LOCKEDBRANDS 4063 Pillar User Guide

: June 5, 2024
: LOCKEDBRANDS

Table of Contents

Resources
Getting Started
Connect to WiFi
Register your Pillar™
Opening your Pillar™
More Functions of your Pillar™
LED Light Guide
Modes, Resets, and Other Technical Deﬁnitions
Support
Common Questions
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

**Quick Start Guide

Meet The Pillar.
The voice-activated, app-controlled lockbox.**

IMPORTANT
Before you can open your Pillar, you MUST

Download the app and set up an account
Connect to WiFi. The Pillar can only connect to 2.4 GHz wiﬁ.
Register your Pillar
This Guide will walk you through all of the steps.
Let’s get started!

Resources

For more guides and instructional videos visit our support page.
Other FAQs
If you need assistance at any step in the setup, please call our tech support team at 833-474-5527. We are available Monday – Friday, 9AM – 5PM CT.

This QuickStart Guide is also available through the app.
If you need assistance, please call our tech support team at 833-474-5527.

The Pillar™

Step 1
Power up The Pillar™

Plug in The Pillar using the supplied USB charger & cable.
Turn on the power with the “On/Off” switch.

A white light will start circling the LED ring.
*In order to guarantee performance, be sure to use the supplied USB cable and power supply.

Step 2

Getting Started

Download The LockedBrands App to control your Pillar.

Step 3
Setting Up Your LockedBrands Account

Open the app on your device and follow the on-screen instructions.

Step 4.1

Connect to WiFi

Open the app and press “Yes” on the pop-up registration box.
Follow the on-screen instructions (described on the next page).

Step 4.1 (Continued)

Open Settings on your smart device and select WiFi.
Select the Network named: “Lockbox XXXXXX” and wait for connection, indicated by the checkmark.
It may take several minutes to connect – Unsecured Network warning is OK.

Step 4.2

Wait for ‘Lockbox Connected Successfully’ and then press ‘Continue’.
Press ‘Begin Scan’.

Step 4.3

A list of available WiFi networks will appear.
Select your WiFi network and enter your password (with the appropriate upper and lower-case characters).
Press “Save”.

Step 4.4

The Pillar will now reboot: LED lights will turn red, white, yellow, and then blue.
Give it about two minutes.
You are ready to go when the base lights up in solid blue.
Press “Continue”.
NOTE: If your Pillar LEDs are rotating green after entering your password, please cycle power and return to step 4.1.
*To cycle power, go to the underside of the Pillar and locate the power switch. Move the switch to the O position (OFF). After 10 seconds, move the switch to the I position (ON).

If you need assistance, please call our tech support team at 833-474-5527.

Step 5

Register your Pillar™

Your lockbox should have a unique MAC address that will appear on the screen.
Press the “Add Lockbox” button to register your lockbox.
Give your lockbox a name in the “name your lockbox” ﬁeld.
Press “Continue”.

If you need assistance, please call our tech support team at 833-474-5527.

Step 6

Opening your Pillar™

The “My Locks” page is where you can view and unlock the Pillars registered to your account.
Just press the UNLOCK button to open your Pillar!

The smell-proof seal may require strong twisting and pulling to remove the lid. (This should only be necessary the ﬁrst time)

More Functions of your Pillar™

To view and customize all of the functions your Pillar has to offer, click its name from the “My Locks” page.
Visit the support page at LockedBrands.com for “How to” videos on each function and for additional tips, tricks, and troubleshooting guides.

Important! Check Your Firmware Version
To ensure you’re having the best Pillar experience, please be sure to continuously your ﬁrmware up-to-date.

Turn your Pillar OFF and then back ON.
What color ﬁrst appears?
If Green, continue to the next page. If Red, Yellow, or White, press “Force Firmware Update” and wait until the box appears solid blue.

NOTE: You can also check your ﬁrmware version in the app by clicking on the name of your Pillar and going to the bottom of the page.
If you need assistance, please call our tech support team at 833-474-5527.

LED Light Guide

| Rotating White
Factory Default: Set-up Mode
---|---
| Rotating Blue
Change WiFi: Set Up Mode
| Solid Blue
Connected
| Flashing Red
Disconnected from internet
| Flashing Yellow
Every 30 secs
Low Battery
| Flashing Purple
Mater Password Mode
| Rotating Red & Green
Pillar has been removed from owner’s account; Must be reset and can then be registered
| Flashing Green
Booting
| Rotating Purple
Trying to connect to internet

Modes, Resets, and Other Technical Deﬁnitions

Set-Up Mode: Used to connect your Pillar to WiFi

Hold the RESET button for 5 seconds. Release when you see the LEDs turn blue.
Refer to Step 4.1

Master Password Mode : Used as a last resort if you cannot open your Pillar

Hold RESET for 10 seconds, until the LEDs turn orange.
Refer to the Master Password Guide on LockedBrands.com or in the LockedBrands app.

Factory Reset : Used to delete and restore your Pillar

To Factory Reset your Pillar, hold the RESET for 5 seconds, or until the LEDs turn orange.
Refer to Step 4.1
*To cycle power, go to the underside of the Pillar and locate the power switch. Move the switch to the O position (OFF). After 10 seconds, move the switch to the I position (ON).

Support

Sharing Access

Instructions
How To Video

Master Password Mode

Instructions
Firmware Update
Instructions
Other FAQs

Common Questions

How do I add a new WiFi?

To add a new WiFi, hold the RESET button until the LEDs start rotating blue (5 seconds). Follow the instructions starting with step 4.1.
What if there is no WiFi and I need to get into my box?
Please refer to the Master Password Guide.

If you need assistance at any step in the setup, please call our tech support team at 833-474-5527. We are available Monday – Friday, 9AM – 5PM CT.