unitron Remote Plus Apps User Guide
- June 6, 2024
- Unitron
Table of Contents
- Getting started
- App overview
- Privacy notice
- Pairing with hearing aid(s)
- Main screen
- Enabling presets
- Changing programs on the hearing aid(s)
- Advanced features settings
- Ratings
- Settings menu
- Optional Programs
- Remote adjust
- Compliance Information
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Unitron Remote Plus app
User Guide
A Sonova brand
Getting started
Intended use
The Unitron Remote Plus app is intended for hearing aids users adjusting
certain aspects of Unitron hearing aids through Android and Apple iOS
devices1. If the hearing care professional offers the Insights features to the
hearing aid user and they opt-in, the hearing aid user can send hearing aid
data and feedback about their listening experiences and receive remote
adjustments from their hearing care professional.
Compatibility information:
Unitron Bluetooth wireless hearing aids are required to use the Unitron Remote
Plus app. The Unitron Remote Plus app can be used on devices with Bluetooth®
Low-Energy (BT-LE) capability and is compatible with iOS Version 12 or newer.
The Unitron Remote Plus app can be used on Google Mobile Services (GMS)
certified Android devices supporting Bluetooth 4.2 and Android OS 7 or newer.
Some phones have touch sounds or keypad tones, which could be streamed to the
hearing aid(s). To avoid this, go to your phone settings, select sounds, and
make sure that all touch sounds and keypad tones are deactivated.
The features available in the Unitron Remote Plus app vary depending on the
hearing aids connected. Not all features are available for all hearing aids.
1Compatible phones: The Unitron Remote Plus app can be used only on phones with Bluetooth® low energy technology capability. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. Apple, the Apple logo, iPhone, and iOS are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc.
App overview
Privacy notice
Accepting the app privacy notice
To use the Unitron Remote Plus app, you need to accept the privacy notice and
the anonymous data analysis of the usage from the app.
Activating Insights
To opt-in for Insights features including remote adjust, tap the “Activate”
button. To skip this step, tap the “Later” button. 
Pairing with hearing aid(s)
Detect your hearing aid(s)
If your hearing aid(s) have a battery door, restart your hearing aids by
opening and closing the battery door. If your hearing aid(s) does/do not have
a battery door, first turn off each hearing aid by pressing the lower part of
the button until the LED turns red (4 sec). Then turn on each hearing aid by
pressing the same button until the LED turns green (2 sec).
You can always select the “demo” mode to try the app without connecting a
Unitron hearing aid and get a first impression of the functionalities. In this
mode, no remote control functionality is available for your hearing aids.
Select your hearing aid(s)
If more than one set of devices has been detected by the app, press the button on your hearing aid and the corresponding device will be highlighted in the app.
Main screen
Adjust hearing aid volume Move the slider up or down to increase or decrease
the hearing aid volume on both sides. Press the ( ) “mute” button below the
slider to mute or unmute the hearing aids. 
Split the volume
Press the ( ) “split volume” button to control the volume on each hearing aid
separately. Use the volume slider to change the volume. Press the ( ) “join
volume” button to merge the volume sliders.
Note: For the “split volume” button to be visible “Side selection” must be enabled in Settings > App settings.
Enabling presets
Comfort and Clarity
For the Automatic Program, “Clarity” is available to enhance speech, whereas
“Comfort” is used to reduce noise to improve overall listening comfort.
Clarity and Comfort are mutually exclusive, and cannot both be in the ‘On’
state at the same time.
Changing programs on the hearing aid(s)
Select another program
Tap the arrow beside the current program name to see all available programs.
Select the desired program (e.g TV Connector). 
Advanced features settings
Further adjustments are available depending on the program currently selected,
your hearing aid configuration, and connected audio sources (e.g. TV
Connector). Tap the ( ) advanced features button at the bottom-right corner to
access these options:
Equalizer
You can adjust the advanced features Equalizer settings.
Balance
If you use an external streaming device, (e.g. TV Connector, music) you can
adjust the focus to hear more of the streamed signal or alternatively more of
the surrounding environment.
Tinnitus Masker
If you have tinnitus and have been instructed by your hearing care
professional on how to use the Tinnitus Masker, you can adjust the volume of
the masking noise.
Reduce Noise
The “Reduce Noise” control allows you to increase or reduce the level of noise
to the desired comfort level.
Enhance Speech
The “Enhance Speech” control allows you to increase or reduce the focus on
speech to the desired comfort level.
Focus Mic
You can adjust the “Focus Mic” control to focus more on sounds from the front
or listen all around you.
Ratings
If you opted in for the Insights feature, you will see a happy face icon ( )
on the right side of the main screen. Tap on it to send feedback to your
clinician.
Rate your experience
To access ratings, click on the Ratings “smiley” icon.
1. Choose from either satisfied or unsatisfied.| 2. Select the environment
you are currently in.
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3. If you chose unsatisfied, you can then choose from a pre-determined list
of what best describes the problem.| 4. See a summary of your feedback and
provide more comments (optional).
Tap the “Submit” button to submit your feedback to your hearing care
professional.
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Settings menu
The app is available in different languages. It will automatically match the language of the phone’s operating system. If the phone’s language is not supported, the default language is English.
- Tap the icon on the main screen to access the settings menu.
- Select “App settings” to access application settings.
- Select “My Hearing Aids” to access hearing aid-specific settings.
- Select “Insights” to view the Insights privacy policy, feature information including remote adjust notifications from your hearing care professional, or to opt-out of this feature.
- Select “Works with Unitron” to open the Works with Unitron feature.
- Select “Videos” to watch how-to videos.
- Select “FAQs” to view frequently asked questions about the app and the hearing aids in the phone’s web browser.
Tap control
If your hearing aids have tap control, you can customize how your hearing aids
respond to your double taps. There is a built in sensor on some hearing aids,
which enables the
control of some hearing aid functions through tap control. These functions
include:
- Phone call: accept/end call
- TV and media streaming: pause/resume
- Access Mobile: voice assistant
Hearing aids with tap control need to be paired with the app to use enable/disable tap control for the above functions. Enable Tap Control:
1. From within the app Settings menu select “My Hearing aids”| 2. Select
“Tap control”
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3. Configure the double-tap to accept/end a phone call or streaming. You can
set up
tap control for a double-tap to pause/ resume or enable/disable voice
assistant
either on one or both hearing aids.| 4. Once settings are configured, click
on the back arrow to return to the “My hearing aids” screen or the ‘x’ to
return to the main screen.
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Optional Programs
Choose from a list of predefined programs so the hearing aids can be personalized for a specific situation. The core functionality is defined by the hearing aids and the app allows the user to select from 6 optional programs. The user can enable or disable the optional programs from within the app.
List of optional programs:
- Restaurant
- Television
- Transportation
- Café
- Outdoors
- Live Music
1. Click on the drop-down to view the Program List. Choose Manage
Programs to view the optional programs.| 2. List of optional programs
available is displayed. Click on the back arrow to go back to the program
list.
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3. To quickly add an optional program
Click on the ( **+**) green plus sign| 4. A message indicating the optional
program has been added will be
displayed. Click on the ( ) red minus sign to remove the optional program
from the program list
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5. Click on the optional program tile to
preview the program| 6. The program preview screen will be displayed. Change
settings and click on ‘Save’ to add the optional program to the program list
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Editing name of a program
Remote Plus app allows the user to change the name of programs so you can
personalize what each program means to you. You can change the program name
for any program, including the optional programs.
To change the program name:
1. Tap on the Settings menu, then select “My hearing aids”| 2. My hearing
aids screen is displayed. Tap on “My programs”
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3. List of “My programs” is displayed. Tap on the desired program
(e.g. Automatic)| 4. Tap the edit/pencil icon and change the “Display name”.
This will change the name in the “Program list” drop-down and the “Optional
program” selection screen.
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Remote adjust
If you opted in for the Insights feature, you will be able to receive push
notifications that contain adjustments to your hearing aids sent by your
hearing care professional.
Apply a remote adjustment
1. Receive a personalized message from your hearing care professional.| 2.
Click on the notification to access the adjustment. Or open the Remote Plus
app and go to Settings > My hearing aids > Hearing aid adjustments.
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3. Select the adjustment and apply changes.| 4. If you prefer another
setting, you can select any previous message and apply them to your hearing
aids.
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Compliance Information
Declaration of conformity
Hereby Sonova AG declares that this Unitron product is in compliance with the
essential requirements of the Medical Devices Directive 93/42/EEC. The full
text of the Declaration of Conformity can be obtained from the manufacturer or
the local Unitron representative whose address can be taken from the list on
http://www.unitron.com (worldwide locations).
If the hearing aids do not respond to the device because of an unusual field
disturbance, move away from the disturbing field.
Instructions are available at: unitron.com/appguide in Adobe® Acrobat® PDF
format. To view them, you must have Adobe Acrobat Reader installed. Visit
Adobe.com to download.
To obtain a free paper copy of the instructions, please contact your local
Unitron representative. A copy will be sent within 7 days.
Information and explanation of symbols
| With the CE symbol, Sonova AG confirms that this Unitron product –
including accessories – meets the requirements of the Medical Devices
Directive 93/42/ EEC. The numbers after the CE symbol correspond to the code
of certified institutions that were consulted under the above-mentioned
directives.
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| This symbol indicates that it is important for the user to read and take
into account the relevant
information in this user guide.
| This symbol indicates that it is important for the user to pay attention to
the relevant warning notices in this user guide.
| Important information for handling and effective use of the product.
**C**| Copyright symbol
| This symbol shall be accompanied by the name and the address of the
manufacturer (who are placing this device on the market).
| Indicates the Authorized representative in the European Community. The EC
REP is also the importer to the European Union.
| The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Unitron is under license.
Other trademarks and trade names are those of their respective owners.
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa, Switzerland
And importer for European Union:
Sonova Deutschland GmbH
Max-Eyth-Str. 20
70736 Fellbach-Oeffingen, Germany
unitron.com
© 2018-2021 Sonova AG. All rights reserved.
F/2021-09 029-6231-02
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>