zboxhub Z-Box Hub Reclaim your smart home User Manual

: June 5, 2024
: zboxhub

Table of Contents

zboxhub Z-Box Hub Reclaim your smart home
FROM YOUR PHONE:
- FROM YOUR COMPUTER:
SAFETY WARNING
SPECIFICATIONS
TROUBLESHOOTING
AUTOMATE
- SmartStart
SUPPORT
WARRANTY
FCC Warning
- Inside the Z-Box
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

zboxhub Z-Box Hub Reclaim your smart home

zboxhub Z-Box Hub Reclaim
your smart home-PRODUCT GET STARTED

Plug it in
Use the supplied USB cable and power adapter to connect your hub to a standard 120 V receptacle.
Wait for the hub to power up. The LED indicator will turn solid red.
NOTE: If you’re using your own USB, please make sure it isn’t longer than 10 feet for best results.
Set it up
WHAT YOU’LL NEED:
- Physical access to your Z-Box hub to scan the QR code on the back
- Working Internet router with a local wiﬁ network set-up
- Smartphone or computer connected to your local wiﬁ network
- Password to your wiﬁ network

FROM YOUR PHONE:

Download the Z-Box app from the App Store or Google Play and install it.

Open the app on your phone and follow the prompts on the screen to complete the set-up:

Click + Add new Home in the Select Your Home screen
Read the Terms and Conditions (you’ll need to click on them to at least scroll through) and check the box that you agree, then click Continue
Click on Scan QR code and follow the instructions on the screen to scan the code printed on the back label of your Z-Box hub
Wait for the hub to connect (it may take a few minutes), don’t press or disconnect anything in the meantime, don’t leave the screen
Wait a few seconds for the available wiﬁ network list to populate and select your local home network
Type in the passoword for your network and click Next
Wait for the hub to connect to your network, it may take a few minutes
(don’t leave the screen)
Type in the location of your hub for the most accurate local parameters like weather information, click Next
9. Adjust any of the global settings like time zone, temperature unit, etc if needed, click Next
Wait for the conﬁguration to be saved You’ll see a prompt that your hub needs to be rebooted, click Next to initiate the reboot
Wait for the reboot to complete, it will take a few minutes (don’t leave the screen)
You’ll see a conﬁrmation that your hub has been conﬁgured, click Next to set your login and password
14. Type in your new login and password information, then click Save (you can skip this step by leaving the ﬁelds empty and clicking Skip instead). Your login needs to be 3-20 characters long, contain only letters and numbers, dash and underscore are the only special characters accepted. Your login cannot start with a number. The password needs to be at least 7 characters long, it must contain at least one uppercase letter, at least one lowercase letter, at least one number, and a special character.
15. Wait for the conﬁguration to be saved.
16. If your smart phone is not already connected to the wiﬁ network you just signed in using the Z-Box hub, click on WiFi Settings and connect the phone to the same wiﬁ network you selected in step 5. Make sure your wiﬁ setting is enabled (set to ON) and you should see the network populate on the list of available networks just like in step 5. Enter the password for the network and click Connect.
17. Once the phone is connected to the same wiﬁ network as your hub, go back to the Z-Box app on your phone. It will display a message that you successfully connected with your hub. Click Next.
18. The app will display a message that your hub was successfully conﬁgured. If you’d like to enable remote access for your hub, click Next to log in. This will allow you to monitor and control your connected devices outside of your home network when you’re not around. If you’d like to restrict access to your local network only, simply click Skip. You’ll have the opportunity to enable remote access anytime in the future as well.
19. Wait for the app to connect to your hub. It will display the app’s dashboard where you can start adding new devices and automating your smart home.

FROM YOUR COMPUTER:

Open your browser and type in 10.42.0.1 Cin the URL window
Select your language
Log in using these preset credentials: Login: admin
Password: admin
Follow the prompts on the screen to conﬁgure your hub
If you’d like to set up remote access (cloud) for your hub, please go to myhubid.com and create a free account
Scan the QR code with your phone’s camera and click on the link to access detailed set-up instructions including tips and screenshots.

SAFETY WARNING

This product should be installed indoors only upon completion of any building renovations. Do NOT install outdoors.
Do NOT mount more than 6 feet from the ground.
Prior to installation, the device should be stored in a dry, dust-and-mold-proof place. Do not install the device in a place with direct sun exposure, high temperature, or humidity.
Do NOT cover or place any objects on the device.
Do NOT mount the device on metal surfaces or inside of metal cabinets to ensure optimal radio performance.
Do NOT connect USB cables longer than 10 feet.
Keep away from chemicals, water, and dust. Ensure the device is never close to any heat source or open ﬂame to prevent ﬁre.
No part of the device may be replaced or repaired by the user.

SPECIFICATIONS

MODEL NUMBER: ZZB97
Z-WAVE™ CHIP: 700 Series
Z-WAVE™ FREQUENCY: 908.42 MHZ
Wi-Fi: 802.11 b/g/n
POWER SUPPLY: 5 V DC, 1 A (included)
POWER CONNECTION: USB Micro B
OPERATING TEMPERATURE: 32⁰ – 104⁰ F
OPERATING HUMIDITY: up to 75%
DIMENSIONS: 7” x 4.3” x 1.2”
INSTALLATION AND USE: indoor only

TROUBLESHOOTING

LED Indicator
Here is how to read the LED indicator on your Z-Box hub:
Pulsing blue: start-up
Solid green: connected to the network Pulsing red: disconnected from the network / start-up in Recovery Mode Solid red: wiﬁ in access point mode, ready to conﬁgure
Help buttons
There are 2 buttons located in the back of the hub (next to the USB port) to help you troubleshoot the device:
R reboot button: hold it down for 5 seconds to reboot your hub
D recovery button: hold it down during start-up to put the hub in Recovery Mode. Hold the D button down for 10 seconds until the LED starts to blink, then click it again to switch between dynamic (blinking yellow) and static IP (blinking green). Hold it down for 20 seconds until the LED starts blinking red, then click the D button to reset the network settings.

AUTOMATE

You’re able to add Z-Wave™ devices and create very basic routines using the mobile app but you get full access to the automation engine and device management from the online interface in your browser.
We keep updating the soOFware to add new features and improve navigation so we store all of our user guides online. This way we can keep them up to date and make it easier for you to get the answers you need. Please scan any of the below QR codes with your phone’s camera and click the link to access the articles and tutorials of your choice.
Not ﬁnding what you’re looking for? Get in touch: ask@zboxhub.com
Add devices Organize devices

Troubleshoot devices Create automation Connect smart speaker Advanced settings

SmartStart

This Z-Wave™ controller supports SmartStart inclusion. SmartStart-enabled products can be added into a Z-Wave™ network by scanning the Z-Wave™ QR Code present on the product with a controller providing SmartStart inclusion. No further action is required and the SmartStart product will be added automatically within 10 minutes of being switched on in the network vicinity.

SUPPORT

Our US based support team is here to answer your questions and help you ﬁnd the right resources 7 days a week.
Knowledge Base
Go to www.support.getzooz.com or scan the QR code below to search for a solution in our extensive platform documentation.
FAQ
Browse our frequently asked questions section and get quick answers to the most common inquiries. Community
Join the Friends of Z-Box forum to discuss, exchange ideas, and share solutions with other platform users.

Email
We reply to emails 7 days a week, including Holidays. You’ll get quick personalized replies from a friendly Z-Wave™ expert. ask@zboxhub.com

Phone
Scan the QR code below to schedule an appointment with one of our agents. Available Monday – Friday.

WARRANTY

This product is covered under a 5-year limited warranty. To read the full warranty policy or ﬁle a warranty claim, please go to ww.zboxhub.com/warranty
IN NO EVENT SHALL ZOOZ OR ITS SUBSIDIARIES AND AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, OR USE INCURRED BY CUSTOMER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR OTHERWISE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA-MAGES. ZOOZ’S LIABILITY AND CUSTOMER’S EXCLUSIVE REMEDY FOR ANY CAUSE OF ACTION ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SALE OR USE OF THE PRODUCTS, WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, BREACH OF AGREEMENT, OR EQUITABLE PRINCIPLES, IS EXPRESSLY LIMITED TO, AT ZOOZ’S OPTION, REPLACEMENT OF, OR REPAYMENT OF THE PURCHASE PRICE FOR THAT POR-TION OF PRODUCTS WITH RESPECT TO WHICH DA-MAGES ARE CLAIMED. ALL CLAIMS OF ANY KIND ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SALE OR USE OF PRODUCTS SHALL BE DEEMED WAIVED UNLESS MADE IN WRITING WITHIN THIRTY (30) DAYS FROM ZOOZ’S DELIVERY, OR THE DATE FIXED FOR DELIVERY IN THE EVENT OF NONDELIVERY.

FCC & IC STATEMENT
THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICATIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT. STORE INDOORS WHEN NOT IN USE. SUITABLE FOR DRY LOCATIONS ONLY. DO NOT IMMERSE IN WATER. NOT FOR USE WHERE DIRECTLY EXPOSED TO WATER. This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standards. Operation is subject to the following conditions:

This device may not cause harmful interference,
This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC and Canadian ICES-003 rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used according to instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in any given installation.
If this equipment causes harmful interference to radio or television reception, the user may try to correct the interference by taking one or more of the following measures:

Reorient or relocate receiving antenna
Increase the separation between equipment and receiver
Connect equipment into a separate outlet or circuit from receiver
Consult the dealer or an experienced radio/TV technician for additional assistance

FCC Warning

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

IC Warning
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:

This device may not cause interference; and
This device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance 20cm between the radiator & your body.

Thank you for purchasing the Z-Box hub! We created this smart home solution in response to growing privacy concerns, frustration around cloud latency, and compatibility issues.
Our team joined forces with Fibaro to deliver a mature Z-Wave™ ecosystem equipped with the latest tech to enhance your automation experience.
Support for this project is backed by Zooz so if you have any feedback, questions, or requests, let us know. We’re at our best when catering to the direct needs of our community.

Inside the Z-Box

It’s all yours, forever. Keep your devices and scenes private with local access to your smart home. No contracts, no fees. Z-Wave™ centric. Experience home automation like never before with the most interoperable technology out there. Choose from thousands of innovative Z-Wave devices that just work. Security ﬁrst. Implement the latest S2 Authenticated protocol and SmartStart for a safe and reliable mesh network. Live progress window to track Z-Wave™ activity. Real automation. Use the intuitive scene creator to make simple rules or execute complex multi-conditional scripts with a visual block- building tool.
Advanced access. Change settings for any Z-Wave device straight from the interface. Perform OTA ﬁrmware updates on your Z-Wave products and create associations easily.