AC-DANTE-AMP 2CH 2 Channel Dante Decoder Power Amplifier User Manual

2CH 2 Channel Dante Decoder Power Amplifier

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Product Information

Specifications:

• Model: AC-DANTE-AMP-2CH
• Type: 2-Channel Dante Decoder/Power Amplifier
• Manufacturer: AVPro Edge
• Website: AVProEdge.com

Product Usage Instructions

Safety Instructions:

Before installing, configuring, and operating the device, it is
essential to read and understand all safety instructions, cautions,
and warnings provided in the user manual and on the equipment
labels.

Electrical Shock Prevention:

Follow all safety guidelines to prevent electrical shock. Ensure
proper installation and grounding of the device to avoid
hazards.

Weight Injury Prevention:

For safe installation, some devices may require two-person
handling to prevent injuries. Do not attempt to handle heavy
equipment alone.

Safety Statements:

Follow all safety instructions provided in the manual. Position
power cords properly to avoid sharp bends and ensure protection
from surge conditions.

Device Configuration:

Refer to the user manual for detailed instructions on
configuring the device for optimal performance. Visit AVProEdge.com
for additional technical documentation.

Frequently Asked Questions (FAQ)

Q: Are there any user-serviceable parts inside the device?

A: No, there are no internal user-serviceable parts. In case of
erratic behavior, contact authorized service personnel for
assistance.

Q: What should be done to prevent electrical shock during

installation?

A: Ensure that the device is properly grounded and follow all
safety precautions outlined in the user manual to prevent
electrical shock hazards.

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AC-DANTE-AMP-2CH
User Manual
2-CHANNEL DANTE DECODER/POWER AMPLIFIER

Table of Contents
Important Safety Instructions……………………………………………………………………………………………………………………………………………….3 Safety Classifications in this Document ……………………………………………………………………………………………………………………… 3 Safety Statements …………………………………………………………………………………………………………………………………………………………….. 4
Introduction ………………………………………………………………………………………………………………………………………………………………………………..5 Features ……………………………………………………………………………………………………………………………………………………………………………….. 5 Key Benefits…………………………………………………………………………………………………………………………………………………………………………. 5
Product Overview …………………………………………………………………………………………………………………………………………………………………….6 Box Contents ………………………………………………………………………………………………………………………………………………………………………. 6 Technical Specifications………………………………………………………………………………………………………………………………………………….. 6 AC- DANTE-AMP-2CH FRONT AND REAR PANEL OVERVIEW …………………………………………………………………………… 8
Dante Port Wiring and LAN Port Wiring ………………………………………………………………………………………………………………………….10 Line Level Audio Output Wiring Configuration ……………………………………………………………………………………………………………..11 Connecting the Device…………………………………………………………………………………………………………………………………………………………12
RS-232 Wiring and Control…………………………………………………………………………………………………………………………………………….13 Device Configuration ……………………………………………………………………………………………………………………………………………………………14
Basic Navigation and Dante Flow Subscription………………………………………………………………………………………………………14 Changing Device Name and Encoding Configuration ………………………………………………………………………………………….16 Network Configuration ……………………………………………………………………………………………………………………………………………………17 AES67 Audio Stream Configuration ……………………………………………………………………………………………………………………………18 AC-DANTE-AMP-2CH WebUI ……………………………………………………………………………………………………………………………………………19 AC-DANTE-AMP-2CH Speaker Level Settings ………………………………………………………………………………………………………..19 AC-DANTE-AMP-2CH Line Out Settings……………………………………………………………………………………………………………………20 AC-DANTE-AMP-2CH IP / RS-232 CONTROL………………………………………………………………………………………………………….21 AC-DANTE-AMP-2CH Hardware / Update……………………………………………………………………………………………………………….23 Troubleshooting …………………………………………………………………………………………………………………………………………………………………….. 24 Maintenance …………………………………………………………………………………………………………………………………………………………………………..24 Damage Requiring Service…………………………………………………………………………………………………………………………………………………25 Support…………………………………………………………………………………………………………………………………………………………………………………….. 25 Warranty………………………………………………………………………………………………………………………………………………………………………………….. 25 Obtaining an RMA …………………………………………………………………………………………………………………………………………………………….26 Shipping ………………………………………………………………………………………………………………………………………………………………………………26 Exclusive Remedy …………………………………………………………………………………………………………………………………………………………….27
2

Important Safety Instructions
Before installing, configuring, and operating this device and other vendor equipment, AVPro Edge strongly recommends that each dealer, integrator, installer, and all other necessary personnel access and read all the required technical documentation, which can be located by visiting AVProEdge.com.
Read and understand all safety instructions, cautions, and warnings in this document and the labels on the equipment.

Safety Classifications in this Document

Note:

Provides special information for installing, configuring, and operating this device, or this device with associated equipment.

Provides suggestions and considerations for installing, configuring, and

Tip:

operating this device.

Important:

Provides special information that is critical for installing, configuring, and operating this device, or this device with associated equipment.

Caution:

Provides special information to avoid situations that may result in damage to the device or associated equipment.

Warning:

Provides special information to avoid situations where improper installation may endanger the installer, end user, or those unaware.

Electrical Shock Prevention
Electric Shock: Electrical Disconnect:

Provides special information critical for installing, configuring, and operating this device or associated equipment safely.
Provides special information to prevent situations that may result in damage to the device and associated equipment or pose a personnel hazard.

Weight Injury Prevention
Weight Injury:

Safe installation for some devices may require two-person handling. Attempts otherwise may result in injury.

3

Safety Statements
Follow all of the safety instructions listed below and apply them accordingly. Additional safety information will be included where applicable.
1 Read and keep these instructions. 2 Heed and follow all warnings. 3 Clean devices and equipment only with a dry cloth. 4 Devices not designed for exposure to moisture should NEVER be installed in prone locations. 5 Do not block any ventilation openings or install a device in a manner cautioned against. 6 This device or accessories should never be exposed to open flames or excessive heat. 7 Only use attachments and accessories specified by AVPro Edge. 8 Install by these instructions provided by AVPro Edge. 9 Do not install near a potential source of inordinate heat that may cause this device to operate
outside its normal thermal capacity.
10 Do not defeat the safety purpose of the polarized/grounding-type plug. A polarized plug has
two blades, one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade, or third prong, is provided for your safety.
11 Position all device power cords in such a manner that prevent the potential for any sharp
radius bends, particularly where they exit the device or at the mains power connection.
12 Provide proper protection and isolation from dangerous surge conditions and disconnect
devices from power if they are unused for a long period.
13 To reduce the risk of electrical shock, never contact the device or power cord with damp
hands.
14 Safe installation for some devices may require two-person handling. Attempts otherwise may
result in injury.
15 There are NO internal user-serviceable parts. Should this device function erratically or not
appear to be operating as intended, please contact AVPro Edge Technical Support. If the power cord/power supply has been compromised, do not attempt or continue operating.
4

Introduction
The AC-DANTE-AMP-2CH is a combination 25W/RMS (@4 , 12.5 W/RMS @ 8 ) 2-channel audio power amplifier and Dante Audio (only) decoder. Encrypted Dante audio is input via the designated Dante Audio network RJ-45 port, undergoes decoding from Dante digital into analog, and outputs speaker level signal from a pair of secured, 2-pin terminal block connectors, plus line level audio by way of a 5-pin terminal block connector. AC-DANTE-AMP-2CH supports sampling rates of 44.1kHz, 48kHz, 88.2kHz, and 96kHz with 16-, 24-, and 32-bit word lengths encoded in either the Dante audio or AES67 format.
The diagram below shows the typical connection scenario for the AC-DANTE-AMP- 2CH
Features
· Combination Dante Audio decoder and power amplifier with simultaneous line out (configurable) to power local speakers and pass the decoded signal to a multi-channel distribution device or outboard power amplifier.
· Balanced and unbalanced Line Output · Power amplifier output of 25 watts RMS into 8 ohms, or 12.5 watts into 4 ohms · IP or RS-232 Control · Line and Speaker Level output potentiometers at device rear panel · Supports multi- sampling rates and bit word lengths
Key Benefits
· Versatile design supports amplified and preamp-level signals · Supports sampling rates of 44.1kHz, 48kHz, 88.2kHz, and 96kHz · Supports 16-, 24-, and 32-bit word lengths · Decodes Dante Audio or AES67 formats · Compact chassis enables easy, discrete, power amp localization · Front panel Mini-OLED window displays speaker level, line level volume, plus IP address · Front panel Clip indicator provides amplifier overdrive information
5

Product Overview
Box Contents (1x) AC-DANTE-AMP-2CH (1x) 24V-5.0A Power Supply (1x) 3-Pin Terminal Block Connector for RS-232 Port (1x) 5-Pin Terminal Block Connector for Line Level Output (2x) Secured, 2-Pin Speaker Terminal Block Connection (2x) Mounting Brackets (4x) Mounting Screws

Technical Specifications
Audio Output – Speaker Level
Audio Output Power
Audio Output ­ Line Level
Line Level Voltage Output
Sampling Frequencies and Word Bit Depths Sampling Frequencies Word Bit Depths Analog Audio Output Connections Line Level Output Speaker Level Output Digital Audio Input Connections Dante Audio Device Control RS-232 IP Line Level Output Speaker Level Output Power Power Input Power Consumption (total)
External AC Power Supply Unit Adapter

25W/RMS @ 4 Ohms 12.5W/RMS@ 8 Ohms
1VRMS maximum output in Balanced mode 1VRMS maximum output in Unbalanced mode
44.1kHz, 48kHz, 88.2kHz, 96 kHz 16-bit, 24-bit, 32-bit
1x 5-pin terminal block 2x Secured, 2-pin terminal block
1x RJ-45
1x 3-pin terminal block 1x RJ-45 1x Stereo volume potentiometer 1x Stereo volume potentiometer
1x 2-pin, secure locking ring Watts maximum Input: 100-240VAC, 50/60Hz, 0.5A Output: 24VDC, 5A

6

Environmental

Operating Temperature

23° to 125°F (-5° to 51°C)

Storage Temperature Operating Humidity

-4° to 140°F (-20° to 60°C) 5% to 90% RH (Condensation-free)

Dimensions

Mounting Width/Depth/Height (DEVICE)
Width/Depth/Height (BOXED) Weight (DEVICE) Weight (BOXED)

Furniture mount support with included brackets
mm: 140 X 90 X 35 inch: 5.51 X 3.54 X 1.38
mm: 193 X 136 X 41 inch: 7.6 X 5.35 X 1.62
0.50 LBS/0.23 KG
0.85 LBS/0.38 KG

Product Warranty

10 Years

Parts & Labor

Design and Specifications are subject to change without notice. Dimensions may not be definitive.

7

AC-DANTE-AMP-2CH FRONT AND REAR PANEL OVERVIEW
AC-DANTE-AMP-2CH ­ Front Panel

1
1 OLED DISPLAY 2 CLIP INDICATOR 3 POWER INDICATOR
AC-DANTE-AMP-2CH ­ Rear Panel

2 3
· Displays the Speaker Volume, Line Out Volume, and IP Address
· Illuminated Red during a fault condition · Illuminated Green when power is present

1

2

3

4

5

6

7/8 9

DANTE NETWORK 1 AUDIO PORT
2 LAN PORT
3 RS-232 PORT

· 8-pin RJ-45 female connector port · Encoded DanteTM digital audio input port · Connects to the network switch with CAT5e (or better)
cable
· 8-pin RJ-45 female connector port · Connect to LAN, router, or 3rd party control system
· 3-pin terminal block connector port · Control port for serial RS-232 connection

8

LINE LEVEL 4 AUDIO OUTPUT
5 CONFIG
6 SPEAKER LEVEL OUTPUT LINE LEVEL OUTPUT
7 VOLUME CONTROL
SPEAKER LEVEL OUTPUT 8 VOLUME CONTROL
POWER

· 5-pin terminal block connection · Balanced or unbalanced 2-channel outputs · 1VRMS balanced mode maximum output · 1VRMS unbalanced mode maximum output
· Configuration Dip Switches (UP ­ Off / DOWN ­ On) · Dip 1 – Boosts Line Level Output Gain by +3 dB · Dip 2 – Reverses Line Level Output Channels · Dip 3 – Front Panel OLED Display Timeout Interval Adjust
Up ­ Display turns off automatically 3 minutes after last user input activity (IP/RS-232 commands) Down ­ Display is always active · Dip 4 – Volume Control Interface Accessibility Up ­ Remote access plus rear panel controls Down ­ Rear panel controls only
· Left and Right channels · 2-pin terminal block speaker output ports
· Local Line Level volume output adjustment knob · Adjust clockwise to increase line-level audio output · Adjust counterclockwise to decrease line- level audio
output NOTE: Enabling Line Out Volume Following, or Lineout
Volume Lock disables the use of this control
· Local Speaker Level output volume adjustment knob · Adjust clockwise to increase speaker-level audio output · Adjust counterclockwise to decrease speaker-level audio
output NOTE: Enabling Speaker Volume Lock disables the use of
this control
· DC 24V/5A Locking Ring, Power Input

9

Dante Port Wiring and LAN Port Wiring
The DANTE audio input port on the AC-DANTE-AMP-2CH utilizes a standard RJ-45 connection. For optimal performance, CAT5e (or better) cabling is recommended, based on the TIA/EIA T568A or the T568B standard for wiring twisted pair cable. Use these same wiring conventions are used for the LAN port.
The DANTE audio output port features two status indicator LEDs to confirm active connections while operational and during troubleshooting.
LEFT LED (Green) ­ Link/Activity Indicates there is an active link between the AC-DANTE-AMP-2CH and the sending end. Solid green indicates the AC-DANTE-AMP- 2CH and the sending device are identified with both devices sharing communications. RIGHT LED (Amber) ­ Link Status Indicates data is present between the AC-DANTE-AMP-2CH and the sending end (typically a network switch). Continuously blinking amber indicates normal operational status.
If either LED is not illuminating, check the following: · Ensure the AC-DANTE- AMP-2CH front panel power status light is illuminated green. · Verify cable length is within a maximum distance limit of 100 meters/328 feet. · Connect the AC-DANTE-AMP-2CH directly to the network switch, bypassing all possible signal interruption points, such as patch panels, couplers, and punch-down blocks. · Re-terminate connector ends. Use high-quality, standard RJ-45 connectors and avoid push-through “EZ” type ends, as these leave exposed copper wiring at the tips that may introduce signal interference or cross- talk. · Contact AVPro Edge Technical Support if these suggestions do not work.
10

Line Level Audio Output Wiring Configuration
The analog Line Level audio output port on the AC-DANTE-AMP-2CH outputs 2-channel balanced audio, ideal for passing the signal to an analog distribution amplifier while the AC-DANTE-AMP-2CH internal amplifier powers local speakers. The balanced audio output may be converted into a 2channel unbalanced audio signal by preparing the cabling using jumpers as shown below left:
A pre-configured 5-Pin to RCA pair adapter is available, purchased separately, as SKU: AC-CABLE-5PIN2CH
Connections to the AC-DANTE-AMP-2CH
11

Connecting the Device

1 Connect the cable attached to the 24VDC-5A power supply housing to the AC- DANTEAMP-2CH Decoder/Amplifier DC/5V input port. Connect the AC mains power cord to the 24VDC-5A power supply adapter and plug into a properly grounded power outlet.

·

Note: The AC-DANTE-AMP-2CH does not support PoC or PoE. It is required to be

locally powered using the provided 24V-5A power supply unit.

The green, front panel POWER LED will illuminate indicating the AC-DANTE-AMP- 2CH is powered on.

2 Connect a CAT5e (or better) cable between a computer running the Dante® Controller software and the network switch.
3 Connect a CAT5e (or better) cable between the DANTE® port on the AC-DANTE- AMP2CH and the network switch. The AC-DANTE-AMP-2CH will be automatically discovered using the Dante® Controller software.

·

Note: Device names depicted in diagrams may differ from the actual device

referenced throughout this manual.

Both the computer running Dante® Controller software and the AC-DANTE-

·

Note: AMP-2CH must have a physical connection to the DanteTM network for the

AC-DANTE-AMP-2CH to be discovered by DanteTM Controller.

DO NOT MAKE AMPLIFIER CONNECTIONS WITH THE UNIT POWERED ON!
4 If the AC-DANTE-AMP-2CH will be powering passive loudspeakers, strip back a ¼” portion of the left channel speaker wire marked “+” and insert it into the port on one of the supplied 2-pin terminal blocks that will correspond with the LEFT “+” speaker output lugs on the amplifier. Secure in place using the captive screw; avoid overtightening. Repeat this process with the “­” wire and the LEFT “­” block port. Duplicate this process for the Right Channel speaker wire. Push both prepared terminal blocks into their matching ports on the AC- DANTE-AMP-2CH.
12

Observe speaker impedances. Only use speakers where the total impedance will remain constant between 4 Ohms and 8 Ohms per channel. Multiple speakers per channel must maintain an average between 4 Ohms and 8 Ohms. Both channels must present the same impedance load to the amplifier. NEVER connect this amp using speaker level to a powered speaker, regardless of whether it is designed to accept a speaker-level input.
5 If the AC-DANTE-AMP-2CH will be connected to a multi-zone distributed audio amplifier, use the supplied 5-pin terminal block to prepare an interface cable appropriate to facilitate the correct connection between the devices. Some distributed products have balanced inputs requiring direct-wire input or an identical 5-pin terminal block. Observe polarity when connecting or assembling a cable. If connecting the AC-DANTE-AMP-2CH to a device with an RCA-type input, AVPro Edge recommends using the AC-CABLE-5PIN-2CH balanced to an unbalanced pre-made adapter. When modifying a cable, follow the instructions in the section above titled Line Level Audio Output Wiring Configuration for converting the 5-pin terminal block from balanced output to unbalanced output. Observe polarity when connecting or when assembling a cable.
RS-232 Wiring and Control
The RS-232 control port on both the AC-DANTE-AMP-2CH is used to pass bidirectional control signals to and from any RS-232-compatible device. Serial control connections are made using the provided 3-pin terminal block connector. The wire slips into the hole and is captively locked by the screw located on the top side of the connector.
Wiring from the 3-pin terminal block connects with pins 2, 3, and 5 when converting to a standard DB-9 connector. If the control signal device is not equipped with a DB-9 port, use a suitable adapter for the control device protocol port type required.
Use the LAN port to control the AC-DANTE-AMP-2CH over IP. The wiring configurations are Illustrated on page 10.
13

Device Configuration
Configuring the AC-Dante-AMP-2CH requires the installation of Audinate’s Dante Controller software onto a computer that will be connected to the Dante network. Dante Controller is used to configure network settings, signal latency, audio encoding parameters, Dante flow subscriptions, and AES67 audio support. The latest version of Dante Controller may be found at: https://www.audinate.com/products/software/dante-controller; including supplementary instructions that may be obtained via the online help support tool, located under the Help tab in Dante Controller.
Basic Navigation and Dante Flow Subscription
By default, Dante Controller opens with the Routing tab displaying Dante devices discovered on the network and organized according to transmitter or receiver status. Signal routing from Dante encoders (transmitters) to Dante decoders (receivers) is achieved by clicking the boxes located where transmit and receive channels intersect. Successful subscriptions are denoted by green check mark icons.
14

1 Transmitters 2 Receivers 3 +/4 Device Name 5 Channel Name
6 Subscription
Window

· Discovered Dante encoders · Discovered Dante decoders · Select the (+) to expand or (-) to collapse view · Displays the name assigned to the Dante device · Device name is customizable in Device View · Double-click to open Device View · Displays the name of the Dante audio channel · Channel name customizable in Device View · Double click associated Device Name to open Device View

· Tip:

Hovering the mouse over the subscription indicator symbol will provide further details about the subscription, which may be useful in troubleshooting

· Click the box to create a unicast subscription between the overlapping
Subscription in process
Subscription successful Subscription error Subscription warning Device part way through setting up a subscription

15

Changing Device Name and Encoding Configuration
To configure the AC-DANTE-AMP-2CH audio stream, open the Device View by double-clicking the Device Name for the AC-DANTE-AMP-2CH and navigate to the Device Config Tab.

1 Device Name
2 Sample Rate 3 Encoding 4 Clocking 5 Device Latency 6 Reboot Device 7 Clear Config

· Device Name for the AC-DANTE-AMP-2CH · Device Name can be changed by typing a
new name and then click apply · Set AC-DANTE-AMP-2CH PCM sample rate · 44.1, 48, 88.2, 96 kHz sample rates supported · Set the bit depth of the sampled input signal · 16-, 24-, and 32-bit sampling supported · Enable/Disable unicast delay requests
· Set latency for subscribed Dante flows · 1, 2, and 5-millisecond latencies are supported
· Reboot the AC-DANTE-AMP-2CH · Factory Reset Settings

16

Network Configuration
DHCP for the AC-DANTE-AMP-2CH is enabled by default and will automatically be assigned an IP address when connected to the Dante network. Additionally, a static IP address can be assigned by opening the Device View for the AC- DANTE-D and navigating to the Network Config tab.

1

Automatic IP Assignment

2

Manual IP

Assignment

3 IP Address 4 Subnet Mask 5 DNS Server 6 Default Gateway 7 Reboot Device 8 Clear Config

· Check this button to enable DHCP for automatic IP address assignment
· Check this button to enable manual (static) IP addressing
· Enter the desired IP address · Enter the desired subnet mask · Enter the domain name server · Enter the default gateway · Reboot the AC-DANTE-AMP-2CH · Factory reset the AC-DANTE-AMP-2CH

Manually setting the AC-DANTE-AMP-2CH IP address to a different subnet from the Dante Controller computer will result in a loss of communication between the Dante Controller and the AC-DANTE-AMP-2CH
17

AES67 Audio Stream Configuration
The AC-DANTE-AMP-2CH supports multicast reception of AES67-encoded audio to compatible non-Dante devices. AES67 multicast reception can be configured by opening the Device View by double-clicking the AC-DANTE-AMP-2CH Device Name and navigating to the AES67 Config tab.

1 AES67 Mode
2 RTP Multicast
Address Prefix
3 Reboot 4 Clear Config

· Enable/Disable AES67 multicast flows for compatible non-Dante devices
· Displays current RTP multicast prefix
· Type in a new RTP multicast prefix and click Set to apply
· Reboot the AC-DANTEAMP-2CH
· Factory Reset the ACDANTE-AMP-2CH

18

AC-DANTE-AMP-2CH WebUI
AC-DANTE-AMP-2CH Speaker Level Settings

1 2 3
4
1 VOLUME 2 VOLUME LIMIT 3 BALANCE 4 VOLUME LOCK
5 MUTE

5
· Adjust the speaker output level · Adjust the maximum speaker output level · Adjust left/right speaker balance · On (Green) ­ Volume adjustments are disabled · Off (Red) ­ Volume can be adjusted
NoteV:olume Limit, Balance, and Mute remain
adjustable regardless of the Volume Lock state · On (Green) ­ Speaker output is muted · Off (Red) ­ Speaker output is equal to the current
volume setting

19

AC-DANTE-AMP-2CH Line Out Settings

1 2 3
4
1 VOLUME 2 VOLUME LIMIT 3 BALANCE 4 VOLUME LOCK
5 FOLLOW SPEAKER OUTPUT
6 MUTE

5

6

· Adjusts the line level output · Adjusts the maximum line level output · Adjusts the left/right line output balance · On (Green) ­ Volume adjustments are disabled · Off (Red) ­ Volume is adjustable
Note: Volume Limit, Balance, and Mute remain
adjustable regardless of the Volume Lock state · On (Green) ­ Lineout speaker volume is equal to
speaker volume level · Off (Red) ­ Line level volume adjustment is
independent of the speaker level setting
Note: Volume Limit, Balance, and Mute remain
adjustable regardless of the Follow Speaker Output state · On (Green) ­ Line level output is muted · Off (Red) ­ Line level output is equal to the
current volume setting

20

AC-DANTE-AMP-2CH IP / RS-232 CONTROL

6

7

1

8

2

9

3 10
4

5

11

12

13

1 HOSTNAME (mDNS) 2 IP ADDRESS 3 SUBNET MASK 4 GATEWAY 5 MAC ADDRESS 6 DHCP
7 STATIC IP ADDRESS
8 STATIC IP MASK
9 STATIC GW
10 APPLY 11 TCP PORT

· Displays the product mDNS hostname · Displays the current IP address · Displays the current Subnet Mask · Displays the current Gateway · Displays the product MAC Address · On (Green) ­ DHCP enabled · Off (Red) ­ DHCP disabled. Static IP Address, Static IP Mask, Static GW are settable · Type in the desired Static IP Address
Note: : DHCP must be disabled and changes will not
take effect until Apply’ is clicked · Type in the desired Static IP Subnet Mask Note: : DHCP must be disabled and changes will not take effect untilApply’ is clicked · Type in the desired Static IP Gateway
Note: : DHCP must be disabled and changes will not
take effect until Apply’ is clicked · Apply changes to Static IP Address, Subnet Mask, and Gateway to the device · Type in the desired TCP port Note: : Changes will not take effect untilSet TCP
Port’ is clicked and the device reboots.
21

12 SET TCP PORT 13 RS232 BAUD RATE

· Apply changes to TCP port
Note: Clicking will update and initiate a device
reboot.
· Select desired RS232 Baud rate from the dropdown menu

22

AC-DANTE-AMP-2CH Hardware / Update

1 MODEL 2 SERIAL 3 UPTIME 4 FIRMWARE 5 CHOOSE FILE 6 UPLOAD
7 FACTORY RESET 8 REBOOT

· Displays the product model number · Displays the product serial number · Displays the current runtime for the Web UI · Displays the current installed firmware version · Click to choose a firmware file to upload · Upload the current selected firmware file to the
device · Restore all settings to factory default · Reboot the device retaining current settings

23

Troubleshooting
· Verify Power ­ Check that the power supply is properly connected and is outputting 12V.
· Verify Connections ­ Check that all cables are properly connected and/or terminated where applicable.
· Verify Terminations ­ Ensure you are using a minimum of CAT 5e UTP or STP without breaks such as keystones, punch downs, or other interconnectors. Field terminatable plugs are recommended.
· LOW Line Level Audio Out ­ Check the rear panel LINE OUT Control setting and the settings in the API. Make sure the Volume Limit is set to 0 dB (if desired) and is not at a setting that is lowering the overall device output.
· NO Line Level Audio Out ­ Check if the device has been placed into “Mute”. Make sure the 5-pin terminal block for Line Out is seated firmly into the port. Verify the unit is powered on, and that Dante data is streaming into the device. Check that the Dante RJ-45 connector is firmly seated into the port.
· LOW Speaker Level Audio Out – Check the rear panel SPKR OUT Control setting and the settings in the API. Make sure the Volume Limit is set to 0 dB (if desired) and is not at a setting that is lowering the overall device output.
· NO Speaker Level Audio Out ­ Check if the device has been placed into “Mute”. Make sure the 2pin terminal block for each channel is seated firmly into each port. Verify the unit is powered on, and that Dante data is streaming into the device. Make sure at each speaker and on each 2-pin terminal block the wire is not frayed.
· The device cannot be controlled ­ Verify RS-232 connections are properly wired and are using the pin arrangement depicted in the diagram on page 13. Make sure the 3-pin terminal block is firmly seated into the RS-232 port. If IP controlled, verify all category wiring connections and the cable is terminated to either the TIA/EIA T568A or T568B standards.
Maintenance
To ensure the reliable operation of these devices as well as protection for the safety of any person using or handling these devices while powered, observe the following instructions:
· Only use the provided power supply. Replacements are available from AVPro Edge.
· Do not operate this device outside the specified temperature and humidity range given in the above specifications.
· Ensure there is adequate ventilation to allow this device to operate efficiently. As it contains an audio amplifier, it may run warmer than other AVPro Edge devices.
· Repair should only be carried out by a qualified professional. Contact AVPro Edge Tech Support if any abnormal condition exists.
· Only use this device in a dry environment. Prevent contact with liquids or harmful chemicals and do not attempt to operate if this has occurred.
· Clean this unit with a soft, dry cloth. No type of cleaning agent should be used on this device.
24

Damage Requiring Service
This device should be serviced only by AVPro Edge when: · Objects or liquids have breached the interior of the device · The device has been exposed to rain or moisture · The device does not operate normally or exhibits a marked change in performance · The device has been dropped or the housing is damaged · Replace the DC power supply cord or AC adapter if they have suffered damage
Support
Should you experience any problems using this product, first refer to the Troubleshooting section of this manual before contacting AVPro Technical Support. When calling in, the following information should be provided:
· Full product name or model number and serial number · Source of purchase · Details of the issue and any conditions under which the issue is occurring
Warranty
The Basics
AVPro Edge warranties its products that are purchased from all authorized AVPro Edge resellers or directly from AVPro Edge. Products are guaranteed to be free from manufacturing defects and are in correct physical, electronic, and operational condition. AVPro Edge has developed a warranty that anyone can get behind. We wanted to take all the “red tape” out of a warranty and make it simple. Our 10 Year No BS Warranty depends on the following 3 conditions:
· If you are having trouble, call us. We will attempt to troubleshoot your issue over the phone. · If troubleshooting determines the product has failed, we will replace it in advance, covering
shipping to you and back to AVPro Edge. You may also opt to have a unit repaired. · We know you know what you are doing. We will not make you go through unnecessary steps
on-site with troubleshooting, but please allow Tech Support to perform the procedures required to determine if a unit has failed or is in the process of doing so.
Coverage Details
AVPro Edge will replace or repair (at the customer’s choice) defective products. If the product is out of stock or on backorder it may be replaced with a comparable product of equal value/feature set (if available) or repaired.
25

Your warranty begins upon the receipt of the product (confirmed by tracking verification). If tracking information is unavailable for any reason, the warranty will commence 30 days ARO (After Receipt of Order). Coverage continues for a period of 10 years.
Red Tape
AVPro Edge is not responsible for untraceable purchases or those that were made outside of an authorized channel.
If we conclude that a product or serial number has been tampered with as identified by the warranty seal or physical examination, the warranty will be void. Additionally, if it has been determined the failure is due to excessive physical damage (beyond normal wear & tear), the warranty may be voided or prorated, based on the extent of the damage as determined by an AVPro Edge representative.
Damages caused by “acts of God” are not covered. This includes but is not limited to natural disasters, power surges, storms, earthquakes, tornadoes, sinkholes, typhoons, tidal waves, hurricanes, or any other uncontrollable nature-related event.
Damage caused by incorrect installation will not be covered. Use of a different or incorrect power supply, inadequate cooling, improper cabling, inadequate protection, and static discharge are examples of this.
Products installed or sold by a third party to AVPro Edge will be serviced by the authorized AVPro Edge reseller. Accessories (IR cables, RS-232, power supplies, etc.) are not included in the warranty. We will make acceptable efforts to source and supply replacements for defective accessories at a discounted rate as needed.
Obtaining an RMA
Dealers, resellers, and installers can request an RMA from an AVPro Edge Technical Support representative or Sales Engineer. Or you may email support@avproedge.com or fill out the general contact form at www.avproedge.com/contact.
End users may not request an RMA directly from AVPro Edge and will be referred back to the dealer, reseller, or installer.
Shipping
For the USA (not including Alaska and Hawaii), shipping is covered on advanced replacements for FedEx Ground (some expressed exceptions may apply). Defective product return shipping is covered by AVPro Edge using an emailed return label. Items must be returned within 30 days of receipt of the replacement product, after 40 days the customer will be billed. Other return shipping methods will not be covered.
For international (and Alaska and Hawaii) return shipping costs will be the responsibility of the returnee. Once the unit is scanned for return shipping AVPro Edge will ship the new replacement unit.
Limitation on Liability
The maximum liability of AVPro Global Holdings LLC under this limited warranty shall not exceed the actual purchase price paid for the product. AVPro Global Holdings LLC is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory to the maximum extent permitted by law. Taxes, Duties, VAT, and other freight forwarding service charges are not covered or paid for by this warranty.
Obsolescence or incompatibility with newly invented technologies (after the manufacture of these products) is not covered by this warranty. Obsolescence is defined as:
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Peripherals are rendered obsolete when current technology does not support product repair or remanufacture. Obsolete products cannot be re-manufactured because advanced technologies supersede original product manufacturer capabilities. Because of performance, price, and functionality issues, product re-development is not an option. Discontinued or out-of-production items will be credited at fair market value towards a current product of equal or comparable capabilities and cost. Fair market value is determined by AVPro Edge.
Exclusive Remedy
To the maximum extent permitted by law, this limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or implied. To the maximum extent permitted by law, AVPro Global Holdings LLC specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If AVPro Global Holdings LLC cannot lawfully disclaim or exclude implied warranties under applicable law, then all implied warranties covering this product, including warranties of merchantability and fitness for a particular purpose, shall apply to this product as provided under applicable law. This warranty supersedes all other warranties, remedies, and conditions, whether oral or written, express or implied.
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References

• AVPro Edge
• Dante Controller | Dante

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