vivi Zoiper Mobile App for Android and iOS User Guide
- June 5, 2024
- vivi
Table of Contents
Zoiper Mobile
Android & iOS
User Guide
Connecting Zoiper to your VOIP extension
To connect your Zoiper mobile app to your VOIP account you would need to follow these steps below. You may have been given a QR code by our Vivi support team or you may need to find this through the Vivi Portal under the My VOIP users tab on the dashboard, From there you will be able to get your QR code you need for Zoiper mobile. Please go to page 4 if you already have been given a QR code for your extension.
To get your QR code through the VIVI portal
| Go to My VOIP Users
---|---
| Then go to Edit on your VOIP User account
| Go to Setup My Device
| Then go to Mobile/Softphone
| Click on Zoiper
| Then go to Regenerate New Password
c://b67a025f60ab1aa0dde598fe6e2a24ca:coar6Dlcxka1sSk
| You should now see your QR code you need to scan into the app
How to scan the QR code into Zoiper
| Once you have opened the app and accepted all the app permissions it needs
to work. You now need to press the QR code icon which should enable the camera
mode
---|---
c://b67a025f60ab1aa0dde598fe6e2a24ca:coar6Dlcxka1sSk
| Point the camera to the QR code
| You should see that the account has been provisioned and it should say
either successfully or not
| If your account has been successfully provisioned then your account should
show as ready. If not then please contact support
If you have any issues with setting up then please contact our support team who will be happy to provide assistance.
Getting to know Zoiper
The Zoiper mobile app has the same the layout design for both iOS and Android, please note that the app will function differently between OS. On the next few pages we give you a detailed layout on what each item does on the app.
Keypad function layout
Contact layout
Call History Layout
Answering/Making a call layout
How to make calls with Zoiper
To call from your VOIP Extension
| First go to the Dialpad
---|---
| Make sure your VOIP account says ready underneath the ‘s-ip’.
| Dial the number on the keypad
| Once you have put your number in press the call button to begin calling the
number
| When you press call it will begin calling the number you have dialled.
To redial a number from call history
| First go to Call History
---|---
| Then pick the number you want to call by tapping on the
number.
| Once you have tapped it will begin to call the number that you have missed
Calling from the phone book
| First go to your contacts tab
---|---
| Click on the contact you want to call
| Then press the phone icon to begin calling the number.
| The app will begin dialling the number who you want to call
How to answer calls with GS Wave Lite
When a call comes in you would be given the option to accept or reject the call that comes through from your VOIP extension.
Phone function during a call
Holding a call
During a call you can put somebody on hold by pressing the hold button to put
the active caller on hold
To unhold the active caller please press the hold button again to take the
active caller off hold and speak to the active caller
How to mute the microphone
During a call you can put somebody on mute by pressing the mute button to put
the active caller on mute.
Please note the active caller will not hear any hold music when you put the
caller on mute.
To unmute the active caller please press the mute button again to take the
active caller off hold and speak to the active caller
Faulty Handset or replacement parts
If your handset develops a fault then we will need to do a remote session with
you to see what the issue is. You may be asked to move the handset to another
ethernet port or swap some parts with another phone that is working to see if
the issue persists. You’ll also need to reboot the handset, and possibly any
networking equipment such as your router or network switches. If the handset
is faulty we will email you instructions on where to return the handset..
Faults and Solutions
| Issue | Solution |
|---|---|
| Receiver is not picking up any sound | First, check if the app VoIP user is |
active on the keypad, Then, dial 121 to do an echo test. While on the call,
press the volume key and make sure the volume hasn’t been turned down. Check
if the speaker phone is working. If there is no sound please check if the
Microphone is enabled on the phone app settings
VOIP User is showing Not Ready| If the s-ip is showing ‘not ready’ then please
try the following settings below:
Close the app down and reboot the app again, you can try turning your phone
off and back on again and opening the app to see this puts it back to ‘ready’
They may be an issue with your router or ISP so please disable WIFI on your
phone and see if the app connects to mobile data, If this works then you have
an issue with the ISP or
your router may of gone down. If this does not connects still then please re-
scan the QR code for your VOIP User account. If that fails then please contact
the support team