Sony PS5 PlayStation 5 Standard Console User Guide

Sony PS5 PlayStation 5 Standard Console

Product Information

• The PS5 console is a gaming console that provides an immersive gaming experience.
• It offers high-resolution graphics and advanced audio features.
• The console comes with an HDMI 2.1 cable for connecting to compatible devices.

Troubleshooting Guide for PS5 Console

If you are experiencing picture or sound issues with your PS5 console, follow the steps below:

Sound Issues

1. Update your console’s system software to the most current version.
2. Remove all other audio or video devices connected to the console.
3. Verify that the TV/display is on the correct channel.
4. Confirm that your TV/display system software is up to date and has the latest firmware version
5. . Refer to the manufacturer’s user manual for additional settings that may need to be enabled. Try using a different HDMI cable.
6. Try using a different HDMI port on your TV/display.
7. If the issue persists, check your HDMI cable. Ensure that it is an HDMI 2.1 cable.

Power Issues

If you are facing power issues with your PS5 console, follow the steps below:

1. Select the specific power issue you are experiencing and visit the PlayStation Repairs diagnostic tool for troubleshooting steps and warranty repair eligibility.
2. If a disc gets stuck in your console, you can manually eject it by following the instructions provided on the PlayStation Repairs website.

Enabling and Adjusting 4K Resolution

To enable and adjust the resolution on your PS5 console, follow these steps:

1. Go to Settings > Screen and Video on your console.
2. Select Video Output.
3. From here, you can view your Video Output Information or change your video output settings.

Note: For detailed step-by-step instructions on troubleshooting and repairs, please visit the PlayStation Repairs website.

Using Instructions

How to troubleshoot PS5 console picture or sound issues

f you’re experiencing sound issues, please try to update to the most current system software for your console.

• Check inputs
• HDMI cable type
• Still having issues?

Check your cables and ports

1. Connect your PS5™ console directly to your TV/display’s HDMI port. Removing all other audio or video devices may resolve picture or sound issues.
   • Verify that the TV/display is on the correct channel.
2. Confirm that your TV/display system software is up to date and that the firmware has the latest version. Refer to the manufacturer’s user manual for any additional settings that may need to be enabled to support high-resolution signals.
3. Try using a different HDMI cable.
4. Try using a different HDMI port.

Still having issues?

• Check your HDMI cable
• The HDMI cable that comes with your PS5 console is an HDMI 2.1 cable. Make sure the cable you’re using to connect your PS5 console is HDMI 2.1.

How to troubleshoot PS5 power issues

• PS5 console power issues
• Select an issue below to visit the PlayStation Repairs diagnostic tool for troubleshooting steps and to check if your PS5™ console is eligible for an under-warranty repair.
• PS5 console loses power shortly after turning on
• PS5 console won’t turn on
• PS5 console crashes or freezes while playing
• PS5 console turns off while playing

How to eject a stuck disc from a PlayStation®5 console
If a disc gets stuck in your PS5™ console, you can manually eject it by following these steps.
Before you begin, you will need

• A well-lit room with a table to work on.
• A #1 Phillips or cross-head screwdriver.
• A small torch (optional).

Note: Don’t turn on or play on your console while the cover is off.
For step-by-step instructions, please visit PlayStation Repairs.
How to manually eject a stuck disc from a PS5 console

1. Press and hold the power button for three seconds to turn off your PS5 console, then remove all cables and devices from the console.
2. Place the console on a soft cloth on a flat surface and remove the base.
3. Position the console so that the screw hole for the base is facing you, the PS logo is facedown and the disc slot is on your left side.
4. Place your palms near the top corners and grip the edge of the cover. Gently pull the cover up and towards yourself. You may hear a click. The cover lifts away.
5. With the cover removed, look for black rings on the optical drive, including a circle of black plastic film. You can remove this film, or push through it to reach the screw that it is covering. (Newer consoles may not have this plastic cover.)
6. Using a #1 Phillips or a cross-head screwdriver, turn the screw CLOCKWISE until the full disc is almost completely visible.
7. Gently remove the disc. Do not forcibly pull the disc from the optical drive.
8. Replace the bottom cover by positioning it slightly away (about 2 cm or 3/4 inch) from the top edge and sliding it back into place. You hear an audible click when the cover is secured.
9. Reconnect all cables and turn on the console.

How to enable and adjust 4K resolution on a PS5 console

Find out how to enable 4K resolution and adjust video output settings on your PlayStation®5 console.

How to change PS5 console resolution
Your PS5™ console detects the capabilities of your TV and automatically selects the best available resolution. You can change your resolution using the PS5 console video output settings.

1. Go to Settings > Screen and Video.
2. Select Video Output. From here you can view your Video Output Information or change your video output settings.

References

• PlayStation Fix And Replace
• How to troubleshoot PS5 console picture or sound issues
• How to troubleshoot PS5 console picture or sound issues
• How to troubleshoot PS5 console picture or sound issues
• How to update system software on a PS5 console

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