neato D800 Intelligent Robot Vacuum Cleaner User Guide

D800|D8|D9|D10-Intelligent Robot Vacuum Cleaner
User Guide

Meet your Neato Intelligent Robot Vacuum

Congratulations for choosing the Neato robot vacuum.
Your Neato is designed from the ground up to deliver unparalleled performance and ease of use that will revolutionize your vacuuming experience.
We know you are excited to start using your Neato. Please take a few moments to read this manual and become familiar with your Neato to ensure you get the most benefit from using it.
IMPORTANT! Read before continuing with set-up
To ensure an optimum experience, observe the following guidelines:

• Keep your Neato indoors. It was not designed for outdoor use.
• Although Neato robots have a smart navigation system to avoid obstacles, your Neato may occasionally bump into furniture, objects, pets, and people.
• Remove small objects on the floor, such as stray socks, jewelry, and cords, as well as items that may be damaged by bumping.
• If the area to be cleaned has a cliff, drop, balcony, fireplace, stairs, or other areas where your Neato could fall or that represent danger, place a physical barrier or create a No-Go Zone. Neato Robotics is not responsible for any damage to furniture, rugs, or flooring.
• Neato rotating brush works like the brush in a regular upright vacuum cleaner. Do not use the Neato on floors or rugs (especially those with fringes) where you would not use a regular upright vacuum.
• Shiny surfaces and black floors might cause navigation problems.
• Watch your Neato during the first few cleaning runs.
  Adjust the cleaning environment to optimize the robot’s navigation. For example:
  » Move or cover pet bowls and plant trays to keep your Neato away from liquids and wet areas.
  » Clear the area of small items such as toys and clothing.
  » Tie up wires, curtains, and other low-hanging items.

Related documents
In addition to this User Guide, the following documents are supplied with your Neato:

• Quick start guide — contains instructions to get your Neato up and running in the shortest possible time.
• Important information & warranty — contains safety, warranty, and other important information about your Neato.

Getting Help
For helpful information, including how-to videos, frequently asked questions, and tips & tricks for optimal operation, go to https://neatorobotics.com/support. On your MyNeato app, you can also tap to contact Neato Customer Care.
If you need additional assistance, we are here to help. Contact us at: neatorobotics.com/customer-care.

Getting to know your Neato robot

1 Power adapter (detachable supply unit)
2 Laser cover
3 Top
4 Dirt bin and filter
5 Handle
6 Charge base
7 Battery icon| 8 Wi-Fi icon
9 Play button
10 Info button
11 Front bumper
12 Brush
13 Wall following sensor window
14 Side brush| 15 Wheels
16 Drop sensor window
17 Charging contacts
18 Brush guard
19 Battery door
20 Bum rollers
21 Cleaning tool
---|---|---

BATTERY LED

WHEN THE NEATO ROBOT IS…| BATTERY LED COLOR AND BEHAVIOR| MEANING (BATTERY CAPACITY LEVEL)
---|---|---
Off the charge base| Green| Battery level is full. Ready to clean.
Yellow| Battery level is low. Move to charge base.
Steady red| Battery level is critically low. Move to charge base.
Fast blinking red| Battery has a fault and must be serviced.
On the charge base| Steady green| Battery power is at full charge. Ready to clean.
Slow pulsing green| Battery power is at medium and battery is charging.
Slow pulsing yellow| Battery power is low and battery is charging.
Slow pulsing red| Battery power is critically low and battery is charging.
Fast blinking red| Battery has a fault and must be serviced.

WI-FI LED

Wi-Fi.
Off| Neato is not connected to Wi-Fi.

PLAY BUTTON LED

the error.
Pulsing white| Neato is paused.
Off| Neato is sleeping or powered off.

Preparing to use your Neato robot

Before you start using your Neato, perform the setup instructions in this chapter.
Positioning the charge base
Before positioning the charge base, select a clear area with good Wi-Fi coverage.
Begin by inserting the plug behind the charge base into an AC outlet. Shorten the cord as needed by wrapping it behind the charge base.
Make sure the charge base is against the wall and plugged in securely.
Place Neato against the charge base. When docked properly, the battery LED on the robot vacuum lights up.

Checking the battery
Your Neato battery comes partially charged. Before you use your Neato for the first time, position it at the charge base and allow the robot to charge until the battery LED becomes green (up to 3 hours).
NOTE: Always charge your Neato using the supplied Neato Original charge base and battery.
Auto recharge and resume
If the area to be cleaned is very large, your Neato may need to recharge its battery before finishing the job. Once recharged, it will return to finish where it left off.

Connecting to the My Neato app

IMPORTANT NOTE: You must connect your Neato to the My Neato app before using your robot vacuum.

1. Confirm that the charge base is positioned properly and within good Wi-Fi coverage.
2. Use this QR Code to download the My Neato app from the Internet to your phone.http://www.neatorobotics.com/my-neato-app
3. On your phone settings, turn on Bluetooth communication.
4. Complete the connection procedure by following the steps on the My Neato app.
5. During the procedure, you will be asked whether you want to receive notifications from the My Neato app. Allowing notifications permits your Neato to notify you about its status and alerts.

The My Neato app allows you to:

• Start and pause your Neato when you are not home
• Select cleaning modes: Eco, Turbo
• Get cleaning coverage map
• Create a Routine to schedule cleanings
• Receive cleaning status notifications instantly
• View battery status
• Receive notifications about Neato software updates
• Receive maintenance alerts and context- sensitive help to keep your Neato operation at its peak
• Get feature updates
• Chat with customer support for help

Operating your Neato robot from multiple smartphones
You can use the My Neato app on multiple smart devices in a household to operate the same Neato. Just download the My Neato app to other smartphones and then sign into the same My Neato account using the email and password originally used to set up your Neato.

Selecting a cleaning mode on the My Neato app

Cleaning modes
Before you start, cleaning either with the My Neato app or manually, you can select a cleaning mode to determine how your robot vacuum cleans.
By default, Neato uses Eco Mode. However, you can use the My Neato app to change modes to suit your cleaning requirements. The following table describes the cleaning modes.

your Neato to clean the largest area on a single charge. Eco Mode is ideal for hardwood floors and is the quietest mode. This is the default mode.
TURBO | Sets your Neato’s brush and blower to high power. This mode provides stronger suction and a faster rotating brush. Turbo Mode is ideal for carpets, but consumes more battery power than Eco Mode.

NOTE: The cleaning mode you select applies to subsequent cleaning operations performed using the My Neato app as well as a clean started by pressing the play button on your Neato.
Extra Care navigation
In addition to the listed cleaning modes, your Neato supports an Extra Care navigation feature that is useful if you have especially delicate furniture. This feature is enabled from the same page on the My Neato app where you select cleaning modes. When this feature is enabled, your Neato navigates more carefully and leaves a wider buffer around objects such as delicate pieces of furniture and chair legs. Extra Care navigation is available on D9 and D10 only.

Cleaning with the My Neato app

Using the My Neato app to clean
Your Neato cleans the entire floor plan on one level, moving automatically from room to room. From the app you can start cleaning, pause, resume, and cancel to return to charge base.
To clean a house:

1. Remove small objects and loose cords from the floor.
2. Make sure that your Neato is placed at the charge base.
3. Tap to start cleaning.
4. Tap to pause cleaning.
5. Tap to continue cleaning.
6. Tap Cancel and return to base button to send your Neato back to the charge base.

During cleaning, your Neato comes off its charge base, explores its surroundings, and starts cleaning in sections approximately 15 x 15 feet (4.6 x 4.6 meters) in size, depending on layout and furniture. Your Neato continues to clean the entire room on one level, section by section, until the entire area is cleaned. It then moves from room to room to continue cleaning. If your Neato cleans a room partially, it will return to complete that room before finishing the job.

Moving a Neato robot mid-cleaning
Do not pick up your Neato while it is moving.
Otherwise, it can become disoriented, deviate from its normal smart behavior, and have difficulty finding its charge base.
To pause the cleaning, press once while your Neato is cleaning. If you then lift your Neato, put it back down within 1 foot of where you picked it up.

Creating a Floor Plan Map and No-Go Zones

Creating a Floor Plan Map
Creating a floor plan map of your house allows you to set up No-Go Zones, so you can tell your Neato which areas of your house you want to avoid cleaning.
After your Neato performs its first cleaning using the My Neato app, it creates a map of your house automatically. To view the map, tap in the My Neato app. For best results, remove small objects and loose cords from the floor and start cleaning the whole house on your first run.
NOTE: You must start cleaning from the charge base to create a Floor Plan Map.
From map view, you can select to create No-Go Zones, name, and delete your maps.
NOTE: If your Neato has not yet performed an initial cleaning, you will not see a map. In this case, tap to start cleaning. A floor plan will be created after the first cleaning.

Creating No-Go Zones
No-Go Zones allow you to tell your Neato to avoid areas that should not be cleaned, such as a child’s play area or a dog bowl.
No-Go Zones are easy to set up using the My Neato app:

1. Go to map view by tapping
2. Create No-Go Zones in your map, by tapping
3. Select
4. Drag a No-Go Zone rectangle to the area of the map that you want to select. You can adjust No-Go Zone size by enlarging or reducing the No-Go Zone rectangle. Repeat step 3 to add more No-Go Zones to the map.
5. Tap < on the top left of your screen and your No-Go Zones will be saved automatically.

Schedule cleaning Routines and locating your Neato robot

Creating Routines to schedule cleanings
You can schedule your Neato to clean an entire house on certain days and times by creating a Routine.
To set up a Routine:
1. Select in the My Neato app.
2. Tap to add a new Routine.
3. Select day(s) and time during the week to schedule your cleaning.
4. Select Cleaning Modes
5. Tap the to save your Routine

Locating your Neato robot
There may be times when your Neato becomes stuck or stops at an unknown location in your house. When you tap your Neato will make a sound which will guide you to find its physical location.
Updating your Neato robot
Technology improves over time, and so will your Neato. For this reason, Neato will automatically update your robot and sends notifications to your My Neato app, so you always have the latest features as soon as they are available.
Troubleshooting your device
If an error occurs while operating your Neato, click the error link in the My Neato app to see what the error means and what corrective action to take.
For more information, visit https://neatorobotics.com/support.

Manually operating your Neato robot

NOTE: Before you start manual cleaning for the first time, you must connect your Neato to the My Neato app. See Connecting to the My Neato App.
Cleaning an entire house
To clean your house, confirm that the Play LED is white. You can initiate cleaning by pressing once. Your Neato robot will clean the entire floor on one level automatically moving room to room.
Cleaning one room
If you just want to clean one room, you can manually place your Neato in the room, press and close the door. Your Neato will clean the room and return to where you originally placed it. When your Neato has finished cleaning, please put it back on its charge base.

PLAY BUTTON

INFORMATION BUTTON

robot’s status.
Short press when the Info button is red.| Hear information about an error and how to resolve it.
Long press.| Hear information that the user is connected to the correct robot.
Long press while also pressing the Play button.| Performs a factory reset.

Maintaining your Neato robot

For reliable operation, check and clean your Neato robot’s brushes and empty its dirt bin after every use or as needed, depending on your environment. Failing to do this maintenance may impact your Neato’s performance and may void your warranty coverage.

Emptying dirt bin and cleaning filters
After each use, empty the dirt bin, clean the airways and opening, and clean the filter. To remove the filter, pinch the handle and pull out. Replace the filter every 1 to 2 months or more frequently as needed.
Cleaning the brush
We recommend that you clean the brush monthly. Remove the side brush and set aside. Follow the steps below:

Cleaning the top of the Neato robot
Clean the top of your Neato and the area around the laser top with a soft cotton cloth.

Cleaning the sensors
Use a dry cotton swab to clean the three drop sensor windows on the bottom of your Neato. **Accessories
** Always purchase Neato Original accessories and parts:

• Batteries
• Filters
• Brushes
• Cleaning tool
• Charge base

For information about accessories and replacement parts for your Neato, go to neatorobotics.com.
Using unauthorized or third-party (non-Neato Original) accessories can damage your Neato and will void your warranty.
Recommended replacement schedule depends on use.
Filters – every 1 to 2 months
Brushes – every 6 to 12 months
Batteries – every 12 to 18 months

Neato Robotics®, Inc.
50 Rio Robles
San Jose, CA 95134, USA
NeatoRobotics.com

References

• Neato Robotics | Smart Navigation Robot Vacuums and Accessories
• Customer care – Neato Robotics

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