poly Blackwire 3300 Series Corded USB Headset with 3.5mm Connection User Guide

: June 6, 2024
: Poly

poly Blackwire 3300 Series Corded USB Headset with 3.5mm Connection User

Guide

Overview

Standard LEDs

Standard LEDs|
---|---
Icons Inline control| LEDs| What they mean
Call button| Flashing green| Incoming call
| Solid green| On a call
| Slow flashing green| Call on hold
Volume up button| | Increases the listening volume
Volume down button| | Decreases the listening volume
Mute button| Solid red| Headset muted

Microsoft Teams **LEDs***

Setup and software

Power on your headset by connecting to your computer or mobile device.

USB-A/USB-C connector
3.5 mm connector (Blackwire 3315/3325 only)
_ NOTE Headset call control functionality is not available.
_

Load software

Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE Device settings are also available in Plantronics Hub Desktop App.

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.
While updating:

Do not use your Poly device until the update is complete.
Do not start a second update from a second device.
Do not stream media.
Do not answer or place a call. Setup and software Power and setup
Load software

Fit

Adjust the headband

Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortablyover the center of your ears.

Position the boom

This headset can be worn on the left or right side.
Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Adjust the boom

Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.

Basics

Make/take/end calls

Headset call control is a software feature and dependent on a compatible softphone. If youhave not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.

Answer or end a call

Tap the Call button or use your softphone.

Make a call

Dial using your softphone application.

Redial

When not on an active call, double-tap the call button to redial the last call.

Hold

To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.

Volume

Listening volume

Press the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Mute

During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.

Troubleshooting

Headset

NEED MORE HELP? poly.com/support

Plantronics, Inc. Plantronics B.V.

345 Encinal Street Santa Cruz, CA 95060 United States Scorpius 171
2132 LR Hoofddorp Netherlands
© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 215239-06 06.21