TIERRA AM35 Series 3rd Gen Telematic Device Instruction Manual

TIERRA AM35 Series 3rd Gen Telematic Device

PREFACE

Thank you for purchasing this Tierra product. The materials available in this Manual (the “Manual”) have been prepared by Tierra S.p.A. (“Tierra”) for customers of Tierra products, and are designed to assist customers with the use of the receiver and its use is subject to these terms and conditions (the “Terms and Conditions”).

NOTICE – Please read these Terms and Conditions carefully.

TERMS AND CONDITIONS

USE This product is designed to be used by a professional. The user should have a good knowledge of the safe use of the product and implement the types of safety procedures recommended by the local government protection agency for both private use and commercial job sites.

COPYRIGHT All information contained in this Manual is the intellectual property of, and copyrighted material of Tierra S.p.A. All rights are reserved. You may not use, access, copy, store, display, create derivative works of, sell, modify, publish, distribute, or allow any third party access to, any graphics, content, information or data in this Manual without Tierra’s express written consent and may only use such information for the care and operation of your receiver. The information and data in this Manual are a valuable asset of Tierra and are developed by the expenditure of considerable work, time and money, and are the result of original selection, coordination and arrangement by Tierra.

TRADEMARKS Tierra is a registered trademark. Other product and company names mentioned herein may be trademarks of their respective customers.
DISCLAIMER OF WARRANTY EXCEPT FOR ANY WARRANTIES IN AN APPENDIX OR A WARRANTY CARD ACCOMPANYING THE PRODUCT, THIS MANUAL AND THE RECEIVER ARE PROVIDED “AS‐IS.” THERE ARE NO OTHER WARRANTIES. TPS DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE OR PURPOSE. TIERRA AND ITS DISTRIBUTORS SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE OR USE OF THIS MATERIAL OR THE RECEIVER. SUCH DISCLAIMED DAMAGES INCLUDE BUT ARE NOT LIMITED TO LOSS OF TIME, LOSS OR DESTRUCTION OF DATA, LOSS OF PROFIT, SAVINGS OR REVENUE, OR LOSS OF THE PRODUCT’S USE. IN ADDITION, TIERRA IS NOT RESPONSIBLE OR LIABLE FOR DAMAGES OR COSTS INCURRED IN CONNECTION WITH OBTAINING SUBSTITUTE PRODUCTS OR SOFTWARE, CLAIMS BY OTHERS, INCONVENIENCE, OR ANY OTHER COSTS. IN ANY EVENT, TPS SHALL HAVE NO LIABILITY FOR DAMAGES OR OTHERWISE TO YOU OR ANY OTHER PERSON OR ENTITY IN EXCESS OF THE PURCHASE PRICE FOR THE RECEIVER.

LICENSE AGREEMENT Use of any computer programs or software supplied by Tierra or downloaded from a Tierra website (the “Software”) in connection with the receiver constitutes acceptance of these Terms and Conditions in this Manual and an agreement to abide by these Terms and Conditions. The user is granted a personal, non‐exclusive, non‐transferable license to use such Software under the terms stated herein and in any case only with a single receiver or single computer. You may not assign or transfer the Software or this license without the express written consent of Tierra. This license is effective until terminated. You may terminate the license at any time by destroying the Software and Manual. Tierra may terminate the license if you fail to comply with any of the Terms or Conditions. You agree to destroy the Software and manual upon termination of your use of the receiver. All ownership, copyright and other intellectual property rights in and to the Software belong to Tierra. If these license terms are not acceptable, return any unused software and manual.

CONFIDENTIALITY This Manual, its contents and the Software (collectively, the “Confidential Information”) are the confidential and proprietary information of Tierra. You agree to treat Tierra’s Confidential Information with a degree of care no less stringent that the degree of care you would use in safeguarding your own most valuable trade secrets. Nothing in this paragraph shall restrict you from disclosing Confidential Information to your employees as may be necessary or appropriate to operate or care for the receiver. Such employees must also keep the Confidentiality Information confidential. In the event you become legally compelled to disclose any of the Confidential Information, you shall give Tierra immediate notice so that it may seek a protective order or other appropriate remedy.

WEBSITE; OTHER STATEMENTS No statement contained at the Tierra website (or any other website) or in any other advertisements or Tierra literature or made by an employee or independent contractor of Tierra modifies these Terms and Conditions (including the Software license, warranty and limitation of liability).
SAFETY Improper use of the receiver can lead to injury to persons or property and/or malfunction of the product. The receiver should only be repaired by authorized Tierra warranty service centers. Users should review and heed the safety warnings in an Appendix.

MISCELLANEOUS The above Terms and Conditions may be amended, modified, superseded, or canceled, at any time by Tierra.

MANUAL CONVENTIONS
This manual uses the following conventions:

NOTE – Further information to note about the configuration, maintenance, or setup of a system.

TIPS – Supplementary information that can help you configure, maintain, or set up a system.

NOTICE – Supplementary information that can have an effect on system operation, system performance, measurements, or personal safety.

WARNING – Notification that an action will result in system damage, loss of data, loss of warranty, or personal injury.

DANGER – Under no circumstances should this action be performed.

INTRODUCTION

AM35 Series is Tierra’s third generation of devices and the result of our long-standing expertise in providing advanced telematics and bringing meaningful improvements in our HW to keep on meeting our customers’ necessities.

Three versions of AM35 have been designed to suit the market requirements.

• AM35XT with Bluetoth/WiFi and internal antennas
• AM35XB with Bluetoth/WiFi and external antennas
• AM35LT with internal antennas

REFERENCE PART NUMBER

AM35 LED DISPLAY PANEL

Power LED (Red):

• OFF – No power supply.
• Double blink – powered and working.
• Rapid blinking – key off.

CAN-BUS LED (green):

• Off: CAN-BUS signal not available.
• Solid On: can messages received from at least one line.

MODEM LED (green):

• Off: Modem initialization phase. No network coverage or device in standby/wake mode.
• Slow Blink: GSM networks detected.
• Fast Blink: Device connected to the network, and ready to communicate with the server.
• On solid: GSM communication ongoing.

GPS LED (green):

• Off: GPS initialization phase or device in standby/wake mode.
• Blinking: Searching for GPS signal.
• On solid: GPS fix completed.

Specific scenarios
BOOT: All leds are lights up for the boot time FACTORY LOOP: Power LED (red) fixed on and three green LEDs are OFF. At Key off, the device goes to hibernate, and every LEDs will be OFF.

AM35 MAIN ENVELOPE DIMENSIONS

SPECIFICATIONS

AM35XT

2480 MHz
Memory

RAM

| ****

30 MB – extended memory +8MB

 | Flash NAND| 90 MB – extended memory +128 MB
LED| x4
Ports & Connectors

Serial Port[1]

| ****

RS232

 | CAN Bus| 2x with configurable 120 Ohm termination
Connector| Built-in harness
Cellular technologies multi-mode modem| Regional variants:

– North America: LTE B2, B4, B12; WCDMA B2/B4/B5 – Verizon: LTE B4, B13

– Latin America/Australia: LTE B1, B2, B3, B4, B5, B7, B8, B28, B40; WCDMA B1/B2/B5/B8; GSM/EDGE B2/B3/B5/B8 and 2G support

–    Europe/East Asia: LTE B1, B3, B7, B8, B20; WCDMA B1/B5/B8; GSM/EDGE B3/B8 and 2G

support – Global 3G support

RF Output power

Bluetooth

| ****

6.8 dBm; BLE: 0.4 dBm

11b/17.8 dBm, 11g: 15.9 dBm, 11n20: 14.7 dBm, 11n40: 12.9 dBm

11ac (20MHz): 11.95dBm, 11ac (40 MHz): 9.96 dBm, 11 ac (80MHz): 9.96 dBm

 | E-GSM 900| 33 dBm; DCS1800: 30 dBm; UMTS Band I: 23 dBm; UMTS Band VIII: 23 dBm; LTE Band

1/3/7/8/20: 23dBm

Antennas (Internal)| GNSS – WiFi – LTE
GNSS Receiver

Frequency

| ****

GPS QZSS (Optional) GLONASS BeiDou Galileo

Motion Sensor| 6-Axis Accelerometer and gyroscope
Input/Output

Input Device

| ****

Digital/Analog/Frequency (software configurable): 4x

 | Output Devices| 2x HS and 2x LS – 0.5 A max – short circuit protected – latched
Power Supply

Input

| ****

12-24 V DC, 0.5 A max

Battery| NiMH 7.2 Vdc, 400 mAh

Ground and battery (KL30) – Voltage: 9 to 36V Switched power (KL15) or Alternator W – Voltage: 9 to 36V

Batteries| NiMH Battery        Charging time: 10 hours       Capacity: 3 Wh
Remote Capabilities

Configuration

| ****

Yes

 | Firmware Update[2]| Yes (OTA)
Environmental [3]

Water/Dust Resistance

| ****

IP67        IP69K

 | Operating Temperature Range[4]| -40°C to +85°C
Humidity| 5 to 95% RH
Physical

Dimensions

| ****

L: 105 mm x W: 76 mm x H: 35 mm

 | Weight (with internal batteries)| 275g

AM35XB

2480 MHz
Memory

RAM

| ****

30 MB – extended memory +8MB

 | Flash NAND| 90 MB – extended memory +128 MB
LED| x4
Ports & Connectors

Serial Port[1]

| ****

RS232

 | CAN Bus| 2x with configurable 120 Ohm termination
Connector| Built-in harness
Cellular technologies multi-mode modem| Regional variants:

– North America: LTE B2, B4, B12; WCDMA B2/B4/B5 – Verizon: LTE B4, B13

– Latin America/Australia: LTE B1, B2, B3, B4, B5, B7, B8, B28, B40; WCDMA B1/B2/B5/B8; GSM/EDGE B2/B3/B5/B8 and 2G support

–    Europe/East Asia: LTE B1, B3, B7, B8, B20; WCDMA B1/B5/B8; GSM/EDGE B3/B8 and 2G

support – Global 3G support

RF Output power

Bluetooth

| ****

6.8 dBm; BLE: 0.4 dBm

11b/17.8 dBm, 11g: 15.9 dBm, 11n20: 14.7 dBm, 11n40: 12.9 dBm

11ac (20MHz): 11.95dBm, 11ac (40 MHz): 9.96 dBm, 11 ac (80MHz): 9.96 dBm

 | E-GSM 900| 33 dBm; DCS1800: 30 dBm; UMTS Band I: 23 dBm; UMTS Band VIII: 23 dBm; LTE Band

1/3/7/8/20: 23dBm

Antennas

External

| ****

GNSS – LTE Main – LTE Diversity (Fakra connectors)

 | Internal| WiFi – BLE
GNSS Receiver

Frequency

| ****

GPS QZSS (Optional) GLONASS BeiDou Galileo

Motion Sensor| 6-Axis Accelerometer and gyroscope
Input/Output

Input Device

| ****

Digital/Analog/Frequency (software configurable): 4x

 | Output Devices| 2x HS and 2x LS – 0.5 A max – short circuit protected – latched
Power Supply

Input

| ****

12-24 V DC, 0.5 A max

 | Battery| NiMH 7.2 Vdc, 400 mAh

Ground and battery (KL30) – Voltage: 9 to 36V Switched power (KL15) or Alternator W – Voltage: 9 to 36V

Batteries| NiMH Battery         Charging time: 10 hours Capacity: 3 Wh
Remote Capabilities

Configuration

| ****

Yes

 | Firmware Update[2]| Yes (OTA)
Environmental [3]

Water/Dust Resistance

| ****

IP67        IP69K

 | Operating Temperature Range[4]| -40°C to +85°C
Humidity| 5 to 95% RH
Physical

Dimensions

| ****

L: 105 mm x W: 76 mm x H: 35 mm

 | Weight (with internal batteries)| 290g

AM35LT

Memory

RAM

| ****

30 MB – extended memory +8MB

 | Flash NAND| 90 MB – extended memory +128 MB
LED| x4
Ports & Connectors

Serial Port[1]

| ****

RS232

 | CAN Bus| 2x with configurable 120 Ohm termination
Connector| Built-in harness
HW Latch| Configurable for outputs
Cellular technologies multi-mode modem| Regional variants:

– North America: LTE B2, B4, B12; WCDMA B2/B4/B5 – Verizon: LTE B4, B13

– Latin America/Australia: LTE B1, B2, B3, B4, B5, B7, B8, B28, B40; WCDMA B1/B2/B5/B8; GSM/EDGE B2/B3/B5/B8 and 2G support

–    Europe/East Asia: LTE B1, B3, B7, B8, B20; WCDMA B1/B5/B8; GSM/EDGE B3/B8 and 2G

support – Global 3G support

RF Output power

Bluetooth

| ****

No

 | E-GSM 900| 33 dBm; DCS1800: 30 dBm; UMTS Band I: 23 dBm; UMTS Band VIII: 23 dBm; LTE Band

1/3/7/8/20: 23dBm

Antennas (Internal)| GNSS – LTE
GNSS Receiver

Frequency

| ****

GPS QZSS (Optional) GLONASS BeiDou Galileo

Motion Sensor| 6-Axis Accelerometer and gyroscope
Input/Output

Input Device

| ****

Digital/Analog/Frequency (software configurable): 4x

 | Output Devices| 2x HS and 2x LS – 0.5 A max – short circuit protected – latched
Power Supply

Input

| ****

12-24 V DC, 0.5 A max

 | Battery| NiMH 7.2 Vdc, 400 mAh

Ground and battery (KL30) – Voltage: 9 to 36V Switched power (KL15) or Alternator W – Voltage: 9 to 36V

Batteries| NiMH Battery        Charging time: 10 hours       Capacity: 3 Wh
Remote Capabilities

Configuration

| ****

Yes

 | Firmware Update[2]| Yes (OTA)
Environmental [3]

Water/Dust Resistance

| ****

IP67        IP69K

 | Operating Temperature Range[4]| -40°C to +85°C
Humidity| 5 to 95% RH
Physical

Dimensions

| ****

L: 105 mm x W: 76 mm x H: 35 mm

 | Weight (with internal batteries)| 275g

INSTALLATION

The following section describes the installation steps for AM35 devices. Vehicle cables and screws are not included.

AM35 DEVICES INSTALLATION

1. Disconnect the vehicle battery main switch, and maintain it disconnected for the duration of the device installation process.

2. Install the device using bolts on dedicated mounting holes.

3. Guarantee a full contact of bottom cover toward the vehicle with a flat surface. AM35XB can be placed with no orientation recommendation. AM35XT must be orientated with the top towards the sky to improve the GNSS internal antenna performance.

4. Guarantee to mount the device in a protected place (e.g. inside the vehicle cabin).

5. Connect the vehicle cables to the device through the connectors.
   Ensure that the battery line is protected by a 5A automotive fuse.
   WARNING – NEVER cover the vent hole in the bottom of the AM35 device with tape or Velcro. Covering the vent hole may cause device failure, as the vent hole releases humidity caused by temperature changes.

6. Connect the antenna cables (AM35XB only).

Maximum gain:

|

1 dBi

---|---

Minimum distance from user:

|

20 cm from antenna apparatus

Characteristic impedance:

|

50 Ohm

7. Connect the vehicle battery.

NOTICE – If the device is not properly installed, any motion detected by the internal accelerometer will have a negative impact. False readings will occur unless the device is firmly in place.

WARNING – DO NOT ALLOW the CM1X or the components of the telematic system to BLOCK or LIMIT your view outside the cab.

Use goggles when drilling, cutting, or grinding on the machine.

WARNING – To avoid the effects of human exposure to electromagnetic fields, the device must be installed at a minimum distance of 20 cm from the vehicle operator/driver.

INSTALLATION SPECIFICATIONS

Type

| ****

Fixed

---|---

Means

| ****

Bolt M6

Max Torque

| ****

5Nm

CONNECTOR PINOUT

NOTICE – The wiring schematics are noted as recommendations by Tierra, please consult your equipment manufacturers operation manuals for specific information pertaining to wiring or use of the equipment’s battery as a power source.
WARNING – Before welding steel parts on the frame, disconnect the AM35 device as hardware issues may occur.

• Do not apply external force on the harness and allow the cables to be tension-free.
•  The switched power wire (orange) should be connected to a source that is only energized during the engine run cycle.

DO NOT CONNECT RED AND ORANGE WIRES TOGETHER.
If red and orange wires are connected to the same signal source, the Key OFF event is not detected or reported and the device firmware will not function properly. This connection can be sourced at the output run terminal of your vehicle’s alternator or other sources that are only “hot” when the engine is running (mechanical hour meter, etc.). Use a multimeter to verify that 9 to 36 volts are present only when the engine is ON. For both switched power (orange) and constant power (red), the voltage range is the same.

CAUTION – Wiring a piece of heavy equipment up without using the above‐mentioned method causes problems with inaccurate hours being reported into Tierra web. These hours will not match the hour meter on the machine, thereby causing erroneous readings due to the presence of a switched power signal when the engine is not running. This could occur if wired to the ignition when the key switch is left ON. Due to the inability to detect Key OFF, connecting red and orange to the same signal source is never acceptable. IN ALL CASES, switched power wired to an engine run signal is the first and best practice.

NOTICE – Some vehicles, such as tractors or agricultural machines, have 3‐pin connectors with ground, battery power, and switched power located inside the cabin. You can use this connector to power an AM35 device. Both constant power and switched power need to be fuse‐protected (5A fuse works fine). Install a 5A fuse onto the battery power cable and another fuse onto the switched power cable if the circuit is not protected.

• Use Ty‐wraps to keep hoses and wires secured to avoid possible wear or pinch points.
• Both switched power AND constant power MUST BE used to properly power up the box.

BATTERY PACK WARNINGS

DANGER – Opening the device by Unauthorized Personal VOIDS the Warranty!
Never attempt to open the casing of the detachable batteries! NiMH batteries can be dangerous if mishandled!

DANGER – Do not incinerate or heat battery pack above 248°F (120°C). Excessive heat can cause serious damage and possible explosion.

WARNING – Battery replacement is not allowed.

• This product contains a NiMH battery that contains Perchlorate Material. Special handling may apply.

NOTICE – Upon first connection, you must power the AM35 device for ten (10) hours of normal run time to fully charge the internal battery.

TROUBLESHOOTING

Connectivity is the most common customer technical issue. Troubleshooting involves a series of tests to isolate the issue to the main points of failure (outlined below) from which the root cause can be identified, followed by the resolution. Our trained Tierra Support Technicians can check any provision or coverage area issues and work to troubleshoot your device remotely.

WARNING – Do not attempt to repair equipment yourself. Doing so will void your warranty and may damage the hardware.

AM35 DEVICE ISSUES

1. Check that the device has power.

2. Check that the connections for ground, power, and especially switched power are correct.
   CAUTION – Powering off/on the device without using the orange switched power connection can cause unwanted behavior.

3. If power management profiles do not function, make sure that the internal battery has a full charge (this can take up to 10 hours initially to put a full charge into the back up battery contained inside Tierra devices).

4. Try to power cycle the device.

TECHNICAL SUPPORT

If the troubleshooting hints and tips in this Installation Manual fail to remedy the problem, please contact Tierra Support: support- tierra@tierratelematics.com
When emailing, please provide the following information for better, faster service:

1. The device version.
2. The system/hardware specifications for the computer running the Tierra Web Application such as operating system and version, memory and storage capacity, processor speed, and so forth.
3. The symptoms and/or error codes/messages that precede and follow the problem.
4. The activities being tried when the problem occurs. If possible, include the exact steps being taken up to when the error message or other problem occurs.
5. How regularly the problem occurs. Generally, a customer support representative will reply within 24 hours, depending on the severity of the problem.

LINK TO USER GUIDE
Once the device is installed and running, you can access the User Guide at the following link:
http://www.tierratelematics.com/download/AM35InstallationManual.pdf

CERTIFICATIONS

FCC

1. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

2. This device model AM35XT/AM35XB/AM35LT contains FCC ID: 2A6VC-AM35 and:
   FCC ID: XMR201606EC21A (Modem version EC21A)

3. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

4. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

UCKA
This device complies with Radio Equipment Regulations 2017 (S.I. 2017/1206) of the UK Parliament relating to the making available on the market of radio equipment.

ISED

1. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

2. This device model AM35XT/AM35XB/AM35LT contains IC:28545-AM35 and:
   IC: 10224A-201611EC21A (Modem version EC21A)

3. Responsible party’s contact located in the Canada:
   Name: Stephen Rosenegger
   Address: Topcon Positioning Systems Inc, 855-2 Street SW, Suite 3500 Calgary AB T2P 4J8 Canada
   Telephone number: +1 403-450-4262

4. This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

5. ICES-003 Class B Notice -Avis NMB-003 Class B :
   This Class B digital device complies with Canadian ICES-003
   Cet appareil numerique classe B est conforme à la norme Canadien NMB-003.
   CAN ICES-3(B) /NMB-3(B)

RED
This device complies with Directive 2014/53/EU issued by the Commission of the European Community.

ECE-R10
Approval number: E810R06/0113462*00
Approval mark:

Part Number TRR-MAN-01-02
Rev A
© Copyright Tierra S.p.A.
July, 2022
All contents in this manual are copyrighted by Tierra S.p.A. All rights reserved. The information contained herein may not be used, accessed, copied, stored, displayed, sold, modified, published, or distributed, or otherwise reproduced without express written consent from Tierra S.p.A.

TIERRA S.p.A.
Corso Ferrucci, 112 – 10138 Torino – Italy
www.tierratelematics.com

References

• tierratelematics.com

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