Miele PFD404208V Built-Under Fresh Water Dishwasher 24 Inch in Stainless Steel User Manual

: June 1, 2024
: Miele

Table of Contents

AU, NZ Warranty
US Limited Warranty
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

AU, NZ Warranty

US Limited Warranty

M-Nr. 11 049 661

Warranty Card

Australia / New Zealand

Please review the enclosed document carefully as it governs your purchase with Miele Australia Pty Ltd (ACN 005 635 398 ABN 96 005 635 398 of Level 4, 141 Camberwell Road Hawthorn East, VIC 3123) and Miele New Zealand Limited (IRD 98 463 631 of 8 College Hill, Freemans Bay, Auckland 1011), jointly referred to as Miele. It sets out your rights and obligations with respect to your purchases, including important limitations and exclusions.

WARRANTY
Miele products are subjected to rigorous testing and assessment as to their quality and fitness.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranties and conditions as to the merchantability and fitness for purpose of Miele Domestic products are implied under consumer protection legislation in Australia and New Zealand. The warranty in this clause is independent of, and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation.
In the case of Domestic products, Miele warrants that the product/s will be free from defects in materials and workmanship for a period of 24 months from:

i. the date of delivery, or
ii. where applicable, settlement of the development (evidentiary documentation required), or
iii. where applicable, six months following the practical completion of any development.

In the case of Professional products Miele warrants that the product/s will be free from defects in materials and workmanship for a period of 24 months from:

i. the date of delivery, or
ii. where applicable, settlement of the development (evidentiary documentation required), or
iii. where applicable, six months following the practical completion of any development.

Miele does not make any further representation or warranties as to the merchantability of its product range. Miele reserves the right to inspect and test the products for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts and products replaced by Miele under this warranty will be deemed to be the property of Miele.
This Miele warranty will not apply if the product is rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to:

i. damage through misuse / neglect (including failure to maintain, service or use with proper care);
ii. use for a purpose for which the product was not sold or designed;
iii. in the case of domestic appliances and vacuum cleaners, commercial use;
iv. use or installation (where applicable) which is not in accordance with any specified instructions for use or installation;
v. use or operation after a defect has occurred or been discovered;
vi. damage through freight, transportation or handling in transit (other than when Miele is responsible);
vii. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other forces or environmental factors (i.e. vermin damage) howsoever outside Miele’s control;
viii. repair, modification or tampering with by the purchaser or any person other than Miele or an authorised Miele Service Agent; or
ix. use of parts, components or accessories which have not been supplied by or specifically approved by Miele (including use of a dust bag other than a genuine high performance Miele dust bag).

This warranty does not apply to consumables such as batteries, filters or globes.
The Miele warranty provided under this clause is a transferable right. Customers must retain proof of purchase (receipt) in order to be eligible to make a warranty claim.

HOW TO MAKE A WARRANTY CLAIM

Conduct a basic check of the product i.e. to establish if it is appropriately connected. It is also a good idea to check the Miele operating instructions. If the problem persists, follow our simple claims process:

Notify Miele to arrange warranty, repair or service. In Australia call 1300 464 353 for Domestic appliances and 1300 731 411 for Professional appliances. In New Zealand call 0800 464 353 for Domestic and Professional appliances. In Australia and New Zealand e-mail service@miele.com.au for Domestic appliances and e-mail service.prof@miele.com.au for Professional appliances.
Provide and make available the warranty card or a copy of the purchase receipt to show that the warranty applies to the product at the date of the claim.

In the case of floor care products i.e. vacuum cleaners, please return the product to Miele or its nearest Chartered Agent or authorised Service Agent.
Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations under this contract. We always try to complete repairs in the shortest amount of time possible.

SERVICE & SPARE PARTS

While Miele will use reasonable commercial endeavors to have all necessary spare parts available for the purpose of repair or service, Miele is not liable for delays due to sourcing of unusual parts which are required, or due to circumstances beyond the control of Miele.
Miele has a policy of assuring the availability of spare parts and service for all Miele products for a period of not less than five (5) years following the cessation of production of the applicable product. After this period, availability of spare parts and service will depend upon the particular Miele product. Please contact Miele for more details in relation to availability of spare parts and service.
If a product is located outside of Miele’s service region, additional fees such as travel and transportation charges may be applicable in respect of the service or repair, details of which will be provided by Miele prior to any agreement being made in respect of a service or repair.

COMPLAINTS / CUSTOMER CARE

We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided.
To notify us of these issues, please collect all the relevant information on your query and direct it to:
The Complaints Manager – Miele Australia Pty. Ltd.
PO Box 4084
Auburn South VIC 3122
Or e-mail: contact@miele.com.au
The Complaints Manager – Miele New Zealand Limited
8 College Hill
Freemans Bay
Auckland 1011
Or e-mail: contact@miele.com.au

PRIVACY

Miele will collect and deal with the customer’s personal information (including name, address, telephone contact or personal details) only in accordance with Miele’s Privacy Charter. A copy of the Privacy Charter is available from Miele or miele.com.au and miele.co.nz.

Miele may disclose personal information to its related companies and to organisations which provide services (including delivery services) to Miele or which assist Miele in providing services (including repair / warranty services) to its customers.

GOVERNING LAW

This agreement is subject to the laws of the State of Victoria, Australia or to the laws of New Zealand, the parties submit to the exclusive jurisdictions of the courts of these regions.

Warranty Card

IMPORTANT
DO NOT RETURN THIS PAGE TO MIELE

For your reference, please enter the particulars of your purchase below and retain with your purchase documentation.

Model no.
Serial no.
Date of purchase
Store details
Installed by _____

Please visitmiele.com.au or miele.co.nz to register your appliance warranty with Miele.

Limited Warranty

Canada

The following warranty conditions are valid in Canada only.
Miele Limited, (hereinafter “Miele”) warrants to the original purchaser that this product, including all of it’s Miele authorized parts and accessories, is free of defects in material and workmanship.

1. Duration of Warranty **

**

This warranty is valid during the following time periods:

a) Domestic appliances in normal, non-commercial, household use:

- One (1) year. Parts and labour.
- RemoteVisionMC Modules: Please refer to Miele’s “Limited Warranty -RemoteVisionMC Module – Canada”.
- Additional 5 and 10 Year Limited Warranty on Sealed Refrigeration Systems: The Warranty for the Sealed Refrigeration System includes all original compressors, condensers, evaporators, driers, the original refrigerant and the original connecting tubing.
- Five (5) Year Warranty – If a claim regarding a defect in material or workmanship relating to the Sealed Refrigeration Systems used in Miele Refrigerators, Wine Coolers, and Freezers is received by Miele within five (5) years from the date of purchase, then any warranted failures of the Sealed Refrigeration System shall be repaired at no cost to you (including parts & labour).
- Ten (10) Year Warranty – If a claim of such a defect is received at any time during the period starting from the sixth (6th) year and ending on the last day of the tenth (10th) year after the date of purchase, this Warranty shall cover the replacement or repair of all parts of the Sealed Refrigeration System covered by the Warranty that is found to be defective in material or workmanship but shall not include labour. Upon request, such labour shall be provided by Miele and at the customary charge to the Miele Customer.

b) Domestic appliances in commercial use:

- Six (6) months, for parts and labour.

c) Vacuums in normal, non-commercial, household use:

- One (1) year, upright, cordless stick and canister vacuums. Parts and labour.
- Two (2) years, motor for S170 – S189 upright units. Parts and labour.
- Two (2) years, Varta or Huizhou Blueway battery on cordless stick vacuums. Parts and labour.
- Seven (7) years, Vortex™ motor for canister, cordless stick and upright units, except S170 – S189 upright units for which the motor warranty is two (2) years. Parts and labour.

d) Vacuums in commercial use:

- Six (6) months, for products used commercially. Parts and labour.
- One (1) year for motor for canister and upright models. Parts and labour.

e) Commercial appliances:

- One (1) year, parts and labour within Miele Direct Service Area (MDSA).
- One (1) year, parts only outside Miele Direct Service Area (MDSA).
- Three (3) years or 4,500 Operating hours whichever comes first, Washer, Dryer, Rotary Iron. Parts and labour within Miele Direct Service Area (MDSA).
- Three (3) years or 4,500 Operating hours whichever comes first, Washer, Dryer, Rotary Iron. Parts only outside Miele Direct Service Area (MDSA).
- Seven (7) years or 10,500 Operating hours whichever comes first, Frame, Drum, Drum Bearing, Bearing Seals and Drive motor for Washer, Dryer, Rotary Iron. Parts only.
Contact Miele Professional to determine if you are within a MDSA.

f) Commercial appliances in Domestic use:

- Two (2) years, Little Giant Washer, Little Giant Dryer, Profi Dishwashers. Parts and labour.

2. Commencement Date

Warranty coverage begins on the day of delivery. If a product under warranty is replaced by Miele, the original warranty period is not extended but continues from the date of original delivery.

3. Warranty Preconditions

3.1 Miele assumes warranty responsibility subject to the following preconditions having been fulfilled:

a) You are the original purchaser and did not obtain the product through resale;
b) The product was purchased from Miele or an authorized Miele dealer in Canada;
c) If applicable, the product was installed by a person designated by Miele as qualified to do so and in accordance with applicable installation instructions; and
d) The product is located in Canada.

3.2 Warranty claims will only be honoured provided that any failure to conform to this warranty is reported in writing and the product is returned together with proof of purchase date to Miele or to a Miele authorized dealer, as applicable, within the time period stated in Section 1 above.

4. Extent of Warranty

In the event of defect in material or workmanship occurring within the time period stated in I. above, Miele will repair, or at its option replace, within a reasonable period of time, the product or any Miele authorized part or accessory discovered to be defective in workmanship or materials. Defective products and parts become the property of Miele upon replacement.

5. Exclusions

Warranty coverage excludes any product, including its parts and accessories, that:
a) was not installed according to Miele’s installation instruction;
b) was damaged by negligence, accident, abuse, misuse, improper or abnormal usage, maintenance or transportation;
c) contains non-authentic Miele accessories or replacement parts, including filters, dust bags and other non-Miele products; and
d) was repaired, serviced, altered or modified by someone other than a Miele authorized service centre or technician.

On commercial appliances, failure results from not following the recommended yearly and/or hour interval maintenances.

6. Ordinary Wear and Tear

Ordinary wear and tear shall not be considered a defect in workmanship or materials.

7. Limitation of Liability

7.1 Unless you purchase extended warranty coverage from Miele prior to the expiry of this warranty, this warranty is the sole warranty offered by Miele to you. Miele disclaims any and all other warranties to the fullest extent permitted by law, whether express or implied, including any warranty of merchantability or fitness for a particular except as provided herein.
7.2 Your sole remedies under this warranty are those described herein. Unless otherwise stated, Miele’s liability for actual damage from any cause whatsoever is limited to the amount paid by you for the product. Miele disclaims any and all liability and consequential or other damage whether based on breach of contract, tort (including negligence), product liability or any other legal theory. In no event will either party be responsible for any lost profits or savings, incidental damage or other economic damages.

8. Special Provincial Laws

This warranty gives the purchaser specific legal rights. The purchaser may also have other rights which may vary from Province to Province in Canada. Some provinces do not allow limitation or exclusion of implied warranties, therefore, certain limitations and exclusions may not apply.

9. Customer Care

9.1 For service under this warranty or for further information please contact Miele at:

Miele Limited Toll free: 1-800-565-6435
161 Four Valley Drive E-mail: customercare@miele.ca
Vaughan, Ontario
Canada L4K 4V8

9.2 Service may require that the appliance be removed and taken, by authorized Miele personnel, to an authorized Miele Service Centre. If service is requested by you in a remote geographical area, as determined by Miele in its sole discretion from time to time, you will, at Miele’s option, be responsible for either:
a) the travel expenses incurred by Miele to attend your premises; or
b) the cost of removal and shipment of the appliance from your premises to the nearest authorized Miele Service Centre.

Miele Limited
Headquarter and Miele Centre
161 Four Valley Drive
Vaughan, ON L4K 4V8
miele.ca
customercare@miele.ca
professional@miele.ca (commercial enquiries)
Customer Care Centre
Phone: 1-800-565-6435
customercare@miele.ca (general and technical enquiries)

Warranty Card

Type of appliance Serial No. of appliance

The Miele product as designated above is of perfect quality and functional design. Miele undertakes to rectify free of charge faults in material or production which are covered by the warranty.

Delivery/Installation date

Day / Month / Year

Delivered/Installed by ____

Dealer Signature

Please retain this information for your records.

Appliance Warranty (Countries without Miele subsidiaries)

Export

Notwithstanding statutory guarantee claims brought against the reseller and without restricting the same, Miele & Cie. KG, Carl-Miele-Strasse 29, 33332 Guetersloh, Germany, grants the purchaser rights as laid out in the following warranty declaration for new appliances:

I. Duration and start of warranty

The warranty is granted for the following period: 12 months on domestic appliances presuming proper use
The guarantee period commences with the date of purchase.

Work under warranty and spares or appliances replaced under warranty do not prolong the original warranty period.

II. Warranty conditions

Machine purchased from one of its dealers or distributors authorized to import Miele products into the country of residence where it was also installed, or directly from the factory.
Installation and services within the scope of the warranty may only be performed by a service agent authorized by Miele.
Proof of warranty (invoice) must be produced at the request of the service technician.

III. Warranty content and scale

Miele & Cie. will replace free of charge, FOB German seaport/Free German delivery station/-border only, excluding transportation cost to another destination and other cost such as customs duty, labour cost etc. On special request by Miele defective components resulting from poor workmanship subject to the above conditions are to be returned to the factory at the expense of the owner. These components then automatically become the property of Miele & Cie.
This warranty does not cover any further claims for damage against Miele & Cie., except in cases resulting from gross or willful negligence on the part of the authorised service agent commissioned by Miele & Cie. In detail, any other type of claim whatsoever, whether in respect of nullification, depreciation, the replacement of the appliance, financial recompense arising as the result of repairs carried out by a third party and claims in respect of damaged laundry are absolutely excluded.
The provision of consumables and accessories is not covered by this agreement.
The user must notify all claims to the Miele service agent, or if the appliance was purchased directly, to the factory in Guetersloh, Germany.

IV. Invalidation of warranty

Faults and defects resulting from the following are not covered by this warranty:

Improper installation, e.g. non-compliance with relevant safety standards and written operating and installation instructions
Improper use and operational demands, such as the use of unsuitable detergents or chemicals
Deviating specifications of a device purchased in a country, which therefore may not be suitable for use or may be subject to restrictions on use on account of variant technical specifications
External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena
Repairs or modifications not performed by service agents trained and authorized by Miele
Failure to use genuine Miele spare parts or accessories authorized by Miele
Glass breakage and defective lamps
Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer
Failure to perform cleaning and care work in compliance with the operating instructions
Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle.

MANUFACTURER’S LIMITED WARRANTY FOR DOMESTIC APPLIANCES

USA

SCOPE OF LIMITED WARRANTY

MIELE, INCORPORATED, a Delaware corporation (hereinafter “Miele”), warrants to the original purchaser (the “Miele Customer”) of the Miele product (the “Miele Product”), who purchased the appliance from a distributor, dealer, manufacturer’s representative, or other seller who has been authorized by Miele (“Authorized Miele Dealer”) and who is the end consumer, that the Miele Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers parts and labor, except as set forth in this Limited Warranty.

This Limited Warranty is only applicable in case the Miele Product was purchased and installed in the United States of America (“U.S.”) or Puerto Rico and, if the Miele Product is a Miele Marine appliance, in case it was installed on board a vessel before it left the U.S. or Puerto Rico.

WARRANTY PERIOD

The limited warranty runs from the date of purchase of the Miele Product for the respective period of time set forth herein (the “Warranty Period”). Any and all warranty claims must be received by Miele before the end of the respective Warranty Period. No Warranty Period shall be extended, stalled, tolled or suspended for any reason whatsoever.

For Residential Miele Products and select Professional Products (ovens (also incl. microwave ovens or steam ovens), steam ovens (also incl. combi steam ovens), Dialog ovens, microwave ovens (also incl. ovens), cookers, vacuum sealing and warming drawers, hobs (induction, electric and gas hobs incl. SmartLine and ProLine), cooker hood, coffee machines (built-in and freestanding), refrigerators, freezers, fridge-freezers, wine units, dishwashers, washing machines, tumble dryers, washer-dryers, ironing appliances, Little Giants and ProfiLine dishwashers) Used Exclusively for Household/Personal Purposes (except Sealed Refrigeration Systems):

Warranty Period: Two (2) years

Sealed Refrigeration Systems:
Sealed Refrigeration Systems, which include all original compressors, condensers, evaporators, driers, the original refrigerant and the original connecting tubing, as used in Miele Refrigerators, Wine Coolers, and Freezers:

Warranty Period:
Five (5) years, covering both parts and labor
Additional five (5) years but only covering parts; the Miele Customer must pay for the labor

NON-APPLICABILITY OF THE LIMITED WARRANTY

This Limited Warranty does not cover or apply to:

Improper installation, e.g. non-compliance with relevant safety standards and written operating and installation instructions.
Non-compliance with Miele’s instructions for use and maintenance.
Failure to use genuine Miele spare parts or accessories authorized by Miele.
Damage or defects caused by, or resulting from, repairs, service, conversion or alterations to the Miele Product or any of its parts and accessories which have been performed by service centers or repairmen not authorized by Miele; damage or defects caused by negligence, improper installation, accident, abuse, misuse, power interruptions, power surges, floods, natural disasters, or force majeure; or improper maintenance of the Miele Product or its parts or accessories.
Direct, indirect or consequential damages, losses or other costs and expenses resulting from any spoilage of any items stored in a Miele refrigeration system, including refrigerators, wine coolers and freezers, whether they be food, medicine, or otherwise, or damage to or destruction or loss of clothing or other textiles, dishes, china, flatware or other items placed in a Miele Product.
Ordinary wear and tear.
Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
Discoloration, rust or oxidation of surfaces resulting from exposure to unsuitable environmental conditions including but not limited to (high salt concentrations, high humidity or moisture, exposure to chemicals, direct sunlight).
Consumable items such as water filter cartridges.
Vacuum cleaners (see separate limited warranty).
For Professional Miele Products and equipment (excluding Little Giants and ProfiLine dishwashers) (see separate limited warranty).
Miele Products covered by third party “Extended Warranties”, which are sold separately by Authorized Miele Dealers or other third parties.
Freight or shipping charges for sending an appliance to a Miele Repair Center.
Products installed in cabinetry and other types of built-in applications that are not accessible to the service technician. Miele is not responsible for the dismantling or reinstallation of fixed infrastructure when removing or returning the repaired or replaced product into a custom installation.

REPAIR

In case a Miele Product proves to be defective and provided that this Limited Warranty applies, Miele may repair the defective Miele Product. If Miele determines, in its sole discretion, that the warranted repair of any Miele Product is impossible or commercially impracticable, Miele will, in its sole discretion, either replace the Miele Product or refund the purchase price. DELIVERY OF A REPLACEMENT MIELE PRODUCT DOES NOT RESULT IN A RENEWAL OR EXTENSION OF THE WARRANTY PERIOD.

COSMETIC DEFECTS

Miele also warrants that a Miele Product is free from cosmetic defects in material and workmanship (such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish of the Miele Product) (the “Cosmetic Limited Warranty”). The Warranty Period for the Cosmetic Limited Warranty is sixty (60) days. The Cosmetic Limited Warranty does not cover or apply to slight color variations due to inherent differences in painted and porcelain parts and differences caused by kitchen lighting, product location or other similar factors. The Cosmetic Limited Warranty specifically excludes any B-Stock, obsolete Miele Products and display or floor Miele Products, which are sold “as is” (including with scratches).

REGISTRATION

All Miele Customers are encouraged to register the Miele Products online at www.mieleusa.com/e/login or by filling out a Limited Warranty Card and mailing it to MIELE, INCORPORATED, 9 Independence Way, Princeton, NJ 08540.

LIMITED WARRANTY PROCESS

In case a Miele Customer finds the Miele Product to be defective in material or workmanship during the relevant Warranty Period, such Miele Customer shall promptly contact the Miele Technical Service by sending an email to info@mieleusa.com or by calling 888-996-4353.

An authorized Miele service agent (“Authorized Miele Service Agent”) may be dispatched to determine whether the Miele Product is defective and, if the Miele Product is defective and covered by this Limited Warranty, may, if possible and commercially practicable, repair, or make arrangements for the repair of, the Miele Product. Unless otherwise stated in this Limited Warranty, this will include parts and labor. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or mileage in excess of 50 miles) as appropriate.

Proof of purchase and, if applicable, verification of the installation of the Miele Product by an installer authorized by Miele will be required before any warranty service can be performed.

EXCLUSION OF OTHER WARRANTIES

TO THE EXTENT NOT PROHIBITED BY FEDERAL OR LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY AND TO THE EXTENT NOT PROHIBITED BY FEDERAL OR STATE LAW, MIELE DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WARRANTIES OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, EXCEPT FOR THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR WHICH MIELE LIMITS THE DURATION AND REMEDIES TO THE DURATION OF THE EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO ALL MIELE CUSTOMERS.

LIMITATION OF LIABILITY

IN NO EVENT SHALL MIELE BE LIABLE TO ANY MIELE CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT MIELE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MIELE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY EXCEED THE TOTAL AMOUNT PAID BY A MIELE CUSTOMER FOR THE MIELE PRODUCT THAT GAVE RISE TO THE CLAIM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME MIELE CUSTOMERS.

REMEDIES

THE REMEDIES UNDER THIS LIMITED WARRANTY ARE MIELE CUSTOMERS’ SOLE AND EXCLUSIVE REMEDIES AND MIELE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. MIELE CUSTOMERS MAY HAVE OTHER RIGHTS APART FROM THE SPECIFIC LEGAL RIGHTS SET FORTH HEREIN, WHICH VARY FROM STATE TO STATE.

DISPUTES

If a Miele Customer is not satisfied with the warranty service provided, the Miele Customer shall submit a claim in writing to Miele’s Dispute Settlement Representative at MIELE, INCORPORATED, 9 Independence Way, Princeton, NJ 08540. The written notice must include the model and serial number of the Miele Product, the Authorized Miele Dealer from whom the Miele Product was purchased, the Authorized Miele Service Agent who performed the warranty service, the purchase date, a detailed description of the problem and the address and phone number at which the Miele Customer can be reached. Miele will review each such notice promptly and thoroughly and respond to the Miele Customer in order to address the Miele Customer’s concern.

Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney’s fees, from the Miele Customer. EACH AND EVERY MIELE CUSTOMER IRREVOCABLY AND UNCONDITIONALLY WAIVES ALL RIGHT TO TRIAL BY JURY IN ANY ACTION (WHETHER BASED ON CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY.

EXTENDED LIMITED WARRANTY

In addition to this Limited Warranty, Miele Customers owning Miele residential appliances may be eligible to purchase an extended limited warranty for their household appliances, subject to the terms set forth on Miele’s website. For more information, the Miele Customers are kindly requested to visit Miele’s website at www.mieleusa.com.

CHANGES TO THIS LIMITED WARRANTY

Miele may change the terms or availability of this Limited Warranty at any time at Miele’s sole discretion without prior notice, but such changes will not apply to any claims made prior to the effective date of such change.

June 2022
©2022 Miele, Inc.

MANUFACTURER’S LIMITED WARRANTY

PROFESSIONAL LAUNDRY, LABWASHERS, DISINFECTORS, DISHWASHERS

SCOPE OF LIMITED WARRANTY

Miele Inc., a Delaware corporation (hereinafter “Miele”), warrants to the original purchaser (the “Miele Customer”) of a Miele Professional Washing Machine, Dryer, Rotary Iron, Labwasher, Disinfector, or Dishwasher(hereinafter “Miele Product”) who purchased the appliance from a distributor, dealer, manufacturer’s representative or other seller who has been authorized by Miele (“Authorized Miele Dealer”) that the Miele Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers the cost of parts and labor, except as set forth in this Limited Warranty.

This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America (“U.S.”) or Puerto Rico by an installer authorized by Miele (“Authorized Miele Installer”), or if the Miele Product was marketed as a Miele Marine appliance and installed on board a vessel, before it left the U.S. or Puerto Rico.

WARRANTY PERIOD

The limited warranty runs from the date of purchase of the Miele Product for the respective period of time set forth herein (the “Warranty Period”). Any and all warranty claims must be received by Miele before the end of the respective Warranty Period. No Warranty Period shall be extended, stalled, tolled or suspended for any reason whatsoever.

For Professional Miele Products (Washing Machine, Dryer, Rotary Iron, or Dishwasher)
Used Exclusively for Household/Personal or Marine Purposes:

Warranty Period: Two (2) years

For Professional Miele Products (Dishwasher, Standard or Large Capacity Labwasher, or Disinfector)
Designed and Used For Other Industrial or Commercial Purposes:

Warranty Period: Two (2) years

For Professional Miele Products (Washing Machine, Dryer, Rotary Iron)
Designed and Used For Other Industrial or Commercial Purposes:

Warranty Period: Three (3) years or 4,500 hours whichever comes first

Frame, Drum, Drum Bearings, Bearing Seals, and Drive Motor as used in the Miele Professional Washers and Dryers

Warranty Period: Seven (7) years or 10,500 hours whichever comes first, covering parts only

NON-APPLICABILITY OF THE LIMITED WARRANTY

This Limited Warranty does not cover or apply to:

Improper installation, e.g., non-compliance with relevant safety standards and written operating and installation instructions.
Non-compliance with Miele’s instructions for use and maintenance.
Failure resulting from not following the recommended yearly and/or hour interval maintenances.
Failure to use genuine Miele spare parts or accessories authorized by Miele.
Any damage to or destruction or loss of clothing or other textiles, dishes, china, flatware, laboratory glassware, instruments, or other items placed in a Miele Product;
Ordinary wear and tear.
Defects resulting from fluctuations in power supply conditions which exceed the tolerances stated by the manufacturer.
Discoloration, rust or oxidation of surfaces resulting from exposure to unsuitable environmental conditions including but not limited to (high salt concentrations, high humidity or moisture, exposure to chemicals, direct sunlight).
Consumable items such as water filter cartridges.
Miele Products covered by third party “Extended Warranties”, which are sold separately by Authorized Miele Dealers, Distributors, or other third parties.
Any damage or defect to the Miele Product caused by, or resulting from,
– any repair, service, conversion or alteration to it or any of its parts and accessories which have been performed by any service center, repairman or other person or company not authorized by Miele;
– improper installation, improper operation, improper maintenance, improper storage, improper connection to electrical, power or water supply of the Miele Product or any of its parts or accessories;
– negligence, malfeasance, recklessness, accident, abuse, misuse, power interruptions, power surges, theft, vandalism, animal or insect infestation, rust, dust, corrosion, exposure to weather conditions, floods, natural disaster, any act of nature or any other peril originating from outside the Miele Product or any force majeure.
Any loss or damage resulting from any cause other than normal use and operation of the Miele Product in accordance with the manufacturer’s specifications and the owner’s manual, or any utilization of the Miele Product that is inconsistent with either its design or the way the manufacturer intended it to be used;
Any damage to Miele products used in mobile (other than marine) or aeronautical purposes;
Any damage to the Miele Product resulting from the use of non-genuine Miele parts or from components not contained with the housings of the Miele Product, such as electrical wiring, water or gas piping, hoses, ductwork, drains and the like;
Any damage or defect resulting from improper ventilation, reconfiguration or improper movement of the Miele Product, including any failure to place the Miele Product in an area that complies with the manufacturer’s published space or environmental requirements;
Miele Products installed in cabinetry and other types of built-in applications, unless the owner makes it accessible to the service technician; provided that Miele is not responsible for the dismantling or reinstallation of fixed infrastructure when removing or returning repaired or replaced Miele Product(s) into a custom installation;
Any damage to, or loss or replacement of, any consumable items, such as water filter cartridges;
Any damage to the Miele Product or its accessories caused by corrosive solvents, chemicals, or soils;
Any discoloration, stain, scratch, dent or other cosmetic imperfection that does not affect the function or efficacy of the Miele Product;
Any loss of profits or revenues, billable time or other income sources as a result of slowness, stoppage, downtime, malfunction or any other defect, or non-availability during maintenance or repair, or unavailability of spare or replacement parts;
Cleaning, preventive maintenance or customer education;
Any Miele Product, the serial numbers of which were removed, altered or otherwise compromised.

REPAIR

If Miele determines that the warranted repair of any Miele Product is impossible, Miele may in its discretion determine to replace the product with a product of similar or equal features and functionality, or to pay a refund. If the Miele Product has been repaired or replaced, Miele will have no further obligation or liability under this Limited Warranty or otherwise. The total amount of the refund will in no event exceed the net purchase price of the Miele Product paid to Miele.

COSMETIC DEFECTS

Miele also warrants that a Miele Product is free from cosmetic defects in material and workmanship (such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish of the Miele Product) (the “Cosmetic Limited Warranty”). The Warranty Period for the Cosmetic Limited Warranty is sixty (60) days. The Cosmetic Limited Warranty does not cover or apply to slight color variations due to inherent differences in painted and porcelain parts and differences caused by lighting, product location or other similar factors. The Cosmetic Limited Warranty specifically excludes any B-Stock, obsolete Miele Products and display or floor Miele Products, which are sold “as is” (including with scratches).

REGISTRATION

Unless registration is not required or prohibited by applicable state law, Miele Products must be registered by filling out a Limited Warranty Card and mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540 or e-mailing it to ProService@Mieleusa.com.

LIMITED WARRANTY PROCESS

If during the relevant warranty period the Miele Customer finds a Miele Professional Product to be defective in material or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty, an authorized Miele service agent (“Authorized Miele Service Agent”) shall determine whether the Miele Product is defective. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or mileage in excess of 50 miles) as appropriate.

For service under this Limited Warranty or for product information, please contact Miele Professional Service at ProService@mieleusa.com or by calling 800-991-9380.
Miele reserves the right to require satisfactory verification of the purchase date and of the authorized installation of the Miele Product in question before warranty service is performed.

EXCLUSION OF OTHER WARRANTIES

TO THE EXTENT NOT PROHIBITED BY FEDERAL OR LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY AND TO THE EXTENT NOT PROHIBITED BY FEDERAL OR STATE LAW, MIELE DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WARRANTIES OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, EXCEPT FOR THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR WHICH MIELE LIMITS THE DURATION AND REMEDIES TO THE DURATION OF THE EXPRESS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO ALL MIELE CUSTOMERS.

LIMITATION OF LIABILITY

IN NO EVENT SHALL MIELE BE LIABLE TO ANY MIELE CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT MIELE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL MIELE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS LIMITED WARRANTY EXCEED THE TOTAL AMOUNT PAID BY A MIELE CUSTOMER FOR THE MIELE PRODUCT THAT GAVE RISE TO THE CLAIM. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME MIELE CUSTOMERS.

REMEDIES

THE REMEDIES UNDER THIS LIMITED WARRANTY ARE MIELE CUSTOMERS’ SOLE AND EXCLUSIVE REMEDIES AND MIELE’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. MIELE CUSTOMERS MAY HAVE OTHER RIGHTS APART FROM THE SPECIFIC LEGAL RIGHTS SET FORTH HEREIN, WHICH VARY FROM STATE TO STATE.

DISPUTES

If a Miele Customer is not satisfied with the warranty service provided, the Miele Customer shall submit a claim in writing to Miele’s Dispute Settlement Representative at MIELE, INCORPORATED, 9 Independence Way, Princeton, NJ 08540. The written notice must include the model and serial number of the Miele Product, the Authorized Miele Dealer from whom the Miele Product was purchased, the Authorized Miele Service Agent who performed the warranty service, the purchase date, a detailed description of the problem and the address and phone number at which the Miele Customer can be reached. Miele will review each such notice promptly and thoroughly and respond to the Miele Customer in order to address the Miele Customer’s concern.

Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney’s fees, from the Miele Customer. EACH AND EVERY MIELE CUSTOMER IRREVOCABLY AND UNCONDITIONALLY WAIVES ALL RIGHT TO TRIAL BY JURY IN ANY ACTION (WHETHER BASED ON CONTRACT, TORT OR OTHERWISE) ARISING OUT OF OR RELATING TO THIS LIMITED WARRANTY.

EXTENDED LIMITED WARRANTY

In addition to this Limited Warranty, Miele Customers owning Miele residential appliances may be eligible to purchase an extended limited warranty for their household appliances, subject to the terms set forth on Miele’s website. For more information, the Miele Customers are kindly requested to visit Miele’s website at www.mieleusa.com.

In addition to this Limited Warranty, Miele Customers owning Miele Professional appliances may be eligible to purchase an extended limited warranty for their appliances, subject to the terms set forth on Miele’s website. For more information, the Miele Customers are kindly requested to visit Miele’s website at www.mieleusa.com or at www.mieleusa.com/professional/index.htm.

CHANGES TO THIS LIMITED WARRANTY

Miele may change the terms or availability of this Limited Warranty at any time at Miele’s sole discretion without prior notice, but such changes will not apply to any claims made prior to the effective date of such change.

January 2024
©2024 Miele, Inc.

LIMITED WARRANTY – VACUUM CLEANERS

USA

What This Warranty Covers and For What Period The Coverage Extends

Miele, Inc. (hereinafter “Miele”) warrants to the original purchaser of this product, living in the United States of America, who purchased their vacuum from a Miele Authorized Dealer:
a. That this product, including all of its Miele authorized parts is free of defects in material and workmanship.
b. That this product, if found to be defective within the stated warranty period, will be repaired free of charge to the consumer (both parts and labor) by an authorized Miele service agent.
c. The warranty period for vacuum cleaners, with the exception of “HomeCare” sub-models, is as follows:

Vacuum Series	Term
Classic Series Canister Vacuums	1 year
Swing Series H1 Vacuums	1 year
Compact Series Canister Vacuums	2 years
Scout Robotic Vacuums	2 years
Triflex HX1 Series Cordless Vacuums	2 years
Complete Series Canister Vacuums	3 years
Dynamic Series Upright Vacuums	3 years
Blizzard Bagless Series Canister Vacuums	3 years
Boost CX1 Bagless Series Canister Vacuums	3 years

d. The warranty period for all “HomeCare” sub-model types is 5 (five) full years from the date of purchase, while the Triflex HX1 HomeCare is 3 (three) full years from the date of purchase.
e. This warranty only applies while the product remains within the United States, and is null and void in any other US territories, possessions, or foreign countries.

Commercial Use

Vacuum cleaners other than the Scout RX1 and Scout RX2 used for commercial purposes will be warranted for a period of six (6) months from the date of purchase. There is no warranty for the Scout RX1 or Scout RX2 used for commercial purposes. Thereafter this Limited Warranty shall be null and void.

What is not covered by this Warranty

This warranty does not cover damage or defects caused by or resulting from repairs, service or alterations to the product or any of its parts or accessories which have been performed by service centers or repairmen not authorized by Miele, or damage or defects caused by negligence, accident, abuse, misuse, improper or abnormal usage or maintenance of the product, its parts or accessories, or damages caused by the use or installation of non- genuine Miele parts Ordinary wear and tear or cosmetic damage (scuffs, scratches, gouges, dents, etc.) shall not be considered a defect in materials or workmanship.

Exclusion of Other Warranties

Except for the limited warranty provided herein, Miele disclaims any and all other express warranties with respect to the product. Any warranty of merchantability or fitness for a particular purpose is limited in its duration to the term of the limited warranty provided herein.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation of Liability for Special, Incidental or Consequential Damages

Miele will assume no liability, or other obligation with respect to any personal injury or property damage resulting from the use of a vacuum cleaner, or its accessories, replacement parts, etc., which has not been purchased from, or serviced by an Authorized Miele Dealer. Any purchaser who obtains a vacuum cleaner, accessories, replacement parts, etc., from someone other than an Authorized Miele dealer proceeds at their own risk.
Miele specifically disclaims any and all liability, whether directly or by way of indemnity, for special incidental, consequential or other damages, whether based on breach of contract, tort, strict or product liability, or any other legal theory.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Special State Laws

This Limited Warranty gives you specific legal rights; you may have other rights, which vary, from state to state.

Service

For service under this Limited Warranty, or to find an Authorized Miele Dealer in your area, please visit the “Find a Miele Partner Near You” section at mieleusa.com.

Effective Date: August 1, 2023
©2020 Miele, Inc.

WARRANTY CARD

For your reference, please enter the appliance information below and retain with your purchase documentation.

Model no.: ____
Serial no.: ____
Date of purchase: ____
Store details: ____
Installed by: ____
Date of purchase: ____

Miele Products may be registered online in the “Service” section ofwww.mieleusa.com
or
by filling out the form below and mailing it to Miele Inc., 9 Independence Way, Princeton, N.J. 08540.

Purchaser Name: ____
Address: ____

E-mail address: ____
Model no.: ____
Serial no.: ____
Date of purchase: ____
Store details: ____
Installed by: ____

Australia
Miele Australia Pty. Ltd.
Level 4, 141 Camberwell Road
Hawthorn East, VIC 3123
Telephone 1300 464 353 (1300 4 MIELE)
miele.com.au

New Zealand
Miele New Zealand Limited
8 College Hill
Freemans Bay
Auckland 1011
Telephone: 0800 464 353 (0800 4 MIELE)
miele.co.nz

Canada
Importer
Miele Limited
161 Four Valley Drive
Vaughan, ON L4K 4V8
Customer Care Centre
Phone: 1-800-565-6435
customercare@miele.ca
miele.ca

USA
Miele, Inc.
9 Independence Way
Princeton, NJ 08540
Customer Service & Support
Phone: 888-99-MIELE(64353)
service@mieleusa.com
mieleusa.com

0724

M-Nr. 11 049 661 / 12