Canadian Spa Company THUNDER BAY SE SPA 6 Person 44 Jet Hot Tub Owner’s Manual

Canadian Spa Company THUNDER BAY SE SPA 6 Person 44 Jet Hot Tub

Product Specifications

• Model: Thunder Bay SE Spa
• Owner’s Manual: 60Hz
• Electrical: 240V/50A
• Weight: 950 lbs (Dry), 3600 lbs (Filled)
• Water Capacity: 1200 L
• Jet Count: 44
• Seat Count: 6
• Size: 86 x 86 x 33
• Pump(s): 2 x 2 Speed ​​5 HP
• Heater: 5.5 kW
• Filter(s): 1 x 100sq ft Glacier Antimicrobial
  filter set (KA-10032)

Product Usage Instructions

Safety Information
When using the Thunder Bay SE Spa, it is essential to adhere to the following safety guidelines:

1. Do not allow unsupervised children to use the spa.
2. Prevent unauthorized access by children to avoid the risk of drowning.
3. Avoid placing electrical appliances near the spa to prevent electrical shock.
4. Maintain a safe water temperature, especially for children and prolonged use.
5. Consult a physician before spa usage if you have specific health conditions or are on medication.

Audio/Video Equipment Warnings
If your model includes audio/video equipment, follow these precautions:

• Avoid leaving compartment doors open to prevent electrical shock.
• Only replace components with identical ones to maintain safety.
• Avoid connecting unauthorized auxiliary components to the system.

General Usage Guidelines
Additional guidelines for safe use of the Thunder Bay SE Spa:

• Avoid sitting or placing objects on the spa cover.
• Remove any water or debris from the spa cover regularly.
• Wait after strenuous exercise before using the spa.
• If you experience discomfort or dizziness during use, stop immediately.

FAQ

Q: Can I use the spa without supervision?
A: No, it is not recommended to use the spa without proper supervision, especially for children.

Q: How often should I clean the filters?
A: It is advisable to clean the filters regularly, following the manufacturer’s instructions, to maintain optimal performance.

Q: What is the recommended water temperature?
A: The recommended water temperature may vary, but lower temperatures are generally safer, especially for children and prolonged use.

• Electrical: 240V/50A
• Weight: 950 lbs (Dry), 3600 lbs (Filled) Water Capacity: 1200 L
• Jet Count: 44
• Seat Count: 6
• Size: 86” x 86” x 33”
• Pump(s): 2 x 2 Speed 5 HP
• Heater: 5.5 kW
• Filters(s): 1 x 100sq ft Glacier Antimicrobial filter set (KA-10032)

SAFETY INFORMATION NORTH AMERICA (60Hz)

IMPORTANT SAFETY INSTRUCTIONS
When installing and using this electrical equipment be sure to follow these basic safety precautions:

1. WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.

2. DANGER: Risk of accidental drowning. Extreme caution must be exercised to prevent unauthorised access by children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all times.

3. DANGER: Risk of injury. The suction fittings in this spa are sized to match specific water flow created by the pump. Should the need arise to replace the suction fitting or the pump, ensure that the flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.

4. DANGER: Risk of Electrical Shock. Install at least 5ft (1.5m) from all metal surfaces. As an alternative, spa may be installed within 5ft (1.5m) of metal surfaces if each metal surface is permanently connected (bonded) by a minimum ground wire.

5. DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such as a light, telephone, radio, television, etc. within 5ft (1.5m) of a spa unless such appliances are installed and built-in by the manufacturer.

6. ELECTRICAL SUPPLY: The electrical supply for this product must include a suitably rated switch or circuit breaker to open all ungrounded supply conductors to comply with the national electrical standards. This disconnect must be readily accessible and visible to the spa occupant but installed at least 5ft (1.5m) from the spa water.

7. WARNING: To reduce the risk of injury:

8. The water in the spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult. Lower water temperatures are recommended for young children and when the spa use exceeds 10 minutes.

9. Since excessive water temperatures have a high potential for causing fetal damage during early months of pregnancy, pregnant women should limit spa water temperatures to 38°C (100°F)

10. Before entering a spa, the user should measure the water temperature with an accurate thermometer since the tolerance of water temperature regulating devices varies.

11. The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.

12. Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.

13. Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.

14. AUDIO/VIDEO EQUIPMENT WARNINGS (Optional equipment based on model)
    CAUTION: Risk of Electrical Shock. Do not leave compartment door open.

15. CAUTION: Risk of Electrical Shock. Replace components only with identical components.

16. WARNING: Prevent Electrocution. Do not connect any auxiliary components (for example cable, additional speakers, headphones, additional audio/video components, etc.) to system.

17. CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening or removing audio covers may expose you to dangerous voltage or other risk of injury. Refer all servicing to qualified service personnel.

18. CAUTION: Risk of Electrical Shock. When the power supply connections or power supply cord(s) are damaged; if water is entering the audio / video compartment or any electrical equipment compartment area; if the protective shields or barriers are showing signs of deterioration; or if there are signs of other potential damage to the unit, turn off the unit and refer the servicing to a qualified service personnel.

19. This unit should be subject to periodic routine maintenance (for example, once every 3 months) to make sure that the unit is operating properly.

20. CAUTION: Do not operate audio video controls while inside the spa

21. Installation of the spa for other than a residential dwelling will result in voiding the manufacturer’s warranty.

22. Do not bring any object into the spa that could damage the spa shell.

23. Never insert any object into any opening.

24. WARNING: Do not sit on the spa cover or place objects on it.

25. Remove any water or debris that may collect on the spa cover.

26. WARNING: Do not use the spa immediately after strenuous exercise.

27. If you feel pain or dizziness at any time while using the spa, discontinue use and contact a physician.

28. WARNING: To reduce risk of injury it is especially important that persons with pre-existing health conditions or problems such as obesity, heart disease, high or low blood pressure, circulatory problems, pregnancy or diabetes consult their doctor before using the spa.

29. WARNING: Observe reasonable time limits when using the spa. Long exposures at high temperatures can cause high body temperatures. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects could possibly result in drowning.

30. WARNING: The spa jets produce a stream of water with relatively high pressure. Prolonged exposure of localized area of the body may cause bruises to the skin.

31. IMPORTANT: The included warning sign must be posted where all users of the spa can see and read it.

32. WARNING: To avoid risk of drowning. The spa cover should be in place and properly latched when spa is not in use.

33. IMPORTANT: Read and understand the warnings on the spa cover.

34. Proper water chemistry is necessary to maintain the water and prevent possible damage to spa components.

WARNING

REDUCE THE RISK OF ELECTROCUTION
Never place an electric appliance within 5ft (1.5m) of spa.

REDUCE THE RISK OF CHILDREN DROWNING

1. Supervise children at all times.
2. Attach and lock down spa cover after each use.

REDUCE THE RISK OF OVERHEATING

1. Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care.
2. Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness.
3. Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.

WHEN PREGNANT;
soaking in hot water for long periods can lead to pregnancy concerns. Measure water temperature before entering.

1. Do not enter spa if water is hotter than 100ºF (38ºC).
2. Do not stay in spa for longer than 10 minutes.

QUICKSTART GUIDE

Register Warranty

Make sure to register your warranty at canadianspacompany.com/warranty

Electrical

We require you to hire a licensed electrician to install any electrical work needed to operate your spa

Fill Hot Tub

Remove screws and fill the hot tub with water through the filter housing

Insert Filters

Once the hot tub is filled, install your new Glacier Antimicrobial Filter Set and place the prefilter on top

Power On

Turn on your breaker to start your hot tub

Add Chemicals

Follow our Spa Chemical Startup Guide instructions to balance your water

Wait for Water to Heat

The water will take 4-6 hours for 240V to reach full temperature

Enjoy

Sit back and relax in your brand-new spa!

FOR MORE HELP GUIDES VISIT US AT:support.canadianspacompany.com

INSTALLATION

WINTER INSTALL
Do NOT proceed with installing your hot tub in freezing temperatures! In colder temperatures please make sure to place a space heater inside the cabinet immediately after delivery for 24 to 48 hours before installation to prevent startup issues.

LICENSED ELECTRICIAN
A licensed electrician can install the wiring by drilling a hole into any panel and terminating the connection at the control pack.

PROPER SPA BASE
All hot tubs must be placed on a proper base that is reinforced for the weight of the hot tub, water and people who may be within the hot tub at any given time. This base must be flat and come in contact with the entire base of the spa. We recommend a base that can support at least 150 pounds per square foot such as 4-6 inches poured concrete pad.

ATTACH SPA COVER
Lay your cover onto your hot tub then line up locking straps and secure with mounting hardware. Use the lock and key clasps to secure your cover in place. Always lock your cover when the hot tub is unattended. Do NOT walk or sit on the spa cover.

GFCI TROUBLESHOOTING (240V ONLY)
Keep in mind that the majority of 240V GFCI tripping problems can attribute to incorrect wiring. GFCI troubleshooting usually finds the problem

REFER TO DIAGRAM ON NEXT PAGE

IF CORRECT WIRING IS VERIFIED

• IMPORTANT: All electrical installation work must be performed by a qualified electrician and must conform to local codes
• Check to see if the proper-sized GFCI is installed.
• Be sure the GFCI is rated for more amperage than the system will draw.
• For a 240V system, the GFCI must include a load neutral out.
• NOTE: If the white load neutral wire is routed from the GFCI neutral bar directly to TB1 in the system box, then the GFCI will trip when a 120V device is activated. This is the most common reason if your hot tub is tripping immediately.
• If the wiring is correct and the GFCI will not reset, then unplug the heater and try to reset the GFCI.
• If the GFCI trips again, then unplug the pump and reset the GFCI. If the GFCI continues to trip, then do the same procedure for the ozone generator.
• If the GFCI stops tripping after you unplugged one of the spa’s components, turn off the power to the spa then plug in each component except the one that tripped the GFCI.
• Power up the system. If the GFCI no longer trips, then you have correctly identified the problem.
• Repair or replace the component as instructed by the spa manufacturer.
• If everything looks to be in perfect working order, then the GFCI may be defective.

WARNING : THE OWNER SHOULD TEST AND RESET THE GFCI ON A REGULAR BASIS TO VERIFY ITS FUNCTION

240V GFCI Electrical Installation

FEATURE FUNCTIONS

1. Air Control Valve
2. Speaker
3. Waterfall Control Valve
4. Aromatherapy
5. Suction Intake
6. LED Cup Holder

WATERFALL CONTROL VALVE

The waterfall control valve controls the amount of water flowing out through the waterfalls.

AROMATHERAPY

Place the aromatherapy beads inside the canister to mix in with the air valves to release scented bubbles throughout the tub.

JETS

The massage is the best part! Our jets offer massage or directional styles! The directional style can target specific muscles for a precise massage where the massage style jet offers a circular and gentle massage. All jets are interchangeable and adjustable! Swap them around and turn them off/on to customize your spa to your satisfaction!

AIR CONTROL VALVE

Open and close this valve to inject air bubbles into the jet stream. The warm air from inside the cabinet is mixed with the water to help maximize the hydrotherapy experience!

EQUIPMENT LOCATIONS

1. Pump(s)

2. Control Pack & Heater

3. Drain

4. Glacier AO3P*
   (Locations may vary, refer to the AO3 P Sticker on your spa)

5. Electrical*

PUMPS

With up to 400% more hydro massage configurations, Canadian Spa Company’s multi-speed pumps give you endless combinations of jet speeds and power. From relaxation to aquatic exercise to marathon training, our pumps can really do it all.

GLACIER AO3P (purchase separately)

Free of pollution, glaciers contain the world’s most pristine water. Our Glacier AO3P system sterilizes up to 99.9% of bacteria in your hot tub, reducing chemical usage by up to 80% and leaving your water crystal clear!

CONTROL PACK & HEATER

Our control pack software design incorporates patented technology using a microprocessor to intelligently monitor the hot tub water temperature and detect a runaway pump or stuck relays.

**ELECTRICAL***

Plug and play models have designated electrical panels so please keep this in mind when placing your tub in its location. All 240V hot tubs allow you to choose which panel you would like to drill a hole into for your wiring to pass through.

DRAIN

Twist and pull out the drain valve to access the built drain and attach your garden hose for better convenience. We recommend that you change your water seasonally.

CONTROL CENTRE GUIDE

1. A – Heat: Indicates that the heater is on
2. B – Ready Mode: Set temperature will be maintained at all times (Recommended for Winter months)
3. C – Rest Mode: Heater will only run during filtration cycles (Recommended for Summer months)
4. D – Light: Multiple colour choices for your custom experience
5. E – Cleanup Cycle: Pump will run 30 min after spa use to filter and clean spa for 30 min
6. F – Jets 1: Pump 1 is on Note: longer lines for high speed
7. G – Jets 2: Pump 2 is on Note: short lines for low speed
8. H – Temperature Range: Temperature can be set between 80°F and 104°F
9. I – SET: Appears when changing settings
10. J – Filter Cycle: Indicates spa is running the filtration cycle

START UP SEQUENCE

• When power is applied to the spa, the first messages will be the version number of the system
• Make sure the voltage shown on your screen matches the electrical voltage of the hot tub (120V OR 240V)
• Spa will attempt to “Prime” itself, press “TEMP UP” to bypass
• Pump 1 will then run on low speed to read current temperature. It will then start to heat up to the set temperature.

SETTING THE TEMPERATURE

• Pressing the “TEMP UP” button or the “TEMP DOWN” button will cause the current set temperature to flash
• Press the “TEMP UP” or “TEMP DOWN” button to set desired temperature while the numbers are flashing
• When the flashing stops, the temperature is set and will show the current temperature of the water

Note : Jets 1 low speed will continue to run until the set temp is reached

TURN ON THE LED LIGHTS

• Press “LIGHT” button to activate lights
• Press “LIGHT” button repeatedly until desired light setting is active

TURN ON THE PUMPS

• Press “JETS 1” button for pump 1 low speed to turn on. Press “JETS 2” button to activate pump 2 (if available)
• Press “JETS 1” button or “JETS 2” button a second time for high speed (if available)

CHANGE THE SPA HEATING MODE(READY/REST)

• Press the “MENU” button until your screen displays MODE
• Press the “TEMP UP” or “TEMP DOWN” button to select Ready or Rest Mode then press “MENU” again to complete action Note: It is recommended to leave the spa in ready mode

FLIP/INVERT THE DISPLAY

• Press “MENU” button until your screen flashes FLIP
• Press “TEMP UP” or “TEMP DOWN” button to set which orientation you would like for the screen to display. Press “MENU” again to complete action

SET THE FILTER DURATION (IN HOURS)

• Press “MENU” button until your screen flashes FLTR
• Press “TEMP UP” or “TEMP DOWN” button to set the number of hours you would like your filtration cycle to run every 12 hours. Press “MENU” again to complete action.

Note : 2:00 means the spa would filter for a total of 4 hours per day (recommended)

SPA CHEMICAL STARTUP GUIDE

YOUR STARTER KIT

Kit Includes
Chlorine Granules, Alkalinity Booster, pH Up, pH Down, Test Strips

USING YOUR CHEMICALS

Test Water
Balance in the following order: Alkalinity, pH, Chlorine

• Alkalinity Booster
  Adjust alkalinity level to 80 -150 ppm (use pH Down to reduce) (see bottle for directions)

• pH Up / pH Down
  Adjust pH level to 7.2 -7.6 (see bottle for directions)

• Chlorine Granules
  Add 15g per 1000L

MAINTENANCE SCHEDULE PROCEDURE

• SANITIZE
  Replenish sanitizer levels with chlorine

• BALANCE
  Balance you water according to Test Strip readings

• SPA SHOCK
  Oxidize your water to allow optimize the power of your sanitizer

• SCALE CONTROL
  Protect against hard water and metals which can leave a buildup or residue

• SPA BALL
  Replace your Spa Ball once it begins to sink below the surface of your water

• REPLACE FILTER
  According to the replacement schedule

• SPA FLUSH
  Add before draining spa water

• CHANGE WATER
  Drain and refill your water

• CHECK UV-C BULB
  (purchased separately) Ensure LED is on during filter cycle

LIMITED WARRANTY

Structural Warranty:
Canadian Spa Co. warrants structure of the spa shell against water loss due to structural failure for a period of *year(s) from the date of purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to be defective, Canadian Spa Co. will repair or, at its discretion, replace the defective structure without charge to the customer.

Surface Warranty: Canadian Spa Co. warrants the acrylic finish against defects in material and workmanship and specifically against blistering, cracking or delamination for the period of *year(s) from the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa shell without charge to the customer.

Equipment/Plumbing Warranty:
Canadian Spa Co. warrants the functional equipment and plumbing of the spa remain free from defects in material and workmanship for a period of *year(s) from the date of purchase by the original purchaser.

* Acrylic Portable Spas:

• Structure: 5 years
• Surface: 1 year
• Equipment/plumbing: 1 year
• Floor models purchased from an authorized retailer: 1 year parts replacement warranty

* Acrylic Non-Portable Spas:

• Structure: 10 years
• Surface: 2 years
• Equipment/plumbing: 2 years
• Floor models purchased from an authorized retailer: 2 year parts replacement warranty

Extent of Warranty:
This Limited Warranty applies to spas manufactured
after January 1, 2023 and sold by authorized Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is given only to the first retail purchaser and terminates upon transfer of ownership. No warranty is provided
on any dealer installed accessories. Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty. In the event Canadian Spa Co. deems necessary the removal of the spa to a place of repair or that the spa must be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration and/or replacement; or other costs of providing access to the spa will be for the purchaser. This Warranty applies only to spas in single family, residential installations. This Limited Warranty becomes void if the spa is placed in commercial application.

Installation:
Spa must be installed by a licensed and certified electrician for a valid manufacturer warranty. Customer is responsible for proper permits and certifications to ensure spa is installed correctly. Proof of this installation may be required by our team as requested. Failure to improperly install the spa (including use of aluminium wire or no proof of proper installation) will void the warranty.

Gazebo Warranty:
Spa Co. provides a one (1) year parts only warranty for authorized purchases of gazebos through Canadian Spa Co. or their authorized dealer.

TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or authorized service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorised Canadian Spa Co. service technician. Improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of Canadian Spa Co. is not covered. Misuse and abuse shall include any operation of the spa other than as directed in the Canadian Spa Co. Manual. Failure to properly winterize the hot tub as per Canadian Spa Co. will cause freezing damage and is not covered under this warranty.

Examples of misuse and abuse include, without limitation:

• Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.
• Damage to the spa surface caused by contact with unapproved cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of the range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitizing chemical that may remain undissolved on the spa surface.
• Damage caused by failure to provide an even base support for the spa.
• Damage caused by freezing when new spa is not installed within a timely manner during below freezing temperatures.
• Canadian Spa Co. spas require genuine approved Canadian Spa Co. filters, and use of non genuine approved Canadian Spa Co. filters will void the warranty.
• Damage to spa cover or hot tub as a result of adding chemicals to the water without removing the spa cover.
• The customer is responsible for returning faulty warranty parts, otherwise customer will be charged for the unreturned equipment.

Warranty Performance:
In the event of a defect covered under the terms of
this Limited Warranty, notify your authorised Canadian Spa Co dealer and create
a ticket at support.canadianspacompany.com. A Canadian Spa Co. authorised service technician will repair the spa subject to the Terms and Conditions of this Limited Warranty. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Canadian Spa Co. or its authorized service technician if the spa is located outside the nearest authorized service technician’s service area. This warranty covers parts ONLY and does not include travel or on-site service charges unless a Service Contract has been purchased from Canadian Spa Co. Proper access must be provided to all sides of the spa at the cost of the customer in the extent of a warranty claim. Failure to provide access will nullify the warranty.

Disclaimers:
Canadian Spa Company or any of its authorized service technicians shall not be held liable for injury, inconvenience, loss of use, chemical or water damage, transportation costs, contingent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorized to change, modify or extend the terms of this Limited Warranty
in any manner whatsoever. Warranty is only valid with a proof of purchase and manufacturers plate/serial number. Cosmetic damage or normal wear and tear is not covered by the warranty.

North America Head Office:
Canadian Spa Company 1283 Cornwall Rd, Oakville, ON L6J 7T5
T:1-877-909-7727 canadianspacompany.ca

Canadian Spa Company LLC
6405 Inducon Drive West, Sanborn, NY 14132 T:1-844-879-7727 canadianspa.com

European Head Office:
Canadian Spa Company Canada House Salbrook Road, Salfords, Redhill Surrey, RH1 5GL
T: +44 1293 824094 canadianspacompany.co.uk

France Office:
Canadian Spa Company sarl 29 avenue de Grande Bretagne 66000 Perpignan, France
T: +33 9970 4448004 canadianspacompany.com

German Office:
Canadian Spa Company GmBh Hohenstaufenring 43 – 45 50674 Köln, Germany
TEL: + 49 22038064038 canadianspacompany.de

Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa Company the ISO 9001 certification assures world class excellence in manufacturing and customer service.canadianspacompany.com

References

• Canadian Spa Company US
• Canadian Spa Company
• Hot Tubs, Swim Spas, Replacement Covers - Built for Canadian Winters – Canadian Spa UK
• canadianspacompany.com
• canadianspacompany.com/
• Canadian Spa GmbH
• Support : Canadian Spa Company
• canadianspacompany.com

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