weboost Home Complete Cell Signal Booster Installation Guide
- June 5, 2024
- Weboost
Table of Contents
- weboost Home Complete Cell Signal Booster
- Package Contents
- Preparation
- Step 1: Inside Antenna & Booster Placement
- Step 2: Mount & Point Outside Antenna Toward Nearest Cell Tower
- Mounting On Side Of Roof (Fascia)
- Step 3: Route & Connect Outside Antenna To Booster
- Step 4: Route & Connect Inside Antenna To Booster
- Step 5: Power Up The Booster & Optimize The System
- Measuring Booster Performance
- Light Patterns
- Troubleshooting
- Safety Guidelines
- Specifications
- Antenna Kit Options
- 2 YEAR WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
weboost Home Complete Cell Signal Booster
Package Contents
Preparation
You Will Need (tools not included)
Make sure the following materials are prepared and ready for your
installation.
- 1 to 2 hours
- 1 Person (2 people to make antenna calibration easier)
- Ladder
- Drill (if routing cable through wall)
- 2.54 – 7.62 cm diameter existing pole for mounting Outside Antenna (#901117 Pole Mount can be purchased separately if needed)
- Recommended: Power Strip with surge protection
NOTE: These instructions will walk you through a “soft” install process to find the optimal locations for the inside and outside antennas, then through the process of the permanent installation.
Step 1: Inside Antenna & Booster Placement
Place the Inside Antenna where you need the greatest signal boost and place Booster in your desired location at least 60 cm away from Inside Antenna.
NOTE: Do not connect booster to power until the system is fully
installed.
TIP: The cable from the Inside Antenna can be routed into the ceiling and
connected to the coax cable out-of-sight for a better look.
(STEP 1 cont.)
The Inside Antenna can be mounted horizontal, vertical or on a desktop.
Command strips can be used to secure mounting bracket.
Inside Antenna Mounting Options
Step 2: Mount & Point Outside Antenna Toward Nearest Cell Tower
Pole mounting and wall mounting options are included. The pole mounting option
is preferred because it will be easier to adjust to the direction of the cell
tower.
Attach the Mount to the Outside Antenna and use the Bracket Clamps to attach
the Antenna to a pole or exhaust pipe.
(STEP 2 cont.)
Point the Outside Antenna toward the nearest cell phone tower. To find the
nearest tower, use an app such as ‘Open Signal’. This is the most critical
step of the installation process because it will determine the overall
performance of the booster system.
The greater the separation between the Inside and Outside Antennas, the better
performance you will get from the booster.
NOTE: The Outside Antenna must be at least 15 meters horizontal or 6 meters vertical from the Inside Antenna for best performance. Make sure the Inside Antenna and Outside Antennas are setup so they are facing away from each other.
(STEP 2 cont.)
If there’s not a pole to easily mount the Outside Antenna, this may be mounted
on the fascia by fastening the bracket as shown below.
TIP: Make sure to do the optimization test on Step 5 to find the best side of
your house before you mount this on the fascia.
Mounting On Side Of Roof (Fascia)
Step 3: Route & Connect Outside Antenna To Booster
Connect the black 23 m Coax Cable to Outside Antenna and route cable into the home. All connections should be hand tightened only.
Route cable to the Home Complete Booster and connect to the port labeled ‘OUTSIDE ANTENNA’.
Step 4: Route & Connect Inside Antenna To Booster
Connect the black 18 m Coax Cable to Inside Antenna and route to the Home Complete Booster and connect to the port labeled ‘INSIDE ANTENNA’.
Step 5: Power Up The Booster & Optimize The System
Plug the Power Supply into wall outlet then connect to end of booster labeled
“ ” (turn 90° to lock connector).
NOTE: We strongly recommend using a power strip with surge protection.
(STEP 5 cont.)
After powering up your system, you are now ready to optimize your system.
Rotate the Outside Antenna in 1/8 turn increments, after each turn, unplug and
reconnect the booster to power while observing the signal level on your cell
phone from the Inside Antenna’s projected area. Secure the Outside Antenna in
place, pointing in the direction that gives you the strongest signal. Enjoy
your boosted signal!
After each rotation, observe signal level on your cell phone from the Inside Antenna’s projected area. This is done best by having someone near the inside antenna taking signal measurements after the person outside makes each rotation.
Measuring Booster Performance
How To Get Signal Strength As A Number
-
iPhone®
iOS 11 and later no longer displays the decibel (dBm) reading
in ‘Field Test Mode’. Tip: Using the signal bars and performing data speed tests on your cell phone can assist you in finding the strongest signal direction as well as placing calls in different locations. For changes/updates on this issue, periodically go to weboost.ca/signalstrength. -
Android™
Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options/wording depends on phone model).
iPhone is a registered trademark of Apple Inc. Android is a trademark of Google Inc.
All Other Phones & Alternate Methods
Go to www.weboost.ca/test-mode-instructions/
MEASURING BOOSTER PERFORMANCE cont.)
Signal Strength without Booster
Note here:
Signal Strength with Booster
Note here:
Compare Results
Having an accurate measurement of signal strength in decibels (dBm) is crucial
when installing your system. Decibels accurately measure the signal strength
you are receiving. DID YOU KNOW a signal increase of just
3dB is 2 times the power and signal amplification!
Light Patterns
Solid Green
This indicates that your booster is functioning properly and there are no
issues with installation. Blinking Green & Red Band has reduced
gain. This indicates Band that one or more of the booster bands has reduced
power due to a feedback loop condition called oscillation. This is a built-in
safety feature to prevent harmful interference with a nearby cell tower. If
you are already experiencing the desired signal boost, then no further
adjustments are necessary. If you are not experiencing the desired boost in
coverage then refer to the Troubleshooting section.
Solid Red
Band has shut off. This is due to a feedback loop condition called
oscillation.
This is a built-in safety feature that causes a band to shut off to prevent
harmful interference with a nearby cell tower. Refer to Troubleshooting
section.
Blinking Green & Yellow
Band has reduced gain. This indicates that one or more of the booster bands
has reduced power due to overload from nearby cell tower. This is a built in
safety feature to prevent harmful interference with a nearby cell tower. If
you are already experiencing
the desired signal boost, then no further adjustments are necessary. If you
are not experiencing the desired boost in coverage then refer to the
Troubleshooting section.
Solid Yellow
Band has shut off due to overload from nearby cell tower. Outside Antenna must
be adjusted. Refer to Troubleshooting section.
Light Off
If the Signal Booster’s light is off, verify your power supply has power.
Troubleshooting
IF YOU ARE HAPPY WITH THE COVERAGE, THESE LIGHT ISSUES DON’T HAVE TO BE RESOLVED. YOUR CARRIER’S BAND HAS NOT BEEN AFFECTED.
FIXING ANY RED LIGHT ISSUES
This involves Solid Red & Blinking Green/Red lights.
- Verify Outside and Inside Antenna face away from each other. Un-plug and re-plug in power supply.
- Verify the Inside Antenna is at least 61 cm from the Booster and pointed away from the Booster. Unplug and re-plug in the power supply.
- Tighten all cable connections (be sure to hand-tighten only, do NOT use tools). You may want to undo and redo the connection completely. Unplug and re-plug in power supply.
- Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add included cable if needed. Unplug and re-plug in power supply.
FIXING ANY YELLOW LIGHT ISSUES
This involves Solid Yellow & Blinking Green/Yellow lights.
Outside Antenna must be adjusted. Wait 10 seconds between adjustments for the
lights to reset.
Pole Mount Option: Rotate the Outside Antenna away from the strongest cellular
signal in small increments (45°) until the light turns green. Unplug and re-
plug in power supply.
Mounting On Side Of Roof Option: Change mount location. Move the Outside
Antenna to location of the home/building to see if the lights turn green. Un-
plug and re-plug in power supply. Then secure in place.
NEED HELP?
support.weboost.ca
call: 866.294.1660
Safety Guidelines
To uphold compliance with network protection standards, all active cellular
devices must maintain at least six feet of separation distance from Inside
Panel and Dome antennas and at least four feet of separation distance from
desktop Antenna.
Use only the power supply provided in this package. Use of a non-weBoost
product may damage your equipment.
The Signal Booster unit is designed for use in an indoor, temperature-
controlled environment (less than 100 degrees Fahrenheit). It is not intended
for use in attics or similar locations subject to temperatures in excess of
that range.
RF Safety Warning: Any antenna used with this device must be located at
least 8 inches from all persons.
AWS Warning: The Outside Antenna must be installed no higher than 10
meters (31’9”) above ground.
This is a CONSUMER device.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have
your provider’s consent. Most wireless providers consent to the use of signal
boosters. Some providers may not consent to the use of this device on their
network. If you are unsure, contact your provider.
BEFORE USE, you MUST meet all requirements set out in CPC-2-1-05.
You MUST operate this device with approved antennas and cables as specified by
the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from
any person.
You MUST cease operating this device immediately if requested by the FCC or
ISED or licensed wireless service provider.
WARNING. E911 location information may not be provided or may be inaccurate
for calls served by using this device.
This device may be operated ONLY in a fixed location for in-building use.
FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL AMPLIFIER WITH YOUR
WIRELESS PROVIDER, PLEASE SEE BELOW:
Sprint: http://www.sprint.com/legal/fcc_boosters.html
T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827
Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-
signal-booster.html AT&T:
https://securec45.securewebsession.com/attsignalbooster.com/
U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-
registration.jsp
FOR MORE INFORMATION ON REQUIREMENTS SET OUT IN ISED CPC-2-1-05,
SEE BELOW: http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf08942.html
HOME COMPLETE CELL PHONE SIGNAL BOOSTER
Specifications
Each Signal Booster is individually tested and factory set to ensure FCC
compliance. The Signal Booster cannot be adjusted without factory
reprogramming or disabling the hardware. The Signal Booster will amplify, but
not alter incoming and outgoing signals in order to increase coverage of
authorized frequency bands only. If the Signal Booster is not in use for five
minutes, it will reduce gain until a signal is detected. If a detected signal
is too high in a frequency band, or if the Signal Booster detects an
oscillation, the Signal Booster will automatically turn the power off on that
band. For a detected oscillation the Signal Booster will automatically resume
normal operation after a minimum of 1 minute. After 5 (five) such automatic
restarts, any problematic bands are permanently shut off until the Signal
Booster has been manually restarted by momentarily removing power from the
Signal Booster. Noise power, gain, and linearity are maintained by the Signal
Booster’s microprocessor.
The term “IC” before the radio certification number only signifies that
Industry Canada technical specifications were met.
This device complies with Part 15 of FCC rules. This device contains license-
exempt transmitter(s)/receiver(s) that comply with Innovation, Science and
Economic Development Canada’s license-exempt RSS(s). Operation is subject to
two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that
may cause undesired operation. Changes or modifications not expressly approved
by weBoost could void the authority to operate this equipment.
Antenna Kit Options
The following accessories are certified by the FCC to be used with the Home
MultiRoom.
This radio transmitter 4726A-460060 has been approved by Innovation, Science
and Economic Development Canada to operate with the antenna types listed
below, with the maximum permissible gain indicated. Antenna types not included
in this list that have a gain greater than the maximum gain indicated for any
type listed are strictly prohibited for use with this device.
|
BAND 12/17
|
BAND 13
|
BAND 5
|
BAND 4
|
BAND 25/2
---|---|---|---|---|---
Outside antenna maximum permissible antenna gain (dBi) 50Ω| 4.4| 4.2|
3.9
|
4.4
| 4.6
Inside antenna maximum permissible antenna gain (dBi) 50Ω| 3.25| 3.05| 3.2|
2.4| 2.5
FIXED INSIDE ANTENNA KIT OPTIONS
Antenna #| Coax Type| Ln(ft)| Antenna Type|
Ω
301211| RG-11| 30| Dome| 75
304419| RG-11| 30| Panel| 50
314440| RG-11| 30| Panel| 75
314444| RG-11| 30| Panel| 75
FIXED OUTSIDE ANTENNA KIT OPTIONS
Antenna #| Coax Type| Ln(ft)| Antenna Type|
Ω
314445| RG-11| 30| Directional| 75
314475| RG-11| 30| Directional| 75
304423| RG-11| 30| Omni| 75
304421| RG-11| 30| Omni| 75
314473| RG-11| 30| Panel| 75
2 YEAR WARRANTY
weBoost Signal Boosters are warranted for two (2) years against defects in
workmanship and/or materials. Warranty cases may be resolved by returning the
product directly to the reseller with a dated proof of purchase.
Signal Boosters may also be returned directly to the manufacturer at the
consumer’s expense, with a dated proof of purchase and a Returned Material
Authorization (RMA) number supplied by weBoost. weBoost shall, at its option,
either repair or replace the product.
This warranty does not apply to any Signal Boosters determined by weBoost to
have been subjected to misuse, abuse, neglect, or mishandling that alters or
damages physical or electronic properties.
Replacement products may include refurbished weBoost products that have been
recertified to conform with product specifications.
RMA numbers may be obtained by contacting Customer Support
DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.
3301 East Deseret Drive, St. George, UT
866.294.1660 www.weboost.ca
Copyright © 2019 weBoost. All rights reserved.
weBoost products covered by U.S. patent(s) and pending application(s) For
patents go to: weboost.ca/us/patents
NOT AFFILIATED WITH WILSON ANTENNA
References
- weBoost
- weBoost | Cell Phone Signal Boosters for Home, Cars, RVs & More
- weBoost
- Register a signal booster | T-Mobile Support