No. Purchase Date Purchaser Dealer Suburb Town Country
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FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2021. All rights reserved. The models shown in this guide may not be available in all markets
and are subject to change at any time. The product specifications in this guide apply to the specific products and models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time. For current details about model and specification availability in your country,
please go to our website or contact your local Fisher & Paykel dealer.
421752C 05.21

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