cowin SE9 ANC Wireless Headphones Owner’s Manual

cowin SE9 ANC Wireless Headphones

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions. WARNINGS/CAUTIONS

• Do NOT use the headphones at a high volume for an extended period.
• To avoid hearing damage, use your headphones at a comfortable, moderate volume level.
• Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.
• Do NOT use your headphones while driving for phone calls or any other purpose.
• Do NOT use the headphones with noise canceling on at any time the inability to hear surrounding sounds, it may present a danger to yourself or others, e.g., while riding a bicycle or walking in or near traffic, a construction site or railroad, etc.
• Remove the headphones, or use the headphones with noise canceling off and adjust your volume, to ensure you can hear surrounding sounds, including alarms and warning signals.
• Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the headphones.
• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones off and contact COWIN customer service.
• Remove headphones immediately if you experience a warming sensation or loss of audio.
• Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or property damage due to overheating.
• Do NOT use the headphones as aviation communication headsets except in case of emergency.
• No incoming audio will be heard with a discharged or improperly installed battery. This could result in the potential of missed communications while piloting an aircraft.
• Extremely loud ambient noise levels common to many propeller-driven aircraft may impair your ability to receive incoming audio communications, particularly during takeoff and climb out.
• The headphones are not engineered for noise conditions, altitude, temperature, or other environmental conditions common in non-commercial aircraft, resulting in possible interference to critical communications.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids, or moisture.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
• Do NOT expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire, or the like).

REGULATORY INFORMATION

• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• COWIN Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. For Europe
• The frequency band of operation is 2400 to 2483.5 MHz:
• Bluetooth Maximum transmit power less than 20 dBm EIRP.
• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
• Changes or modifications not expressly approved by COWIN Corporation could void the user’s authority to operate this equipment.
• This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation
• This device complies with FCC and Industry Canada radiation exposure limits set forth for the general population.
• It must not be co-located or operating in conjunction with any other antenna or transmitter.
• Meets IMDA Requirements.
• CAN ICES-3 (B)/NMB-3(B)
• Management Regulation for Low-power Radio-frequency Devices
• Article XII
• According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise or user is not allowed to change frequency, enhance transmitting power or alter original characteristics as well as performance to an approved low power radio-frequency devices.Article XIV
• The low-power radio-frequency devices shall not influence aircraft security and interfere with legal communications; if found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act.
• The low-power radio-frequency devices must be susceptible to interference from legal communications or ISM radio wave radiated devices.
• DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local COWIN retailer or other qualified professional for removal
• This symbol means the product must not be discarded as household waste and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment.
• For more information on the disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
• Removal of the rechargeable lithium-ion battery in this product should be conducted only by a qualified professional.
• Please contact COWIN customer service at https://www.cowinaudio.com for further information.

Contents

Confirm that the following parts are included

• COWIN SE9 active noise-canceling Bluetooth headphones
• Carry case

• If any part of your product is damaged, do not use it. Contact your authorized COWIN customer service.
• E-mail: support@cowinaudio.com
• Phone: +1 929-359-6668 ( Mon-Fri 9:00 a.m. to 5:30 p.m. PST ) Recommend
• Website: https://www.cowinaudio.com (Support live chat)
• Facebook: https://www.facebook.com/cowinelectronics
• Instagram: https://www.instagram.com/cowinaudio
• Youtube: https://www.youtube.com/channel/UCQIHuG8eYKa8AFyzOa98RiA
• Twitter: https://twitter.com/cowinaudio

HEADPHONE CONTROLS

Power on

• Press and hold for 2 seconds.
• You hear the power-on pairing tones.
• Noise cancellation is enabled when the power is turned on,
• and there is no ANC IS ON tone.

Power off

Press and hold for 2 seconds. You hear the power-off tones.

Headphone functions

• Media playback and volume functions
• The headphone controls are located on the right earcup.

Function

Play /Pause

| What to do

Short press the Multi-function  button

---|---
Pairing| Long press the  button 2 seconds
Skip forward| Long press the button
Skip backward| Long press the button
Volume up| Short press the button
Volume down| Short press the button

Call functions

The Multi-function button and microphone are located on the back of the right earcup.

Function

Answer a call

| What to do

Short press the   button

---|---
End a call| Short press the   button
Decline an incoming call| Press and hold for one 2 seconds
Answer a second incoming call and put the current call on hold| While on a call, press  once
Decline a second incoming call and stay on the current call| While on a call, press  and hold for 2 seconds
Switch between two calls| With two active calls, press  and hold for 2 seconds
Tail number redial| Double-click the  button to dial the last dialed number

NOISE CANCELLATION

Noise cancellation reduces unwanted noise providing a clearer, more lifelike audio performance. You can choose the noise-canceling mode based on your listening preferences and environment.

Noise-canceling modes

1. Press and hold for 2 seconds in the power-off state, the voice prompts POWER ON pairing, and the noise reduction is turned on at the same time.
2. Click the noise cancellation button once in the power on the state to switch the noise reduction on and off
   

Cowin Active Noise Cancelling

Active Noise Cancelling (ANC) mainly focus on canceling out lower frequency sounds like engines, aviation environment, trains, traffic noise, etc, so our valuable customers can focus on their music, movies, or books without being disturbed by outside noises. Our ANC headphones incorporate a microchip that measures ambient sound and generate a waveform that is an exact negative of the ambient sound and mix it with any audio signal our customers desires. Making it possible to listen to audio content without raising the volume excessively. Please do note, ANC does not cancel out noises like snoring, talking, music or high-frequency sounds, etc

Battery Charging

Charge the headphones

1. Plug the small end of the USB cable into the micro-USB connector on the left earcup.
2. Plug the other end into a USB wall charger or computer that is powered on

Notes

• While charging, the battery indicator is red. When the battery is fully charged, the battery indicator is off.
• If the power is lower than 10%, you will hear the “Low Battery” tone, prompting every 10 minutes, until the battery is completely used up and automatically shuts down.

Charging time

• Allow up to four hours to fully charge the headphones.
• When only using Bluetooth without noise-canceling, full charge power the headphones for up to 30 hours.
• When using Bluetooth with noise canceling, full charge power the headphones for up to 20 hours.

If connected to an Apple or Android device, the device displays the headphone battery level near the upper right corner of the screen.

BLUETOOTH CONNECTIONS

Connection method

You can connect your mobile device with your headphones using Bluetooth wireless technology.

Connect using the Bluetooth menu on your mobile device

• Note  The devices must be within range (49.2 ft. or 15 m) and powered on.
• Turn on the headset. If connecting for the first time, the headphone will enter the pairing mode automatically after it is powered on.
• Tip Once powered on, the LED lights flash blue.
• On your mobile device, enable the Bluetooth feature.
• The Bluetooth feature is usually found in the Setting menu.
• Select your headphones from the device list.

Choose “COWIN SE9” to connect

• Once paired, you hear “Connected” and see the indicator Solid blue.
• After the first connection, the headphones will automatically connect back to the last paired device (Device Bluetooth needs to be turned on).

Disconnect a mobile device

• Use the Bluetooth menu on your mobile device to disconnect your mobile device.
• Power off headphones.

Reconnect a mobile device

When powered on, the headphones try to reconnect with the last paired device. Note: The devices must be within range (49.2 ft. or 15 m) and powered on.

Connect another mobile device

• Disconnect from your first mobile device.
• Connect with your second mobile device. Note: You only can connect one device at a time.

Wired Connections

Connect the audio cable

Use the 3.5 mm cable (provided) to connect a non-wireless device or to continue using the headphones.

Care and Maintenance

Store your headphones

Place the headphones flat into the case.

Make sure to power off the headphones when not in use. Before storing the headphones for more than a few months, make sure the battery is fully charged.

Clean the headphones

• Your headphones may require periodic cleaning
• Wipe the outside surfaces with a soft, dry cloth.
• Don’t allow moisture to get inside the earcups or the audio input connector

Warranty

Your headphones are covered by an 18-month warranty. Visit our website at www.cowinaudio.com for details of the warranty. To register your product, visit www.cowinaudio.com for instructions. Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

Common solutions

If you experience problems with your headphones:

• Check the state of the status indicators (see page 10).
• Charge the battery (see page 9).
• Increase the volume on your headphones, mobile device, and music app.
• Try connecting another mobile device (see page 11).
• If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact COWIN customer service.
• If you still have an issue, contact COWIN customer service.
• E-mail: support@cowinaudio.com
• Phone: +1 929-359-6668 ( Mon-Fri 9:00 a.m. to 5:30 p.m. PST ) Recommend Website: https://www.cowinaudio.com (Support live chat)
• Facebook: https://www.facebook.com/cowinelectronics
• Instagram: https://www.instagram.com/cowinaudio
• Youtube: https://www.youtube.com/channel/UCQIHuG8eYKa8AFyzOa98RiA Twitter: https://twitter.com/cowinaudio

Symptom                   Solution

Headphones don’t power on| Charge the battery.

Headphones don’t connect with your mobile device

|

• Check the state of the status indicators(see page 10).

• Disconnect the back-up audio cable.

• Disconnect the USB charging  cable.

• On your mobile device:

– Disable the Bluetooth feature and then re-enable.

– Delete your COWIN SE9 from the Bluetooth list on your device. Connect again.

• Move your mobile device closer to the headphones and away from any interference or obstructions.

• Connect another mobile device (see page 11).

• Visit www.cowinaudio.com to see how-to videos.

• Clear the headphone pairing list (see page 11) and connect again.

Poor sound quality

| •  Use a different music source.

•  Connect another mobile device (see page 11).

•  Disconnect the second device.

•  Move your mobile device closer to the headphones and away from any interference or obstructions.

Symptom                     Solution

Bad Bluetooth connection

|

•  If the Bluetooth signal is weak, out of range or interferes, the Bluetooth® wireless connection may fail or the sound cuts in and out. Please see the information below to improve signal quality and reduce the possibility of interference.

•  The Bluetooth wireless connection may fail or the sound will continue to cut in and out due to weak Bluetooth signals or external signal interference. Please be away from any interference or obstructions.

•  Bluetooth headphone and device distance is less than 15M, Bluetooth and mobile phone are in the same direction. Move your mobile device closer to the headphones.

•  The battery is running out of power, use it after charging.

•  Check if the network signal is OK (whether the player is in buffer).

•  The compatibility between the headphone and the Bluetooth device is not good, replace the device with a higher Bluetooth version.

No sound

|

• Power on the headphones and charge the battery.

• Check the state of the status indicators (see page 10).

• Increase the volume on your headphones, your mobile device and music source.

• Slide the Power/Bluetooth switch to the right and release to hear the connected device. Make sure you are using the correct device.

• Move your mobile device closer to the headphones and away from any interference or obstructions.

• Use a different music source.

• Connect another mobile device (see page 11).

Cannot hear on a call

| •  Check that headphones and the connected device (i.e., smartphone) are turned on.

•  Turn up the volume of the connected device if it is too low.

•  Check the audio settings of the Bluetooth device to make sure the sound comes from the headphones during a call.

•  Re-establish the connection using the Bluetooth device.

•  While listening to music with the headphones, stop playback and press the button on the right or left unit to respond to an incoming call.

Noise beeping

|

• Due to weak Bluetooth signals or external signal interference. In this case, move away from wireless routers or microwaves and move your headphone closer to the Bluetooth device.

• Avoid using the headphones for a long time, otherwise the sound will be intermittent, please reuse after a period of rest.

Listen to music when the battery is discharged

|

• Even in wired mode, the battery power need to use, the headphones do not support the use of no power.

Symptom                    Solution

No sound from a device connected by the back-up audio cable

|

•  Secure the ends of the back-up audio cable.

•  Increase the volume on your headphones, your mobile device and music source.

•  Connect another device (see page 11).

Poor sound quality from a device connected by audio cable

|

• Secure the ends of the back-up audio cable.

• Connect another device (see page 11).

Battery won’t charge

| • Secure the ends of the USB charging cable.

• Try another charging source.

• If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and try charging again.

Noise cancelling function doesn’t work

|

• Make sure that the noise canceling function is turned on.

• Are the ears all wrapped and re-equipped.Adjust the earpad position to fit your ears.If the earmuffs are loose, re-set the ear.

• Eliminate low frequency noise? The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices.

Cowin Active Noise Cancelling

| • Cowin Active Noise Cancelling (ANC) mainly focus on cancelling out lower frequency sounds like engines, aviation environment, trains, traffic noise etc, so our valuable customers can focus on their music, movies, or books without being disturbed by outside noises. Our ANC headphones incorporate a microchip that measures ambient sound and generate a waveform that is exact negative of the ambient sound and mix it with any audio signal our customers desires. Making it possible to listen to audio content without raising the volume excessively. Please do note, ANC does not cancel out noises like snoring, talking, music or high frequency.

References

• COWIN® | Official Website | You, Music, Nothing in the Way
• COWIN® | Official Website | You, Music, Nothing in the Way
• Login • Instagram

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