UniFi AC2200 Tri-Band Mesh-Wi-Fi Booster User Manual

: June 6, 2024
: Unifi

Table of Contents

GENERAL
THE DEVICE
MESH WI-FI AS AN ADD-ON OR BUNDLE
INSTALLATION & AFTER SALES SERVICE
WARRANTY
CHARGES, PAYMENT & BILLING
RELOCATION OF SERVICE ADDRESS
CANCELLATION AND TERMINATION OF SERVICE
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

FAQ and T &C for Mesh Wi-Fi Offerings (Version 1: 16 June 2021)
FREQUENTLY ASKED QUESTIONS (FAQ)
FOR
MESH WI-FI ADD-ON

MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
1.| I am a unified customer and would like to add on purchase of Mesh Wi-Fi. How can I purchase Mesh Wi-Fi for my existing unified account?| § Easy, you can add on purchase of Mesh Wi-Fi for your existing unified account via the following channels:

i. Online: https://unifi.com.my/unifi-experience

ii. TMpoint outlets nationwide

iii Sales Centre (TMSC) – call 100 and press 4

iv. myunifi app
and you can choose to add on the Mesh Wi-Fi model to your existing unifi account with the following Mesh Wi-Fi options:

i. Mesh Wi-Fi Deco X60 at RM55/month for 24 months

ii. Mesh Wi-Fi Deco M9 Plus at RM35/month for 24 months OR

iii.Mesh Wi-Fi Deco M4 at RM15/month for 24 months
§ The additional charges for the Mesh Wi-Fi will be included in your existing unifi bill.
Note : At the moment, Mesh Wi-Fi Deco X60 is only available via TMpoint and TM Sales Centre (TMSC) – call 100 and press 4.

2.| What are the steps to add on the purchase of Mesh Wi-Fi via online?| § Just follow the simple steps below:

i. Go to https://unifi.com.my/unifi-experience and click “I’m interested”.
ii. Register or login to Digitalme.

iii. Select your unifi Service ID.
iv. Please insert the details for your Mesh Wi-Fi order.
v.Please tick the box to acknowledge that you are agreeable to the Terms and Conditions (T&C), and then click “Submit”.
vi. Once your order is successfully submitted, you will receive an email on your order details.
vii. Your order will be delivered by our appointed courier partner.
viii. You can perform self-installation by referring to the manual provided.
Important Note : TM Sales Representative may contact you should there be any further information required to complete the purchase. Please provide accurate and complete delivery details to avoid delivery issues.

MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
3.| What are the steps to add on the purchase of Mesh Wi-Fi through myunifi app?| § Just follow the simple steps below:

i.Open your myunifi app and login to the app.

ii. Click on the Mesh Wi-Fi banner.

iii. Click “GET IT NOW”.

iv. Select your unifi Service ID.

v. Choose your preferred Mesh Wi-Fi device model.

vi. Please insert the details for your Mesh Wi-Fi order.

vii. Please tick the box to acknowledge that you are agreeable to the Terms and Conditions (T&C), and then click “Submit”.

viii. Once your order is successfully submitted, you will receive an email on your order details.

ix. Order will be delivered by our appointed courier partner.

x. You can perform self-installation by referring to the manual provided.

Important Note : Please provide accurate and complete delivery details to avoid delivery issues.

4.| How will I know that my Mesh Wi-Fi order is successful?| § You will receive an order confirmation email from Lapasar (welcome@lapasar.com) with your order and delivery details.
5.| How long does it take for my Mesh Wi-Fi order to be delivered? And where can I check my order status?| § Your Mesh Wi-Fi order will be delivered via J&T Express within 3-7 working days after the completion of order processing from any of the channels.
§ You will be able to check your Mesh Wi-Fi delivery status via J&T Express website, https://www.jtexpress.my/track.php using your tracking number provided in your order confirmation email.
Important Note : Due to the Movement Control Order (MCO) restrictions in certain areas, the delivery of Mesh Wi-Fi may experience some delay. We appreciate your kind patience and understanding.
6.| Do I have any other courier service options to choose from?| § Currently, all Mesh Wi-Fi orders will be delivered by our courier partner, J&T Express only.
MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
7.| Why am I unable to get any status or ‘Not Found’ appears in the J &T Express website when I search for the Tracking Number that I’ve received?| § If it is already beyond seven (7) working days after receiving the order confirmation email from Lapasar, please provide your details to our TM Frontliners and we will update you soonest.
8.| I’m a non-unified customer, can I purchase Mesh Wi-Fi only without subscribing to unify via unified portal?| § Please note that this Mesh Wi- Fi is available for existing unifi customers only.
9.| Can I cancel my Mesh Wi-Fi order?| § Please note that order cancellation is not allowed once you have provided your consent and agreed on the order.§ However, if you still insist to proceed with the cancellation, kindly note that you will be charged with the remaining months of your 24-months Mesh Wi-Fi subscription.
10.| If I made an add-on purchase of Mesh Wi-Fi over the counter at point, can I get the Mesh Wi-Fi on the spot or it will still be couriered to my delivery address?| § If you made your Mesh Wi-Fi order over-the-counter at TMpoint, your Mesh Wi-Fi will still be delivered via the courier service.
11.| Do I have to return the Mesh Wi-Fi if I terminate my unifi account within the Mesh Wi-Fi contract still under provisioning?| § In the event of cancellation or early termination of Mesh Wi-Fi as Device add-on with twenty-four (24) months commitment [before completion of the twenty-four (24) months Subscription Period], the Customer is subject to pay an early termination fee as a penalty based on the balance of the remaining months.§ Penalty charges will be imposed for the remaining months of Mesh Wi-Fi as a Device add-on if the Customer terminates unifi service within 24 months of the Mesh Wi-Fi period
§ The above penalty shall be reflected in TM’s bill.
12.| Where can I refer for more information on Mesh Wi-Fi product details?| § For more information on Mesh Wi-Fi and other products by TP- Link visit TP-Link’s official website at https://www.tp- link.com/my/
MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
FAQ ON MESH WI-FI
13.| What is Mesh Wi-Fi?| § TP-Link Deco M9 Plus and TP-Link Deco M4 Mesh Wi-Fi is an evolution of Wi-Fi extender. It uses mesh technology to provide wider Wi-Fi coverage to the premise by connecting two (2) or more devices that act as a beacon that will engulf your entire house.
§ For detail information on TP-Link Mesh Wi-Fi, you may refer to the below links:Deco X60 | AX3000 Whole Home Mesh Wi-Fi 6 System | TP- Link Malaysia

Deco M9 Plus | AC2200 Smart Home Mesh Wi-Fi System | TP-Link Malaysia

__Deco M4 | AC1200 Whole Home Mesh Wi-Fi System | TP- Link Malaysia

14.| What are the models of Mesh Wi-Fi that unifi offers?| § There are three (3) types of Mesh Wi-Fi models offered for unifi customers.

i. TP-Link Deco X60: AX3000

ii. TP-Link Deco M9 Plus: AC2200

iii. TP-Link Deco M4: AC1200

__TP-Link Deco X60: AX3000

__

MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
| | ** _TP-Link Deco M9 Plus: AC2200

_ ___TP-Link Deco M4: AC1200

_**

__ § Refer to the following links below for details:

Deco X60 | AX3000 Whole Home Mesh Wi-Fi 6 System | TP- Link Malaysia

Deco M9 Plus | AC2200 Smart Home Mesh Wi-Fi System | TP-Link Malaysia

__Deco M4 | AC1200 Whole Home Mesh Wi-Fi System | TP- Link Malaysia

15.| What are the features of Mesh Wi-Fi?| § Mesh Wi-Fi product features are as below:

TP-Link Deco X60 :

·Expand Wi-Fi coverage up to 5,000 sqft

· Faster and reliable connection for up to 150 devices

· Equipped with the latest OFDMA and MU-MIMO technology for simultaneous transmission

·3 years anti-virus license

· Parental control: Block inappropriate content and restrict time spent online

· Quality of Service (QoS): Assign priority to different online activities and devices

· In-app speed test to easily check connectivity

· Best to use with Wi-Fi 6 devices

MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
| | TP-Link Deco M9 Plus :

·Expand Wi-Fi coverage up to 4,500 sqft

·Faster and reliable connection for up to 100 devices

· Equipped with MU-MIMO technology

·3 years anti-virus license

· Parental control: Block inappropriate content and restrict time spent online

· Quality of Service (QoS): Assign priority to different online activities and devices

· Built-in Smart Hub: Bringing all smart devices together in one easy-to-use app

·In-app speed test to easily check connectivity

__TP-Link Deco M4 :

·Expand Wi-Fi coverage up to 3,800 sqft

·Fast and stable connections for multiple devices

·Equipped with MU-MIMO technology

· Parental Control: Block inappropriate content and restrict time spent online

· Basic Quality of Service (QoS): Assign priority based on devices

16.| Do I have to connect my devices to unify Home/Business in order to use the Mesh Wi-Fi?| § Once the Mesh Wi-Fi is connected to your unifi Home / Business, you will be able to use the device anywhere as long as there is an internet connection.
17.| What are the minimum requirements for using Mesh Wi-Fi?| § Customers will require an Internet connection, an unifi Home/Business router and a power supply to use the Mesh Wi-Fi via a unified network.
18.| Which if modem/RG/router is the Mesh Wi-Fi compatible with?| § The TP-Link Deco M9 Plus and M4 Mesh Wi-Fi are compatible with all unifi devices.
MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

Deco M4 | AC1200 Whole Home Mesh Wi-Fi System | TP- Link Malaysia

20.| Do I need to plug in the Mesh Wi-Fi to a power outlet?| § Yes, you will need to plug in the TP-Link Deco M9 Plus and M4 Mesh Wi-Fi unit to a power outlet. Below is a simple step by step instruction:
21.| How should I set up the Mesh Wi-Fi?| § The TP-Link Deco X60, M9 Plus and M4 Mesh Wi-Fi come in a pair per box. The Mesh Wi-Fi nodes can be paired easily using TP-Link DECO app.
§ Simply download the DECO app from Play Store/App Store for FREE and follow the instructions in the app. Click HERE for detailed guidelines for TP-Link Deco X60, click HERE for TP-Link Deco M9 Plus, and click HERE for TP-Link Deco M4.
22.| What is the warranty period for the Mesh Wi- Fi?| § The device comes with three (3) years warranty from the manufacturer, TP-Link.
MESH WI-FI PURCHASE FOR EXISTING UNIFI CUSTOMERS

NO| QUESTION| ANSWER
23.| Who should I contact for any inquiries on the Mesh Wi-Fi configuration or further product and technical assistance?| § For TP-Link After-Sales Support for the Mesh Wi-Fi, you may contact the manufacturer directly via the following channels:
TP Link Contact Technical Support: 1. Toll Free: 1800 22 8887 / 03-2141 4358 (Mon-Sun, 10am- 7pm)
2. Warranty & RMA support: +603 2141 4358 (Mon-Sun, 10am – 7pm)
3. E-mail: support.my@tp-link.com (Mon-Sun, 10am – 7pm)
4.Sales E-mail: request.malaysia@tp-link.com
5. Website: www.tp-link.com.my

__ § Should you require assistance with Mesh Wi-Fi installation, you may contact TM via Live Chat / 100 or visit the nearest point to request for assistance from unifi Elite’s service. unifi Elite also offers Wi-Fi consultation and solutions (beyond TM connectivity issues), at your home. There will be a one-off charge of RM120 per visit, which will be reflected in your next bill for this service.

MESH WI-FI TERMS & CONDITIONS

Thank you for choosing unifi.

These Terms and Conditions is incorporated and form part of Mesh Wi-Fi terms of use, thus binding on you. Kindly read the agreement carefully before subscribing to the Device. By subscribing to the Device, you acknowledge and agree that you have read, understood, and agree to be bound by the terms herein (“Agreement”). All of the terms and conditions stated below will be applicable to all the unifi service(s) subscribed by you in regards to the Mesh WiFi.

GENERAL

1.1 Mesh Wi-Fi is a device (“Mesh Wi-Fi”) offered by Telekom Malaysia Berhad (“TM”) which enables unified Customers to improve Wi-Fi signal and coverage in their homes.
1.2 By subscribing to Mesh Wi-Fi either via unified bundle or device add-on with a twenty-four (24) months commitment period, the Customer will receive Mesh Wi-Fi (warranty applicable) subject to the terms and conditions contained herein.
1.3 This Device is only offered to new or existing unifi Customers.
1.4 TP-Link Malaysia (“TP-Link”) is the official TM partner in providing Mesh WiFi devices, together with TM’s appointed Marketplace platform, and also-Link appointed delivery partner.
1.5 By subscribing to Mesh Wi-Fi, the Customer hereby agrees to the order processing days and delivery process.
1.6 Customer hereby agrees to receive an auto-generated email from TM’s appointed Marketplace platform with tracking number details and manually track the delivery in the TP-Link appointed delivery partner Tracking Portal.
1.7 All other existing General Terms and Conditions for unifi Home Fibre Broadband, unifi Business Fibre Broadband, Campaign and Promotion Terms and Conditions shall continue to apply.

THE DEVICE

2.1 There are three (3) types of Mesh Wi-Fi offered by TM i.e. Mesh Wi-Fi Deco X60, Mesh Wi-Fi Deco M9 Plus and Mesh Wi-Fi Deco M4.
2.2 By subscribing to Mesh Wi-Fi, Customers hereby agree that Mesh Wi-Fi is provided by TP-Link and will be delivered via TP-Link’s appointed delivery partner.

MESH WI-FI AS AN ADD-ON OR BUNDLE

3.1 Customers can subscribe to Mesh Wi-Fi as an add-on through TM’s registration channels namely, TM Point, online registration, TM Contact Centre nationwide, myunifi app, and add-on request via TM Reseller during New Installation order (for new customers only).
3.2 Customer will have an option to add, up to a maximum of five (5) Mesh Wi- Fi in one unified service account, subject to the existing customer’s add-on subscription quota.
3.3 Customer understands that Mesh Wi-Fi can only be subscribed for the unified package with an unlimited quota.
3.4 The minimum subscription period for the Mesh Wi-Fi add-on is twenty-four (24) months, effective from the date of activation of the device (“Subscription Period”).
3.5 After the end of the Subscription Period, the Customer will own the Mesh Wi-Fi.
3.6 Customer understands the order processing and delivery via the online registration channel will take twelve (12) working days and TM will contact if any issues regarding processing only.

INSTALLATION & AFTER SALES SERVICE

4.1 Customer is advised to perform self-installation with Mesh Wi-Fi by downloading the TP-Link Deco app for configuration and manuals.
4.2 Any after-sales support with regards to Mesh Wi-Fi, Customer is required to contact TP-Link directly via:
TP Link Contact Technical Support:
Toll Free: 1800 22 8887 / 03-2141 4358 (Mon – Sun, 10am – 7pm) Warranty & RMA support: 03-2141 4358 (Mon – Sun, 10am – 7pm)
E-mail: support.my@tp-link.com (Mon – Sun, 10am – 7pm) Sales E-mail: request.malaysia@tp-link.com
Website: www.tp-link.com.my
4.3 For any request on the first time on-site Mesh Wi-Fi installation by the unifi Elite team, the Customer is chargeable with a RM120 service fee and this charge will be reflected in UNIFIL’s monthly bill.

WARRANTY

5.1 Mesh Wi-Fi comes with three (3) years manufacturing warranty guarantee from
TP-Link Malaysia.

CHARGES, PAYMENT & BILLING

6.1 The monthly subscription fee of the Mesh Wi-Fi are as per table below: –

Mesh Wi-Fi Model| Monthly Subscription
(RM)
---|---
Mesh Wi-Fi Deco X60| 55
Mesh Wi-Fi Deco M9 Plus| 35
Mesh Wi-Fi Deco M4| 15

6.2 All Mesh Wi-Fi models come with a twenty-four (24) months Subscription Period.
6.3 The monthly subscription fee for Mesh Wi-Fi will be reflected in the unified monthly bill.
6.4 All Mesh Wi-Fi models are only available for a twenty-four (24) months Subscription Period. One-time/outright purchase is strictly not allowed.

RELOCATION OF SERVICE ADDRESS

7.1 For any relocation of unified service, Mesh Wi-Fi subscription will continue as usual despite the change to a new address. Any relocation and installation of Mesh Wi-Fi due to relocation of unifi service is strictly under the responsibility of the Customer.
7.2 Mesh Wi-Fi is not transferable to the new owner. In the event of a transfer of ownership, the Customer is responsible to pay for the early termination fee which will be based on the remaining month’s balance of the Mesh Wi-Fi subscription.

CANCELLATION AND TERMINATION OF SERVICE

8.1 Cancellation or early termination of Mesh Wi-Fi is not allowed once you have agreed and consented to subscribe to the same and TM will not be responsible
for any lost or damage of the device while on transit, delivery or installation process.
8.2 In the event of cancellation or early termination of Mesh Wi-Fi during the Subscription Period, the Customer is subjected to an early termination fee based on
the remaining month’s balance of the Subscription Period.
8.3 The above penalty shall be reflected in TM’s bill.
Customers agree to have read, understand & agreed to be bound by the T&C of this Mesh WiFi & TM Privacy Notice.
[The remaining of this page is intentionally left blank]