unitron Remote Plus app User Guide

uniron Remote Plus app User Guide

App overview

Privacy notice

Accepting the app privacy notice

To use the Unitron Remote Plus app, you need to accept the privacy notice and the anonymous data analysis of the usage from the app.

Activating Insights

To opt in for Insights features including remote adjust, tap the “Activate” button. To skip this step, tap the “Later” button.

Pairing with hearing aid(s)

Detect your hearing aid(s)

1. If your hearing aid(s) have a battery door, restart your hearing aids by opening and closing the battery door. If your hearing aid(s) does/do not have a battery door, first turn off each hearing aid  by pressing the lower part of the button until the LED turns red (4sec). Then turn on each hearing aid by pressing the same button until the LED turns green (2 sec).
2. You can always select the “demo” mode to try the app without connecting a Unitron hearing aid and get a first impression of the functionalities. In this mode no remote control functionality is available for your hearing aids.

Select your hearing aid(s)

1. If more than one set of devices have been detected by the app, press the button on your hearing aid and the corresponding device will be highlighted in the app

Main screen

Adjust hearing aid volume

Move the slider up or down to increase or decrease the hearing aid volume on both sides.
Press the ( ) “mute” button below the slider to mute or unmute the hearing aid

Split the volume

Press the ( ) “split volume” button to control the volume on each hearing aid separately. Use the volume slider to change the volume. Press the ( ) “join volume” button to merge the volume sliders

Note : For the “split volume” button to be visible “Side selection” must be enabled in Settings > App settings.

Enabling presets

Comfort and Clarity

For the Automatic Program, “Clarity” is available to enhance speech, whereas “Comfort” is used to reduce noise to improve overall listening comfort.
Clarity and Comfort are mutually exclusive, and cannot both be in the ‘On’ state at the same time.

Changing programs on the hearing aid(s

Select another program

Tap the arrow beside the current program name to see all available programs. Select the desired program (e.g TV Connector)

Advanced features settings

Further adjustments are available depending on the program currently selected, your hearing aid configuration, and connected audio sources (e.g. TV Connector). Tap the ( ) advanced features button at the bottom-right corner to access these options:

Equalizer

You can adjust the advanced features Equalizer settings.

Balance

If you use an external streaming device, (e.g. TV Connector, music) you can adjust the focus to hear more of the streamed signal or alternatively more of the surrounding environment.

Tinnitus Masker

If you have tinnitus, and have been instructed by your hearing care professional on how to use the Tinnitus Masker, you can adjust the volume of the masking noise.

Reduce Noise

The “Reduce Noise” control allows you to increase of reduce the level of noise to the desired comfort level.

Enhance Speech

The “Enhance Speech” control allows you to increase or reduce the focus on speech to the desired comfort level.

Focus Mic

You can adjust the “Focus Mic” control to focus more on sounds from the front or listen all around yo

Ratings

If you opted in for the Insights feature, you will see a happy face icon ( ) on the right side of the main screen. Tap on it to send feedback to your clinician

Rate your experience

To access ratings, click on the Ratings “smiley” icon.

1. Choose from either satisfied or unsatisfied.
   

2. Select the environment you are currently in.
   

3. See a summary of your feedback and provide more comments (optional). Tap the “Submit” button to submit your feedback to your hearing care professional.
   

Settings menu

The app is available in different languages. It will automatically match the language of the phone’s operating system. If the phone’s language is not supported, the default language is English.

1. Tap the icon on the main screen to access the settings menu
   

2. Select “App settings” to access application settings.

3. Select “My Hearing Aids” to access hearing aid specific settings.

4. Select “Insights” to view the Insights privacy policy, feature information including remote adjust notifications from your hearing care professional or to opt out of this feature.

5. Select “Works with Unitron” to open the Works with Unitron feature.

6. Select “Videos” to watch how-to videos.

7. Select “FAQs” to view frequently asked questions about the app and the hearing aids in the phone’s web browser.

Tap control

If your hearing aids have tap control, you can customize how your hearing aids respond to your double taps. There is a built in sensor on some hearing aids, which enables the control of some hearing aid functions through tap control. The action and sensitivity of tap control can be customized as follows:

Streaming:

• Accept/end call or streaming – enable/disable the ability to accept/end calls or connect to a streaming device (e.g. TV Connector) using a double tap. You can only use tap control to connect to a streaming device if your hearing care professional has configured your hearing aids for manual connection.

Custom actions (configured separately for the left and right hearing aids):

• Pause/resume media – double tap will pause/resume media while streaming.
• Voice assistant – double tap will activate the voice assistant on your smartphone.
• Off – double tap will not perform an action

Tap sensitivity (configured separately for the left and right hearing aids):

• Gentle – most sensitive.
• Normal – default sensitivity.
• Firm – least sensitive.

To configure Tap Control:

1. . From within the app Settings menu select “My Hearing aids
   

2. Select “Tap control”
   

3. Configure the action and sensitivity of tap control as desired.
   

4. Once settings are configured, click on the back arrow to return to the “My hearing aids” screen or the ‘x’ to return to the main screen
   

Optional Programs

Choose from a list of predefined programs so the hearing aids can be personalized for a specific situation. The core functionality is defined by the hearing aids and the app allows the user to select from 8 optional programs. The user can enable or disable the optional programs from within the app.

List of optional programs:

• Restaurant
• Television
• Transportation
• Café
• Outdoors
• Live Music
• 360 car
• Party

1. Click on the drop down to view the Program List. Choose Manage Programs to view the optional programs.
   

2. List of optional programs available is displayed. Click on the back arrow to go back to the program list.
   

3. To quickly add an optional program click on the ( ) green plus sign
   

4. A message indicating the optional program has been added will be displayed. Click on the ( ) red minus sign to remove the optional program from the program list
   

5. Click on the optional program tile to preview the program
   

6. The program preview screen will be displayed. Change settings and click on ‘Save’ to add the optional program to the program list
   

Editing name of a program

Remote Plus app allows the user to change the name of programs so you can personalize what each program means to you. You can change the program name for any program, including the optional programs.
To change the program name:

1. Tap on the Settings menu, then select “My hearing aids”

2. My hearing aids screen is displayed. Tap on “My programs”
   

3. List of “My programs” is displayed. Tap on the desired program (e.g. Automatic
   

4. Tap the edit/pencil icon and change the “Display name”. This will change the name in the “Program list” drop down and the “Optional program” selection screen
   

Remote adjust

If you opted in for the Insights feature, you will be able to receive push notifications that contain adjustments to your hearing aids sent by your hearing care professional.

Apply a remote adjustment

1. . Receive a personalized message from your hearing care professional.

2. Click on the notification to access the adjustment. Or open the Remote Plus app and go to Settings > My hearing aids > Hearing aid adjustments
   

3. Select the adjustment and apply changes

4. If you preferred another setting, you can select any previous message and apply them to your hearing aids.
   

Compliance Information

Declaration of conformity

Hereby Son ova AG declares that this Unitrin product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Unitrin representative whose address can be taken from the list on http://www.unitron.com (worldwide locations).

If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field.
Instructions are available at: unitron.com/appguide
in Adobe® Acrobat® PDF format. To view them, you must have Adobe Acrobat Reader installed. Visit Adobe.com to download.
To obtain a free paper copy of the instructions, please contact your local Uniron representative. A copy will be sent within 7 days.

Information and explanation of symbols

With the CE symbol, Son ova AG confirms that this Unitrin product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC.
The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.

This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.

This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide

Important information for handling and effective use of the produce

Copyright symbol

This symbol shall be accompanied by the name and the address of the manufacturer (who are placing this device on the market).

Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Unitrin is under license. Other trademarks and trade names are those of their respective owners

Son ova AG
Laubisrütistrasse 28
CH-8712 Staffa, Switzerland

And importer for European Union:
Sonoma Deutschland GmbH
Max-Edyth-Str. 20
70736 Fellbach-Oeffingen, Germany

Australian Sponsor:
Son ova Australia Pty Ltd
12 Inglewood Place, Norwest
NSW 2153
Australia

References

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