Shenzhen Karq Electronic M5 Shoulder and Neck Massager User Manual

: June 5, 2024
: Shenzhen Karq Electronic

Table of Contents

Product description
Use operation
Important Announcement
Overhaul
Documents / Resources
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)

Shoulder and Neck Massager
M3 /M5

Manual

Product description

Basic accessories

Product description

Use operation

M5 body button operation (only when the massage head touches the skin button is effective)

Charging indication: the red light flashes during charging, and the green light is always on after full charge. Note that it is best to use the matching charging cable.
Cautions
Please turn off the device and restart for reuse by the next relatives and friends due to everybody have different sense for sensitivity. Elder lock mode is for personal use only.

Using a wet towel to moisten the skin before use provides a better comfort.
Default working state: Beat mode with first gear, Temperature Mid-range, Lowest velocity
Attention: It is invalid if massager head does not touch skin.
It will automatically turn off if massager head does not touch skin within a minute.

App download and installation
Download the App according to your mobile phone system model, as follows:

Android system (support Android 4.4 and above) Method 1: Scan the QR code in the browser anddownload the App. Method 2: Download and install the App in the Google play store, search for the keyword:
“SMTALY CARE”.
Ios system (support IOS 10.0 and above) Method 1: Scan the QR code to download Method 2: Please go to the App Store to download and install the App, Search keyword: “SMTALY CARE”.

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https://play.google.com/store/apps/details?id=com.apex.neckmassager| https://apps.apple.com/cn/app/id1494084359

APP interface introduction

APP control operation

Attention
The icon in the upper right corner of the APP is gray: it means that the skin is not in contact with the massage head.

Remote control function introduction
(applicable to some models)

Bluetooth remote control operation
After turning on the power of the massager, press and hold the remote start button, the remote green light flashes quickly, automatically find the massager to be paired, the green light is always on after the pairing is successful. If the massager is not connected for 15s, the remote control will automatically shut down.

Button	Operation	Prompt tone	Massager indicator status

13
Intensity+| Tap| “Beep” once (long beep at the highest
/lowest gear)| The green light of the remote control flashes once
14
Strength-
15
Temperature+| Tap| Turn on the beep once, turnoff the long beep
16
Temperature-
17
Old man lock| Long press to turn on/off| Turn on the beep once, turnoff the long beep
18
Refreshing| Long press to turn on/off| Turn on the beep once, turnoff the long beep
19
Mode switch /start button| Tap to turn on /switch mode| 2 quick beeps:the massager is
connected successfully A short beep once: modeswitch| The green light is always on: the connection is successful, and it goes out affer
the operation.
Green light flashes:
corresponds to an operation
Long press to shut down| Long beep|

Note: The remote control is allowed to control the massager only when the skin touches the massage head.

Important Announcement

Precautions

Cut off the power supply before wearing, and disconnect the power plug when not in use.
Place and store the charging cable properly, do not twist or pull it.
Children can only use it under the full guidance of a guardian.
This product is not a medical device and is not recommended for medical use.
This product is not professional nursing equipment; it only provides soothing massage.
Wear this product on cervical vertebra correctly, and wear it symmetrically.
The product surface will be heating when it works for a long time, which is a normal phenomenon.
If you need to clean oil stains, please use soft/fine wool.
Return to the manufacturer for repair or replacement if any damage.
If you are concerned about health effects of this product, please consult your doctor before using it.
Default setting: it will be automatically turned off after 15 minutes of startup. Up-time recommendation: no more than 30 minutes a day.

Warning

The electrodes should not be placed near the heart of the chest during operation,
The electrodes should not be placed near the heart of the chest during operation, as this may cause/increase the risk of cardiac fibrillation
During the operation of the product, if the metal parts of belts, necklaces and other articles contact the electrode plates, it may cause strong electric shock
Please clean the electrode before use by cross users.
Please stop using if the surface is notched and the electrode is damaged.
Please stop using this product and consult your doctor if you feel unwell.
It should not be used on anything other than neck.
Do not disassemble, repair, modify, immerse in water or throw into fire without authorization, otherwise the product may be damaged or exploded.
It cannot be used as a toy.
Precautions
Product will be automatically turned off after 15 minutes of startup. It is recommended that no more than 30 minutes a day and it can be used per week based on needs.
Product should be stored in a ventilated and dry place after use.
do not use other heavyweights on the product.
Do not pull the USB plug, or it will easily break off.

Charging instructions

Must use original power adapter (voltage output is 5V) for charging.
Charger output voltage shall not be greater than 6V;
Stay away from the fire.
Do not charge this product while in use.

Following situations are prohibited.:

Close to high frequency electromagnetic source.
Close to flammable substances.
Infants or infants who have no ability to express consciousness or are not sensitive to heat.
Apply hot parts with heating properties poultice, such as safflower oil, tiger bone paste.
Use in high temperature and humidity or use on the wound does not heal or using oxygen equipment.
When detecting\life-sustaining medical electronic equipment, such as electrocardiograph
Use this product on the skin of swollen or inflamed areas.
Wear electronic watches, bracelets or other electronic products
Use in hot places such as bathrooms.
Falling asleep.
Continuous use of the same part for more than 30 minutes, it may cause fatigue and body discomfort.

Advice

Please confirm that button works normally before use.
When using the product, the electrode should be tightly and evenly attached to the skin
For first time use, or battery power loss after not using the product for a long time, please carry out charging operation according to operation manual to make sure it works properly
Discarding the product in accordance with city’s environmental regulations toavoid pollution.
Recommended for people aged 16 and over.
Do not use or store this product in the following places:

places with direct sunlight
places with high temperature and humidity
places with water
dusty places

Product should be stored in a ventilated and dry place after use.

Caution for following situations
The following people are prohibited from using the product:

Patients with malignant tumors
Patients with bleeding tendency.
Pregnant women, maternal
Patients with acute suppurative inflammation
Pacemaker user.
Metal built-in patient

Caution for following situations
Please consult your doctor for the following situations.

Being treated by a doctor
Abnormal heart and brain nerve.
Body temperature over 38 degrees (fever)
Infectious diseases.
taking medication
Abnormal blood pressure.
Having difficulty in expressing feelings.
Perceptual disorders because of diabetes caused by high peripheral circulation disorders.
Skin perception disorder or abnormal skin.
Skin allergic to stainless steel electrode plates.
Physical, perceptual, mental, experiential, or cognitive deficiencies.

FCC Caution:
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled enviroment.

Overhaul

Troubleshooting/treatment
If you encounter problems while using the product, please refer to the following tips and solutions:

Basic failure	Possible causes and solutions
Unable to start	Insufficient internal charge battery, charge in time

Please confirm whether the switch of the host product is pressed
No charge or no charge display| Please check If USB Is connected to the host and adapter
Shows normal but no feeling| Are the pads In direct contact with the skin? Adjust the position so that it is close to the skin
Are there items such as hair clothing accessories between the pads and the skin? Remove the Items
is the intensity gear the first plear?
Adjust to increase mere intensity of me massage
Tingling| Is the electrode pad tight against the skin on the neck? Need to adjust the po ition to make it close to the skin
is the massage time too lona/ Press 15 minutes at a time, not more thatt times a day
is me massaging nsity too strong?
Adjusting the intensity have a tingling sensation
is Me skin allergic to electroe pads? People with severe allergies neeMo undergo desensitization treatment first
| Must the skin be kept moist before use? Use after spraying the skin to moisten the skin
Is there a wound on the skin surface? Do not massage the pads on the wound
Weak stimulation| is the electrode pad of the massager close to the skin of the neck?Need to adjust the position to fit the skin t ightiy and adjust the appropriate strength
Is the electrode dirty or greasy? Clean the electrode surface
is the battery low? Charge it If it is low
The intensity of the massage gear is too small? Adjust to increase the intensiry of the massage

Note:
If the fault cannot be rectified or the product still does not operate ideally, please do not continue to use it, contact your dealer directly to ask for repair service, and do not disassemble or attempt to repair it yourself.

ATM3M5-IM-EN

Documents / Resources

| Shenzhen Karq Electronic M5 Shoulder and Neck Massager [pdf] User Manual
M5, 2AX9BM5, M3, M5 Shoulder and Neck Massager, Shoulder and Neck Massager
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Read User Manual Online (PDF format)

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