TELESTAR EC 311 S6 Digital GmbH User Guide

: June 5, 2024
: TELESTAR

Table of Contents

TELESTAR EC 311 S6 Digital GmbH
SUMMARY
ENVIRONMENT CONDITIONS
PRODUCT NAME
PICTURES
SAFETY INSTRUCTIONS
INSTALLATION GUIDE
TECHNICAL SPECIFICATIONS
CHARGING STATE INDICATOR
INSTRUCTION FOR USE
ILLUSTRATION OF THE SCREEN
AFTER-SALE SERVICE
DISPOSAL
DECLARATION OF CONFORMITY
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TELESTAR EC 311 S6 Digital GmbH

SUMMARY

With this AC charging station, you can comfortably and safely charge your electric vehicle at home. It is suitable for installation on the wall and on a standing pole. It‘s equipped with color touch display and internal metering. It supports plug-and-play operation or can be controlled via APP and is applicable to a wide range of usage scenarios.

ENVIRONMENT CONDITIONS

Operating ambient temperature: -25˚C to +55˚C;
Storage temperature: -40˚C to +70˚C.
Elevation above sea level: < 2000M
Operating humidity: 5% ~ 95%RH, non-condensing.

PRODUCT NAME

TELESTAR EC 311 S / TELESTAR EC 311 S6

PICTURES

PHOTOS OF THE CHARGING STATION ****

EXTERNAL DIMENSIONS OF THE DEVICE

Abb. 2.1: External dimensions of the devices TELESTAR EC 311 S / TELESTAR EC 311 S6

SAFETY INSTRUCTIONS

The installation may only be carried out by qualiﬁed electricians, otherwise, there may be a life-threatening electric shock.
Make sure the input power supply is completely disconnected before wiring; otherwise, it could result in a dangerous electric shock.

SAFETY

Before installing and commissioning the charging station, carefully read the enclosed safety instructions.

REQUIREMENTS

The wallbox may only be installed vertically operate.
If possible, the wallbox should be installed in such a way that it is protected from direct rain, to prevent, for example, icing, damage from hail or the same to avoid. Do not expose the wallbox to direct sunlight as this can cause it to overheat.
The individual phases of the supply voltage must be protected with residual current protective devices and miniature circuit breakers.
No single wires may be used for the power supply.

INSTALLATION GUIDE

First, start with the installation and cabling of the charging station and, in the second step, install the cable in the meter cabinet.
Please note that there must be corresponding protection in the meter cabinet. Ask your electrician about this.

STEP 1: INSTALLATION OF WALL MOUNTING PLATE

With the TELESTAR EC 311 S
As shown in Figure 3, drill 4 mounting holes with a diameter of 5 mm and a depth of 50 mm at the corresponding height at a distance of 140mm x 80mm and fasten the mounting plate with the dowels and screws included in the packaging (M5 * 30) on the wall.

Figure 3: Installation drawing of TELESTAR EC 311 S charging station mounting plate

With the TELESTAR EC 311 S6
As shown in Figure 4, drill 6 mounting holes with a diameter of 5 mm and a depth of 50 mm at the appropriate height and attach the mounting plate to the wall using the dowels and screws (M5 * 30) included in the packaging.

Figure 4: Installation drawing of TELESTAR EC 311 S6 charging station mounting plate 6.2 STEP 2: CABLING (INPUT POWER INTERFACE OF THE DEVICE)

1.  Remove the cover of the protection box (Figure 8)

Insert the input cable and clamp the cable accordingly
It is recommended to use a copper cable with a rubber core (NYM-J) as the input cable, route the cable through the cable opening of the charging station, then the neutral conductor, the live conductors (L1 / L2 / L3) and attach the PE conductor to the corresponding terminals and ﬁnally ﬁx the cable
Important: Select the input cable speciﬁcation according to the maximum current of the charging station used minimum 2.5mm² cable is required for 16A charging station.
Reattach the cover of the protection box (Figure 8).

Figure 7: Details on the cabling at the entrance terminal from the charging station.

Figure. 8 Fixed terminal cover

STEP 3: WALL-MOUNTING
Embed STATION into MOUNTING PLATE on the wall.

STEP 4: FIX THE CABLE HANG
Fix the cable hanger on the right place you want.

TECHNICAL SPECIFICATIONS

MODEL TELESTAR EC 311 S / TELESTAR EC 311 S6

APPEARANCE MATERIAL

Product name
Shell material
Wiring material
Charging interface
External Dimensions
Weight
single phase / three phase AC Station
Polycarbonate (PC)
lower incoming line, lower outgoing line
Charging socket Type 2 / Charging Connector Type 2
EC 311 S: 443 x 200 x 105mm / EC 311 S6: 320 x 200 x 105mm EC 311 S: 4,3 kg / EC 311 S6: 7,5 kg

ELECTRICAL INDICATORS

Input / Out voltage Input / Output current Frequency Maximum power Metering function Measuring accuracy Power dissipation Standard
MIBG
Leakage detection
AC 230 V/400 V Maximum 16 A
50 / 60 HZ
11 KW
Yes
Level 2
≤10 W
EN 61851-1:2017 100.000 hours
AC 30 mA + DC 6 mA

ENVIRONMENTAL INDICATORS

Applicable scenario
Operating ambient temperature Operating humidity
elevation above sea level
IP class
Outdoor / Indoor
-25 ˚C bis +55 ˚C 5 % bis 95 %< 2000 m
IP66

SAFETY PROTECTION

Over-voltage protection
Under-voltage protection
Overload protection
Short-current protection
Leakage protection
Over temperature
protection Lightning protection
Grounding protection
Emergency stop button
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

OPERATING ELEMENTS

LED
light
color
display
APP
Yes
Yes
Yes

Table 1: Technical specﬁcations

CHARGING STATE INDICATOR

Figure. 9: Diagram of charging state indicator in different colors

INTRODUCTION OF FAILURES SHOWN BY INDICATOR LIGHT

FAULT CODE
CAUSE OF FAILURE
DISPLAY MODE
CP fault
Under-voltage
Over-voltage Undergrounded protection Over-current
Short-current
Short-current
Temperature sensor 1 is overheated
Temperature sensor 2 is overheated
CP Fault
Emergency stop protection
The red light ﬂashes 1 time, and the rest are off The red light ﬂashes 2 times, and the rest are off The red light ﬂashes 3 times, and the rest are off The red light ﬂashes 4 times, and the rest are off The red light ﬂashes 5 times, and
the rest are off The red light ﬂashes 6 times, and the rest are off The red light ﬂashes 7 times, and the rest are off The red light ﬂashes 8 times, and the rest are off The red light ﬂashes 9 times, and the rest are off
The red light ﬂashes 10 times, and the rest are off The red light ﬂashes 11 times, and the rest are off

Table 2: Introduction of failures shown by the indicator light
Red light ﬂashing fault code introduction: red light ﬂashing indicates that there is a fault in the system and the number of ﬂashing times corresponds to the fault code.
For example, if fault code 5 appears, the red light will ﬂash 5 times.
When there are multiple faults, the device only displays one fault code.
When short-circuit protection fault and leakage fault appear, the device will not continue to charge. These faults cannot be recovered until the charging plug is disconnected and then reconnected while other faults do not need to disconnect and then reconnect the charging plug because the charging process will automatically resume after the faults are recovered.

INSTRUCTION FOR USE

Choose different starting methods according to the speciﬁcations used:
TELESTAR EC 311 S:
Connect one end of the charging gun to the charging socket on the charging station and the other end to the vehicle charging port. When the indicator light on the charging station turns green, it indicates that the charging station is
connected with the car and is ready to start the charging process.
TELESTAR EC 311 S6:
Insert the charging gun into the car charging port. When the indicator light of the charging station turns green, it indicates that the charging station is connected with the car and is ready to start the charging process.

PLUG-AND-PLAY-BETRIEB

Make sure the charging station is connected to power source.
Connect the EV and the charging station with a charging plug.
After connecting the plug, follow the prompt on display and click the APP on the mobile phone to start charging.
To stop charging, just click the APP to stop the charging process and then pull out the plug.

START BY APP

EVSE Master App:
Scan this code do download the EVSE Master App (for operating the TELESTAR EC charging stations).
Note: The EVSE Master App is an offer of third-party developers. Using the TELESTAR EC char-ging stations without the application will not result in performance limitations.

Make sure the charging station is connected to a power source.
Connect the EV and the charging station with a charging plug.
After connecting the plug, follow the prompt on display and click the APP on the mobile phone to start charging.
To stop charging, just click the APP to stop the charging process and then pull out the plug.

ILLUSTRATION OF THE SCREEN

Real-time voltage
Settings menu
Status of charger
Real-time charging current
Rated charging current
Bluetooth name
Charging status icon
Charging power
Temperature and Charging duration
Charging capacity
Communication Way (Bluetooth or WIFI)
Charger’s Start mode

Current-setting interface
Charging duration and delayed start setting interface

Settings interface
Fault interface

For serious faults, the charger cannot recover automatically.
In order to remind the user of a certain serious fault that happened, the system will automatically count down in 10 seconds to restart after the charging plug is pulled out.

AFTER-SALE SERVICE

SERVICE
Our product meets the legal requirements and was manufactured under constant quality controls. The technical data corresponds to the current status at the time of printing. Changes are reserved. We offer a telephone HOTLINE service with professional help. Professional service specialists are available to answer your questions. You can ask any questions you have about TELESTAR products as well as receive tips on localizing a possible cause of error here. Our technicians are available from Monday to Friday from 8:00 a.m. to 4:45 p.m. at the following number +49 (0)2676 / 95 20 101 or via Email at: service@telestar.de If the service hotline cannot help you, send your device back, if possible in the original packaging, but packed securely for transport in any case, to the following address:

TELESTAR – DIGITAL GmbH Service centre
Am Weiher 14 (industrial area) 56766 Ulmen/Germany

TERMS OF WARRANTY
TELSTAR grants a 24-month warranty on all TELESTAR products, starting from date of purchase. Warranty includes repair of defects without needing to prove that there was a material or manufacturing error at the time of purchase. Excluded from this warranty are in particular external optical faults aswell as damages/defects that result from improper installation and operation as well as if fabrication and serial numbers have been removed or mechanical damage. Warranty is void by unauthorized third-party intervention. To fully ensure all terms of the warranty, please make sure to only use original TELESTAR accessories when using or installing the device. The warranty includes repairing or replacement of the defective device, however, it does not include your necessary expenses. Please note that we will deny the delivery of new items if it causes unreasonable costs in comparison to remedy of the defect (this is usually the case). Costs resulting through repairs done by unauthorized third parties are not covered by TELESTAR. In case of a warranty claim, the device has to be sent back to TELESTAR in the original giftbox (incl. accessories) as well as including a detailed description of the defect plus a copy of the invoice.

DISPOSAL

This device is used to charge electrically powered vehicles and is subject to EU Directive 2012/19 / EU on waste electrical and electronic equipment (WEEE). Disposal must take place in accordance with the national and regional regulations for electrical and electronic equipment. Old devices and batteries must not be disposed of with household or bulky waste. Before the device is disposed of, it should be made inoperable. Dispose of the packaging material using the collection bins for cardboard, paper and plastics that are common in your region.

DECLARATION OF CONFORMITY

TELESTAR EC 311 S:
www.telestar.de/de_DE/Konformitaetserklaerung/352-529/?productID=23597
TELESTAR ES 311 S6
www.telestar.de/de_DE/Konformitaetserklaerung/352-529/?productID=23598

All technical data and functions described in this operating manual correspond to the status at the time of printing and can change without notice. We assume no liability for misprints or errors. Copying and reproduction is permitted only with expressed approval from TELESTAR-DIGITAL GmbH. ©TELESTAR-DIGITAL GmbH, As of: 12/2021