ecostrad 12884 iQ Infrared Panels Wi-Fi Control User Manual

ecostrad 12884 iQ Infrared Panels Wi-Fi Control

About the Manual

This guide describes the Ecostrad iQ WiFi Infrared Panel and details how to use the product. It is important to thoroughly review this guide before using the product. For additional information regarding any aspect of the Ecostrad iQ WiFi Infrared Panel, contact:

• Ecostrad Ltd.
• Firecrest House
• Lingerfield Business Park
• Market Flat Lane
• Knaresborough
• North Yorkshire
• HG5 9JA
• Tel: 0330 880 7005
• Email: customersupport@ecostrad.com https://ecostrad.com/

Technical Data

Wireless temperature sensor

metres

Built-in receiver

Working environment temperature

range humidity

|

-5-50 °C

10-95%

Smart Life app

Components

The iQ WiFi control system comprises three parts:

Smart Life app
The app is the interface through which you control the panels. You can set weekly programs and count down timers, adjust temperatures, add heaters to groups and automate with other devices. Commands from the app are broadcast to the panel receivers via your router. The app is compatible with both iOS and Android systems.

Wireless temperature sensor
The temperature sensor is a battery powered device designed to sit in the same room as your panels. When paired to a panel controlled by the app, the app will use the information provided by the sensor to maintain set temperatures and run programs.

Receiver, built into the heater
The receiver receives and executes signals sent by the app via your router. The thermostat switch on the receiver enables two modes of operation – see Table 4.

is powered on.

In this mode, the link between the receiver and the heating elements is temporarily broken. The receiver will still respond to commands from the app with the normal beep sounds and changes to the indicator LED colour. However, none of these changes will affect the heat coming out of the panel. This means you should disregard the colour of the LED when the heater is in thermostat OFF mode.

Connecting the Sensor

Display and components

1.  Wall mounting hole
2.  Pairing and °C/°F toggle button
3.  Cooling holes
4.  Magnet
5.  Battery compartment
6.  Highest / lowest room temperature in past 24 hours
7. Highest / lowest room humidity in past 24 hours
8. Battery level indicator light
9. Current room temperature
10. Transmitting pairing signal symbol
11. Current room humidity  (not temperature
    • Wet (above 65%)
    • Comfort (35-65%)
    • Dry (below 35%)
12.  Desk stand (optional)

Pairing

1.  Load 2 x AAA batteries into the temperature sensor.
2.  Power on the heater. One beep will sound after approximately three seconds. This means the receiver is ready to pair.
3.  Long press the button on the back of the temperature sensor until you hear a long beep. This means the sensor has paired with the receiver.

NOTE

•  The receiver will leave pairing mode after 3 minutes of sounding the beep. If the sensor does not connect, it may have timed out. Switch off and on again and wait for the beep to sound before attempting again.
•  The maximum working distance between the receiver and the sensor is 5m. If the sensor is not pairing, try bringing it closer to the panel.
•  The sensor can be paired with multiple heaters, if you wish. This can be useful where several panels are used in the same room. You can connect one at a time or all together.
•  Heaters can only be paired with one sensor.
•  If the sensor has been connected previously, it may not beep when the connection is re-established. Check the room temperature on the app matches the sensor to confirm the reconnect has been successful. Allow a minute for the app to update with the new information.

Connecting to WiFi

Downloading the app

Ecostrad iQ infrared heating panels are designed to work with the Smart Life app.Scan the code below to go to the app. Press install and follow the app’s instructions to create an account.NOTE — The Smart Life app is a constantly evolving third party system. This guide was correct at time of printing but may differ slightly from future versions. The app is designed to work on Android or iOS but older software versions may affect app presentation and performance.

Connecting to the app

1. Before pairing, ensure your mobile device is connected to your WiFi network. This must be a 2.4GHz network. If you have a 5.0GHz router, you will need to switch to the 2.4GHz band if this does not happen automatically.
2.  Power on the heater. Make sure the thermostat switch is set to OFF. Hold down the pairing button for 5-10 seconds. A red indicator light on the side of the receiver will begin to flash. (See Figure 1).
3.  On the home page of the app, press + or “Add Device”.
4.  The app should start scanning, as shown by the icon at the top of the screen (see Figure 2). If this icon and text does not show, press in the top right-hand corner.
5.  If the heater has been correctly set to pairing mode, the app will demonstrate that it has found the heater. (See Figure 3). Press “Add”.
6.  The app may ask you to choose your WiFi network and enter the password. Press “Next”.
7. The heater will begin connecting. When it is successfully added, a tick mark will appear beside the heater on the app and the red indicator light on the receiver will switch to a steady light. Press “Next”, as shown in Figure 3.
8. When successfully connected, the heater wil appear on the app with a success message. Press to change its name or “Done” to return to the home screen.

NOTE

•  You will need to repeat this process any time you make system changes to your WiFi or Smart Life account. A new router, WiFi password, or Smart Life account will require you to re-connect your heaters. This may also be required if you use the app on a new device. This varies between models.
•  If the WiFi is disrupted, the heater will go offline and power off.
•  You can temporarily break the connection between the heater and app by switching the thermostat switch to ON. The LED indicator and beep will still respond to changes in the app, but these will not be passed onto the heater, which will simply heat as long as power is supplied.
•  Depending on your device type and settings, location services may need to be enabled to achieve connection.
•  There are two ways to permanently break the connection between the heater and the app.Via the app, you can remove the heater by tapping the heater listing, tapping the settings icon and scrolling down the menu to “Remove Device”. You can either “Disconnect and wipe data” or just “Disconnect” if you want the app to remember the heater’s settings if you connect it again. Via the heater, you can break the connection by holding down the pairing button again for 5-10 seconds. You should see the red indicator light switching off, confirming the WiFi connection has been wiped.

Using the App

NOTE
The Smart Life app is a constantly evolving third party system. The guide below was correct at time of printing but may differ slightly from future versions.

Home overview
You can use the Smart Life app to control multiple devices. All devices are displayed on the home screen with their status.
Possible statuses:

•  Online — Heater will respond to app commands.
•  Offline — Device is turned off at wall or power switch. It cannot be controlled by the app.

Control interface
Tap the heater listing to go to the control interface, as demonstrated in Figure 4 below. Here you can turn the panel off and on, adjust set temperatures and access weekly programmer, timer and device settings.

NOTE

•  The heater will only heat if the set temperature is at least 0.5 °C above the current room temperature. Turning the heater “ON” when the set temperature is lower than room temperature will put the heater in standby mode until the room temperature drops sufficiently.
•  The panel will display a solid blue light on the receiver when it is heating.
•  If the heater is online but not heating, a red light will display on the receiver.
•  If the current room temperature on the app does not match the temperature sensor, the sensor may have become disconnected. Reconnect as per steps in section 4-2. Check whether the connection is successful by checking the room temperature on the app matches the sensor.

Weekly programmer
To set and engage the weekly programmer, tap th icon on the control interface.  You will only be able to do this when the heater is online and switched on.

•  Tap the individual days to set their program. Set time, power ON or OFF and temperature (ON only) and save.
•  You can set up to 30 heating periods across the week. If more heating periods are required, the “Scenes” function of the Smart Life App, found in the “Smart” tab, could be used for more flexibility of heating.
•  You can toggle individual periods ON / OFF within the day.
•  Make sure you toggle the program to ON before returning to the interface, otherwise the program will not run.

Timer
To set and engage the timer function, tap the icon on the control interface. You can only set the timer when the heater is online and switched on. The timer sets the heater to switch off after a set period of time. It is an alternative to running the weekly program; the two cannot be run concurrently.

•  Toggle the timer ON.
•  Choose a time period from 0-12 hours.
•  Tap OK.

Device settings

• Tap to view and edit the heater’s settings.
• Heater Profile
• Icon – image displayed. Option to replace the default with a photo from your device
• Name – can be changed.
• Location – option to add the heater to a location,e.g. living room. Locations allow you to control all devices in the same room with the same commands. Locations can be set up in the home management section of the app.• Device Information – device ID, IP address, etc.
•  Offline Notification – enable or disable.
•  Device Sharing – share the heater with another Smart Life account, e.g. that of a family member. Accounts are linked to mobile numbers or email addresses and must be created before devices can be shared.
•  Create Group – group devices together to control with the same commands.
•  FAQ & Feedback – report issues or improvements to the app provider.
•  Check Device Network – check the strength of the heater’s WiFi connection.
•  Check for Firmware Update
•  Remove Device – option to “Disconnect and wipe data” or simply “Disconnect” if you want the app to remember the heater’s settings if it is reconnected.

Voice integration
The Smart Life app is compatible with both Amazon Alexa and Google Home.To connect, first download the Smart Life skill onto your Alexa or Google Home app. You can then link your Alexa or Google Home app with your Smart Life app. Depending on your device, your voice control app may discover your devices automatically, or you may need to prompt it to do so. Example commands:

•  OK Google, turn on heater.
•  Alexa, switch off heater.
•  Alexa, set heater to 9 degrees.
•  OK Google, switch heater to 25.

Make sure you name the heater something that’s easy for you to say and for your voice interface to understand! You can find quick guides for both Google Home and Alexa in the Smart Life app’s FAQ section.

Troubleshooting

again. After the beep try pairing again, following the instructions in 4-2.
Sensor is too far from the receiver.| The maximum working distance between the receiver and the sensor is 5m. Bring the sensor closer to the panel.
Battery level is low. Low battery levels can prevent pairing. This might be the case if the low battery icon

is flashing.

| Replace with fresh batteries and try pairing again.
Heater is not heating.| Set temperature is lower than room temperature.| Go to section 6-2 to change set temperature. You can also change the temperatures set in the weekly program by following section 6-3.
Heater is not correctly switched on.| Check all connection points:

•         Heater plugged in

•         Socket switched on General power switch ON

the FAQ section of the app.
Heater is not correctly switched on.| Check all connection points:

•         Heater plugged in

•         Socket switched on

•         General power switch ON

 |
App status does not match heater status.| It can take a minute for the heater to respond to the app and vice versa.| This is normal. The speed of the connection depends on network factors.
Thermostat switch on receiver is set to ON.| Switch the thermostat switch to OFF.

If the thermostat switch is ON, the app commands will be passed to the receiver but not to the heater, so LED indicator and app status may not match heater behaviour.

 |
App is not displaying the correct room temperature.| Temperature sensor has become disconnected.| Follow the steps above to reconnect the sensor. Once connected, allow at least a minute for the app to update with the correct temperature.
Temperature sensor is in a location with unrepresentative temperature.| The sensor should be left in a normal open room environment, rather than inside a drawer, under a blanket, in a pocket, etc. Do not cover or touch the sensor.

If the temperature is too high, check the sensor is not in a hot location –

e.g. near the heater, in direct sunlight, close to hot water pipes. If the temperature is too low, check the remote is not in a cold location

– e.g. in a draught or by a window.

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