Lenovo C24d-20 Monitor 24 Cale Monitory User Guide
- June 1, 2024
- Lenovo
Table of Contents
Lenovo C24d-20 Monitor 24 Cale Monitory
Product Information
Specifications
- Product Model: Lenovo C24d-20
- Product Numbers: C24240WD0 63FE-NAR2-WW
Product Usage Instructions
Getting Started
To begin using your Lenovo C24d-20 monitor, follow these steps:
- Unpack the monitor and ensure all components are included.
- Connect the monitor to a power source using the provided power cable.
- Connect the monitor to your computer using the appropriate cables (HDMI, VGA, etc.).
- Power on the monitor and your computer.
- Follow any on-screen instructions for initial setup and configuration.
Adjusting and Using Your Monitor
To optimize your viewing experience with the Lenovo C24d-20 monitor:
- Adjust the monitor tilt and height for comfortable viewing.
- Access the monitor settings menu to adjust brightness, contrast, color settings, etc.
- Explore any additional features such as gaming modes, eye-care settings, etc.
Reference Information: Monitor Specifications
The Lenovo C24d-20 monitor offers the following specifications:
- Resolution : 1920 x 1080 pixels
- Refresh Rate: 75Hz
- Panel Type: VA
- Response Time : 4ms
Troubleshooting
If you encounter any issues with your monitor, refer to the troubleshooting
section of the manual for guidance.
Manually Installing the Monitor Driver
If required, follow the instructions in the manual to manually install the
monitor driver for optimal performance.
Getting Further Help
If you need additional assistance or support, refer to the provided resources
for further help.
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
DANGER: To avoid shock hazards:
- Do not remove the covers.
- Do not operate this product unless the stand is attached.
- Do not connect or disconnect this product during an electrical storm.
- The power cord plug must be connected to a properly wired and grounded power outlet
- Any equipment to which this product will be attached must also be connected to properly wired and grounded power outlets.
- To isolate the monitor from the electrical supply, you must remove the plug from the power outlet. The power outlet should be easily accessible.
To take special precautions to avoid the introduction of hazards when operating, installing, servicing, transporting or storing equipment, the necessary instructions shall be made available. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.
Handling
If your monitor weighs more than 18 kg (39.68 lb), it is recommended that it
be moved or lifted by two people.
Say hello to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their manufacture.
Products can often have a short lifespan because of poor ergonomics, low
quality and when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO Certified, the world’s most comprehensive sustainability certification for IT products. Thank you for making a responsible product choice, that helps drive progress towards a more sustainable future! Criteria in TCO Certified have a life-cycle perspective and balance environmental and social responsibility. Conformity is verified by independent and approved verifiers that specialize in IT products, social responsibility or other sustainability issues. Verification is done both before and after the certificate is issued, covering the entire validity period. The process also includes ensuring that corrective actions are implemented in all cases of factory non-conformities. Last but not least, to make sure that the certification and independent verification is accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website, you’ll
also find our Product Finder, which presents a complete, searchable listing of
certified products.
Getting started
This User’s Guide contains detailed information on the your Flat Panel Monitor. For a quick overview, please see the Setup Poster that was shipped with your monitor.
Shipping contents
The product package should include the following items:
- Flat Panel Monitor
- Information Flyer
- Stand
- Base
- USB 3.0 A-B Cable
- DP Cable
Notice for use
To set up your monitor, please see the illustrations below.
Note : Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.
- Insert the base plate on the foot.
- Secure the base plate with the screw.
- Lay the monitor on its front on a soft surface.
- Insert the monitor stand into the bracket in the direction of the arrow.
Note : To attach a VESA mount, please see “Wall Mounting (Optional)”on pages 2-9.
Depending on many factors such as the processing capability of peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and is typically slower than the data rates as defined by the respective USB specifications: – 5 Gbit/s for USB 3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.
Product Overview
This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.
Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range.
Swivel
With the built-in pedestal, you can tilt and swivel the monitor for the
most comfortable viewing angle.
Height Adjustment
For height adjustment, user needs to press down or lift up the monitor.
Monitor Pivot
- Adjust the screen position before rotating the monitor screen. (Make sure that the monitor screen ascent to its highest point, and it inclines backward at 35°.)
- then rotate clockwise /counterclockwise until the monitor stops at 90°.
Monitor controls
Your monitor has controls on the front which are used to adjust the
display.
For information on how to use these controls, please see “Adjusting your monitor image” on page 2-3.
Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your
monitor.
Setting up your monitor
This section provides information on how to set up your monitor.
Connecting and turning on your monitor
Note : Be sure to read the Safety information located on page iii
before carrying out this procedure.
-
Power off your computer and all attached devices, and unplug the computer power cord. Note : The type of plug & Socket shown here are for illustration only.
-
Connect the cables according to the below icon indication.
-
For the computer in HDMI connection. Note : Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the “Lenovo HDMI to HDMI cable OB47070” www.lenovo.com/support/monitoraccessories.
-
For computer in DP connecting.
-
For computer in DVI Cable connecting.
-
For computer in Analog Signal Cable connecting.
-
For computer in USB-A connecting. Note : USB-A Power delivery: 4.5W, 0.9A
-
For computer in USB-B connecting.
-
For computer in USB-C connecting.
Note : Type C Power delivery: 15W, 3.0A If there are any *,you can consult the comments on page 1-1. -
Connect the speaker’s audio cable and audio jack of monitor to transfer audio source from HDMI or DP.
Note : The audio output in HDMI or DP modes. Warning note: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphones and headphones output voltageand therefore the sound pressure level. -
The audio in interface can input the audio signal of the computer and play it through the built-in speaker.
Note : The Audio in interface is usually used for analog signals. -
Insert the power cord into the monitor, then plug the monitor power cord and the computer cord into grounded electrical outlets.
Note : A certified power supply cord has to be used with this equipment. The relevant national installation and or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2 ) shall be used. Alternatively a flexible cord be of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm2 ) shall be used. -
Connect the cables with cable clip.
-
Power on the monitor and the computer.
-
When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website https://pcsupport.lenovo.com/solutions/c24d_20. Refer to the “Manually installing the monitor driver” on page 3-5” section to install the driver.
Registering your option
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Website : http://www.lenovo.com/register Lenovo will send you
information and updates on your registered product unless you indicate on the
Website questionnaire that you do not want to receive further information.
Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal
computer and to avoid discomfort. Arrange your workplace and the equipment you
use to suit your individual needs and the kind of work that you perform. In
addition, use healthy work habits to maximize your performance and comfort
while using your computer. For more detailed information on any of these
topics, visit the Healthy Computing website at:
http://www.lenovo.com/healthycomputing/.
Arranging your work area
Use a work surface of appropriate height and available working area to allow
you to work in comfort. Organize your work area to match the way you use
materials and equipment. Keep your work area clean and clear for the materials
that you typically use and place the items that you use most frequently, such
as the computer mouse or telephone, within the easiest reach. Equipment layout
and setup play a large role in your working posture. The following topics
describe how to optimize equipment setup to achieve and maintain good working
posture.
Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by
considering the following items:
- The recommended viewing distance between the eye and the monitor screen is l.5xthe diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling the desk away from the wall or divider to make roomfor monitor, using flat panel or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.y
- Monitor height: Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustment, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes and the centre the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.y
- Tilt : Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.y
General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.
The following are some other tips for comfortable viewing of your monitor:
- Use adequate lighting for the type of work you are performing.
- Use the monitor brightness, contrast controls, if equipped to optimize the image on your screen to meet your visual preferences.
- Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.
Quick tips for healthy work habits
- The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer.
- Good posture starts with equipment setup: The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in “Arranging your work area”on pages 2-1 so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.
- Minor changes in posture can help avoid discomfort: The longer you sit and work with your computer, the more important it is to observe your working posture. Avoid assuming any one posture for an extended period of time.
- Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provides to accommodate changes in posture.
Short, periodic breaks help ensure healthy computing: Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up from your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.
Adjusting your monitor image
This section describes the control features to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not
displayed.
Table 2-1. Direct access controls
Using the On-Screen Display (OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.
To use the controls:
- Press [menu] key to open the main OSD menu.
- Use or to move among the icons. Select an icon and press + or – to adjust that function. If there is a sub-menu, you can move between options using or , then press to select that function. Use or to make adjustments. Press to save.
- Press to move backwards through the sub-menus and press exit from the OSD.
- Press [menu] + [power] and hold for 1 second to lock the OSD. This will prevent accidental adjustments to the OSD. Press [menu] + [power] and hold for 1 second to unlock the OSD and allow adjustments to the OSD.
Table 2-2. OSD functions
OSD Icon on Main Menu| Sub menu| Description| Controls and
Adjustments
---|---|---|---
|
Image
| Phase| Adjust bar (0-100)|
Only for VGA
Clock| Adjust bar (0-100)
H-position| Adjust bar (0-100)
V-position| Adjust bar (0-100)
Auto adjust| –
Sharpness| Adjust bar (0-100)| All input signals
Expansion| Full screen Keep aspect 1:1
OSD
|
Language
| Deutsch/English/Français/ Italiano/Español/Русский/ Nederlands/Svenska/Türkçe/ Português/Norsk/Suomi/Dansk/ Polski/Čeština/العربية/日本語/繁體中文/简体中文|
All input signals
Timeout| Adjust bar (0-100)
Rotation
| 0°
90°
270°
Appearance| Bright Dark
Presence Sensor
| Detection| On Off|
All input signals
Proximity| Adjust bar (0-100)
Delay| Adjust bar (0-120)
Advanced
|
Overdrive
| Off Normal Advanced|
All input signals
DDC/CI| On Off
Status LED| On Off
Factory Recall (ENERGY STAR)|
| VGA| |
All input signals
DVI-D|
HDMI|
DisplayPort|
| sRGB| |
All input signals
Low Blue Light|
Office|
Photo|
Video|
Custom
| 5000 K
6500 K
7500 K
Native
RGB Adjust
| Red: Adjust bar (0-100)
Green: Adjust bar (0-100)
Blue: Adjust bar (0-100)
| Volume| Adjust bar (0-100)| All input signals
Mute| On Off
Input| Digital Analog| Can’t adjust in VGA
OSD Icon on Main Menu| Sub menu| Description| Controls and
Adjustments
---|---|---|---
| Brightness| Adjust bar (0-100)|
All input signals
Contrast| Adjust bar (0-100)
Black Level| Adjust bar (0-100)
ACR| On Off
Auto Brightness| On Off
Lighting Guide| On Off
Selecting a supported display mode
- The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer documentation for details on how to change display modes.
- The image size, position and shape might change when the display mode changes. This is normal and the image can be readjusted using automatic image setup and the image controls.
- Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.
- The monitor adopts Flicker-Free technology, which clears the eye visible flicker , brings comfort viewing experience and preventing users suffer from eye strain and fatigue.
- Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to reattach the CRT monitor temporarily until you have re-configured the system; preferably to 1920 x 1200 at 60 Hz, which is the Native Resolution Display mode.
- The display modes shown below have been optimized at the factory.
Table 2-3. Factory set display modes
Timing | Refresh rate(Hz) |
---|---|
640×480 | 60 Hz |
640×480 | 75 Hz |
720×400 | 70 Hz |
800×600 | 60 Hz |
800×600 | 75 Hz |
1024×768 | 60 Hz |
1024×768 | 75 Hz |
1280×720 | 60 Hz |
1280×1024 | 60 Hz |
1280×1024 | 75 Hz |
1440×900 | 60 Hz |
1600×900 | 60 Hz |
1680×1050 | 60 Hz |
1920×1080 | 60 Hz |
1920×1200 | 60 Hz |
Understanding power management
Power management is invoked when the computer recognizes that you have not
used your mouse or keyboard for a user-definable period. There are several
states as described in the table below.
For optimal performance, switch off your monitor at the end of each working
day, or whenever you expect to leave it unused for long periods during the
day.
Table 2-4. Power indicator
State
|
Power Indicator
|
Screen
| Restoring Operation
---|---|---|---
On| White| Normal|
Standby/Suspend| Amber| Blank| Press a key or move the mouse
There may be a slight delay
before the image reappears.
Note: Standby also occurs if there is no image output to the monitor.
Off| Off| Blank| Press the power button
There may be a slight delay
before the image
reappears.
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
- Apply water or liquid directly to your monitor.
- Use solvents or abrasives.
- Use flammable cleaning materials to clean your monitor or any other electrical equipment.
- Touch the screen area of your monitor with sharp or abrasive items. This type of contact may cause permanent damage to your screen.
- Use any cleaner which contains an anti-static solution or similar additives. This may harm the coating of the screen area.
Do:
- Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
- Remove grease or finger marks with a damp cloth and a little mild detergent.
Detaching the monitor base and stand
- Place the monitor on a soft and flat surface.
- Remove the base and stand from the monitor.
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert
your LCD display from a desk-mounted to a wall-mounted display, do the
following:
- Verify that the Power button is turned Off, then disconnect the power cord.
- Lay the LCD display face down on a towel or blanket.
- Step 3: Remove the base from the monitor, refer to “Detaching the monitor base and stand”.
- Attach the mounting bracket from the VESA-compatible wall mounting kit (100mm x100mm distance), VESA Mounting Screw M4 x 10 mm.
- Attach the LCD display to the wall, following the instructions in the wall mounting kit.
Note : For use only with UL or CSA or GS-listed wall mount brackets with minimum weight/load bearing capacity of 12.48 kg (27.5 lbs).
Reference information
This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.
Monitor specifications
Table 3-1. Monitor specifications for type-model 63FE-NAR2-WW
Dimensions | Depth | 212.7 mm (8.37 inch) |
---|---|---|
Height | 365.7 mm (14.40 inch) | |
Width | 532.2 mm (20.95 inch) | |
Panel | Size | 24 inch |
Backlight | LED | |
Aspect ratio | 16:10 | |
Stand | Tilt | -5° to 35° |
VESA mount | Supported | 100 mm x 100 mm (3.94 in. x 3.94 in.) |
Image | Viewable image size | 609.6 mm (24 inch) |
Maximum height | 324.0 mm (12.76 inch) | |
Maximum width | 518.0 mm (20.39 inch) | |
Pixel pitch | 0.27 x 0.27 mm (0.0106 x 0.0106 inch) | |
Power input | Supply voltage | 100-240V AC |
50-60Hz
Max supply current| 1.6 A
Power consumption| Normal operation| <66.5 W (max)
| | <14.5 W (typical)
Note: Power consumption figures are for the monitor and the power supply
combined| Standby/Suspend| <0.5 W
Off| <0.3 W
Video input (HDMI)| Interface| HDMI
Input signal| VESA TMDS (Panel Link™)
Horizontal addressability| 1920 pixels (max)
Vertical addressability| 1200 lines (max)
Clock frequency| 180 MHz
Table 3-1. Monitor specifications for type-model 63FE-NAR2-WW
Video input (DP)| Interface Input signal
Horizontal addressability
Vertical addressability Clock frequency
| DP
VESA TMDS (Panel Link™) 1920 pixels (max)
1200 lines (max)
180 MHz
---|---|---
Communications| VESA DDC| CI
Supported Display Modes| Horizontal frequency| 30 kHz – 82 kHz
Vertical frequency| 48 Hz – 76 Hz
Native Resolution| 1920 x 1200 @ 60 Hz
Temperature| Operating| 0° to 40° C (32° to 104° F)
Storage| -20° to 60° C (-4° to 140° F)
Shipping| -20° to 60° C (-4° to 140° F)
Humidity| Operating| 8% to 80% non-condensing
Storage| 5% to 95% non-condensing
Shipping| 5% to 95% non-condensing
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.
Table 3-2. Troubleshooting
Problem | Possible cause | Suggested action | Reference |
---|
The words “Input Not Supported” are shown on the screen, and the power indicator is flashing white.| The system is set to a display
mode which is not supported by the monitor.
| If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.
If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.
If these options do not work, contact the Support Center.
| “Selecting a supported display mode”on page 2-7
The image quality is unacceptable.| The video signal cable is not connected
with the monitor or system completely.| Be sure the signal cable is firmly
plugged into the system and monitor.| “Connecting and turning on your
monitor”on page 1-5
The color settings may be incorrect.| Select another color setting from the
OSD menu.| “Adjusting your monitor image”on page 2-3
The power indicator is not lit and there is no image.| Ÿ The monitor’s power
switch is not switched on.
Ÿ The power cord is loose or disconnected.
Ÿ There is no power at the outlet.
| Ÿ Be sure the power cord is connected properly.
Ÿ Be sure the outlet has power.
Ÿ Power on the monitor.
Ÿ Try using another power cord.
Ÿ Try using another electrical outlet.
| “Connecting and turning on your monitor”on page 1-5
Screen is blank and power indicator is amber.| The monitor is in Standby /
Suspend mode.| Ÿ Press any key on the keyboard or move the mouse to restore
operation.
Ÿ Check the Power Options settings on your computer.
| “Understanding power management”on page 2-8
Table 3-2. Troubleshooting
Problem | Possible cause | Suggested action | Reference |
---|---|---|---|
The power indicator is orange, but there is no image. | The video signal cable | ||
is loose or disconnected from the system or monitor. | Be sure the video cable | ||
is connected with the system properly. | “Connecting and turning on your |
monitor”on page 1-5
The monitor brightness and contrast are at the lowest setting.| Adjust the
brightness and contrast setting on the OSD menu.| “Adjusting your monitor
image”on page 2-3
One or more of the pixels appear discolored.| This is a characteristic of the
LCD technology and is not an LCD defect.| If there are more than five pixels
missing, contact the Support Center.| Appendix A.”Service and Support”on page
A-1
Ÿ Fuzzy lines in text or a blurry image.
Ÿ Horizontal or vertical lines through the image.
| Ÿ Image setup has not been optimized.
Ÿ Your system Display Properties setting have not been optimized.
| Adjust the resolution settings on your system to match the native resolution
for this monitor: 1920 x 1200 at 60 Hz.| “Adjusting your monitor image”on page
2-3
Perform automatic image setup. If automatic image setup does not help, perform
manual image setup.| “Selecting a supported display mode”on page 2-7
When working in the native resolution, you may find additional
improvements by adjusting the Dots Per Inch (DPI) setting on your system.
| See the Advanced section of your system’s display properties.
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft
Windows 10, Microsoft Windows 11.
- Turn off the computer, all attached devices.
- Ensure that the monitor is connected correctly.
- Turn on the monitor and then the system unit. Allow your computer to start the Windows operating system.
- From the Lenovo website https://pcsupport.lenovo.com/solutions/c24d_20, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).
- Right-click the Windows Start button on the desktop, then click Device Manager, and double-click Monitor.
- Double-click Generic Monitor.
- Click the Driver tab.
- Click Update Driver, and then click Browse Computer to find the driver.
- Click Let me pick from a list of available divers on my computer.
- Click the Have Disk… button. By clicking the Browse button, browse and point to the following path: X:\Monitor Drivers\Windows (where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
- Select C24d-20.inf file, Click Open button. Click OK button.
- In the new window, select C24d-20 and click Next.
- After the installation is complete, delete all downloaded files and close all Windows.
- Restart the system. The system will automatically select the refresh rate and the corresponding color-matching profile.
Note : On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 1920 x 1200 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support
Center. For more information on contacting the Support Center, please see
Appendix A.”Service and Support”on page A-1
Appendix A. Service and Support
The following information describes the technical support that is available
for your product, during the warranty period or throughout the life of your
product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo
warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and
discounted computer accessories and content. Go to:
http://www.lenovo.com/register
Online technical support
- Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support
- Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative.
Telephone technical support
- Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at
- Lenovo’s discretion. Additional support is also available for a nominal fee.
- Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.
- Your technical support representative might want to walk you through the problem while you are at your computer during the call.
- Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://consumersupport.lenovo.com
Country or Region | Telephone Number |
---|---|
Argentina | 0800-666-0011 |
(Spanish, English)
Australia| 1-800-041-267
(English)
Austria| 0810-100-654 (For local rate) (German)
Belgium| Warranty service and support: 02-339-36-11 (Dutch, French)
Bolivia| 0800-10-0189
(Spanish)
Appendix B. Notices
- Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference
- to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo
- intellectual property right may be used instead.
- However, it is the user ‘s responsibility to evaluate and verify the operation of any other product, program, or service.
- Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
- 1009 Think Place – Building One
- Morrisville, NC 27560
- U.S.A.
Attention : Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimers of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
- This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.
- The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.
- Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
- Any references in this publication to non-Lenovo websites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this
- Lenovo product and use of those Web sites is at your own risk.
- Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.
Recycling information
Lenovo encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. Lenovo offers
a variety of programs and services to assist equipment owners in recycling
their IT products. For information on recycling Lenovo products, go to:
http://www.lenovo.com/recycling
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or
monitor that is the property of the company, you must do so in accordance with
the Law for Promotion of Effective Utilization of Resources. Computers and
monitors are categorized as industrial waste and should be properly disposed
of by an industrial waste disposal contractor certified by a local government.
In accordance with the Law for Promotion of Effective Utilization of
Resources, Lenovo Japan provides, through its PC Collecting and Recycling
Services, for the collection, reuse, and recycling of disused computers and
monitors. For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant
to the Law for Promotion of Effective Utilization of Resources, the collecting
and recycling of home-used computers and monitors by the manufacturer was
begun on October 1, 2003. This service is provided free of charge for home-
used computers sold after October 1, 2003. For details, visit the Lenovo Web
site at https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain
heavy metals or other environmentally sensitive substances. To properly
dispose of disused components, such as a printed circuit board or drive, use
the methods described above for collecting and recycling a disused computer or
monitor.
Trademarks
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
- Lenovo
- The Lenovo logo
- ThinkCentre
- ThinkPad
- ThinkVision
- Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.
Other company, product, or service names may be trademarks or service marks of others.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product
manufacturer Do not use the ac power cord for other devices.
FAQ
Q: Where can I find more information about TCO Certified?
A: Visit tcocertified.com for detailed information
about TCO Certified, including criteria documents, news, and updates.
References
- lenovo.com/healthycomputing/
- Registration - Lenovo Support US
- Regulatory Compliance | Personal Computer Safety | Lenovo US
- Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US
- Monitors Accessories - Reference Guide - Lenovo Support US
- Lenovo C24d-20 - Overview - Lenovo Support US
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