eureka NEU200 Series Upright Vacuum Cleaner Owner’s Manual

NEU200 series
Upright vacuum cleaner; household type
Owner’s Guide

Thank you for purchasing your new Eureka vacuum!

Important instructions

For easy assembly, please take a few moments to read this owner’s guide.
If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-800-282-2886.
We’re here to help!

Where to find important vacuum information

Keep this information
Write the model, type and serial number here:
Date of purchase (keep your receipt) __
Model number and type _____
Serial number ____
Find these numbers on a label on the middle back side of the vacuum cleaner. Refer to these numbers when ordering parts and accessories or if service is needed.

This Owner’s Guide provides important instructions to prolong the life of your Eureka vacuum cleaner.
Registration: To register your product visitwww.eureka.com and click on the ‘Register Your
Product’ link in the top right corner.
Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage.
Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.

Follow caution information wherever you see this symbol.

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING
To reduce the risk of fire, electric shock, or injury:

• Do not use outdoors or on wet surfaces.

• Do not leave a vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.

• Do not allow it to be used as a toy. Close attention is necessary when used by or near children.

• Use only as described in this manual.
  Use only the manufacturer’s recommended attachments.

• Do not use a damaged cord or plug.
  If the vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call the Eureka Customer Service HELPLINE at 1-800-282-2886.

• Do not pull or carry by a cord. Do not use a cord as a handle. Do not close a door on the cord or pull the cord around sharp edges or corners.
  Do not run the vacuum cleaner over the cord. Keep cord away from heated surfaces.

• Do not use extension cords or outlets with inadequate current carrying capacity.

• Turn off all controls before unplugging.

• Do not unplug by pulling on the cord. To unplug, grasp the plug, not the cord.

• Do not handle a plug or vacuum cleaner with wet hands.

• Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

• This vacuum cleaner creates suction and contains a revolving brush roll. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.

• Do not place vacuum cleaners on furniture or stairs as the brush roll may cause damage. Use extra care when cleaning stairs. Place vacuum cleaner on the floor with the handle in storage position while using attachments.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Do not use without a dust cup, filter, and screen in place.

• Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley when servicing the drive belt.

• Do not use it to pick up flammable or combustible liquids such as gasoline, or use it in areas where they may be present.

• Store your vacuum cleaner indoors in a cool, dry area.

• Keep your work area well lit.

• Unplug electrical appliances before vacuuming them.

• WARNING: This product can expose you to chemicals including Di(2-Ethylhexyl)phthalate (DEHP), which is known to the State of California to cause cancer and to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

SAVE THESE INSTRUCTIONS
To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other).
This plug will fit in a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug.
If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way

Motor
Do Not Oil the motor or the brush roll at any time. The bearings are permanently lubricated and sealed.

What comes in the carton

Accessories may vary depending on which model was purchased.

How to assemble your vacuum cleaner

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Put the vacuum cleaner’s main body in the upright position.| Slide the handle into the top of the vacuum cleaner. Push down until it clicks.
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Store accessories on the back of the vacuum cleaner.| Loop hose under the hose hook.
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Loop hose over hose retainer.| Push the loose end of the hose securely onto the hose inlet.
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Store turbo brush on the front of the handle. Align brush opening with slot and push to snap tool into the clip.

How to identify parts of your vacuum cleaner

For filter maintenance instructions, see page 9

How to use your vacuum cleaner

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Grab onto the end of the cord and pull it out until the yellow tape is visible.| Step on the cord rewind pedal to retract the cord when needed.
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Plug the power cord into the outlet.| Turn the height adjustment knob to adjust from bare floors to high pile carpet.
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Step on the power switch to turn the vacuum cleaner on. Step on again to turn it off.| Step in front of the floor nozzle and recline the vacuum back from the handle to the vacuum floors.

Empty dust cup after every use

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Press the release button and lift off the dust cup.| To empty debris, press the lever to release the bottom lid.

How to use accessories

CAUTION
When using tools, always place the handle in an upright position. Make sure the vacuum cleaner is turned off while attaching tools.

• Place vacuum in an upright position.
• Turn the height adjustment knob to the highest position.
• Pull up on hose connection to release hose end from hose inlet (Fig. 1).
• Push the end of the hose into the top of the handle and twist clockwise until it clicks (Fig. 2).
• Press handle release latch and pull out handle with a wand (Fig. 3).
• To attach accessories, push the desired tool onto the end of the wand (Fig. 4).
• To use accessories without a handle and wand, push desired tool directly onto the end of the hose (Fig. 5).
• When finished using accessories, twist the hose counterclockwise and pull off the handle. Slide the handle into the top of the vacuum cleaner and push down until it clicks. Push the loose end of the hose securely onto the hose inlet. Store tools on vacuum cleaner back. (See page 5.)

Crevice tool – Use for baseboard edges, corners, detailing chairs, sofas, dryer vents, and tight spaces.| Upholstery tool – Use for furniture, chairs, sofas, and mattresses.
Dusting brush – Use for furniture, drapes, blinds, drawers, and vents.| Turbo brush – Use to remove pet hair from stairs, carpet, and upholstery.

How to maintain dust cups and filters

Dust cup – Empty after each use

Press the release button and lift off the dust cup.| Hold the dust cup over the wastebasket and press the lever to release the bottom lid. Debris will empty.| Close the bottom lid until it clicks.

Washable dust cup filters – Clean monthly

Pull dust cup latch to lift up dust cup lid.| Lift out the foam filter and shake off the dust. Rinse
foam filter and dry THOROUGHLY.| Grip tabs and lifts out filter screen. Twist the bottom of the filter screen counterclockwise to unlock and pull it apart. Shake off the dust.
Rinse screen and dust cup. Dry all THOROUGHLY. Reassemble screen; twist clockwise to lock.

Align the tab on the filter screen with a slot on the back of dust cup and drop into position.| Reinstall foam filter.| Close cover until it clicks.

Warning: Never operate a vacuum cleaner without a foam filter, filter screen, and dust cup in the proper position.

How to clear a blockage

CAUTION
Make sure the vacuum is turned off and the power cord is unplugged.

If the vacuum is not cleaning floors, or if no suction at end of the hose, check to be sure the air path is not blocked.

• Press the release button and lift off the dust cup (Fig. 1).

• Empty debris. Hold over the wastebasket and press the lever to release the bottom lid (Fig. 2).

• Check filter and filter screen.
  Remove any debris and shake off the dust. (See maintenance instructions on page 9.)

• Loosen the end of the hose.

• Use a rod or similar blunt implement to clear a blockage in a wand or hose. Flex hose to loosen debris (Fig. 3). Use caution if there is any risk that glass or nails could have become embedded in the hose.

• Use a finger to check for debris in the air path (Fig. 4).

• Reinstall filter and filter screen inside dust cup and position dust cup onto vacuum cleaner.

Warning: Never operate a vacuum cleaner without a foam filter, filter screen, and dust cup in the proper position.

How to maintain brush roll

CAUTION
Make sure the vacuum is turned off and the power cord is unplugged.

• Step on floor nozzle to lower handle.
• Turn the vacuum face down on the floor.
• To avoid unnecessary service calls, check brush roll for debris.
• Use scissors to clip heavy threads or strings.

How to maintain turbo brush

Grasp the collar and twist to unlock the cover. Lift cover-up.| With the cover open, use fingers or a small brush to clear accumulated pet hair from bristles.| Close cover and twist collar to lock.

How to replace brush roll or belt

CAUTION
Make sure the vacuum is turned off and the power cord is unplugged.

• Step on the floor nozzle to lower the nozzle.
• Use a Phillips screwdriver to remove 6 screws from the brush roll cover (Fig. 1). Lift off the cover. Refer to Fig. 7 for the location of the screws.
• Rotate the right end of the brush roll and lift it out (Fig. 2).
• Lift out the left end of the brush roll.
• To replace the belt, position the new belt around the motor shaft (Fig. 3).
• Loop new belt around brush roll shaft at the left end of brushroll (Fig. 4).
• To reposition the brushroll into the base, pull the belt down and insert the left end of the brush roll first. Align the brush roll end cap with a slot so it fits into position (Fig. 5). Press the right end of the brush roll into position.
•  To replace the brush roll cover, align the slot on the cover with the tab (Fig. 6) and snap the cover into place. Replace 6 screws (Fig. 7).

Problem-solving

Make sure the vacuum is turned off and the power cord is unplugged.

NOTICE: Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating.
If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust cup, blocked hose, or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 3) After the 30-minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-800-282-2886.

outlet, or check the circuit breaker.
•Step on the power switch to turn the vacuum on.
•See detailed “thermal cut-off” instructions above.
The vacuum cleaner does not clean floors.| •Empty dust cup, clean and/or change filter.
•Clean or replace the filter regularly to maintain suction.
•Check vacuum height adjustment knob position.
•Clean brushroll if needed. Page 11.
No suction at the end of the hose or wand.| •See other solutions above.
•Remove clogs from the hose or wand that restrict the airflow. Page 10.
Burning smell; brush roll will not turn.| •Check brush roll for debris.
•Replace broken or out-of-shape belt. Page 12.
The vacuum is hard to push.| •Adjust the vacuum height knob to a higher position.
•Check brush roll for debris and clean if needed. Page 11.
Turbo brush will not turn.| •Check turbo brush for debris. Page 11.
The cord will not retract.| •Pull out slightly and then step on the cord rewind pedal again.
•Make sure the cord has a clear path and is not twisted.

The Eureka two-year limited warranty

Midea America (Canada) Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of the immediate household and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:
Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on the availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.

This warranty does not cover:

• Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use Eureka specifications for new parts. If Eureka such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers, and cleaning.
• Damages or malfunctions resulting from improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to the improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka.
  This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified, or removed.
  Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:
To obtain warranty service you must contact the Eureka Service Team, toll- free, at 1-800-282-2886 or customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed.
All warranty claims must include the submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com.
Shipping charges:
You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type, and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.
Further limitations and exclusions:
Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some provinces/ territories do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some provinces/territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights. You may also have other rights, which may vary by province/territory.
Midea America (Canada) Corp.
Markham, ON
Canada L3R 8V2

Order genuine Eureka accessories and replacement parts
Visit www.eureka.com or call 1-800-282-2886
Eureka stands by our
Clean Promise seal.
Learn more at
www.eureka.com/cleanpromise
www.eureka.com

References

• Eureka - Vacuums for all your cleaning needs
• Eureka - Vacuums for all your cleaning needs
• P65Warnings.ca.gov

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