LENNOX Gas Furnace User Manual
- May 15, 2024
- Lennox
Table of Contents
LENNOX Gas Furnace
Product Information
Specifications
- Warranty: 5 Years Residential, 2 Years Commercial
- Extended Warranty: Additional 5 years for gas heat exchanger in Lennox residential gas furnace
- Repair/Replacement: Covered for product defects at Heat Craft’s discretion
- Warranty on Replaced Parts: Remainder of original warranty period or 12 months from repair completion
- Exclusions: All other warranties and liability for loss or damage are excluded
- Consumer Rights: Australian Consumer Law guarantees apply
Product Usage Instructions
General Guidelines
It is important to follow these guidelines for proper usage and maintenance of
your Heatcraft product:
- Ensure the product is used in an environment where the primary function is climate comfort for humans.
- Operate the product within the specified operating conditions outlined in Lennox’s technical literature.
- Avoid misapplication of the product and ensure correct use and installation of any consumables.
- Regularly check and clear obstructions in both the [specified area].
5 Years of Residential and 2 Years of Commercial Warranty Terms
- This Warranty covers your Lennox Product when installed, operated and serviced by the relevant Lennox Engineering Handbook, Installation Instructions and Heatcraft Australia Pty Ltd / Heatcraft New Zealand Limited Terms and Conditions of Sale against defects in design, materials and workmanship for a period not more than 5 years for Residential application (relating to or consisting of private housing rather than offices or factories) and 2 years for Commercial applications (nonresidential properties such as but not limited to building intended to generate profit, hotels, restaurants, cafes, sports facilities retail, offices, schools, factories, warehouses and distribution centres), the warranty period starts from the purchase (invoice) date from Heatcraft.
- Notwithstanding the above Heatcraft offers an additional extended “Parts Only” warranty for the gas heat exchanger inside the Lennox residential gas furnace Product range. The warranty period is extended to the original owner beyond the standard 5 years by an additional 5 years a total 10-year period.
- Product defects covered by this warranty will be repaired or replaced at the discretion of Heatcraft without cost to the owner (including labour) for the replacement parts or product. The repair or replacement shall be performed during normal business hours. Heatcraft reserves the right to allocate the work to a third party being an Authorized Lennox Service Agent of its choosing.
- Any part or product replaced under this warranty will be warranted by the provisions of this warranty for the remainder of the original warranty period or 12 months from the completion of the repair, whichever is greater.
- Except where inconsistent with the owner’s statutory rights given by this warranty, all other warranties and all liability of Heatcraft for any loss or damage direct and consequential (including loss of profits) is expressly excluded.
- Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
- Please note that the rights under Australian Consumer law are limited in circumstances, where the purchaser of a Heatcraft Product is not a ‘Consumer’. You are a Consumer only if the price of the goods is below $40,000 or the goods are of a kind ordinarily acquired for personal, domestic household use or consumption.
- THE WARRANTY DOES NOT COVER:
- Damage or problems or unsatisfactory performance caused to the Product by faulty or incorrect external electrical wiring, incorrect power supply, voltage fluctuations, over transients or electromagnetic interference not originating within the Product including solar power supply fluctuations and inadequacies;
- Damage or problems or unsatisfactory performance resulting from incorrect installation or commissioning;
- Damage or problems or unsatisfactory performance caused by the use of an accessory, component or product not supplied as part of the Product e.g. Condensate Pumps or none Lennox approved controllers.
- Damage or problems or unsatisfactory performance caused by storm, fire, flood, hail, atmospheric fallout, vandalism, misuse, negligence, acts of God, earthquake, war, vermin, foreign matter entering the Product (e.g. dirt and moisture) or any outside agency.
- Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or corrosive atmospheric conditions such as but not limited to industrial pollution, corrosive chemicals or sea air;
- Any costs associated with gaining acceptable service access to Products installed in restricted or unsafe (e.g. high) locations;
- Freight charges including insurance or travelling costs for repairs performed outside the area normally serviced by Heatcraft Authorized Service Agents;
- Products which have been installed in a transportable or mobile application (e.g. caravan, portable/transportable homes or boats);
- Products which have been reinstalled at a location other than the original location;
- Any consumable item (e.g. batteries, filters, belts, remote controls) supplied with the Product unless the item is shown to be defective at the time of purchase;
- Damage or problems or unsatisfactory performance caused directly or indirectly by the operation of the equipment in an environment where;
- Operation in an environment where the climate comfort of humans is not the primary function of the Product; or
- Operation at conditions outside the operating conditions specified in Lennox technical literature applicable to the Product; or
- Misapplication of the Product; or
- Incorrect use or installation of any consumable; or
- Failure to check and clear obstructions in both the indoor and outdoor sections of the Product, including the air filters, vents, coils and drainage pipes; or
- Exhausted, leaking or used batteries.
- THE PURCHASER IS RESPONSIBLE FOR:
- The correct operation and regular maintenance of the Product as noted below. The correction of any non-product fault or problem is not covered by this warranty;
- Operation of the Product is by the operating instructions;
- Carrying out periodic maintenance of the Product, in the case of residential once every 6 months and in the case of commercial once every 3 months;
- Regular cleaning of the air filter (s) and the replacement where necessary;
- Ensuring that the air inlet and the outlet on the outdoor units are kept clear of any obstructions (e.g. dirt, leaves, plants);
- Ensuring that the condensate drain is kept clean;
- Replacement of exhausted batteries;
- In respect of any goods supplied under the contract where the price is more than $40,000 or the goods are not of a kind ordinarily acquired for the personal domestic household use or consumption, unless the owner establishes the following limitation of liability would not be fair and reasonable, the liability of Heatcraft for any defect of design, materials or workmanship will be limited to any of the following as determined by Heatcraft.
- Replacing the Product or supplying an equivalent Product;
- Repairing the Product;
- Paying the cost of replacement of the Product or acquiring equivalent Product or;
- Paying the cost of having the Product repaired.
Frequently Asked Questions
-
What is the warranty period for the Heatcraft product?
The standard warranty period is 5 years for residential use and 2 years for commercial use. Additionally, there is an extended parts-only warranty for the gas heat exchanger in Lennox residential gas furnaces, providing a total of 10 years to the original owner. -
How are product defects covered under the warranty handled?
Product defects covered by the warranty will be repaired or replaced at Heatcraft’s discretion without cost to the owner, including labour for replacement parts or products. Repairs or replacements will be performed during normal business hours. -
What are the consumer rights under Australian Consumer Law?
Under Australian Consumer Law, consumers are entitled to a replacement or refund for major failures and compensation for other foreseeable loss or damage. Consumers can also have goods repaired or replaced if they fail to meet acceptable quality standards.
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