2024 Consumer Outlook User Guide
- June 1, 2024
- Consumer Outlook
Table of Contents
2024 Consumer Outlook
Consumer Outlook 2024
Consumers are more resilient than ever – continually flexing and adapting in
response to a fluid economy. But with this resilience comes a rapidly evolving
mindset, influencing shopping behaviors and ultimately, impacting your bottom
line.
How can brands successfully tailor their strategies to meet today’s consumer
now, but also better connect in 2024? Tapping into recent research from GfK
Consumer Life, this eBook will explore 4 key focus areas for brands right now.
Focus on the Fundamentals
Consumers are living in an ‘annoyance ecosystem’ – stressors, dividers, and overall bad news are weighing many down. Brands can leverage this opportunity to stand out in a positive way to provide consumers with stability in a world that feels unsure.
Simplicity
51% of consumers agree “I am always looking for ways to simplify my life”, and
brands play an important role in offering this simplicity through products,
services, and the buying process.
How? Time shift. Make it easy for consumers to engage with your brand and
products by meeting them where they are at any moment. We’re increasingly
mobile as a population, and consumers both want and need access to products
and services on their own terms. As many brands are operating in oversaturated
markets, careful curation can help to not overwhelm today’s consumer. The age-
old lesson stands: less is more.
Safety
Protecting the family is the #1 global value for consumers right now, and
nearly half agree that they are always concerned about safety and security.
For brands, one method to offer safety is to sell safety – brands like
Phillips are innovating home security solutions to meet today’s homebody
consumer in new ways.
Providing safety in a volatile environment doesn’t always require a new
product though. Brands can take the opportunity to reassure consumers they
haven’t changed, and that they can continue to depend on the brands they
always have. When 4 in 10 global consumers say they only interact with brands
they trust, reassurance might be the best strategy.
Fun
The experiential consumer is here to stay, and enjoying life is now the #5 top
global value among consumers. When today’s world feels burdensome, consumers
turn to joyful experiences, even for the most mundane of tasks. Glad© turns
taking out the trash into a colorful experience with scented, non-traditional
trash bags – a small, yet successful initiative to boost a consumer’s mood.
OUTLOOK 2024
Sustainability Now
Sustainability Now
As legislation, corporate action, and innovation improve practices, both consumer expectation and scrutiny will place greater demand for sustainable solutions throughout the entire product cycle.
Circularity, or the circular economy, is a sustainable business strategy aimed
at eliminating waste throughout the entire value chain, and it’s gaining
momentum.
Beyond consumer expectations of brands, many are now personally interested in
extending the useful life of the products they buy. Secondhand buying has
grown globally, increasing 8 pts since 2013. Driven by tighter wallets,
increased secondhand availability, and an open mind; this growth primarily
stems from higher income consumers who are recognizing the importance of
circular buying as an extension of their own virtuous mindset. Consumers are
conscious of what they buy, but they expect brands to do the heavylifting when
it comes to sustainable innovation. Most consumers note the manufacturing
stage as most critical to circularity.
of consumers agree that it’s important companies responsibly source materials for the products they create.
Most important product stage for sustainable action
OUTLOOK 2024
Reconciling Tech
Reconciling Tech
It’s a widespread, yet relevant narrative: tech dominates our lives. Among the top 10 areas Americans feel optimistic about, the effect of tech on society is
1 – but that’s declining. Compared to 63% in 2008, only 46% of consumers feel
optimistic about tech today.
A lot of the technology consumers rely on is ubiquitous. For example, it’s
simply too difficult to navigate today’s world without a smartphone. And as
consumers learn to integrate new technologies into their daily lives, personal
and societal concerns grow.
Top 5 areas consumers worry about when it comes to tech today
With all this in mind, where should brands focus efforts in 2024?
Mobile wallets are growing in both usage and popularity. 73% of global mobile
users used a mobile phone app to complete a purchase in the last 30 days.
Social shopping is a growing channel for brands today. 52% globally agree that
shopping on a social network is fun. One example is the recent launch of
TikTok Shop, where consumers can view live streams of sellers marketing
products, and complete a purchase right in the app.
There’s a growing pressure for us all to embrace technology, especially for younger generations who feel the need to curate and document their lives online. But this increasing reliance on tech lands us at an interesting paradox. Most digital devices require some level of data sharing, and while 35% of U.S. consumers are willing to share data for a benefit, 40% are concerned about jeopardizing their privacy for new technologies.
Why?
Consumers might not see the true value in sharing data.
Whether directly or indirectly involved in tech, brands today need to ask the
following questions when moving into 2024:
- To what extent do we need to adjust our tech narrative to align with a changing consumer?
- How do we deliver meaningful benefits to gain customer trust in sharing data?
OUTLOOK 2024
Ready for Generation Alpha?
Ready for Generation Alpha?
Many brands just grasped the needs of Generation Z, but to effectively strategize for the future, it’s crucial to consider the emergence of Generation Alpha.
While they aren’t full-fledged consumers yet, alphas account for 17% of the
global population and are being raised by upbeat, somewhat permissive
millennial parents. There’s a strong likelihood that they’ll take on many of
their parents’ traits and values. While it may seem too soon to strategize for
a consumer who just reached age 10, alphas are approaching a key tipping point
– they already hold a secret influence over today’s consumer behaviors.
Phones, computers, and tablets have undoubtedly impacted the way children
‘have fun’. Recently, Hasbro cut more than 20% of staff due a decline in toy
sales. Coupled with the fact that the majority of alphas spent their formative
years in lockdown, brands may be prompted to think technology is the top focus
area for this expectantly reserved generation. Think again.
According to their parents, alphas are living a balanced life between solo
play, social play, physical activity, and virtual activity. 74% of alphas
(ages 6 – 11)
say that playing outside is among their favorite after school activities,
whereas playing video games resonates with 66%. Alpha parents are likely more
cognizant of the dangers surrounding excessive technology use, given they grew
up heavily influenced by new tech, and are passing these views onto their
children.
So, what trends should brands focus on to prepare for Generation Alpha?
Health and wellbeing
Alpha parents are taking extra steps to help their children prioritize
wellness and realize the benefits of eating healthy in fun ways.
Inclusivity
There is greater awareness around global diversity. Alphas are growing up in a
world where they will look for, and find, products that align with their own
personal identity.
Sustainability
Younger generations have been the driving voice for sustainability in recent
years, which will likely influence alphas. Social media continues to educate
and inspire these generations to do more for our planet.
To prepare for Generation Alpha, there are some needed considerations:
- How can brands take into account the wants and needs of an emerging generation, legally, ethically, and without overstepping marketing and research initiatives?
- Does our organization have a process in place to stay informed as gen alpha transition into their teen years?
of U.S. children are very/somewhat worried about the environment. *as reported by parents
Thank you for reading Staying Ahead in a Fluid Economy.
GfK Consumer Life is the most comprehensive and longest-standing consumer trend study in the world. To learn more, visit gfk.com/products/gfk-consumer- life
Authors
Stacy Bereck
Managing Director
Consumer Insights and Sales Effectiveness, GfK – an NIQ company
[email protected]
Eric Wagatha
Head of Consumer Life
North America, GfK – an NIQ company
[email protected]
Consumer Outlook 2024