Govee Bulbs FAQ

Govee Bulbs FAQ

How to reset the account password of the Govee Home app?

1. Please click the ‘forget password’ button on the login page first.

2) Then we will send a verification code to your account email address, you need to fill in the verification code.

(Please note that if you have not received the verification code, you can click the button to resend the verification code after 2 minutes. Each verification code is valid for 15 minutes.)

3. Finally reset your account password, and then log in to your Govee account again.

4. Need more help, please feel free to contact us via  [email protected]

How to retrieve the account password of the Govee Home app?

1)Please click the “forget password” button on the login page first.

2) Then we will send a verification code to your account email address, you need to fill in the verification code.

(Please note that if you have not received the verification code, you can click the button to resend the verification code after 2 minutes. Each verification code is valid for 15 minutes.)

3)Finally reset your account password, and then log in to your Govee account again.

4) Need more help, please feel free to contact us via  [email protected]

Why my lights are unresponsive to my remote?

1) Do not put the bulb in a shielded container, or its sensor maybe affected.

2) Please pull out the insulation sheet from the remote.

3) Please note that the remote should be facing the bulb in the same room.

4) Please check if the remote battery is correctly installed.

5) Need more help, please feel free to contact us via  [email protected]

Why does this bulb fail to connect to my WiFi?

Troubleshooting. 1

1. Make sure the bulb is powered on and the connected network is normal.Please switch the bulbs on and off 5 times to enter Breathing mode.

2. Please remember to find the device name from the hotspot list of your phone to connect your bulb.

3. For the first connection, ensure that the mobile phone and the bulb are in the same Wi-Fi environment, and the Wi-Fi connection distance is within 50 ft.of the bulb and your phone while connecting.

4. If these steps failed, please unscrew the bulbs and follow the APP connection steps to reconnect it.

Troubleshooting. 2

1. All our Wi-Fi lights work with 2.4Ghz internet only. Please set a different SSID for the 2.4G Wi-Fi and 5G Wi-Fi if you have a dual band router.

2. Make sure the Wi-Fi signal is strong. Please take the LED bulb closer to the router or reboot your router.

3. Delete this device from Govee app and unplug it for a few hours, then reconnect to your Wi-Fi.

4. Please try your phone’s hotspot to reconfirm.

5. If the above steps are not working, please feel free to contact us via [email protected], our support team will respond to you within 24 hours.

Why does this bulb fail to reconnect to my Bluetooth?

Troubleshooting. 1

1. Please delete this device from the Govee app and unplug/unscrew it for a few hours.

2)Then please try to re-plug it and reconnect it to your Bluetooth.

Troubleshooting 2

1. Delete this device from the Govee app.

2. Re-install the Govee Home app.

3. Log in with your Govee account(or create a Govee account with your email address, input new password(only letters&numeric), confirm it, then log in)

4. The app will ask you to turn on your Bluetooth and Location, picture attached.

5. Turn on your DEVICE

6. Click My Devices and ‘+’ on top right corner of the page.

7. Search 600X

8. Connection

Why one of my dusk to dawn bulbs does not turn on?

1. Do not assemble 2 bulbs too close, or they will interfere with each other.
2. Do not put the bulb at a shielded container, or its sensor maybe affected.
3. Need more help, please feel free to contact us via  [email protected]

Why my motion bulb is delayed to detect motions?

1. Please assemble this bulb at a certain height, about 7-10ft from the ground.
2. Do not assemble 2 bulbs too close, or they will interfere with each other.

If still not working, please feel free to contact us via [email protected]

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