HeimVision HM211 Outdoor WiFi Security Camera User Manual
- June 6, 2024
- HeimVision
Table of Contents
- Product Overview
- Download the App
- Account Registration and Login
- Connecting the Camera to Your Mobile Device
- Connecting the Camera to Amazon Alexa
- Camera Installation and Adjustment
- Function Overview
- Troubleshooing Guide
- CUSTOMER SUPPORT
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
HeimVision HM211 Outdoor WiFi Security Camera
Product Overview
Download the App
Option 1:
Search and download PixPlus from Google Play or PixPlus-EN from App Store;
Option 2:
Scan the QR code below to download.
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Account Registration and Login
Please register an account with a valid email address at your first use of this App, then log in.
Notes:
If you did not receive an activation email, please check your SPAM or contact us at support@heimvision.com.
Connecting the Camera to Your Mobile Device
IMPORTANT:
(1) This camera only supports 2.4GHz Wi-Fi;
(2) For a stable network connection, please make sure the camera and the
mobile device are close to the router. At the same time, please install the
antenna for the camera after you adjust the base to provide enough space for
it.
(3) Do not mount the camera before confirming the successful network
connection and smooth live picture.
**Connecting by Scanning the QR Code
**
You will hear “Camera start. Wait for connection” after the camera is powered
on. Press and hold the Reset button for 5-6s to reset the camera if no voice
prompts. You will hear “Reset Success, please wait reboot” at a successful
reset.
Step 1:
Connect the mobile device to your Wi-Fi, then log in to PixPlus. Tap +
in the upper right corner, then select Intelligent camera and Device
adding by scanning the code;
Step 2:
Tick If you have finished the above steps, click Connect to the
Network, then tap Connect to the Network. Select the Wi-Fi your mobile
device is connected, enter the correct password and tap Next to continue;
password and tap Next to continue;
Connecting by AP Hotspot
You will hear “Camera start. Wait for connection” after the camera is powered on. Press and hold the Reset button for 5-6s to reset the camera if no voice prompts. You will hear “Reset Success, please wait reboot” at a successful reset.
Step 1:
Connect the mobile device to your Wi-Fi, then log in to PixPlus. Tap +
in the upper right corner, then select Intelligent camera and Addition
of AP hotspot;
Step 2:
Tick If you have finished the above steps, click Next, then tap Next to
enter the Network configuration interface;
Step 3:
Tap Go to Setting to enter the network setting interface of the mobile device,
then connect to the PIXPLUS_AP _XXXX Wi-Fi;
Step 4:
Tap ◁ to get back to PixPlus and enter Network configuration interface,
then tap Next to continue;
Tips:
- There will be a pop-up window if the PIXPLUS_AP _XXXX Wi-Fi connection is failed. Tap Confirm to connect again;
- If you still cannot connect to the PIXPLUS_AP _XXXX Wi-Fi, it may be prohibited by the security setting of your mobile device. Please change your setting or contact us at support@heimvision.com.
Step 5:
Select the Wi-Fi your mobile device is connected, enter the correct password,
then tap Confirm. The camera will connect to the Internet after 2 beeps
from the camera. During the process, you will hear “Network connecting, please
wait”.
When you hear “Wi-Fi connection success. Camera is on line”, the camera is
connected to PixPlus successfully.
Connecting by the LAN Cable
You will hear “Camera start. Please add camera via network cable” after the camera is connected to the LAN cable and powered on. Press and hold the Reset button for 5-6s to reset the camera if no voice prompts. You will hear “Reset Success, please wait reboot” at a successful reset;
Step 1:
Log in to PixPlus. Tap + in the upper right corner, then select
Intelligent camera and Addition by connecting to network cable;
Step 2:
Tick If you have finished the above steps, click Next, then tap Next to
enter the interface of Configure the camera.
Scan the QR code on the bottom of the camera and wait.
During the process, you will hear “Network connecting, please wait”. When you
hear “Camera is on line”, the camera is connected to PixPlus successfully.
Ti p :
After the camera is connected to the App with the LAN Cable, you can switch to
Wi-Fi connection for flexible placement and operation of the camera, Go to the
interface of Setting, select Change Wi-Fi network and input the
correct password, After successfully connecting to the Wi-Fi you selected,
unplug the LAN cable and reboot the camera,
Connecting the Camera to Amazon Alexa
Step 1:
Log in to Amazon Alexa with your Amazon account after downloading and
installing it, tap on the left upper corner of the Home page, then select
Skills & Games;
Step 2:
Search and select Closeli, then enable it by tapping ENABLE TO USE;
Step 3:
Log in to Closeli with your PixPlus account, then allow Amazon Alexa
to link with your PixPlus account by tapping Allow.
Note:
Closeli is the application that helps PixPlus realize Alexa’s Skill.
Step 4:
Close the page of Closeli has been successfully linked after a successful
link, then tap DISCOVER DEVICES in the pop-up page to discover the camera
in PixPlus.
Step5:
After discovering, tap CHOOSE DEVICE to start the experience. You can
control your camera with Amazon Alexa by starting to say “Alexa, show the
camera” to enter the LIVE picture interface, and say “Alexa, stop” to
exit from it.
Note:
For renaming the linked camera or linking a new camera with Amazon Alexa,
please discover the device from Amazon Alexa again.
Camera Installation and Adjustment
After confirming the successful Wi-Fi connection and smooth LIVE picture,
select your ideal mounting position.
Step 1:
Drill 4 screw holes on the wall/ceiling according to the base of the camera,
then insert 4 green plastic expansion pipes into the holes;
Step 2:
Fix the base of the camera into the expansion pipes with 4 metal screws.
Step 3:
Loosen the screws to adjust the angle of the camera and tighten the screws
after the adjustment.
Tips:
- The SdB antenna can strengthen the Wi-Fi signal, but obstacles like wall, furniture, etc., will cause signal attenuation. If the mounting position of the camera is with poor network, an extra repeater or LAN connection is recommended.
- This IP65 camera can be used for outdoor. Please make sure the power input and LAN port are waterproof to avoid the water leakage after mounting it outdoor.
- IP65 is rated as “dust tight” and protected against water projected from a nozzle. 3. Install the microSD card before mounting the camera if it’s needed. Keep the SD card slot facing down and avoid mounting the camera in a location that will be impacted and soaked by rain. 4. Please keep the screws well when installing the microSD card and adjusting the camera.
Function Overview
After successfully connecting the camera to PixPlus, it will show the
thumbnail of the camera in the main interface.
Cloud service (optional):
Tap it to check subscription packages, renew the subscription and enter the activation code. If you haven’t subscribed a cloud service package, please install a microSD card to record and save video.
Private share:
Share the camera with the account of your family member, then they can watch
the live picture or the videos recorded accordingly. The shared account should
be a registered account of PixPlus.
Setting:
Set up more functions for the camera.
Device switch:
Turn on/off the camera remotely.
Tap on the th um bna ii to enter the LIVE interface.
Video Playback:
If a microSD card is installed, go to the interface of Setting, tap Play Videos From, then select Memory card to watch the videos recorded in the microSD card.
If the camera is subscribed with Cloud service, tap this icon to play the video recorded in the cloud directly.
Messages:
Tap it to watch all the videos recorded when the camera detects the sound,
motion and so on. This function is only available in the camera with Cloud
Service.
Image Quality:
Switch the image quality between HD and SD. SD is recommended for a
smoother streaming.
Call:
Tap it to talk with people through the camera.
Sound
To hear sound from the camera, please unmute Sound. ( means the sound is muted). Sound
Record:
Tap it to start recording the current live video, tap again to end and save it
to the internal storage of your mobile device.
Auto:
Tap it to set up the modes of the floodlights on the camera. It includes ON,
OFF and Auto.
Troubleshooing Guide
Q1. How can I watch the videos from PC?
- Please visit https://www.ucloudcam.com, then log in to the system with your Pixplus App account and password.
Q2. Why can’t I get push notifications of alerts on my mobile device? - Make sure you allow PixPlus to send you notifications in the settings of your mobile device.
- Make sure you switch on all the options in Push
Notification Settings. - Make sure the current time is not during the scheduled time that stops the notification.
- When you watch the live video of the camera, the mobile device will not get any notification.
*Email notification is only available for the camera with
Cloud Service.
Q3. How can I turn off the floodlights?
The image of the camera will be black & white at night if the Night Vision is
ON. If there is alert when the camera detects a moving object, the floodlights
will be on and the image of the camera will turn to colorful. When the alert
stops, the floodlights will be off and the image of the camera will turn to
black & white.
*Goto the LIVE interface of the camera, tap More and Auto, then tap OFF to turn off the floodlights.
Q4. Why does the camera make alerts when there are no moving objects?
The camera recognizes the moving objects according to the change of the image
pixel, so the changes of the light and shadow within the monitoring area might
be detected as moving objects.
* Go to Setting > Detection Sensitivity* to lower the detection
sensitivity to reduce the false alerts.
Goto Setting > Detection area** to select the area for motion detection to
reduce the unnecessary false alerts.
Scan for Online User Manual
CUSTOMER SUPPORT
North America: support@heimvision.com
United Kingdom:
support.uk@heimvision.com