eevi Gateway 4G VolTE Medical Alarm User Guide

eevi Gateway 4G VolTE Medical Alarm

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1. In an Emergencypress the MedicalAlarm Help button
2. Await contact fromthe Levi operator
3. An ambulance will be sent if needed

If Help pressed inerror, press Cancel

• Alarm triggered
• Alarm sent (flashing red & blue)
• Alarm acknowledged
• Mains power on
• No mains power*
• Mains fault (or powering on)*
• Connection available
• Poor connectivity
• No connectivity*
• Pendant battery okay
• Pendant battery low
• Pendant needs replacing *
• Pendant signal on
• Pendant not connected*

Please see ‘Problem Solving’ (over the page) Keep this Quick Start Guide near your Medical Alarm

For your Medical Alarm to work:

Your Pendant should be worn at all times within your home, including at night, in bed and in the bath or shower. The Pendant is waterproof. Keep your Medical Alarm plugged into a power socket (only use the cable provided).

Care of your Pendant

• CLEAN with a non-abrasive, non-polishing cleaning solution.
• AVOID spraying perfume, insect repellant or other chemicals directly onto the Pendant.

If you suspect that your Alarm system is not working correctly, please call eevi on Ph: 1300 802 738

Problem Solving

• The medical Alarm power light is FLASHING orange
  The system has a low battery but is connected to mains and is recharging. Can also indicate that the system is properly powering down.

• The medical Alarm power light is STEADY red
  The system is powering on. If it doesn’t turn green within 5 minutes, call your Medical Alarm provider.

• The medical Alarm power light is FLASHING red
  Check that your Medical Alarm is plugged into a power outlet and switched on at the wall.

• The medical Alarm connectivity light is STEADY red
  The Medical Alarm has lost mobile connectivity. Alerts may not go through to eevi. Please call your Medical Alarm provider for a replacement.

• The pendant battery light is FLASHING red Pendant battery is critically low. Please call your Medical Alarm provider.

• The pendant signal light is STEADY red
  The Pendant will not be able to trigger an Alarm. You will need to complete a test call on all Pendants/ call points.

Disclaimer

Due to external factors, it is possible that in exceptional circumstances the system may not function as expected. Such factors include damage, misuse, power outage or loss of connectivity, and other environmental factors. With normal usage conditions, the system will function properly, but because external factors are outside our control, we cannot accept responsibility for their consequences.

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