arlo VMS5240B-200NAS Ultra 2 Wireless Security Camera User Guide

: June 5, 2024
: Arlo

Table of Contents

Arlo Ultra 2 Wireless Security Camera Details
Compatibility Details :
Troubleshooting
- How to erase or delete all recordings from an Arlo device
- How do I factory reset and re-sync my Arlo camera?
Factory reset a camera from your Arlo account
- To factory reset your camera while it is connected to the cloud:
Factory reset an Arlo camera with the sync button
References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)

Arlo Ultra 2 Wireless Security Camera Details

Max Video Resolution
4K

Image Sensor
8 megapixels

Video modes
4K, 2K, 1080p, 720p

Video Features
Auto Track and Zoom, HDR

Lens Field of View
180 degree diagonal

Sensor Size
1/2″

Spotlight
Yes

Motion Detection
Dual Motion Detectors, 150 degree horizontal

Night Vision
High powered Infrared LEDs (850nm) with IR Cut Filter

AC Adapter Output
5V 2A

AC Adapter Input
100-240V AC, 50/60Hz

Indoor/Outdoor
Both – outdoor UV and weather-resistant

Digital Zoom
12x

Microphone
Dual Microphone Array with noise and wind cancellation

Audio
Full Duplex 2 way Audio

Status Lights
2x LEDs (blue and amber)

Networking
802.11 b/g/n, Bluetooth Low Energy 4.2

Compliant Standards
128-bit SSL, AED-128, TSL, 2 factor authentication

Battery Life
6 months*

Charge Time to Full (via camera)
3.5 hrs

Charge time to Full (via charger accessory)
2.9 hrs

Operating Temperature
-20 to 45 degree Celsius

Connectivity
Wi-Fi Connection. Working broadband connection with at least 2Mbps upload speed

microSD card requirements
Speed class 10, UHS1, V10

Min home upload speed
2-4Mbps; optimized for 2 simultaneous 4k streams

Dimensions
3.5x2x3in (89x52x78.4mm)

Regulatory
FCC, CE, IC, EU RoHS compliant, EU-REACH compliant, EuP1275 compliant, WERCS

Compatibility Details :

Not included with Add on Camera.
** Savings vary by product, while supplies last.

¹ HomeKit compatibility for Arlo Ultra 2 Spotlight Camera requires connection to a compatible smarthub or base station. Visit here for Smart Hub/Base station compatibility.
² Renewal of an Arlo Secure subscription is required to maintain Arlo Secure features after the 3month trial. These features include cloud storage, object detection, activity zones and video history.
³ Emergency Response feature available for U.S. subscribers only.

Troubleshooting

How to erase or delete all recordings from an Arlo device

This article applies to:

VMB3000 VMB3010 VMB3500 VMB4000 VMB4500 VMB4540 VMB5000 VMC4040P AVD1001 FB1001 VMC2030 VMC2020 AVD2001 VMC2032 VMC4041P VMC4050P VMC5040 VML2030 VMC2040 VMC3030 VMC3040 VMC3040S ABC1000 VMC4030 VML4030 VMC4030P AL1101 Arlo Secure

To erase or delete all recordings from an Arlo device:

Launch the Arlo app or log in to your Arlo account at arlo.com.
Tap or click Settings > Privacy to open the Arlo Privacy Center.
Tap or click Content.
Tap or click Erase & Reset Arlo Devices.
o Note: Only the registered administrative user may use Erase & Reset Arlo Devices. Friends who have been granted access are unable to use Privacy Center to erase or reset devices, even if granted access rights.
Tap or click Reset & Erase for the device you would like to erase content from.
o Tap or click Reset & Erase All Devices to erase all devices.
In the following prompt, tap or click Erase or Reset & Erase.
o If both Arlo Secure Cloud Recording and Local Recording are enabled, you will be asked which one you would like to erase, or both.
o If you tap Reset & Erase, the device will be reset to factory default, and will need to be reinstalled to your account.
o Note: It is not possible to erase local recordings from the Privacy Center for Arlo Go, Arlo Go 2, Arlo Q, and Arlo Q Plus cameras. You will need to remove the microSD card and delete recordings manually.
Tap or click Erase or Reset & Erase.
o Note: The action cannot be undone. All videos, images, and cached data will be erased. Locally stored content will be erased if you have chosen that option and the connected storage device allows it. Video recordings may be temporarily interrupted until the erase process is complete.

Note: Privacy Center feature availability varies by region.

How do I factory reset and re-sync my Arlo camera?

This article applies to:

VMC4040P FB1001 VMC2030 VMC2020 VMC2032 VMC4041P VMC4050P VMC5040 VML2030 VMC4030 VMC4030P

Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account. This means that you must follow the Arlo app setup process to use your camera after a factory reset.

Factory reset a camera from your Arlo account

To factory reset your camera while it is connected to the cloud:

Launch the Arlo app or log in to your Arlo account at my.arlo.com.
Tap or click Settings > My Devices and select the camera you want to reset.
Tap or click Remove Device.
Tap or click Yes to confirm that you want to remove the camera from your account.
Return to the Devices page.
Tap Add New Device.
Select Cameras.
Follow the prompts to reconnect your camera to your WiFi network, Base Station, or SmartHub.

Factory reset an Arlo camera with the sync button

To factory reset your camera if it is offline or does not have battery

power:

Unmount your camera and find the sync button. The location of the sync button varies for different camera models:

Pro 3, Pro 4, Floodlight, Ultra and Go 2 models:
Release the camera from the camera housing to access the sync button. Example:

arlo VMS5240B-200NAS Ultra 2 Wireless Security Camera

Essential Wire-Free, Pro, Pro2, and other models:
Find the sync button on the camera housing. Examples:

arlo VMS5240B-200NAS Ultra 2 Wireless Security Camera
A

2. For Pro and Pro 2: Press and hold the sync button for about 15 seconds, until the camera LED begins blinking blue, then let go.
For Essential Wire-Free: Press and hold the sync button for about 15 seconds, until the camera LED begins blinking blue, then let go. Ensure that the camera LED blinks amber three times.

Note: If you accidentally hold the sync button too long, return to step

3. Launch the Arlo app or log in to my.arlo.com.
4. Tap or click Settings > My Devices and select the camera you just reset.
5. Tap or click Remove Device.
6. Tap or click Yes to confirm.
7. Return to the Devices page and tap or click Add New Device.
8. Select Cameras.
9. Follow the prompts to connect the camera to your WiFi network, base station, or SmartHub.
10. If needed, insert the camera back into its camera housing until it clicks back into place.

Why do I hear a clicking sound on my Arlo camera?

This article applies to:

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It is normal to hear an audible clicking sound on your Arlo camera. The clicking sound comes from the internal infrared filter changing positions.

This happens when:

The camera is first powered on
The camera sleeps in night mode and wakes in day mode
The camera sleeps in day mode and wakes in night mode
The camera firmware updates

It is possible to hear the click approximately two times a day:

When the camera first wakes in the morning, it will transition from night to day mode
When the camera first wakes at night, it will transition from day to night mode

How to troubleshoot Arlo camera battery charging issues when using a

magnetic charging cable

This article applies to:

VMC4040P FB1001 VMC4041P VMC4050P VMC5040 VML2030

This article covers troubleshooting for cameras that use the 8-ft. Indoor Magnetic Charging Cable (VMA5000C and VMA5001C) and the 25-ft. Outdoor Magnetic Charging Cable (VMA5600C and VMA5601C). The charging cable that was included with your camera is for indoor use only. If you wish to charge your camera outside, you must use the weather-resistant outdoor cable.

Warning: If the magnetic charging cable is damaged, do not use the cable to charge the camera. Replacement charging cables can be purchased on Arlo.com.

If you are having problems charging an Arlo Pro 3, Arlo Pro 3 Floodlight, Arlo Pro 4, Arlo Ultra, Arlo Ultra 2, or Arlo Go 2 battery with a magnetic charging cable, try the following:

1. Make sure the battery is correctly installed in the camera and the contacts are free from dirt and debris.
2. Remove and reinstall the battery to ensure a proper connection with the metal contacts inside the camera.
3. Ensure you are using the correct type of AC power adapter with the Indoor Magnetic Charging Cable.

Note: The preferred AC power adapter should have an output of 5.0V and 2.0A. Using lower rated power adapters may not be sufficient enough to properly charge the camera in a timely manner.

Note: The Arlo Pro 3 Floodlight operates in a reduced mode when connected to the Indoor Magnetic Charging Cable. For more information, see Why is my Arlo Pro 3 Floodlight Camera not working while it is charging?

4. Check the magnetic charging cable connection between the camera and power adapter and make sure it fits securely into the power adapter and properly snaps into place on the bottom of the camera.

Note: The camera LED will flash blue for three seconds when the charging cable is properly connected. A battery charging icon will also display for your camera in the Arlo app. For more details, see What do my Arlo camera’s battery level icons and notifications mean?
5. If the camera is not charging, try plugging the AC power adapter into a different power outlet.
6. If the camera is still not charging, try using a different magnetic charging cable from another Arlo camera.
7. If the above steps do not resolve the issue, ensure the metal contacts of the charging cable are free from dirt and debris to ensure a secure connection.

Why am I not receiving Arlo notifications on my Android device?

This article applies to:

VMB3000 VMB3010 VMB3500 VMB4000 VMB4500 VMB4540 VMB5000 AVD1001 AAD1001 AC1001 VMC5040 VMC3030 VMC3040 VMC3040S ABC1000 VMC4030 VML4030 VMC4030P AL1101 Arlo Secure

To ensure that you receive mobile notifications:

Make sure you are logged in to the Arlo app to receive push notifications.
Check if you have the latest version of the Arlo app.
Enable push notifications for the Arlo app on your Android device.
For more information about enabling push notifications, visit How do I enable or disable push notifications on my Android device?.
Check your app settings, Mute Notification should be set to Off. To turn off:
o Launch the Arlo app.
o Tap Settings.
o Tap Mute Notifications.
o Tap Unmute. visit How do I enable and disable Arlo push notifications on my iOS
device? or How do I enable or disable push notifications on my Android device?.
Enable Push Notifications in your Arlo device’s modes and rules.
For more information about setting up notifications, see How do I set up notifications or alerts?.
Make sure your device is not on Power Saving mode.
Make sure your device is not in Do Not Disturb.

If you still have problems receiving Android notifications, visit Arlo Support to speak with an expert.

Why am I not receiving Arlo notifications on my iOS device?

This article applies to:

AVD1001 AAD1001 AC1001 VMC5040 VMC3030 VMC3040 VMC3040S ABC1000 VMC4030 VML4030 VMC4030P Arlo Secure

To ensure that you receive mobile notifications:

Make sure your Arlo app is up to date.
If you are logged out, you do not receive notifications on your device.
Check if you have the latest version of the Arlo app.
Update the Arlo app to the newest version to continue receiving push notifications.
Enable notifications for the Arlo app on your iOs device.
For more information about enabling push notifications, visit How do I enable and disable Arlo push notifications on my iOS device?.
Enable push notifications in your Arlo app and make sure that the Mute Notification is Off in Settings. To turn Off:
o Launch the Arlo app.
o Tap Settings.
o Tap Mute Notifications.
o Tap Unmute.
For more information about setting up notifications, visit How do I set up notifications or alerts? and How to Mute Arlo Notifications?.
Make sure your device is in Do Not Disturb or Focus mode.
Make sure your device is not on Low Power mode.
Check if you have enabled Scheduled Summary on your iOs device.

Why am I not receiving Arlo notifications on my iOS device?

This article applies to:

AVD1001 AAD1001 AC1001 VMC5040 VMC3030 VMC3040 VMC3040S ABC1000 VMC4030 VML4030 VMC4030P Arlo Secure

To ensure that you receive mobile notifications:

Make sure your Arlo app is up to date.
If you are logged out, you do not receive notifications on your device.
Check if you have the latest version of the Arlo app.
Update the Arlo app to the newest version to continue receiving push notifications.
Enable notifications for the Arlo app on your iOs device.
For more information about enabling push notifications, visit How do I enable and disable Arlo push notifications on my iOS device?.
Enable push notifications in your Arlo app and make sure that the Mute Notification is Off in Settings. To turn Off:
o Launch the Arlo app.
o Tap Settings.
o Tap Mute Notifications.
o Tap Unmute.
For more information about setting up notifications, visit How do I set up notifications or alerts? and How to Mute Arlo Notifications?.
Make sure your device is in Do Not Disturb or Focus mode.
Make sure your device is not on Low Power mode.
Check if you have enabled Scheduled Summary on your iOs device.

Why is my Arlo wire-free camera not streaming?

This article applies to:

VMB3000 VMB3010 VMB3500 VMB4000 VMB4500 VMB4540 VMB5000 VMC4040P FB1001 VMC2030 VMC2020 AVD2001 VMC2032 VMC4041P VMC4050P VMC5040 VML2030 VMC2040 VMC3030 VMC3040 VMC3040S ABC1000 VMC4030 VMC4030P

If your Arlo camera is not streaming, possible issues may include:

Signal Interference

Environments with multiple Wi-Fi networks, wireless devices, or frequencies can cause signal interference with your Arlo system. Minimize the number of networks, wireless devices, and transmitted frequencies in the area where you place your Base Station or SmartHub and cameras.

Follow these guidelines to prevent Wi-Fi signals between the devices from interfering with each other:

Place your camera at least 10 feet (3 meters) from the SmartHub or Base Station, and allow at least 6½ feet (2 meters) between cameras.
Your Base Station or SmartHub should be 3 feet (1 meter) away from the router.

Camera out of Range

Make sure that your Arlo wire-free camera is no further than 300 feet (90 meters) from the SmartHub or base station. The range might be less if metal objects or thick walls and ceilings are between a camera and the Base Station or Smart Hub.

Make sure that your cameras have three or four bars of signal strength in the area where you intend to install them. The cameras can work when signal strength is at one or two bars, but streaming and battery performance might be affected.

Outdated Arlo app and camera firmware not updated

Make sure that the firmware of both the camera and the Arlo app is updated. Firmware updates are necessary to install to improve and optimize performance.

Low internet bandwidth

Check your internet speed. Your internet can slow down if the network is congested or there are too many devices connected, this can also cause difficulties in streaming. For more information, see “What are the minimum requirements for installing and using my Arlo system?.

How do I turn my Arlo camera’s Battery Fully Charged LED on or off?

This article applies to:

VMC4040P AVD1001 VMC2030 VMC2020 AVD2001 VMC2032 VMC4041P VMC4050P VMC5040 VML2030 VMC2040 VML4030

By default, your Arlo camera’s LED shows the status of the camera. If you do not want the LED to show that the battery is fully charged, you can change your camera’s setting using the following instructions.

To turn your Arlo camera’s Battery Fully Charged LED on or off: