Optus YESPRO5438 Ultra WiFi 5G Modem User Guide

: May 15, 2024
: OPTUS

Table of Contents

Handy tips
Before you start
Let’s get you set up in 4 simple steps
Documents / Resources

Optus Ultra WiFi 5G Modem
Quick Start Guide
Let’s get you connected
Welcome to Optus 5G Home Internet

Handy tips

Something not working as expected?
Try these common fixes.
Slow internet?
If you are connected to the modem’s WiFi networthe issue may be that the modem is not getting a clear 5G signal. View your 5G signal strength onthe modem screen and use the following tips to maximise your connection:

Check your closest Optus 5G Tower on My Optus app
Check you placed your modem near a window facing the nearest Optus 5G Tower
Check your modem isn’t blocked by any large or metal objects
Making small repositioning movements and rotating the modem slightly can help improve your signal strength

Slow WiFi?
If you need to cover a large home or office, you may need a WiFi Booster to reach more rooms. If you’d like to purchase an optional Ultra WiFi Booster to pair with your Optus Ultra WiFi 5G Modem, contact us or visit optus.com.au/boostersetup for more information. Manage your modem
To change your WiFi name, password and other settings you can view and manage your modem at http://192.168.0.1
Login details are found on the modem base Recycling your old modem
Not sure what to do with your old modem?
You can take your old modem into any Optus retail store and our staff will assist you with recycling it. E-waste should never be disposed of in the household landfill or recycling bins. We accept a variety of old and unwanted mobile, home and internet devices for recycling.

Before you start

To enjoy seriously fast speeds with Optus 5G Home Internet, you’ll need to find the right spot for the modem in your home or office.

The 5G modem needs to be located in a room or area of your home or office close to a nearby Optus 5G tower and free of obstructions. This may be different from where your current modem is located.
To set up your modem, you’ll need to open or download My Optus app.
The app will show Optus 5G towers in your area to help you position your modem facing a window, closest to the nearby tower.

Scan to open My Optus app.
The app helps you set up the 5G Home Modem and find the nearest 5G tower.
Found a good place?
Then you’re ready to connect.

Let’s get you set up in 4 simple steps

Insert the nano SIM
• Eject the SIM tray at the back of your modem (use tool provided)
• Locate the SIM included in your modem packaging
• Push out the smallest size (nano) SIM card
• Place the SIM card in the tray and re-insert https://qrco.de/beHsqn
Power the modem
• Plug in the modem’s power cable into the powerpoint
• Press modem power button on
• Wait 30 seconds for the modem to complete powering uphttps://qrco.de/beIedB
Check the modem screen
• Navigate through the modem screen using the buttons under the screen:
• Use the screen to view your 5G connection strength, WiFi login details, screen brightness and more https://qrco.de/beIedB
Connect devices to WiFi
Connect your device using either the QR code or the WiFi Name and Password. Found here:
• The modem screen (Press button)
• WiFi fridge magnet
• Modem base sticker

That’s it. You’re connected.

Test your internet speed
Now your devices are connected, you can use My Optus app to test your speed. See over for more information including andy tips, Managing your modem and Recycling your old modem.

https://app.optus.com.au/5GModemPulse
Scan to open My Optus app Network Pulse

Need assistance?
Visit optus.com.au/5GSetup for extra information on how to set up your 5G modem.
Contact our 5G Home expert team at 1300 101 693.
For 24/7 assistance, scan the QR code below to message us. https://app.optus.com.au/MSG5GMODEM

Documents / Resources

| Optus YESPRO5438 Ultra WiFi 5G Modem [pdf] User Guide
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