Schneider 2024 Driver Compass User Guide

Schneider 2024 Driver Compass

Specifications

• Effective Date : April 10, 2024
• Login ID Format: Driver number + @sndrvr.com
• Password Reset Frequency: Every 90 days
• Password Requirements: Not specified

Product Usage Instructions

Logging into Compass with New Login ID:

1. Tap the Compass app (or compass.schneider.com) and tap the Driver Associates button and then Login button.
2. Enter new login ID (Driver number + @sndrvr.com).
3. Enter existing password.

Create Challenge Questions to Enable Self-service Password Reset Capability:

1. Go to Compass, enter new ID (driver number + @sndrvr.com) and tap Next button.
2. Enter current password and click Sign in button.
3. Tap Next button upon receiving the More information required message.
4. Tap “I want to set up a different method” link in the bottom left corner.
5. Select Security questions in the drop-down prompt.
6. Provide answers to each of the five questions and tap Done button.
7. Tap the Done button to complete the process.

Re-set a Password Upon Expiration:

1. Go to Compass, enter new ID (driver number + @sndrvr.com) and tap Next button.
2. Enter current password, create a new password, retype new password in the confirm password field, and tap Sign in.

Re-set a Forgotten Password:

1. Go to Driver Compass, enter new login ID and tap Next button.
2. On the enter password screen, tap the reset it now link.
3. Ensure your login ID in the username box is correct, type the characters you see in the picture provided, and then tap Next button.
4. Enter the answers to the challenge questions set-up during initial log in. Tap Next button.
5. Create a new password, confirm it, and tap Finish button.
6. Upon confirmation, tap on the click here link, enter your Login ID (driver number + @sndrvr.com), enter your new password, and tap Sign in button.

Non-Driver Schneider Associates login to Driver Compass:
Tap the Compass app (or compass.schneider.com) and tap the Driver Associate button and then Login button.

Frequently Asked Questions (FAQ)

• What is the login ID format for company drivers after April 10, 2024?
  Company drivers will need to add @sndrvr.com to the end of their driver number to create their login ID.

• How often are company drivers required to reset their Compass password?
  Company drivers will be required to reset their Compass password every 90 days.

INTRODUCTION

• Driver Compass is moving to a new technology infrastructure that will increase security and allow the necessary platform support. The new platform requires the login process to change.
  • Drivers will have new login ID (driver number@sndrvr.com)
  • They will need to establish security question answers upon first login, which enables self-service password resets.
  • They will be prompted and required to change their password every 90 days.
• These changes will benefit company drivers because:
  • Compass will perform better (faster load time of pages and data).
  • They will no longer need to call the help desk to reset a password.
  • It creates seamless access to MAP and Horizon once logged in to Compass.
• The remainder of this document will show step-by-step instructions on how to:
  • Log into to Compass with new Login ID.
  • Create challenge questions to enable self-service password resets.
  • Reset a password upon expiration.
  • Reset a forgotten password.
  • Non-Driver Associates login to Driver Compass.
• Also included are Frequently Asked Questions.

Logging into Compass with New Login ID

Effective April 10, 2024, company drivers will add @sndrvr.com to the end of their driver number to create their login ID.

• New Login ID: driver#@sndrvr.com (example 123456@sndrvr.com)
• Password: current Compass password
  Note: Although this new Login ID looks like an email address, it does not function as one.

Step-by-step instructions

• Step 1: Tap the Compass app (or compass.schneider.com) and tap the Driver Associates button and then Login button.
• Step 2: Enter new login ID. (Driver number + @sndrvr.com)
• Step 3: Enter existing password.

Create Challenge Questions to Enable Self-service Password Reset

Capability

Company drivers will be required to create answers to challenge questions upon their first login to the updated Compass.

Step-by-step instructions

• Step 1: Go to Compass, enter new ID (driver number + @sndrvr.com) and tap Next button.
• Step 2: Enter current password and click Sign in button.
• Step 3: Tap Next button upon receiving the More information required message.
• Step 4: Tap I want to set up a different method link in the bottom left corner.
• Step 5: Select Security questions in the drop down prompt.
• Step 6: Provide your answers to each of the five questions and tap Done button.
• Step 7: Tap the Done button, and you’ll be automatically redirected to Compass.

Re-set a Password Upon Expiration

Company drivers will be required to re-set their Compass password every 90 days and will be prompted to follow this process. Drivers will not be notified of the need to reset their password through any other form of communication.
Driver’s passwords will require the following:

• 8-256 characters.
• Combine uppercase, lowercase letters and symbols.
• Cannot contain user ID or name.

Step-by-step instructions

• Step 1 : Go to Compass and enter new ID (driver number + @sndrvr.com) and tap Next button.
• Step 2: Enter current password and then create new password; retype new password in the confirm password field, and tap Sign in.

Re-set a Forgotten Password

If a company driver forgets their Driver Compass password, they will be presented with the challenge questions they set-up from their initial log in.

Step-by-step instructions

• Step 1: Go to Driver Compass and enter new login ID and tap Next button.
• Step 2: On the enter password screen, tap the reset it now link.
• Step 3: Ensure your login ID in the username box is correct, and then type the characters you see in the picture provided. Then tap Next button.
• Step 4: Enter the answers you provided upon first login for each of the challenge questions. Tap the Next button.
• Step 5 : Create a new password and then re-enter it to confirm. Tap Finish button.
• Step 6: Upon confirmation, tap on the click here link.
• Step 7: Enter your Login ID (driver number + @sndrvr.com) and click Next button.
• Step 8: Enter your new password and tap the Sign in button.

Non-Driver Schneider Associates login to Driver Compass

Schneider Non-Driver Associates can also login to Driver Compass and will access the same way. However, they will use their Schneider email address.

Step-by-step instructions

• Step 1 : Tap the Compass app (or compass.schneider.com) and tap the Driver Associate button and then Login button.
• Step 2 : Enter Schneider email address.
• Step 3: Enter existing DOM 1 password.

Frequently Asked Questions

• Does the new Login ID apply to Owner-Operators?
  No. This change only applies to Company Drivers who use Driver Compass.

• Does the new Login ID work as an email?
  No.

• Is the tablet login changing too?
  No. This change only applies to Driver Compass.

• What if a company driver forgets the answer to the challenge questions while resetting their password?
  Drivers will need to call the Tech Help desk.

• How often will a driver need to reset their password?
  Every 90 days with a complex password (8-256 characters, combine uppercase, lowercase letters and symbols and cannot contain your ID or name).

• Will this new Login ID be used to access MAP and Horizon?
  Once a company driver logs into Compass, they do not need to re-login to MAP and Horizon.

• If a driver has a concern about the Compass app and how it is working, what should they do?
  Drivers will need to call the Tech Help desk to expedite the fix. We ask that they do this until May
  After May 1, drivers can provide feedback via the Compass Feedback Form located on the home page.

• How does a driver change their security method from mobile to the challenge questions?
  Drivers will need to call the Tech Help desk.

• How does a driver reset a password prior to the 90-day automatic reset?
  Follow the same instructions as Reset a forgotten password.

• How should a Company Driver update their NAT if they previously used Driver Compass to perform this task?
  Drivers should update their NAT on the Trip Plan app on their tablet.

• Can non-driver Schneider associates still login to Driver Compass?
  Yes. Non-driver Schneider associates can follow the same process as Schneider Driver associates; however, they will use their email address for the login ID with their DOM1 password.

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