poly VVX 411 12 Line VoIP Cordless Desk Phone User Guide

Poly VVX 411 Quick Guide

Desk Phone Features

Feature Description

1. Line keys –enables you to select a phone line, view calls on a line, or quickly call a favorite contact.
2. Back key –enables you to return to the previous screen.
3. Transfer key –transfer an active call to a contact.
4. Voicemail key –enables you to access voicemail messages.
5. Hold key- -holds an active call or resumes a held call.
6. Volume keys– adjust the volume of the handset, headset, and speaker.
7. Soft keys– enables you to select context-sensitive keys that display along the bottom of the screen.
8. Home key- -displays the home screen.
9. Navigation keys –scroll through information and options displayed on the phone screen.
10. Headset key –enables you to place and receive calls through a headset.
11. Speakerphone key –enables you to place and receive calls using the speakerphone.
12. Mute/Unmute key –mutes audio during calls and conferences.

RingCentral Desk Phones
Poly VVX 411

Placing a call
Dial the number and do one of the following:

• Lift the receiver.
• Press to use the headset.
• Press   to use the speakerphone.

Answering a call
Options: 

• Lift the receiver.
• Press to answer a call via headset.
• Press to answer a call via speakerphone.

Placing a call on hold

• Press while on an active call.

Retrieving a held call

• Press to retrieve a held call.

Starting a Three-Way call

1. While on an active call, press the Conf soft key.
2. Dial the extension of the other party that you would like to add to the call.
3. Once the other party answers, press the Conf soft key to merge the two calls.

Transferring a call
Warm Transfer:

1. While on an active call, press or the Transfer softkey.
2. Dial the number of the other party.
3. When the destination party answers, provide the information and confirm that they would like to take the call.
4. Press or the Transfer soft key.

Blind Transfer:

1. While on an active call, press   the Transfer soft key.
2. Press the Blind soft key.
3. Dial the extension of the other party.|
4. Press the Transfer soft key.

Voicemail Transfer:

1. Press the Transfer soft key.
2. Press the Blind soft key.
3. Dial plus the extension number of the voicemail where you want to transfer the call.

Parking a call
Option 1:

1. While on an active call, press the More soft key until the Park soft key is displayed.
2. Press the Park soft key.
3. Listen to the prompt indicating that the call has been parked. The prompt will also announce the extension where the call is parked.
4. Note the park location. Example *802.

Option 2:

1. While on an active call, press .
2. Listen to the prompt indicating that the call has been parked. The prompt will also announce the extension where the call is parked.
3. Note the park location. Example *802.

Retrieving a Parked Call

• Press , followed by the park location.

Paging

• Press , then follow the prompt.

Initiating an Intercom call

• Press , then follow the prompt.

Hot Desking

• Press the Login soft key then follow the prompt.
  Enter your extension number, then press   .

• Enter your voicemail pin, then press .

Recording a call

• While on an active call, press to start the recording.
• Press to end the recording.

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