Einhell GC-EC 1935 Electric Chainsaw Instruction Manual
- June 3, 2024
- Einhell
Table of Contents
- **
- Einhell GC-EC 1935 Electric Chainsaw
- Safety regulations
- Layout and items supplied
- Proper use
- Technical data
- Before starting the equipment
- Operation
- Working with the chainsaw
- Replacing the power cable
- Cleaning, maintenance and ordering of spare parts
- Notes on environmental protection / disposal
- Storage
- Troubleshooting
- Warranty certificate
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
**
**
Einhell GC-EC 1935 Electric Chainsaw
Danger
When using the equipment, a few safety pre-cautions must be observed to avoid
injuries and damage. Please read the complete operating instructions and
safety regulations with due care. Keep this manual in a safe place, so that
the in-formation is available at all times. If you give the equipment to any
other person, hand over these operating instructions and safety regulations as
well. We cannot accept any liability for damage or accidents which arise due
to a failure to follow these instructions and the safety instructions.
Safety regulations
The corresponding safety information can be found in the enclosed booklet.
Warning!
Read all the safety information, instructions, illustrations and technical
data provided on or with this power tool. Failure to adhere to the following
instructions may result in electric shock, fi re and/or serious injury.
Keep all the safety information and instructions in a safe place for future
use.
Explanation of the symbols on the machine :
- Read the operating instructions.
- Wear safety goggles.
- Wear ear protectors.
- Never expose the device to rain.
- If the cable is damaged or cut, disconnect the power plug from the mains immediately.
- Maximum cutting length / chain speed vu: 15.5 m/s
- Kick-back might result in fatal injuries from cuts.
- Always hold the chainsaw fi rmly with both hands.
- Unlock the chain brake before putting into operation!
Layout and items supplied
Layout
- Claw stop
- Front hand guard
- Front handle
- Rear handle
- Safety lock-off
- ON/OFF switch
- Oil tank cover
- Chain wheel cover
- Fixing screw for the chain wheel cover
- Chain tensioning screw
- Chain oil fi ll level indicator
- Cable strain-relief clamp
- Power cable
- Rear hand guard
- Cutter rail
- Saw chain
- Cutter guard
Items supplied
Please check that the article is complete as specified in the scope of delivery. If parts are missing, please contact our service center or the sales outlet where you made your purchase at the latest within 5 working days after purchasing the product and upon presentation of a valid bill of purchase. Also, refer to the warranty table in the service information at the end of the operating instructions.
- Open the packaging and take out the equip-ment with care.
- Remove the packaging material and any packaging and/or transportation braces (if available).
- Check to see if all items are supplied.
- Inspect the equipment and accessories for transport damage.
- If possible, please keep the packaging until the end of the guarantee period.
Danger!
The equipment and packaging material are not toys. Do not let children play
with plastic bags, foils or small parts. There is a danger of swallowing or
suffocating!
- Original operating instructions
- Safety instructions
Proper use
The chainsaw is intended for felling trees and for cutting trunks, branches, wooden beams, boards etc. and can be used for cross cuts and longitudinal cuts. It is not suitable for cutting any materials other than wood. The equipment is to be used only for its prescribed purpose. Any other use is deemed to be a case of misuse. The user / operator and not the manufacturer will be liable for any damage or inju-ries of any kind caused as a result of this. Please note that our equipment has not been de-signed for use in commercial, trade or industrial applications. Our warranty will be voided if the machine is used in commercial, trade or industrial businesses or for equivalent purposes.
Technical data
- Mains voltage:……………….. .. 220-240 V ~ 50 Hz
- Power rating:………………………………….. 1900 W
- Idling speed:……………………………….. 7100 rpm
- Cutter rail length:……………………………. 350 mm
- Cutting length, max…………………………. 325 mm
- Cutting speed at rated rpm:………………. 15.5 m/s
- Oil tank capacity:……………………………… 160 ml
- Weight with cutter rail and chain:…………… 4.8 kg
- Protection class:………………………………… II /
Oregon
- Chain: …………………………………………. 91PJ052X
- Chain bar: ………………………………..140SDEA041
Kangxin
- Chain: ………………………………………..ALP-50-52S
- Chain bar: ……………………………… AP14-52-507P
Danger!
Sound and vibration
Sound and vibration values were measured in accordance with EN 62841.
- LpA sound pressure level ………………… 93.4 dB(A)
- KpA uncertainty ……………………………………… 3 dB
- LWA sound power level ………………… 105.6 dB(A)
- KWA uncertainty …………………………………. 2.41 dB
- LWA sound power level guaranteed …… 108 dB(A)
Wear ear-muffs.
The impact of noise can cause damage to hea-ring. Total vibration values
(vector sum of three directions) were determined in accordance with EN 62841-1
and EN 62841-4-1.
Handle under load
Vibration emission value of handle ah = 6 m/s2
Vibration emission value of rear handle ah = 7 m/s2
Uncertainty K = 1.5 m/s2
- The quoted total vibration value and the quo-ted noise emission value were measured in accordance with standardized test procedu-res and can be used to compare one electric tool with another.
- The quoted total vibration value and the quo-ted noise emission value can also be used to make an initial assessment of exposure.
Warning:
- The vibration and noise emission levels during actual use may vary from the values quoted, depending on the way in which the electric tool is used and, in particular, on the type of workpiece being processed.
- Try to keep the exposure to vibrations and noise as low as possible. Exposure to vibra-tions can be reduced by wearing gloves when using the tool, for example, and by limiting the amount of operating time. All stages of the operating cycle must be considered (for example, times in which the electric tools are switched off and times in which the tool is switched on but operates without load).
Keep the noise emissions and vibrations to a minimum.
- Only use appliances which are in perfect wor-king order.
- Service and clean the appliance regularly.
- Adapt your working style to suit the appliance.
- Do not overload the appliance.
- Have the appliance serviced whenever necessary.
- Switch the appliance off when it is not in use.
- Wear protective gloves.
Before starting the equipment
Before you connect the equipment to the mains supply make sure that the data
on the rating plate are identical to the mains data.
Warning!
Always pull the power plug before making adjustments to the equipment.
Caution:
Do not connect the chainsaw to the power supply until it has been fully
assembled and the chain tension has been adjusted. Always wear protective
gloves when working on the chainsaw to protect yourself against injury.
Assembly of the cutter rail and the saw chain
-
Carefully unpack all parts and check that they are complete .
-
Undo the fixing screw of the chain wheel cover .
-
Take off the chain wheel .
-
Lay the chain as shown in the groove which runs around the cutter rail .
-
Insert the cutter rail and chain as shown in the mounting in the chainsaw .
As you do so, guide the chain around the chain wheel .
- Attach the chain wheel cover and secure it with the fixing screw. Caution:
Do not fully tighten the fixing screw until after adjusting the chain tension (refer to point 5.2).
Tensioning the saw chain
Warning
Always disconnect the mains plug before performing any checks or
adjustments. Al-ways wear protective gloves when working on the chainsaw to
protect yourself against injury.
-
Undo the fixing screw of the chain wheel cover a few turns.
-
Adjust the chain tension with the chain tensioning screw Turning the screw clockwise increases the tension, turning it counter-clockwise decreases the chain
tension. The saw chain is correctly tensioned if it can be lifted around 3-4 mm in the middle of the cutter rail . -
Tighten the fixing screw of the chain wheel cover.
Danger!
All of the chain links must lie proper-ly in the guide groove of the cutter
rail.
Notes on tensioning the chain:
The saw chain must be properly tensioned to ensure safe operation. You can
tell that the chain tension is perfect if the saw chain can be lifted by
around 3-4 mm in the middle of the cutter rail. As the saw chain heats up
during cutting and thus changes in length, please check the chain tension
every 10 minutes and adjust it again as required. This applies in particular
to new saw chains. When you have finished working slacken the chain again, as
the chain will shorten when it cools down. This will prevent the chain from
being damaged.
Saw chain lubrication
Warning
Always disconnect the mains plug before performing any checks or
adjustments. Al-ways wear protective gloves when working on the chainsaw to
protect yourself against injury.
Notice
Never operate the chain if it is not lubricated with saw chain oil. Use of
the chainsaw without saw chain oil or if the oil level is below the “min” mark
(Fig. 10/ Item B) will damage the chainsaw.
- Be aware of the temperature conditions: diff erent lubricants with completely diff erent viscosities are required at diff erent ambient tem-peratures. At lower temperatures you will need low viscosity oils in order to achieve a suffi cient lubricating fi lm. However, if the same low viscosity oil is used during the summer it will become even thinner due to the ambient temperatures alone, and as a result the lubricating fi lm could break down, causing the chain to overheat and become damaged. In addition, the chain oil would burn and produce unnecessary pollutants.
Filling the oil tank:
- Place the chainsaw on a flat surface.
- Clean the area around the oil tank cover and then clean the oil tank cover.
- Fill the tank with saw chain oil. In the process, make sure that no dirt enters the tank, as this could cause the oil nozzle to become blocked.
- Close the oil tank cover.
Operation
Connecting to the mains supply
- Connect the power cable to a suitable ex-tension cable. Make sure that the extension cable is designed for the power rating of the chainsaw.
- Secure the extension cable as shown in to protect it against pulling forces and accidental disconnection.
- Connect the extension cable to a professionally installed safety mains outlet with ground contact.
We recommend using a cable with a bright and highly visible color, e.g. red or yellow. This will reduce the risk of accidentally damaging it with the chainsaw.
Switching on/off
Switching on
- Hold the chainsaw by the handles with both hands as shown in (thumbs under the handles).
- Press and hold the safety lock-off .
- To switch on the chainsaw, press the On/Off switch . You can then release the safety lock-off.
Switching off
Release the ON/OFF switch . The integrated brake will bring the running chain-
saw to a standstill within a very short space of time. Always disconnect the
mains plug when you stop working, even if it is only for a short time.
Warning
Always carry the saw by the front handle. If the saw is plugged in and you
carry it by the rear handle (which is where the switches are located), then
there is a risk that you could accidentally press the safety lock-off and the
ON/OFF switch at the same time, and the chainsaw could inadvertently start up.
Safety devices
Motor brake
The motor brakes the saw chain as soon as the ON/OFF switch is released or the power supply
is interrupted. This significantly reduces the risk of injury that would
otherwise be present if the chain continued to run after being switched off or
disconnected.
Chain brake
The chain brake is a safety mechanism which is triggered via the front hand
guard . If
kickback causes the chainsaw to suddenly jerk back then the chain brake trips
and stops the saw chain in less than 0.1 seconds. You must check the operation
of the chain brake on a regular basis. To do this, fold the hand guard
forward
and briefly switch the chainsaw on. The saw chain must not start up. Pull back
the front hand guard until it engages to release the chain brake.
Danger
Never use the saw if the safety equipment is not working properly. Never
try to repair safety related protection systems yourself – al-ways have any
work done by our service department or by a similarly qualified workshop.
Hand guard
The front hand guard (which also acts as the chain brake at the same time)
and the
rear hand guard protect against finger injuries resulting from contact with the
saw chain if the chain breaks because it is overloaded.
Working with the chainsaw
Preparations
To ensure that you can work safely, check the fol-lowing points before every
use:
Condition of the chain saw
Inspect the chainsaw before the start of work for damage to the housing, the
power cable, the saw chain and the cutter rail. Never use a chainsaw which is
obviously damaged.
Oil container
Fill level of the oil container. Even while working, keep checking that
sufficient oil is in the system. To avoid damaging the chainsaw, never run the
saw if there is no oil in the system or if the oil drops below the “min” mark
. On average, a single filling will last around 15 minutes depending on the
number of pauses in cutting and the loads involved.
Saw chain
Tension of the saw chain, condition of the cutting elements. The sharper the
chainsaw, the easier and more controllable it is to operate the chain-saw. The
same also applies to the chain tension. Again, while working also check the
chain tension every 10 minutes in order to increase your safety. New saw
chains in particular often tend to expand more.
Chain brake
Check the operation of the chain brake as de-scribed in the chapter “Safety
devices” and then release it.
Safety clothing
Always wear appropriate tight-fitting safety clothing like special trousers
which protect against cuts, protective gloves and safety shoes. Hearing
protection and protective goggles. When felling trees or performing forest
work, al-ways wear a protective helmet with integral face and hearing
protection. This will offer protection against falling branches and any
branches if they spring back.
Description of the correct procedures for basic use of the chainsaw
**If two or more persons are working at the same time on felling and
cutting back then the minimum distance between the tree being felled and the
tree being cut back should be at least twice the height of the tree being
felled . When felling trees, care must be taken to ensure that no other
persons are endangered, no power supply lines are hit and no material damage
is caused to equipment or property. In the event that a tree comes into
contact with a power supply line, he responsible power supply company should
be informed immediately. When working with the saw on a slope, the opera-tor
of the chainsaw must be standing at a higher point on the slope than the tree
being felled, as the tree will roll or slip downhill once it has been felled .
Before felling the tree you must first plan and if necessary clear an escape
route. This escape route must lead away diagonally in the opposite direction
to the expected fall direction – this can be seen in (A= danger zone, B=
direction of fall, C= escape zone). Before felling the tree you must take into
account the natural inclination of the tree, the location of larger branches
and the wind direction, as this will help you to correctly determine the
direction in which the tree will fall. Dirt, stones, loose bark, nails,
staples and wire must be removed from the tree.
Making the felling notch Cut a notch (A) at right angles to the fall
direction to a depth of 1/3 of the tree diameter as shown in Fig. 17. First
make the lower horizontal felling notch (1). This prevents the saw chain or
the guide rail from becoming trapped when the second
felling notch is made.
Making the felling cut The felling cut should be positioned at least 50
mm above the horizontal felling notch. Make the felling cut (B) parallel to
the horizontal felling notch. The felling cut should be cut to a depth which
leaves a thin strip (felling hinge strip) (D) which can act as a hinge. This
strip prevents the tree from rotating and falling in the wrong direction. Do
not cut through the strip. When the felling cut gets close to the strip the
tree should start to fall. If it becomes clear that the tree may well fall in
a different direction to the desired fall direction (C) or it starts to lean
back and traps the saw chain, interrupt the felling cut and insert wedges made
of wood, plastic or aluminum to open out the cut and control the lean of the
tree until it leans in the required direction. When the tree starts to fall,
remove the chainsaw from the cut, switch it off , place it on the ground and
exit the danger zone via the planned escape route. Watch out for falling
branches and take care not to trip.
Removing branches
Here we are talking about removing branches from the felled tree. When
removing branches, leave any downward facing branches which are supporting the
tree until the trunk of the tree has been cut up. Smaller branches should be
re-moved as shown in (A= cutting direction when removing branches, B= keep
away from the ground! Supporting branches should be left until the trunk is
cut up) in a single cut from the bottom to the top. Any branches which are
under tension should be cut from the bottom to the top to pre-vent the saw
from becoming trapped.
Cutting the tree trunk into lengths**
Here we are looking at the process of cutting the felled tree into sections.
Make sure you have a sure footing and distribute your body weight evenly onto
both feet. If possible the trunk should be underlaid and supported with
branches, beams or wedges. For easy cutting follow the simple instructions
below. If the full length of the tree trunk is evenly supported as shown in
then proceed by cutting from the top down. Take care not to cut into the
ground in the process.
If the weight of the tree trunk is resting on one end as shown in first cut
through 1/3 of the trunk diameter from the underside (A) in order to prevent
it from splintering. Make the second cut from the top (2/3 of the diameter) to
the height of the first cut (B) (this prevents the chainsaw from being
trapped). If the weight of the tree trunk is resting on both ends as shown in
first cut through 1/3 of the trunk diameter from the top (A) in order to pre-
vent it from splintering. Make the second cut from underneath (2/3 of the
diameter) to the height of the first cut (B) (this prevents the chainsaw from
being trapped). When working with the saw on a slope, always position yourself
at a higher point on the slope above the tree as shown in . In order to retain
full control at the moment when the cut goes through, reduce pressure towards
the end of the cut without releasing your fi rm grip on the hand-les of the
chainsaw. Take care to ensure that the chainsaw does not touch the ground.
After completing the cut, wait for the chain saw to come to a standstill
before removing the chain-saw. Always switch off the motor of the chainsaw
before moving from tree to tree.
Kickback
The term “kickback” describes what happens when the running chainsaw suddenly kicks up-ward and backward. Usually, this is caused by contact between the tip of the cutter rail and the workpiece or the saw chain becoming trapped. In the event of kickback, large forces occur suddenly and violently. As a result, the chainsaw usually reacts uncontrollably. This can often result in very serious injuries to the worker or persons in the vicinity. The risk of kickback is particularly great when performing cross cuts, angled cuts and longitudinal cuts, as it is not possible to use the claw stop on these cuts. You should therefore avoid these cuts as far as possible and take particular care when they are unavoidable. The risk of kickback is at its greatest when the saw is positioned for a cut in the region of the tip of the cutter rail, as the leverage effect is greatest there . It is therefore safest to position the saw fl at and as close as possible to the claw stop before making the cut . Warning
- Make sure that the chain tension is always correctly adjusted.
- Only use a chainsaw if it is in perfect working order.
- Only work with a saw chain that has been properly sharpened in accordance with the instructions.
- Never operate the saw above shoulder height.
- Never cut with the upper edge or the tip of the sword.
- Always hold the chainsaw firmly with both hands.
- Whenever possible, use the claw stop as a leverage point.
Cutting wood which is under tension
Special care is required when cutting wood which is under tension. Wood which
is under tension from which it is released by cutting may in some cases react
completely unpredictably and uncontrollably. In the worst case this could
result in extremely severe or even fatal injuries .
This type of work must only be performed by per-sons who have been specially trained.
Replacing the power cable
Danger!
If the power cable for this equipment is damaged, it must be replaced by the
manufacturer or its after-sales service or similarly trained personnel to
avoid danger.
Cleaning, maintenance and ordering of spare parts
Danger!
- Always disconnect the mains plug before cleaning the chainsaw.
- Never immerse the unit in water or other liquids in order to clean it.
- Store the chainsaw in a safe and dry place out of the reach of children.
Cleaning
- Regularly clean the clamping mechanism by blowing it out with compressed air or cleaning it with a brush. Do not use tools for cleaning.
- Keep the handles free of grease so that you can maintain a firm grip.
- Clean the device as required with a damp cloth and, if necessary, mild washing up li-quid.
- If the chainsaw is not to be used for an extended period of time then you should remove the chain oil from the tank. Briefly immerse the saw chain and the cutter rail in an oil bath and then wrap them in oil paper.
Carbon brushes
In case of excessive sparking, have the carbon brushes checked only by a qualified electrician. Danger! The carbon brushes should not be rep laced by anyone but a qualified electrician.
Maintenance
Replacing the saw chain and cutter rail The cutter rail needs to be replaced if
- the guide groove of the cutter rail is worn;
- the nose sprocket in the cutter rail is damaged or worn.
Proceed as described in the section “Assembly of the cutter rail and the saw
chain”.
Checking the automatic chain lubrication
You should check the operation of the automatic chain lubrication system on a
regular basis in or-der to guard against overheating and the associated damage
to the cutter rail and the saw chain. To do this, point the tip of the cutter
rail towards a smooth surface (board, section of a cut tree) and allow the
chainsaw to run. If an increasing oil trace becomes evident during this
process then the automatic chain lubrication system is working properly. If no
clear oil trace is evident then please refer to the corresponding instructions
in “Troubleshooting”. If the information contained there still fails to remedy
the situation then please contact our service department or another similarly
qualified workshop.
Danger
Do not actually touch the surface with the tip of the cutter rail when
performing this test. Keep a safe distance (approx. 20 cm).
Sharpening the saw chain
Effective working with the chainsaw is only possible if the saw chain is in
good condition and sharp. This also reduces the risk of kickback. The saw
chain can be re-sharpened by any dealer. Do not attempt to sharpen the saw
chain your-self unless you have the necessary special tools and experience.
Ordering replacement parts:
Please quote the following data when ordering replacement parts:
- Type of machine
- Article number of the machine
- Identification number of the machine
- Replacement part number of the part required For our latest prices and information please go to www.Einhell-Service.com
Notes on environmental protection / disposal
The equipment is supplied in packaging to pre-vent it from being damaged in transit. The raw materials in this packaging can be reused or recycled. The equipment and its accessories are made of various types of material, such as metal and plastic. Never place defective equipment in your household refuse. The equipment should be taken to a suitable collection center for proper disposal. If you do not know the whereabouts of such a collection point, you should ask in your local council offices.
Storage
Store the equipment and accessories out of children’s reach in a dark and dry place at above freezing temperature. The ideal storage temperature is between 5 and 30 °C. Store the electric tool in its original packaging.
Troubleshooting
Danger
Before troubleshooting, switch off the tool and disconnect the mains plug.
The table below contains a list of fault symptoms and explains what you can do
to remedy the problem if your tool fails to work properly. If the problem
still persists after working through the list then please con-tact your
nearest service workshop.
Cause | Fault | Remedy |
---|---|---|
Chainsaw does not work at all |
- Quick stop brake has been triggered
- No power supply
- Defective mains outlet
- Power extension cable damaged
- Defective fuse
|
- Pull the hand protection back to the normal position.
- Check the power supply.
- Try an alternative source of electrical power, replace if necessary.
- Check the cable and replace as required.
- Replace the fuse.
Chainsaw operates intermittently|
- Power cable damaged
- Loose connection (external)
- Loose connection (internal)
- ON/OFF switch defective
|
- Consult a specialist workshop.
- Consult a specialist workshop.
- Consult a specialist workshop.
- Consult a specialist workshop.
Saw chain dry|
- No oil in the tank
- Oil tank cap breather blocked
- Oil outlet blocked
|
- Fill up with oil.
- Clean the oil tank cap.
- Clear the oil outlet.
Chain brake does not work| – Problem with the switch mechanism in the front
hand guard| – Consult a specialist workshop.
Chain/guide rail hot|
- No oil in the tank
- Oil tank cap breather blocked
- Oil outlet blocked
- Blunt chain
|
- Fill up with oil.
- Clean the oil tank cap.
- Clear the oil outlet
- Re-sharpen or replace the chain.
Chainsaw juddering, vibrating or not sawing properly|
- Chain tension too loose
- Blunt chain
- Worn chain
- Saw teeth pointing in the wrong direction
|
- Adjust the chain tension.
- Re-sharpen or replace the chain.
- Replace the chain.
- Reinstall the saw chain with the teeth facing in the correct direction.
For EU countries only
Never place any electric power tools in your household refuse.
To comply with European Directive 2012/19/EC concerning old electric and
electronic equipment and its implementation in national laws, old electric
power tools have to be separated from other waste and disposed of in an
environment-friendly fashion, e.g. by taking to a recycling depot. Recycling
alternative to the return request:
As an alternative to returning the equipment to the manufacturer, the owner of
the electrical equipment must make sure that the equipment is properly
disposed of if he no longer wants to keep the equipment. The old equipment can
be returned to a suitable collection point that will dispose of the equipment
in accordance with the national recycling and waste disposal regulations. This
does not apply to any accessories or aids without electrical components
supplied with the old equipment. The reprinting or reproduction by any other
means, in whole or in part, of documentation and papers ac-companying products
is permitted only with the express consent of the Einhell Germany AG.
Subject to technical changes
- The product meets the requirements of EN 61000-3-11 and is subject to special connection conditions. This means that use of the product at any freely selectable connection point is not allowed.
- Given unfavorable conditions in the power supply the product can cause the voltage to fluctuate temporarily.
- The product is intended solely for use at connection points that
- a) do not exceed a maximum permitted mains system impedance of Z sys = 0.3 Ω, or
- b) have a continuous current-carrying capacity of the mains of at least 100 A per phase.
- As the user, you are required to ensure, in consultation with your electric power company if necessary, that the connection point at which you wish to operate the product meets one of the two requirements, a) or b), named above.
Service information
We have competent service partners in all countries named on the guarantee
certificate whose contact details can also be found on the guarantee
certificate. These partners will help you with all service re-quests such as
repairs, spare and wearing part orders or the purchase of consumables. Please
note that the following parts of this product are subject to normal or natural
wear and that the following parts are therefore also required for use as
consumables.
Category | Example |
---|---|
Wear parts* | Cutter bar, carbon brushes |
Consumables* | Saw chain |
Missing parts |
- Not necessarily included in the scope of delivery!
In the effect of defects or faults, please register the problem on the internet at www.Einhell-Service.com. Please ensure that you provide a precise description of the problem and answer the following questions in all cases:
- Did the equipment work at all or was it defective from the beginning?
- Did you notice anything (symptom or defect) prior to the failure?
- What malfunction does the equipment have in your opinion (main symptom)?Describe this malfunction.
Warranty certificate
Dear Customer,
All of our products undergo strict quality checks to ensure that they reach
you in perfect condition. In the unlikely event that your device develops a
fault, please contact our service department at the address shown on this
guarantee card. You can also contact us by telephone using the service number
shown. Please note the following terms under which guarantee claims can be
made:
-
These guarantee terms apply to consumers only, i.e. natural persons intending to use this product neither for their commercial activities nor for any other self-employed activities. These warranty terms regulate additional warranty services, which the manufacturer mentioned below promises to buyers of its new products in addition to their statutory rights of guarantee. Your statutory guarantee claims are not affected by this guarantee. Our guarantee is free of charge to you.
-
The warranty services cover only defects due to material or manufacturing faults on a product which you have bought from the manufacturer mentioned below and are limited to either the rectification of said defects on the product or the replacement of the product, whichever we prefer.
Please note that our devices are not designed for use in commercial, trade or professional applications. A guarantee contract will not be created if the device has been used by commercial, trade or industrial business or has been exposed to similar stresses during the guarantee period. -
The following are not covered by our guarantee:
- Damage to the device caused by a failure to follow the assembly instructions or due to incorrect installation, a failure to follow the operating instructions (for example connecting it to an incorrect mains voltage or current type) or a failure to follow the maintenance and safety instructions or by ex-posing the device to abnormal environmental conditions or by lack of care and maintenance.
- Damage to the device caused by abuse or incorrect use (for example overloading the device or the use or unapproved tools or accessories), ingress of foreign bodies into the device (such as sand, stones or dust, transport damage), the use of force or damage caused by external forces (for ex-ample by dropping it).
- Damage to the device or parts of the device caused by normal or natural wear or tear or by normal use of the device.
-
The guarantee is valid for a period of 24 months starting from the purchase date of the device. Guarantee claims should be submitted before the end of the guarantee period within two weeks of the defect being noticed. No guarantee claims will be accepted after the end of the guarantee period. The original guarantee period remains applicable to the device even if repairs are carried out or parts are replaced. In such cases, the work performed or parts fitted will not result in an extension of the guarantee period, and no new guarantee will become active for the work performed or parts fitted. This also applies if an on-site service is used.
-
To make a claim under the guarantee, please register the defective device at:
www.Einhell-Service.com. Please keep your bill of purchase or other proof of purchase for the new device. Devices that are returned without proof of purchase or without a rating plate shall not be covered by the guarantee, because appropriate identification will not be possible. If the defect is covered by our guarantee, then the item in question will either be repaired immediately and returned to you or we will send you a new replacement.
Of course, we are also happy offer a chargeable repair service for any defects
which are not covered by the scope of this guarantee or for units which are no
longer covered. To take advantage of this service, please send the device to
our service address. Also refer to the restrictions of this warranty
concerning wear parts, consumables and missing parts as set out in the service
information in these operating instructions.
Declaration of conformity: We declare conformity in accordance with the
EU directive and standards for article
References
- Einhell Service
- Heliograph Holding – Prepress Equipment and Process Technology
- Einhell Service
- iSC Onlineshop
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