Schneider Electric SRVS6KRIRK Easy UPS On-Line 6000VA SRVS Series Rack User Manual

User Manual Easy UPS

On-Line SRVS Series
Rack 6000VA, 10000VA

Important Safety Information

Read the instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this document or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

**** The addition of this symbol to a Danger or Warning product safety label indicates that an electrical hazard exists that will result in personal injury if the instructions are not followed.
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

**DANGER
DANGER indicates a hazardous situation that, if not avoided, will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE** is used to address practices not related to physical injury.

Product Handling Guideline

Safety and General Information

SAVE THESE INSTRUCTIONS

This manual contains important instructions that should be followed during the installation and maintenance of the UPS and batteries.
Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.

• This UPS is for indoor use only.

• Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or high humidity.

• Do not operate the UPS near open windows or doors.

• Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
  Note: Allow a minimum of 20 cm clearance on all four sides of the UPS.

• Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent discharges will shorten battery life. Follow the battery manufacturer recommendations.

• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.

Electrical Safety

• When grounding cannot be verified, disconnect the equipment from the utility power outlet before installing or connecting to other equipment. Reconnect the power cord only after all connections are made.
• Connection to the branch circuit (mains) must be performed by a qualified electrician.
• The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will be green and with or without a yellow stripe.
• The grounding conductor is to be grounded to earth at the service equipment, or if supplied by a separately derived system, at the supply transformer or motor-generator set.

Battery Safety

CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

• Replace the battery at least every 5 years.
• Replace the battery immediately when the UPS indicates battery replacement is necessary.
• Replace the battery at the end of its service life.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
• Replace the battery immediately when the UPS indicates a battery over-temperature condition or UPS internal overtemperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input and disconnect the batteries. Do not operate the UPS until the batteries have been replaced.
• Replace all battery modules (including the modules in External Battery Packs) which are older than one year, when installing additional battery packs or replacing the battery module(s).

Failure to follow these instructions can result in minor or moderate injury and equipment damage.

• Servicing of user-replaceable batteries should be performed or supervised by personnel knowledgeable about batteries and required precautions. In this case, batteries is not user replace.
• Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there is no contact with the internal components of the batteries. Overcharging, overheating or another misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.
• Use tool with insulated handles;
• Wear rubber gloves and boots;
• Determine if the battery is either intentionally or inadvertently grounded. Contact with any part of a grounded battery can result in electric shock and burns by high short-circuit current. The risk of such hazards can be reduced if grounds are removed during installation and maintenance by a skilled person.

Radio Frequency Warning

This is a product for commercial and industrial application in the second environment − installation restrictions or additional measures may be needed to prevent disturbances.

Product Description
The Schneider Electric Easy UPS is a high-performance, uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, and small utility fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to normal levels or the batteries are fully discharged.

This user manual is available on the enclosed documentation CD and on the Schneider Electric website, www.schneider-electric.com.

Package Contents

Read the Safety Guide before installing the UPS.
The packaging is recyclable; save it for reuse or dispose of it properly.

Optional Accessories

For optional accessories, refer to the Schneider Electric Website at www .schneider-electric.com.

Specifications

Environment Specifications

NOTICE
RISK OF EQUIPMENT DAMAGE

• UPS must be used indoors only.
• The installation location should be sturdy to withstand the weight of the UPS.
• Do not operate UPS where there is excessive dust or where the temperature or humidity is outside specified limits.

Failure to follow these instructions can result in equipment damage.

Temperature| Operating| 0° to 40°C at rated load. 40° to 45°C linearly derated to 85% of maximum load capacity. 45° to 50°C linearly derated to 75% of maximum load capacity.| This unit is intended for indoor use only. Select a location sturdy enough to handle the weight.

Do not operate UPS where there is excessive dust or where the temperature or humidity are outside specified limits.
Note: Charge the battery modules every six months during storage.

---|---|---|---
Storage| -15° to 60°C
Elevation| Operating| 0 – 1,000 m: normal operation 1,000 – 3,000 m: The load reduces @ 1% at an increased height of every 100 m > 3,000 m: UPS will not work
Storage| 0 – 15,000 m
Humidity| | 0 to 95% relative humidity, non-condensing
IP Rating| | IP20|

Physical Specifications

UPS model

| SRVS Rack 6000VA|

SRVS Rack 10000VA

---|---|---
Dimensions with package Width x Height x Depth| UPS| 600 mm (23.62in) x 240 mm (9.45in) x 760 mm (29.92 in)| 600 mm (23.62in) x 240 mm (9.45in) x 760 mm (29.92 in)
Battery Pack| 565 mm (22.24in) x 245 mm (9.64in) x 836 mm (32.91 in)| 565 mm (22.24in) x 245 mm (9.64in) x 836 mm (32.91 in)
Dimensions without package Width x Height x Depth| UPS| 438 mm (17.2 in) x 86.5 mm (3.41 in) x 615 mm (24.21 in)| 438 mm (17.2 in) x 86.5 mm (3.41 in) x 615 mm (24.21 in)
Battery Pack| 438 mm (17.2 in) x 86.5 mm (3.41 in) x 710 mm (27.95 in)| 438 mm (17.2 in) x 86.5 mm (3.41 in) x 710 mm (27.95 in)
Weight with package| UPS| 18kg| 20kg
Battery Pack| 53kg| 59kg
Weight without package| UPS| 14kg| 16kg
Battery Pack| 47kg| 53kg
Lifting guidelines| 32 – 55 kg ( 70 – 120lb)| >55kg (>120lb)

Input/Output Specifications

UPS Model

| SRVS Rack 6000VA|

SRVS Rack 10000VA

---|---|---
Input| Voltage| 230 Vac Nominal
Frequency| 50 Hz / 60 Hz
Input Voltage Range (100% load)| 176 Vac – 300 Vac ± 3%
Input Voltage Range (60% load)| 110 Vac – 300 Vac ± 3%
Input Power Factor (100% resistive load)| ≥ 0.99 at 100% load
Input Protection| Thermal circuit breaker
Output| UPS Capacity| 6000 VA / 6000 W| 10000 VA / 10000 W
Nominal Output Voltage| 230 Vac
Other Programmable Voltage| 220 Vac, 240 Vac
Efficiency at rated load| 94% max.
Output Voltage Regulation| ± 1% static
Output Voltage Distortion| •        1% max. for full linear load,
•        4% max. for full RCD load (100% VA, 0.8 PF)
•        15% for the last 60 seconds of the backup time (with full load only for the internal battery)
Frequency – On Battery| 50 Hz ± 0.1 Hz / 60 Hz ± 0.1 Hz
Frequency – AC Mode| 50 Hz ± 4 Hz / 60 Hz ± 4 Hz
Crest Factor| 3:1
Waveform| Sinewave
Output Connection| Terminal
Bypass| Internal bypass
Bypass Range| 185 Vac – 250 Vac ± 1%

Battery

(SMF) 12 V, 9 Ah
Battery Bank Voltage| 192 V| 192 V

Front Panel Display

1. UPS Power On/Off button
2. Status LED
3. LCD Display
4. Mute/Esc button
5. Enter button
6. Up / Down button
7. Alarm LED

Rear Panel Features

SRVS Rack 6000VA/10000VA

1. USB port

2. RS-232

3. Emergency Power Off (EPO)

4. Battery connector

5. Intelligent card slot

6. External maintenance bypass signal port

7. Input circuit breaker

8. Input/Output terminal (Please refer to
   Terminal view for the details.)

9. Output terminals

10. Ground terminal

11. Input terminals

12. Output breaker

13. Ground screw

Basic Connectors

Power management software and interface kits can be used with the UPS.

Use only interface kits supplied or approved by Schneider Electric.

Rack-Mount Installation

Refer to the below chart to install UPS and battery pack into 19” rack enclosure.

CAUTION
RISK OF DROPPED OR FALLING EQUIPMENT

• Practice correct lifting techniques adequate for the weight of the equipment.
• Install battery pack at the bottom of the rack.
• Install the UPS above the battery pack.
• Secure the rack-mount brackets to the unit using all of the screws supplied for this purpose.
• Secure the unit in the rack using all of the screws supplied for this purpose.

Failure to follow these instructions could result in equipment damage and minor or moderate injury.

1. Secure two brackets to the UPS and two brackets to the battery pack. Use 8 screws in each bracket.

2. Lift the UPS module and slide it into rack enclosure. Secure the UPS module to the rack with screws, nuts and washers (not supplied in the package) through its mounting brackets into the rails.
   

NOTE: Given the heavyweight, the use of rack-mount brackets is mandatory during rack installation (guide with L-shaped support). For the same reason, it is recommended that the UPS, battery-pack be installed in the lower part of the rack cabinet. Optional rail kit accessories could be purchased separately if required.

Start-Up Settings

Attach the front bezel
The UPS and battery pack are shipped without a front bezel. Please attach the front bezel first before use (shown at right).

Connect the battery
Connect UPS to the external battery pack with supplied battery cable as shown below chart.

Connect power and equipment to the UPS

CAUTION
HAZARD OF ELECTRIC SHOCK

• All electrical work must be performed by a qualified electrician.
• Adhere to all national and local electrical codes.
• Disconnect the mains’ power and internal batteries before installing or servicing the UPS or connected equipment.
• UPS AC hardwired and pluggable outlets may be energized by remote or automatic control at any time.
• Do not use the UPS as a safety disconnect.
• Turn off all power to this equipment before working on the equipment. Practice lockout/Tagout procedures.
• Do not wear jewelry when working with electrical equipment.

Failure to follow these instructions can result in minor or moderate injury.

1. Connect the equipment to the UPS. Avoid using extension cords.
2. Connect input utility power to the UPS.
3. Switch on the input utility power. Then, the UPS display panel will illuminate when utility power is available.

Start the UPS
Press the button located on the front panel of the UPS.
The battery charges to 90% capacity during the first five hours of normal operation.
Do not expect full battery run capability during this initial charge period.

Cold start the UPS
Use the cold start feature to supply power to connected equipment from the UPS batteries.
Press the button. Then, the display panel will illuminate. Press the button again to supply battery power to the connected equipment.

Connect and install management software
Easy UPS SRVS is provided with SchneiderUPS management software for unattended operating system shutdown, UPS monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server installation.

1. Connect the USB cable from the rear of the UPS to the protected device such as a server.
2. For a server or other device with an operating system, load the SchneiderUPS CD and follow the on-screen set-up instructions.
3. A built-in serial port is also available for additional communication options with a serial cable.
4. Even more communication options are available via the built-in intelligent card slot. Refer to www.schneider-electric.com for more information.

Emergency Power Off

The Emergency Power Off (EPO) function is a feature that will immediately remove power to all connected equipment when the EPO button is pushed, all connected equipment will immediately turn off and will not switch to battery power.
Adhere to all national and local electrical codes. Wiring must be performed by a qualified electrician.
The EPO switch is internally powered by the UPS for use with non-powered switches or potential-free contacts.

Normally closed (N/C) contacts

1. Remove the EPO connector screws beneath pins 1 and 2.
2. Remove the metal link between pins 1 and 2.
3. Connect N/C relay contacts between pins 1 and 2 of the EPO terminal block. Use 0.5 to 1 mm 2 wire.
4. Secure the EPO connector screws beneath pins 1 and 2.

If the N/C is open, the UPS will turn off and power will be removed from the load.

NOTICE
EQUIPMENT DAMAGE
• Do not connect the EPO interface to any circuit other than an unused circuit.
Failure to follow these instructions can result in equipment damage.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect it only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. Such closure circuits may be provided by a switch or relay properly isolated from the utility. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than an unused circuit.

Use one of the following cable types to connect the UPS to the EPO switch.

• CL2: Class 2 cable for general use.
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.

Maintenance Bypass

Maintenance bypass enables the user to isolate the electronic circuitry of the UPS from the mains and the load without interrupting the load operation by connecting the loads directly to the bypass utility supply.

• This feature is useful while performing maintenance or service and shall only be executed by authorized Technical Service Personnel.
• During Maintenance Bypass operation; in case of any mains interruption occurs, all loads on the output will be de-energized. Maintenance Bypass Operation should not be preferred for long time use.

Operation

Using The Display
These Easy UPS models are equipped with an intuitive and configurable LCD display. This display complements the software interface as they convey similar information and may be used to configure the UPS settings.
The display consists of the following keys and indicators:

LCD Display Icons

Alarms and System Errors
Status Indicators

One beep every second| Low Battery State – The battery is nearing its complete discharge state. The UPS is about to shut down.
Overload condition – The equipment connected to the UPS is drawing more power than rated.
---|---
4 beeps every 30 sec (first beep starts after 4 sec on battery)| On Battery State – The UPS is supplying battery backup power to the connected equipment.
Beeper continuously on| Alarm State – UPS has detected an error. See “Alarms” on page 12 in this manual.
Two short beeps every 5 sec| Event Bypass State – UPS has detected an error. Connected equipment
receives utility input power through the bypass relay.

Alarms

Notifications

UPS Display Parameters

Operational data displayed in the display panel is given in the table.

Navigate using the| o r| button.|
Parameter| | Units| Indicator Icons
Output voltage| | Vac| OUT, V
Output frequency| | Hz| OUT, Hz
Input voltage| | Vac| IN, V
Input frequency| | Hz| IN, Hz
Battery voltage| | V DC| BAT, V
Charging current| | A| BAT, A
Ambient temperature| | ° C| NUMBER, C
State of battery charge| | %| BAT, %
Load level in percentage| | %| OUT, %
(Maximum of Watts or VA)| |
Load level in kVA| kVA| OUT, kVA
Total Ah capacity of the connected battery| Ah| BAT, Ah
Remaining On Battery runtime| Minutes| BAT, Min
Ah capacity of a connected battery| Ah| BAT, AH

Configuration
Configure UPS Parameters

UPS Settings
Configure UPS settings using the display interface. See the “Configure UPS parameters” section to edit the parameters.

Function| Factory Default| User Selectable Options|

Description

---|---|---|---
Output voltage| 230 Vac| 220, 230, 240 Vac| Allows the user to select output voltage
| | | while the UPS is operating online.
Audible alarm| Enable| Enable, disable| UPS will mute audible alarms when setting to
| | | disable or when the display panel MUTE
| | | button is pressed.
Green mode/| Disabled| Enable/Disable| When this mode is enabled, connected
high efficiency| | | equipment receives utility input power
mode| | | through the bypass relay as long as input
| | | voltage is within the range of ± 5% of
| | | configured output voltage and ± 4 Hz of
| | | configured output frequency. Inverter is
| | | turned off during this mode.
| | | If utility power input goes out of range,
| | | inverter is turned on. The load is
| | | transferred to online mode. The power to
| | | the connected equipment may be
| | | interrupted up to 10 milliseconds.
Battery Ah| 9 Ah| 7~200 Ah| Allows the user to set the l Ah of the each
capacity| | | battery connected to UPS.
Charging current| 1 A| 1 to 4 A| Set up charging current of the charger.
Output voltage adjustment| 230 Vac| 220 ±0~9 V
230 ±0~9 V
240 ±0~9 V| You may choose or to adjust Output voltage.
This Parameter can set in Line Mode or Battery
| | | Mode.
Inverter| Add 0| Add 000~09.9V| You may choose Add or Sub to adjust inverter
voltage adjustment| | Sub 000~09.9V| voltage. The voltage range is from 0V to 9.9V and the default value is 0V. This Parameter can set in Line Mode or Battery Mode.

Advance Display Navigation
There are five options in main menu and two sub-menu options in UPS display. Press the button from the
Home Screen to access these menu options. Use the o button to navigate between the menu options.

Troubleshooting

Use the table below to solve minor installation and operation problems. Refer to the Schneider Electric website, www.schneider-electric.com for assistance with complex UPS problems.

from the UPS to the utility power supply is securely connected at both ends.
See “Start Up Settings” on page 7 in this manual.
Input thermal circuit breaker on the UPS is tripped.| Press the input thermal circuit breaker reset button in the rear panel.

UPS, when connected to battery, is not supplying power to the connected equipment

There is high, low, or distorted input voltage or frequency.| Connect the UPS to a different outlet on a different circuit. Test the utility input power to ensure the unit is receiving input power.
If display is on, navigate and check the input voltage and frequency.
---|---

UPS emits an audible beeping sound at long intervals

The UPS is not turned on.| If the UPS has shutdown (the display is not on), follow the procedure “Cold start the UPS” on page 8.
---|---
The battery is not connected.| Connect battery to the UPS. See “Start Up Settings” on page 7 in this manual.
Low battery cut off. UPS may have discharged the battery due to utility power outage andturned the output off due to low battery condition.| Wait for the utility power to return and charge the battery. To turn on the output power after utility power returns, press    button.

Alarm LED is illuminated. The UPS displays an alarm message and emits a constant beeping sound

The UPS is operating normally when running on battery.| UPS has detected an error. See “Alarms” on page 12 and “Notifications” on page 14 in this manual.
---|---

No audible sounds from UPS even when the Alert LED is illuminated.

The UPS has detected an error.| See “Alarms” on page 12 and “Notifications” on page 14 in this manual.
---|---

UPS is not providing expected backup time.

The UPS battery is discharged due to a recent power outage.| The batteries require recharging after extended outages. Batteries can wear faster when put into service without proper recharging or when operated at elevated temperatures.
---|---
The battery is near the end of its service life.| If the battery is near the end of its service life, consider replacing the battery, even if the replace battery indicator is not illuminated. See “Start Up” on page 8 in this manual.

Problem and/or Possible Cause

|

Solution

---|---
UPS is not turning of|
POWER OFF button not pressed properly| Press and hold the button until the beep is heard to power off the UPS.
Utility input power is available.| UPS logic power can not be turned off if utility input power is available. To turn off the UPS, turn off utility input power and press    button. Release when a beep is heard.

UPS is in Bypass mode and the LED is not illuminated red.

exit bypass mode.
UPS is in bypass mode even after the over-temperature alarm is cleared.| Reduce the connected load to <70% to bring the UPS to online mode.
The UPS has experienced an overload condition and transferred to bypass.| The connected equipment exceeds the “maximum load” as defined in specifications on the Schneider Electric Website, www.schneider- electric.com.

The alarms remain on until the overload condition is corrected. Disconnect nonessential equipment from the UPS to eliminate the overload condition.

The UPS continues to supply power as long as it is in bypass mode and the circuit breaker does not trip. The UPS will not provide battery power in the event of a

utility voltage interruption.

UPS detected an error and transferred to bypass.| See “Alarms” on page 12 and “Notifications” on page 14 in this manual.

Transport

1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from the mains power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

1. Review the Troubleshooting section of the manual to eliminate common problems.

2. If the problem persists, contact Schneider Electric Customer Support through the Schneider Electric website, www.apc.com.
   a. Note the model number and serial number and date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
   b. Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
   c. If the unit is under warranty, the repairs are free.
   d. Service procedures and returns may vary internationally. For country- specific instructions refer to the Schneider Electric website, www.apc.com.

3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging.
   Damage sustained in transit is not covered under warranty.
   Note: Before shipping, always disconnect battery modules in a UPS or external battery pack.
   The disconnected internal batteries may remain inside the UPS or external battery pack.

4. Write the RMA# provided by Customer Support on the outside of the package.

5. Return the unit by the insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or part thereof does not extend the original warranty period. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end-user or any third person misuse, negligence, improper installation, testing, operation, or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not be liable for defects resulting from:

1. unauthorized attempts to repair or modify the product,
2. incorrect or inadequate electrical voltage or connection,
3. inappropriate on-site operation conditions,
4. Acts of God,
5. exposure to the elements, or
6. theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF,

SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO THE ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE, OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUTES, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CAN NOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claim issues may access the SEIT worldwide customer support network through the Schneider Electric website: www.schneider-electric.com. Select your country from the country selection drop- down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

Schneider Electric Worldwide Customer Support

Customer support for this or any other Schneider Electric product is available at no charge in any of the following ways:

• Visit the Schneider Electric website to access documents in the Schneider Electric Knowledge Base and to submit customer support requests.
  – www.apc.com (Corporate Headquarters)
  Connect to localized Schneider Electric websites for specific countries, each of which provides customer support information.
  – www.apc.com/support/
  Global support searching Schneider Electric Knowledge Base and using e-support.

• Contact the Schneider Electric Customer Support Center by telephone or e-mail.
  – Local, country-specific centers: go to www.apc.com/support/contact for contact information.

For information on how to obtain local customer support, contact the Schneider Electric representative or another distributor from whom you purchased your Schneider Electric product.

© 2018 Schneider Electric. The Schneider Electric logo is owed by Schneider Electric Industries
S.A.S., or their affiliated companies. All other trademarks are property of their respective owners.

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