cradlepoint R1900 Series 5GB Router

Introduction

This document provides a brief overview of the R1900 Series router, discusses what’s inside the box, and provides basic setup and install instructions for the router.

Disclaimer

Cradlepoint, Inc. (“Cradlepoint”) does not warrant that the hardware will work properly in all environments or applications, and makes no warranty or representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the R1900 Series router even when installed in accordance with this Professional Installation Guide. This Professional Installation Guide is provided “AS IS,” without any warranty of any kind. Without limiting the foregoing, to the maximum extent permitted by applicable law Cradlepoint expressly disclaims all representations, warranties and conditions, whether express, implied, statutory, or otherwise, with respect to this Professional Installation Guide, including without limitation any warranty of title, non-infringement, merchantability or fitness for a particular purpose. While Cradlepoint has made every effort to ensure this Professional Installation Guide is accurate, Cradlepoint disclaims liability for any inaccuracies or omissions that may have occurred and shall not be liable for any adverse results caused, in whole or in part, by the installer’s reliance upon the instructions in this Professional Installation Guide. Information in this Professional Installation Guide is subject to change without notice and does not represent a commitment on the part of Cradlepoint. Cradlepoint assumes no responsibility for any inaccuracies that may be contained in this Professional Installation Guide. Cradlepoint  commitment to update or keep current the information in this Professional Installation Guide and reserves the right to make improvements to this Professional Installation Guide and/or to the products described in this Professional Installation Guide, at any time without notice. If you find information in this Professional Installation Guide that is incorrect, misleading, or incomplete, we would appreciate your comments and suggestions.

Intended Audience

This article is intended for professional networking hardware installers. It provides basic knowledge and should be used only as a reference guide for installing the R1900 Series router. Due to the unique natureof each installation, potential for RF exposure, and enhanced separation requirements, customers must have a professional install their 5G hardware. This document is a reference guide and is intended only to provide best practices.

Installer Responsibility

Cradlepoint hereby disclaims any liability for failure of the installer to install the hardware properly and for any other acts and omissions of the installer. By using this Professional Installation Guide, you agree to indemnify and hold Cradlepoint harmless from and against any and all, liabilities, losses, damages, costs and expenses (including without limitation attorneys’ fees and costs) incurred by Cradlepoint arising out of or in connection with any installation work that is done other than in accordance with the instructions in this Professional Installation Guide.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CRADLEPOINT BE LIABLE TO YOU OR TO ANYONE CLAIMING THROUGH OR UNDER YOU FOR ANY LOST PROFITS, EQUIPMENT DOWNTIME, OR LOSS OF DATA OR BUSINESS OPPORTUNITY, OR FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, ARISING IN ANY WAY IN CONNECTION WITH YOUR INSTALLATION ACTIVITIES, EVEN IF CRADLEPOINT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS (SUCH AS THE STATE OF NEW JERSEY) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CRADLEPOINT AND/OR ITS AFFILIATES ARISING UNDER OR IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING, REGARDLESS OF THE NUMBER OF EVENTS, OCCURRENCES, OR CLAIMS GIVING RISE TO LIABILITY, EXCEED THE PRICE PAID BY THE ORIGINAL PURCHASER OF THE PRODUCT. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CRADLEPOINT AND/OR ITS AFFILIATES ARISING UNDER OR IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING, REGARDLESS OF THE NUMBER OF EVENTS, OCCURRENCES, OR CLAIMS GIVING RISE TO LIABILITY, EXCEED THE PRICE PAID BY THE ORIGINAL PURCHASER OF THE PRODUCT. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Professional Installer Network
Email our Professional Installer Network for assistance in locating a professional installer in your service area at installernetwork@cradlepoint.com.

NOTE : The Verify app includes many of the same instructions with an alternate order. This document supports the Verify app instructions. Use the Navigation section below to locate the topics most applicable to troubleshooting your setup issues. For additional setup support, contact a professional installer or Cradlepoint Support.

R1900 Series Router Models
This document applies to the following R1900 series models:
CRADLEPOINT R1900-5GB MODEL S5A052A.

Before You Begin
Read through the following before you set up your Cradlepoint R1900 series router.

Location Considerations

The R1900 is built for installation in a variety of environments. Cradlepoint recommends having a professional install the R1900 router to ensure proper signal reception and usage. The following are best practices for determining the location for the installation:

• Ensure that the mounting surface is flat and clear of any obstructions or objects that may interfere with the antennas, signal reception, or cables.
• Position the device for optimal cellular and Wi-Fi signal reception.
• Avoid mounting in direct sunlight or in locations where it may be exposed to the weather.
• Ensure plenty of airflow for ventilation.
• Keep the device out of reach. It is required that the endpoint be installed behind a locked/gated enclosure to restrict unauthorized access. The R1900 is designed to work in elevated ambient temperatures which may cause the surface of the device to become too hot to safely touch.
• Mount in locations compliant with the Safety, Regulatory, and Warranty guide, included in the product shipping box. For mobile installations, refer to the Vehicle Installation Guide for Mobile Routers for more information.

IMPORTANT : The R1900 Series router requires increased separation distances in relation to other networking hardware. Therefore, Cradlepoint requires that all 5G adapters be installed by a professional. For assistance with installation or in locating a professional installer, contact Cradlepoint Sales and Support.

SIM Card for Wireless Connectivity
A wireless broadband data plan must be added to your Cradlepoint R1900 for wireless broadband connectivity. The SIM must be provisioned by the carrier. Contact your carrier for details about selecting a data plan and about the process for provisioning your SIM. To configure the router for failover and failback functionality, refer to the article, Effectively Utilizing 2-SIM Modems.

Router Communication and Data Usage

The factory default configuration of the router is set to communicate with Cradlepoint and other resources at regular intervals to access the latest NetCloud OS and modem updates, clock synchronization (NTP), and NetCloud Manager. Such communication may result in data usage and applicable charges regardless of whether the router uses a wired or wireless Internet connect. To avoid such data usage and potential charges, refer to Router Communication/Data Usage for more information.

Required Tools for Setup
Cradlepoint recommends that a professional install the R1900 in any environment. However, the following tools may be necessary for setup.

• 0 Philips-head screwdriver (for SIM cover screws)

• 2 Philips-head screwdriver (for mounting screws)

• Mounting tools – Depending on the location of installation, additional mounting tools may be necessary. These tools may include, but are not limited to:
  • Screwdrivers
  • Drill and drill bits
  • Additional screws
  • Zip ties

Setup

Refer to the following for general setup instructions.

STEP 1: Check box for contents.
Prior to having the R1900 router installed, open the box and ensure that all items are present. You should have received the following:

• [1] R1900 series router
• [1] 3-meter (2×2) Power and GPIO cable
• [4] M4 screws, nuts, and washers
• [1] Mounting template
• [1] Quick Start Reference sheet
• [1] Safety, Warranty, and Regulatory guide

Accessories
To optimize the R1900 series router for Wireless WAN or with failover configuration, you will need at least one activated 4FF-sized SIM card, with an active cellular data plan. Additional accessories to enhance your router capabilities include, but are not limited to:

• OBDII cable
• RX30-POE
• Antennas
  • Refer to the Cradlepoint Antenna webpage for assistance in locating a Cradlepoint Approved vendor.

STEP 2: Remove the SIM door.

Unscrew and remove the SIM cover from the router.

STEP 3: Insert an activated 4FF-sized SIM into the router.

• Insert an activated 4FF SIM card into the SIM1 slot (contacts down, notch in). The SIM card will click into place.
• Optionally, insert an active 4FF SIM into the SIM2 slot with the same orientation.

STEP 4: Reinstall the SIM door.
Replace the SIM cover and secure with the SIM door screws.

STEP 5 (OPTIONAL): Connect to an RX30 managed accessory.
For PoE devices, attach the R1900 to the RX30-POE managed accessory. Refer to the installation instructions detailed in the RX30 Quick Start Guide and then continue to the next step when the RX30 is appropriately attached.

STEP 6: Attach the antennas.
The R1900 series router does not include antennas. Antennas must be purchased separately or through a third-party vendor. Refer to the Cradlepoint Antenna webpage for more information and options.
NOTE : Only use remote or cabled-out (x-in-1) antennas. Paddle antennas are not recommended for optimal performance.

Refer to the Vehicle Installation Guide for Mobile Routers for antenna setup best practices.

STEP 7: Mount the router.
The R1900 series router may be mounted in a number of ways and should be completed by a professional installer. Refer to the following for best practices:

• Mark the desired mounting location on the ceiling, wall, kiosk, or vehicle using a pen or marker.
• Ensure the mounting location is away from RF interfering materials and objects such as reflective surfaces, brick and concrete, microwaves, and so on.
• Pre-drill holes for the mounting screws.
• Use anchors and other screw-securing accessories to ensure the device is securely mounted in place.
•  Refer to the Location Considerations section of this document

STEP 8 (Optional): Connect the Ethernet cable.

• If you are using a wired, Ethernet WAN connection, connect the Ethernet cable to the WAN port on the back of the R1900. Connect the other end to your WAN source.
• If you are using a wireless WAN (using cellular connectivity), you will need to power up the router first, access your NetCloud Manager account, and then complete the setup.

STEP 9: Power up the router.
The 4-pin GPIO cable is configured to allow for using a 4-wire/GPIO cable to hardwire power for DC connections, or for using GPIO. Refer to the following for pin configuration:

• Insert the 4-pin end of the power adapter into the 4-pin port on the router, ensuring appropriate alignment of pins as illustrated above.
• Connect the wires on the other end to the appropriate fuse or power source.
• Allow 1 minute for the router to run through its bootup sequence.

The 8-pin GPIO socket is configured to allow for using an 8-wire/GPIO cable. This connector provides extensibility and the ability to connect a redundant power supply. Refer to the following for pin configuration:

STEP 10: Activate the router through NetCloud Manager.

Activate your R1900 series router through NetCloud Manager (NCM). Your router is packaged with NetCloud services and requires that you log into your NetCloud account to activate. Refer to Getting Started with NetCloud Manager for more information.

Understanding LEDs

Refer to the following table for information about LED indicators.

Status

Indicator

|

Behavior

---|---
POWER| The Cradlepoint R1900 must be powered using an approved 9-36V DC power

source.

 |  | ·       No Light = Not receiving power. Check the power switch and source connection.
 |  | ·       Green = Powered ON.
 |

| ·       Yellow = Attention. Log into NCM and use the Remote Connect menu to access the router’s NCOS to manage any alert.

o   NOTE: Upon initial installation, the light will

be yellow until the device is registered in NetCloud Manager (NCM).

SIGNAL STRENGTH| LED bars indicate the modem’s signal strength.
 |  | ·       4 Solid Bars = Strongest signal
 |  | ·       1 Blinking Bar = Weakest signal (A blinking bar indicates half of a bar)
 |  | ·       4 Blinking Bars = SIM door is not installed, modem is off
4G LTE EMBEDDED

MODEM

|

Indicates information about the embedded 4G LTE modem.

 |  | ·       No Light = Modem not connected.

o   NOTE: You will not be able to see the icon when the modem is not connected.

 |  | ·       Solid Green = Modem has established an active WAN connection.
 |  | ·       Flashing Green = Modem is connecting.
 |  | ·       Solid Yellow = Modem is not active.
 |  | ·       Flashing Yellow = Data connection error. No modem connection possible.
 |  | ·       Flashing Red = Modem is in the process of resetting.

o   NOTE: Blinking Red with Signal Strength LEDs = SIM door is not installed, modem is

off.

---|---|---
5G CONNECTION|

Indicates 5G WAN connectivity.

 |  | ·       No Light = No 5G connection.
 |  | ·       Flashing Green = Sub-6 GHz 5G data connection error; no modem connection is possible.
 |  | ·       Solid Green = Sub-6 5G connected.
Wi-Fi BROADCAST| Indicates activity on the Wi-Fi broadcast for both 2.4 and 5 GHz bands.
 |  | ·       No Light = Wi-Fi is not operating.
 |  | ·       Blue = Wi-Fi is on and operating normally
LAN ACTIVITY| Indicates an active LAN connection.

NOTE: Only one LAN connection will be active at a time.

 |  | ·       No Light = LAN is not connected or is not currently active.
 |  | ·       Flashing Green = Active LAN connection.

GPS

|

Indicates the status of the GPS connection.

 |  | ·       No Light = No GPS lock
 |  | ·       Flashing Blue = GPS obtaining lock
 |  | ·       Solid Blue = GPS locked

Connecting to NetCloud

Activate your device through NetCloud Manager (NCM). Your device is packaged with NetCloud services and requires that you log into your NetCloud account to activate your device. Refer to Getting Started with NetCloud for more information:

Troubleshooting

If the device takes longer than 5 minutes to connect to the Internet, you may need to log into the local UI of the device to make configuration changes or start the troubleshooting process. You must be physically co-located with the device to do this. If there is no Internet connection, refer to the following:

• No Internet or Connection Issues
• NCOS : How to Configure WAN Interfaces
  Once the device connects to the Internet, ensure that desired functionality is working appropriately through NCM.

Troubleshooting

• Customer Support
• Customer Community

Help and Support

• Cradlepoint Customer Connect Community
• Cradlepoint Support Services

Resources

• R1900 Series Router Data Sheet
• R1900 Series Webpage
• RX30 Quick Start Guide
• RX30 Webpage
• RX30 Data Sheet

Terms of Service

• Terms of Service
• Privacy Policy
• GDPR Privacy Policy

SAFETY, REGULATORY, AND WARRANTY GUIDE
CRADLEPOINT R1900-5GB MODEL: S5A052A
CRADLEPOINT RX30-POE MODEL: S0A052A
This important Safety, Regulatory, and Warranty Guide cont ains safet y, handling, disposal, regulatory, trademark, copyright, and sof tware licensing information. Read all safety information below and operating instructions before using the device to avoid injury.

THIS DEVICE REQUIRES PROFESSIONAL INSTALLATION

FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable prot ect ion against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/ TV technician for help.

FCC CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate t his equipment. This device complies with Part 15 of the FCC Rules. Operate ion is subject to the following two conditions: (1) t his device may not cause harmful interference, and (2) t his device must accept any interference received, including interference that may cause undesired operation.

FCC STATEMENT
For product available in the USA/ Canada market, only channel 1-11 can be operated. Selecting ion of ot her channels is not possible. Operation of the 5 GHz WiFi radios is restricted to indoor use only. This device meets all the other requirements specified in Part 15E, section 15.407 of the FCC Rules

FCC RADIATION EXPOSURE STATEMENT

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This device and it s antennas(s) must not be co-located or operating in conjunction with any of her antenna or transmitter except in accordance with FCC multi- transmitter product procedures. To comply with FCC regulations limiting both maximum RF output power and human exposure to RF radiation, the maximum cellular antenna gain must not exceed 5 dBi, except when operation in Band 30 is not disabled. (See “ FCC LTE BAND 30 NOTICE FOR INSTALLERS IN USA section in the online user manual at www.cradlepoint.com)

To comply with FCC regulations limiting both maximum RF output power and human exposure to RF radiation, these devices may only operate with h monopole antennas according to  the following table. Antennas having a higher or lower gain is strictly prohibited. The required antenna impedance is 50 ohms.

Get Started: Cradlepoint R1900

1. Download Cradlepoint Verify from your favorite app store.
2. Launch the app and sign in using your NetCloud credentials.
3. Follow the step-by-step instructions in Cradlepoint Verify to set up your device.
4. To configure and manage your devices, visit NetCloud Manager at cradlepointecm.com.

Find more detailed instructions at cradlepoint.com/r1900-start.
Access the Community for best practice documentation at customer.cradlepoint.com.

Documents / Resources

| cradlepoint R1900 Series 5GB Router [pdf] Installation Guide
S5A052A, UXX-S5A052A, UXXS5A052A, R1900 Series 5GB Router, R1900 Series, 5GB Router
---|---

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