COX CGM4141 Panoramic Wifi Gateway for Fiber Instructions

: June 6, 2024
: Cox

Table of Contents

COX CGM4141 Panoramic Wifi Gateway for Fiber
Here’s what’s in your kit
Here’s what to do
We’re here to help
FAQs
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

COX CGM4141 Panoramic Wifi Gateway for Fiber

Here’s what’s in your kit

Ethernet cable

If the ONT already has an Ethernet cable connected, then you won’t need the one included in the kit.

Before connecting the Gateway:

Cox has already installed an Optical Network Terminal (ONT) at your residence to deliver your internet service. You’ll need to locate the ONT before connecting it to the Gateway. It’s usually mounted to an inside wall or inside a smart panel. If your ONT is on a garage or outside wall, follow the steps listed on the back FAQs panel.

Refer to your ONT to check the following:

Ensure the POWER light on the ONT is solid green. Next, check that the PON or BROADBAND light is solid green.
If the lights are not solid green, then we’ll need to help you get set up. Call 1- 888-556-1193 for assistance.

Here’s what to do

Plug in the Ethernet cable

Look at the ONT to see if there’s already an Ethernet cable 1 connected. If there is a visible Ethernet cable, then connect it to the ETH 1 port on the back of the Gateway. If there is not a visible Ethernet cable, then remove the ONT’s faceplate and plug the Ethernet cable into the ONT’s Ethernet port. Plug the other end into the ETH 1 port on the Gateway. Then reattach the faceplate.

IMPORTANT:

Don’t touch or disturb the PON/WAN cord. There are dangerous lasers in use.

Plug in the power cord

Plug the power cord into the Gateway and the wall outlet. Plugging it in powers it on. Then wait about 10 minutes for it to fully boot up.

Connect to the network

Open the wifi settings on your smartphone, tablet, or computer. Connect to the network using the network name (SSID) and password from the bottom label on the Gateway. Then surf the web to verify that your internet is working. We recommend you personalize your network information because it’ll be easier to remember and more secure. Just download the Cox Panoramic Wifi app and sign in to manage your network.

FAQs

What if my ONT is on a garage or outside wall?

Don’t connect it directly to the Gateway. Instead, plug the Ethernet cable into the ETH 1 port on the back of the Gateway and the other end to an active Ethernet wall jack that’s inside. Then continue the install at step 2.

How do I remove the ONT’s faceplate?

Depending on your type of ONT, you’ll either slide down the faceplate or pinch the sides to lift it off.

Why isn’t my Gateway working?

Try rebooting it—just unplug the power cord from the Gateway, wait about 10 seconds, then plug it back in. Make sure all of the connections are tight and completely plugged in. It’ll take a few minutes to fully reset. It’s important not to unplug or reboot the ONT.