HeimVision HM211 Outdoor WiFi Security Camera User Manual

HeimVision HM211 Outdoor WiFi Security Camera

Product Overview

Download the App

Option 1:
Search and download PixPlus from Google Play or PixPlus-EN from App Store;
Option 2:
Scan the QR code below to download.

For Android

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ForiOS

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Account Registration and Login

Please register an account with a valid email address at your first use of this App, then log in.

Notes:

If you did not receive an activation email, please check your SPAM or contact us at support@heimvision.com.

Connecting the Camera to Your Mobile Device

IMPORTANT:

(1) This camera only supports 2.4GHz Wi-Fi;
(2) For a stable network connection, please make sure the camera and the mobile device are close to the router. At the same time, please install the antenna for the camera after you adjust the base to provide enough space for it.
(3) Do not mount the camera before confirming the successful network connection and smooth live picture.

**Connecting by Scanning the QR Code

**

You will hear “Camera start. Wait for connection” after the camera is powered on. Press and hold the Reset button for 5-6s to reset the camera if no voice prompts. You will hear “Reset Success, please wait reboot” at a successful reset.
Step 1:
Connect the mobile device to your Wi-Fi, then log in to PixPlus. Tap + in the upper right corner, then select Intelligent camera and Device adding by scanning the code;

Step 2:
Tick If you have finished the above steps, click Connect to the Network, then tap Connect to the Network. Select the Wi-Fi your mobile device is connected, enter the correct password and tap Next to continue;
password and tap Next to continue;

Connecting by AP Hotspot

You will hear “Camera start. Wait for connection” after the camera is powered on. Press and hold the Reset button for 5-6s to reset the camera if no voice prompts. You will hear “Reset Success, please wait reboot” at a successful reset.

Step 1:
Connect the mobile device to your Wi-Fi, then log in to PixPlus. Tap + in the upper right corner, then select Intelligent camera and Addition of AP hotspot;

Step 2:
Tick If you have finished the above steps, click Next, then tap Next to enter the Network configuration interface;
Step 3:
Tap Go to Setting to enter the network setting interface of the mobile device, then connect to the PIXPLUS_AP _XXXX Wi-Fi;

Step 4:
Tap ◁ to get back to PixPlus and enter Network configuration interface, then tap Next to continue;

Tips:

1. There will be a pop-up window if the PIXPLUS_AP _XXXX Wi-Fi connection is failed. Tap Confirm to connect again;
2. If you still cannot connect to the PIXPLUS_AP _XXXX Wi-Fi, it may be prohibited by the security setting of your mobile device. Please change your setting or contact us at support@heimvision.com.

Step 5:

Select the Wi-Fi your mobile device is connected, enter the correct password, then tap Confirm. The camera will connect to the Internet after 2 beeps from the camera. During the process, you will hear “Network connecting, please wait”.
When you hear “Wi-Fi connection success. Camera is on line”, the camera is connected to PixPlus successfully.

Connecting by the LAN Cable

You will hear “Camera start. Please add camera via network cable” after the camera is connected to the LAN cable and powered on. Press and hold the Reset button for 5-6s to reset the camera if no voice prompts. You will hear “Reset Success, please wait reboot” at a successful reset;

Step 1:
Log in to PixPlus. Tap + in the upper right corner, then select Intelligent camera and Addition by connecting to network cable;

Step 2:
Tick If you have finished the above steps, click Next, then tap Next to enter the interface of Configure the camera.
Scan the QR code on the bottom of the camera and wait.
During the process, you will hear “Network connecting, please wait”. When you hear “Camera is on line”, the camera is connected to PixPlus successfully.

Ti p :
After the camera is connected to the App with the LAN Cable, you can switch to Wi-Fi connection for flexible placement and operation of the camera, Go to the interface of Setting, select Change Wi-Fi network and input the correct password, After successfully connecting to the Wi-Fi you selected, unplug the LAN cable and reboot the camera,

Connecting the Camera to Amazon Alexa

Step 1:
Log in to Amazon Alexa with your Amazon account after downloading and installing it, tap on the left upper corner of the Home page, then select Skills & Games;

Step 2:
Search and select Closeli, then enable it by tapping ENABLE TO USE;

Step 3:
Log in to Closeli with your PixPlus account, then allow Amazon Alexa to link with your PixPlus account by tapping Allow.

Note:

Closeli is the application that helps PixPlus realize Alexa’s Skill.
Step 4:
Close the page of Closeli has been successfully linked after a successful link, then tap DISCOVER DEVICES in the pop-up page to discover the camera in PixPlus.

Step5:

After discovering, tap CHOOSE DEVICE to start the experience. You can control your camera with Amazon Alexa by starting to say “Alexa, show the camera” to enter the LIVE picture interface, and say “Alexa, stop” to exit from it.

Note:
For renaming the linked camera or linking a new camera with Amazon Alexa, please discover the device from Amazon Alexa again.

Camera Installation and Adjustment

After confirming the successful Wi-Fi connection and smooth LIVE picture, select your ideal mounting position.
Step 1:
Drill 4 screw holes on the wall/ceiling according to the base of the camera, then insert 4 green plastic expansion pipes into the holes;
Step 2:
Fix the base of the camera into the expansion pipes with 4 metal screws.

Step 3:
Loosen the screws to adjust the angle of the camera and tighten the screws after the adjustment.

Tips:

1. The SdB antenna can strengthen the Wi-Fi signal, but obstacles like wall, furniture, etc., will cause signal attenuation. If the mounting position of the camera is with poor network, an extra repeater or LAN connection is recommended.
2. This IP65 camera can be used for outdoor. Please make sure the power input and LAN port are waterproof to avoid the water leakage after mounting it outdoor.

• IP65 is rated as “dust tight” and protected against water projected from a nozzle. 3. Install the microSD card before mounting the camera if it’s needed. Keep the SD card slot facing down and avoid mounting the camera in a location that will be impacted and soaked by rain. 4. Please keep the screws well when installing the microSD card and adjusting the camera.

Function Overview

After successfully connecting the camera to PixPlus, it will show the thumbnail of the camera in the main interface.

Cloud service (optional):

Tap it to check subscription packages, renew the subscription and enter the activation code. If you haven’t subscribed a cloud service package, please install a microSD card to record and save video.

Private share:
Share the camera with the account of your family member, then they can watch the live picture or the videos recorded accordingly. The shared account should be a registered account of PixPlus.

Setting:
Set up more functions for the camera.

Device switch:
Turn on/off the camera remotely.

Tap on the th um bna ii to enter the LIVE interface.

Video Playback:

If a microSD card is installed, go to the interface of Setting, tap Play Videos From, then select Memory card to watch the videos recorded in the microSD card.
If the camera is subscribed with Cloud service, tap this icon to play the video recorded in the cloud directly.

Messages:
Tap it to watch all the videos recorded when the camera detects the sound, motion and so on. This function is only available in the camera with Cloud Service.

Image Quality:
Switch the image quality between HD and SD. SD is recommended for a smoother streaming.

Call:
Tap it to talk with people through the camera.

Sound

To hear sound from the camera, please unmute Sound. ( means the sound is muted). Sound

Record:
Tap it to start recording the current live video, tap again to end and save it to the internal storage of your mobile device.

Auto:
Tap it to set up the modes of the floodlights on the camera. It includes ON, OFF and Auto.

Troubleshooing Guide

Q1. How can I watch the videos from PC?

• Please visit https://www.ucloudcam.com, then log in to the system with your Pixplus App account and password.
  Q2. Why can’t I get push notifications of alerts on my mobile device?
• Make sure you allow PixPlus to send you notifications in the settings of your mobile device.
• Make sure you switch on all the options in Push
  Notification Settings.
• Make sure the current time is not during the scheduled time that stops the notification.
• When you watch the live video of the camera, the mobile device will not get any notification.
  *Email notification is only available for the camera with
  Cloud Service.

Q3. How can I turn off the floodlights?
The image of the camera will be black & white at night if the Night Vision is ON. If there is alert when the camera detects a moving object, the floodlights will be on and the image of the camera will turn to colorful. When the alert stops, the floodlights will be off and the image of the camera will turn to black & white.
*Goto the LIVE interface of the camera, tap More and Auto, then tap OFF to turn off the floodlights.
Q4. Why does the camera make alerts when there are no moving objects?
The camera recognizes the moving objects according to the change of the image pixel, so the changes of the light and shadow within the monitoring area might be detected as moving objects.
* Go to Setting > Detection Sensitivity* to lower the detection sensitivity to reduce the false alerts.
Goto Setting > Detection area** to select the area for motion detection to reduce the unnecessary false alerts.

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CUSTOMER SUPPORT

North America: support@heimvision.com
United Kingdom: support.uk@heimvision.com

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