690RDPOOLVOIP VoIP Pool Phones
User Manual

VoIP Pool Phones
624POOLVOIP, 624MPOOLVOIP, 690SYPOOLVOIP, 690RDPOOLVOIP, 984RIP, 984RIPC1, 970VOIP, 2100-986DIP, 990SYPOOLVOIP, 990RDPOOLVOIP
Thank you for purchasing a RATH® VOIP Pool Phone. We are the largest Emergency Communication Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Products are of the highest quality. Our experienced customer support teams are available to remotely assist with site preparation, installation, and maintenance. It is our sincere hope that your experience with us has and will continue to surpass your expectations.
Thank you for your business,
The RATH® Team

Mounting

624POOLVOIP, 624MPOOLVOIP, 970VOIP

Items Needed:

• POE port on Network Switch
• Drill
• A drill bit or knockout set
• Mounting screws
• Conduit with water-tight connector
• 1/8” Allen wrench (provided)
• Screwdriver
• Mounting feet (provided)

Installation:

1. After opening the door on the unit, use the Allen wrench to remove the 4 screws securing the internal plate.

2. Completely remove the internal plate.

3. Using a drill bit or knockout set, drill a hole in the bottom of the enclosure large enough for the water-tight connector.
   Note: Be sure the hole sits far enough back so it doesn’t interfere with the internal plate when it’s reinstalled.

4. Turn the enclosure over and screw 1 mounting foot onto each mounting hole on the back of the enclosure using provided screws.

5. Using appropriate mounting screws, screw enclosure to the wall using the other side of the mounting feet.

6. Run the Ethernet connection from the POE port on the Network Switch into the conduit, bring the cable into the enclosure through the water-tight connector, and tighten the conduit to the connector.

7. Connect the Ethernet cable to “DATA POWER IN” on the POE input of the phone. See the programming section for phone programming.

984RIP, 984RIPC1

Items Needed:

• POE port on Network Switch
• Drill
• A drill bit or knockout set
• Mounting screws

• 10 spanner bit (provided)

• Conduit with water-tight connector
• Screwdriver
• Wire nuts

Installation:

1. Using the spanner bit, remove the 4 screws holding the front cover in place and remove the cover.
2. Using a drill bit or knockout set, drill a hole in the bottom of the enclosure large enough for the water-tight connector.
3. Using appropriate mounting screws, screw the enclosure onto the wall.
4. Run the Ethernet connection from the POE port on the Network Switch into the conduit, bring the cable into the enclosure through the water-tight connector, and tighten the conduit to the connector.
5. Connect the Ethernet cable to “DATA POWER IN” on the POE input of the phone. See the programming section for phone programming.

690RDPOOLVOIP, 990RDPOOLVOIP, 690SYPOOLVOIP (YELLOW), 990SYPOOLVOIP (YELLOW)

Items Needed:

• POE port on Network Switch
• Drill
• A metal-capable drill bit or knockout set
• Mounting screws
• Wall anchors
• Conduit with water-tight connector
• 3/32” Allen wrench (provided)
• Screwdriver

Installation:

1. After opening the door on the unit, use the Allen wrench to remove the 4 screws securing the internal plate.

2. Completely remove the internal plate.

3. Using a drill bit or knockout set, drill a hole in the bottom of the enclosure large enough for the water-tight connector.
   Note: Be sure the hole sits far enough back so it doesn’t interfere with the internal plate when it’s reinstalled.

4. Using appropriate mounting screws and anchors, screw enclosure to the wall.

5. Run the Ethernet connection from the POE port on the Network Switch into the conduit, bring the cable into the enclosure through the water-tight connector, and tighten the conduit to the connector.

6. Connect the Ethernet cable to “DATA POWER IN” on the POE input of the phone. See the programming section for phone programming.

2100-986DIP

Items Needed:

• POE port on Network Switch
• Drill
• A drill bit or knockout set
• Mounting screws

• 10 spanner bit (provided)

• Conduit with water-tight connector
• Screwdriver
• Wire nuts
• Mounting feet (provided)

Installation:

1. Using the spanner bit, remove the 4 screws holding the front cover in place and remove the cover.
2. Using a drill bit or knockout set, drill a hole in the bottom of the enclosure large enough for the water-tight connector.
3. Turn over the back of the enclosure and screw 1 mounting foot onto each mounting hole using the supplied screws.
4. Using appropriate mounting screws, screw enclosure to the wall using the other side of the mounting feet.
5. Run the Ethernet connection from the POE port on the Network Switch into the conduit, bring the cable into the enclosure through the water-tight connector, and tighten the conduit to the connector.
6. Connect the Ethernet cable to “DATA POWER IN” on the POE input of the phone. See the programming section for phone programming.

Programming

Items Needed:

1. PC with Network Interface Card attached to the same network as SIP Server
2. Static IP Address for IP Interface (provided by building)
3. IP Address of SIP Server or Web Address of ITSP (Internet Telephony Service Provider) (provided by building)
4. Name, Authentication Password, and Authentication IP for SIP Extension (provided by building)

IP Interface Set-Up:

1. Plug the computer being used for programming into the same network switch as the IP Pool Phone

2. Turn off the wireless card on the computer (if applicable)

3. Change the computer IP address
   a. Navigate to Control Panel
   b. Open Network and Sharing Center
   c. Click Change Adapter Settings from the left side menu
   d. Right-click on Local Area Connection (or Ethernet) then click Properties
   e. Double click on Internet Protocol Version 4 (TCP/IPv4)
   f. Click the dot next to Use the Following IP Address
   g. Set the IP Address to 192.168.1.100
   h. Click on Subnet Mask, should auto-populate to 255.255.255.0
   i. Click OK at the bottom of the window
   j. Click OK in the Local Area Connection Properties window

4. Log into the IP interface
   a. Enter the IP address of the IP interface (192.168.1.160) into a web browser (Google Chrome or Mozilla Firefox preferred)
   b. Log into the interface
   LOGIN: admin
   PASSWORD: admin

5. Under QUICK SETUP in Line 1, enter the SIP server information
   a. Enter the IP address of the SIP server or web address of ITSP into PROXY box
   b. Enter extension name in DISPLAY NAME
   c. Enter authentication ID in USER ID
   d. Enter authentication password in PASSWORD
   e. Click SUBMIT at the bottom of the page (the unit will automatically reboot)

6. After the unit reboots, change IP settings on the IP interface
   a. Click Network Setup under the menu options at the top of the screen
   b. Enter desired IP Address, Subnet Mask , and Default Router for IP interface
   c. Click SUBMIT at the bottom of the page (unit will automatically reboot)

7. After unit reboots, follow the instructions in Step 4 to change the IP address of the computer to an address in the same network scheme as the IP Pool Phone

8. Log back into the IP interface using the IP address assigned to the unit in Step 6

9. Click on VOICE under the menu options at the top of the screen

10. Under Line 1 Status, verify unit shows Registered next to Registration State. If the unit shows Registered, it is ready for use. If the unit shows Not Registered please verify SIP information or see Troubleshooting Section.

RESET Button:
To reset all information entered into the IP Pool Phone, unplug the Ethernet cable from the Ethernet port on the IP interface board then press and hold the red reset button for 20 seconds. THIS WILL DEFAULT THE UNIT TO DHCP (you will no longer be able to log into the device using 192.168.1.160). The IP Pool Phone will have to be connected to a network capable of handing out DHCP. Plug the Ethernet cable back into the Ethernet port on the IP interface board. To log back into the unit, perform one of the following steps:

1. Set the Network Interface Card of the PC to Obtain an IP Address Automatically (see Step 4 under IP Interface Set-Up). Use a network scanner loaded onto the PC to search for the device on the network (the name of the device will display as SPA112 or SPA191). The network scanner should display the address the unit is now using.
2. Plug an analog telephone into the Phone 1 port on the IP interface board:
   a. Lift up the handset on the analog phone and dial , , ,
   b. Dial 110 then # (phone will say IP address of unit)
   c. Dial 120 then # for Subnet Mask
   d. Dial 130 then # for Gateway
   e. Hang up the analog phone

Speaker Phones
Pool Phones are pre-programmed to call 911. Only perform the following if you want the phone to call somewhere other than 911. Please choose one of the options below that matches the SIP Extension that the phone is installed on:

1. Programming Telephone Numbers or Extensions
   a. Press ENTER to begin programming
   b. Press 1, ENTER, (phone number or extension), STOP
   c. Press and hold STOP for 3 seconds to exit programming

2. Programming Phone to Dial Outside Phone Number
   a. Press ENTER to begin programming
   b. Press 1, ENTER, key in access code (usually 8 or 9), PLAY/PAUSE, (phone number), STOP
   c. Press and hold STOP for 3 seconds to exit programming

Handset Phones
Pool Phones are pre-programmed to call 911. Only perform the following if you want the phone to call somewhere other than 911. Please choose one of the options below that matches the SIP Extension that the phone is installed on:

1. Programming Telephone Numbers or Extensions
   Note: When programming, ignore messages or busy tones in the background.
   a. Start with phone handset hung up
   b. Press and hold the Program button, lift the handset off-hook, then release Program button
   c. Press the # key 10 times (you will hear confirmation tones in the handset)
   d. Press 3, #, then the phone number or extension you want the phone to dial
   e. Press *, # to exit Programming Mode, then hang up the handset

2. Programming Phone to Dial Outside Phone Number
   Note: When programming, ignore messages or busy tones in the background.
   a. Start with phone handset hung up
   b. Press and hold the Program button, lift the handset off-hook, then release Program button
   c. Press the # key 10 times (you will hear confirmation tones in the handset)
   d. Press 3, #, then the access code for an outside line (usually 8 or 9)
   e. Press #, *,* then enter the number to be dialed
   f. Press , #** to exit Programming Mode, then hang up the handset

Wiring

Adjusting the Volume

Speaker Phones

Adjusting the Microphone:
If the person you are calling reports your voice is not loud enough, increase the Microphone Sensitivity by adjusting VR2 a 1/4 turn clockwise (requires a small Phillips screwdriver).
Adjusting the Speaker:
If the voice of the person you call is not loud enough on the phone speaker, increase the volume by adjusting VR1 a 1/4 turn clockwise.
Handset Phones
On the underside of the handset, turn the volume wheel to increase or decrease volume.

Turning Ringer On/Off

624MPOOLVOIP

1. Open the door on the unit and remove 4 screws securing the red internal plate. Lift the plate out and flip it over to expose the keypad.
2. Under the keypad, locate the brass ringer bell.
3. Next to the bell is a plastic slide hammer. Slide the hammer to the left about halfway to enable the ringer. To disable the ringer, slide the hammer all the way to the right
4. Screw the internal plate back into place and shut the door on the unit.

984RIP, 984RIPC1, 970VOIP, 2100-986DIP, 990SYPOOLVOIP, 990RDPOOLVOIP
These models do not have a ringer option. When the unit is called, it will auto-answer and allow for two-way communication instantly.

624POOLVOIP, 690SYPOOLVOIP, 690RDPOOLVOIP

1. Open the door on the unit and remove 4 screws securing the red internal plate. Lift the plate out and flip it over to expose the keypad.
2. Above and slightly underneath the keypad will be a small dipswitch labeled “ON” and “OFF”. Slide dipswitch to “ON” to enable the ringer or “OFF” to disable the ringer.
3. Screw the internal plate back into place and shut the door on the unit.

Troubleshooting

The device won’t
show as Registered:| • Verify that the SIP extension settings entered into the IP Pool Phone match the SIP server or ITSP.
• Double check the authentication password (verify password meets complexity requirements).
• Verify that the IP address isn’t being blacklisted or blocked by the network.
• Verify that nothing else on the network is sharing the same IP address as the IP Pool Phone.
• Verify that you can PING the SIP server or ITSP from the same network switch to the IP Pool Phone is connected to.
• Verify the Firewall on the network isn’t blocking the device
• If using an ITSP, verify they do not require any additional information to be entered into the device.
• Power down the unit by unplugging the power plug and then waiting 30 seconds before reconnecting it.
• Verify SIP server or ITSP allows for third-party SIP devices to be registered.
• Verify SIP server or ITSP allows devices to register via SIP authentication ID and password.
Can’t log in to Device:| • Verify the Ethernet port on the computer is set to an address that is in the same network scheme as the IP Pool Phone and is connected to the same network.
• Verify the Ethernet port on the computer isn’t set to the same IP address as the IP Pool Phone.
• Plug an analog telephone into the Phone 1 port on the IP interface board and perform the following to verify the IP information entered into the device:
1. Lift up the handset on the analog phone and dial ,,,
2. Dial 110 then # (phone will say IP address of unit)
3. Dial 120 then # for Subnet Mask
4. Dial 130 then # for Gateway
5. Hang up the analog phone
The device was working, but now it’s not:| • Verify nothing was changed on the network (such as IP scheme or network equipment).
• Verify the network switch port that the IP Pool Phone is connected to doesn’t have a power save mode that disabled the port.
• Verify SIP server can be pinged from the same network switch that the IP Pool Phone is connected to.
• Verify device is not being blocked by the building’s firewall.
• Verify device was not blacklisted or blocked by the SIP server.
The phone won’t Call Out:| • Verify IP interface is registered.
• Verify line cord is plugged into Phone 1 port on IP interface board (port closest to the red reset button).
• Verify number being programmed into the phone doesn’t require an access digit (an 8 or 9).
• Follow instructions under the Speaker Phone or Handset Phone in the Programming section to verify the number programmed into the phone.

Made in the USA
3 Year Warranty
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460
www.rathcommunications.com
RP8500VOIP
Ver. 3 04/21

References

• RATH® Communications

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