DELL WH1022 Stereo Headset User Guide
- June 6, 2024
- Dell
Table of Contents
Dell Stereo Headset
WH1022
User Guide
Regulatory Model: HS2201
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2021-09
Rev. A00
Overview
The Dell WH1022 Headset is the latest in the Dell stereo headset line-up which offers the following:
- Light weight and comfortable earpads
- High resolution audio output
- Clear voice microphone
What’s in the box
Dell WH1022 Headset
|
---|---
Headset controller
|
User Documentation
(Quick Start Guide, SERI and Warranty Information)
| 
Views
Headset
- Leatherette ear pads
- Adjustable headband
- Adjustable noise canceling microphone boom
- Controller
Controller
- Mute indicator
- Mute/unmute microphone
- Volume controls
- Mute/unmute speaker
- Power indicator
- Headphone jack
Set up your headset
1 Connect the headset’s audio cable connector to the headphone jack on the headset controller.
2 Connect the USB-A end of the headset controller cable to a USB-A port on your notebook or desktop.
Note: The headset can be connected to your notebook, desktop or mobile device without the headset controller as well.
Headband & microphone boom fit
Headband fit
Adjust headset by sliding headband open or closed.
Headband fit
- Microphone boom rotates 270 degrees. Wear it on either left or right side to capture voice better.
- Adjust flexible microphone boom location.
Headset in-line controls and indicator light
Button
| Usage| Indicator Light|
Action
---|---|---|---
|
Mic Mute
| Mute On| Solid Red|
Short press to Mute On
Mute Off| No Light|
Short press to Mute Off
+
|
Volume
| No Light|
Short press to Volume Up
–
|
Short press to Volume Down
|
Speaker Mute
|
Mute On
|
No Light
| Short press to Mute / Unmute
Mute Off
Mic mute off + Speaker mute off
| The user can hear the receiver, and the receiver can also hear the user.
Mic mute on + Speaker mute on
| The user cannot hear the receiver, but the receiver cannot hear the user.
Mic mute off + Speaker mute on
| The receiver can hear the user, but the user cannot hear the receiver.
Mic mute on + Speaker mute off
| The user can hear the receiver, but the receiver cannot hear the user.
- Speaker Mute
- Volume
- Mic Mute
- Mute On
- Mute Off
- Speaker On
- Speaker Mute
- Power On
- Power Off
Specifications
Model No.
| WH1022
---|---
USB-A
|
USB 2.0
3.5mm audio jack|
CTIA
Height x Width x Depth:
|
Headset
| 161.5 mm x 155.2 mm x 59.8 mm
Ear pads
| 60 mm x 60 mm x 10 mm
Operating voltage
| 3.0-5.5 V
System requirements
| Windows® 7 or higher
MacOS® 10.7 or higher
Linux®
Technical specifications
| Input impedance| 32 Ohms
Sensitivity(headphone)| 94 dB +/- 3 dB
Sensitivity(microphone)| -47 dB +/- 3 dB
Frequency response (headphone)| 315 Hz – 20 kHz
Frequency response (microphone)| 100 Hz – 18 kHz
Frequently asked questions
1. What is the recommended configuration to install the Dell WH1022
headset?
Windows 7 64-bit or newer
One USB 2.0 type-A port
2. How do I know if my headset is on?
The Dell WH1022 headset has a status-LED on the controller that stays on
(green light) when the headset is in use. The status-LED behaviour is as
follows:
Headset is on – Status LED is solid green
Headset is off – No light
3. Can I use the Dell WH1022 headset without the controller?
Yes, you can directly plug-in the 3.5mm audio jack to any device with 3.5mm
port.
4. Can I use the controller with other earphones?
Yes, as long as your earphones has 3.5mm audio jack (CTIA), you can plug into
the controller and connect it to a computer.
Troubleshooting
Problem
|
Possible solutions
---|---
No audio from headset| 1. Unplug and re-plug the headset to the
computer.
2. Test on an alternate device if available.
Echo heard from the Mic| 1. Adjust the volume on your computer or on
the host software.
2. Adjust the mic boom so that it is not too close to your mouth.
Buzzing noise heard on calls| Check the 3.5mm audio jack by unplug and
plug back, if the status remain, try rotate the audio jack.
Unable to hear audio clearly| 1. Adjust Mic closer to your mouth.
2. Adjust the microphone volume on the adapter or adjust the microphone
type on the selected adapter.
3. Unplug and re-plug the headset to check again.
Computer speakers playing audio despite having the headset plugged in.|
Please check the “Setting>System>Audio>Select Output Device” and select “Dell
Stereo Headset”.
Statutory information
Warranty
Limited warranty and return policies
Dell WH1022 headset ships with a 3-years limited hardware. If purchased
together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user
agreement, which you can find at
www.dell.com/terms This document contains a
binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s end user contract terms.
Dell may also provide an additional hardware warranty–full details of the Dell
end user contract and warranty terms can be found by going to
www.dell.com, selecting your country from the list at
the bottom of the “home” page and then clicking the “terms and conditions”
link for the end user terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s warranty terms. Dell may also provide an additional hardware warranty
full details of Dell’s warranty terms can be found by going to
www.dell.com, selecting your country from the list at
the bottom of the “home” page and then clicking the “terms and conditions”
link or the “support” link for the warranty terms.
Safety Information
Keep the volume at optimal levels while in use.
Do not listen at high volume levels for a long period. Prolonged exposure to a
high volume may cause a high sound pressure and may cause a risk of hearing
damage.
Getting help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
Steps
- Go to www.dell.com/support.
- Select your support category.
- Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
- Select the appropriate service or support link based on your need.
References
- 客户送修服务查找工具 | Dell 中国
- 支持 | Dell 中国
- Computer and IT Equipment Recycling Solutions | Dell USA
- Terms of Sale | Dell
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>