Conduit® AP
MTCAP3 Hardware Guide for North America

CONDUIT AP MTCAP3 HARDWARE GUIDE FOR NORTH AMERICA

Conduit AP MTCAP3 Hardware Guide for North America
Models: MTCAP3-EN-A23UEA-LWM, MTCAP3-LNA7D-A23UEA-LUM, MTCAP3-EN-A23UEA-DWM, MTCAP3-LNA7D-A23UEA-DUM Part Number: S000801, Version 1.1
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright © 2023 by Multi- Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information, material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and noninfringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Trademarks and Registered Trademarks
MultiTech, the MultiTech logo, DeviceHQ, and MultiConnect and Conduit are registered trademarks and mPower is trademarks of Multi-Tech Systems, Inc.
All other products and technologies are the trademarks or registered trademarks of their respective holders.
Legal Notices
The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted Applications is at the user’s sole risk and liability.
MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES, COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR COMMUNICATIONS NETWORK USING THE PRODUCTS.
The MultiTech products and the final application of the MultiTech products should be thoroughly tested to ensure the functionality of the MultiTech products as used in the final application. The designer, manufacturer and reseller has the sole responsibility of ensuring that any end user product into which the MultiTech product is integrated operates as intended and meets its requirements or the requirements of its direct or indirect customers. MultiTech has no responsibility whatsoever for the integration, configuration, testing, validation, verification, installation, upgrade, support or maintenance of such end user product, or for any liabilities, damages, costs or expenses associated therewith, except to the extent agreed upon in a signed written document. To the extent MultiTech provides any comments or suggested changes related to the application of its products, such comments or suggested changes is performed only as a courtesy and without any representation or warranty whatsoever.

Contacting MultiTech

[email protected]
+1 (763) 785-3500| +1 (763) 717-5863

Website
https://www.multitech.com
Knowledge Base
For immediate access to support information and resolutions for MultiTech products, visit https://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Warranty
To read the warranty statement for your product, visit https://www.multitech.com/legal/warranty.
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive, Mounds View, MN 55112
USA

Product Overview

Overview
Conduit AP (MTCAP3) connects thousands of IoT assets to the cloud using the LoRaWAN® protocol. It expands LoRa network coverage to difficult to reach areas and is capable of packet forwarding user data between LoRa end devices and a centrally located network server on the cloud, in a data center, or a public network.
Note: Check for an updated version of this document at https://www.multitech.com/brands/multiconnectconduit-ap.

Package Contents

Your device ships with the following:

| Description| Quantity

---|---|---
1| Conduit AP Access Point| 1
2| RJ45 Ethernet cable| 1
3| 5 Volt, 2.5 Amp power supply| 1
4| Mounting bracket| 1
5| LoRa antenna (models with external antenna only)| 1
Not pictured| Mounting feet set| 1
Quick start| 1

Important: Contact MultiTech Systems if a replacement power supply is needed. Using a different power supply may damage the device and voids the warranty.

Product Build Options

915 MHz and external LoRa antenna
MTCAP3-LNA7D-A23UEA-LUM| LTE Cat 4 mPower programmable access point with LoRa 915 MHz and external LoRa antenna
MTCAP3-EN-A23UEA-DWM| Ethernet-only mPower programmable access point with LoRa 915 MHz
MTCAP3-LNA7D-A23UEA-DUM| LTE Cat 4 mPower programmable access point with LoRa 915 MHz

Documentation Overview
The following documents are available at http://www.multitech.com/brands /multiconnect-conduit-ap. Select your model to find the documents specific for that device.

regulatory, and getting started information. (S000801)
mPower Software Guide| For mPower models only. Includes steps for configuring and using devices using the mPower platform. (S000727)
Conduit AP MTCAP, MTCAP2, and MTCAP3 Quick Start| Steps for getting started with hardware. Ships with the device and is available online.
Quectel EG9x AT Commands Manual, USB Installation Guides, and other related manuals| Multiple documents listing AT Commands, USB installation guides, and other protocols used to communicate with your LNA7D device.
Provided in a zip file.
Application Notes| Application Notes include steps for connecting end points to the device.

Note: Quick Start Guide numbers increase by one when the printed version is updated.
Related Documentation
Our developer site includes advanced mPower and LoRa information.

• For mPower information, go to http://www.multitech.net/developer/software/aep/
• For LoRa information, http://www.multitech.net/developer/software/lora/

Specifications and Hardware Information

Dimensions

Specifications for LNA7D and 915 MHz Models

General
Standards| LoRaWAN 1.0.2 specifications
LTE FDD Cat 4, 3GPP release 11 compliant
WCDMA/GSM fallback
Radio Frequency
ISM Band| 915 MHz ISM band
LTE FDD| B2/B4/B5/B12/B13/B25/B26
WCDMA| B2/B4/B5
Data Speed
LTE-FDD| 150 (DL)/50 (UL) Mbps (LNA7D models)
DC-HSPA+| 42 (DL)/5.76 (UL) Mbps (LNA7D models)
WCDMA| 384 (DL)/384 (UL) kbps (LNA7D models)
Physical Description
Weight| 0.41 kg
Dimensions| Refer to Mechanical Drawings for Dimensions.
Chassis Type| PC-ABS
Environment
Operating Temperature1| 0° C to +70° C
Storage Temperature| -40° C to +85° C
Humidity| 20%-90% RH, non-condensing
Power Requirements
Operating Voltage| 5Vdc
Certifications and Compliance
EMC and Radio Compliance| FCC Part 15 Class B
FCC Part 15.247 (LoRa)
FCC 22H, 24E, 27, 90
RSS130,RSS133, RSS139
RSS210 (LoRa)
Safety Compliance| UL 62368-1 2nd Ed
UL / IEC 62368-1

1 UL listed at 40° C, limited by AC power supply. Product has been tested to +70° C excluding power supply.
Connectors and LEDs

Connectors
Power| 5 Volt power jack.
Ethernet| RJ45 Ethernet jack.
Reset| Reset button. Reboots device or restores factory defaults. Refer to Resetting the Device for details.
LORA| RP-SMA connector for external LoRa antenna. (Select models)
SIM| Cellular models only. Micro (3FF) SIM slot. Refer to Installing SIM Card for details.
LEDs
STATUS| On (Solid): Firmware is booting.
Flashing: Blinks when operating system is fully loaded.
Off: If this LED remains off one minute after power is applied, troubleshoot the device.
LORA| On: Lights when LoRa software is active.
Flashing: Firmware upgrade mode.
Off: LoRa services stopped.
CELL| Cellular models only.

On: Firmware is booting.

Fast flashing: Data transfer is ongoing.

Slow flashing: Idle or network searching. If Power and LoRA LED are also flashing, firmware upgrade mode.

Off: No cellular signal. Stays off if device does not have a radio.

Power| On: Powered up, normal operation.
Slow Flashing: Firmware upgrade mode.
Off: No power, either device disconnected from power or powered off.
Ethernet Link| Left LED on the Ethernet connector. Blinks when data is sent or received on the Ethernet link. Steady light when there is a valid Ethernet connection.
Ethernet Speed| Right LED on the Ethernet connector. Lit when the Ethernet is linked at 100 Mbps. If not lit, the Ethernet is linked at 10 Mbps.

AC Power Consumption

• Ethernet active, cellular connection established, LoRa RX: 2W
• Ethernet active, cellular connection at maximum transmit power, LoRa RX+TX: 5W

LoRa Power
LoRa Maximum Output Power

• Maximum EIRP (includes external LoRa antenna): 27.3 dBm

Resetting the Device
You need:

• A pin, paperclip, or similar thin object that can fit into the reset hole
  To reset the device:
  1. Find the hole labeled RESET. The reset button is recessed into the case.
  2. Use the pin to press and release the RESET button as follows:
  Reset options:

• To reboot, press RESET for less than 3 seconds.

• To reboot and restore user-defined defaults (if previously set), press RESET for 3 to 29 seconds.

• To reboot, restore factory settings, and erase user-defined defaults, press RESET for 30 seconds or longer.
  The device restarts in commissioning mode. The system automatically removes all user accounts.
  For mPower devices, enter a new username and password to create your new administrative account. (Refer to User Accounts in the appropriate software guide for details on username and password requirements.)

Note: The device reboots when restoring settings.
For more information about commissioning mode, consult the mPower Software Guide. Refer to Documentation Overview for details.
Antenna
Your device ships with the following antenna. Contact MultiTech if you need a replacement antenna.
Antenna Compliance
This radio transmitter [IC: 125A-0063] has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device.
LoRa Antenna

MultiTech ordering information:

LoRa Antenna Specifications

Safety Information

Power Supply Caution
CAUTION: Do not replace the power supply with one designed for another product; doing so can damage the modem and void your warranty. Adapter shall be installed near the equipment and shall be easily accessible.
Ethernet Ports
CAUTION: Ethernet ports and command ports are not designed to be connected to a public telecommunication network or used outside the building.
General Safety
The device is designed for and intended to be used in fixed and mobile applications. Fixed means the device is physically secured at one location and cannot be easily moved to another location. Mobile means the device is used in other than fixed locations.
CAUTION: Maintain a separation distance of at least 21 cm (8.2 inches) between the transmitter’s antenna and the body of the user or nearby persons. The device is not designed for or intended to be used in portable applications within 21 cm (8.2 inches) of the user’s body.

Radio Frequency (RF) Safety
Due to the possibility of radio frequency (RF) interference, it is important that you follow any special regulations regarding the use of radio equipment. Follow the safety advice given below.

• Operating your device close to other electronic equipment may cause interference if the equipment is inadequately protected. Observe any warning signs and manufacturers’ recommendations.
• Different industries and businesses restrict the use of cellular devices. Respect restrictions on the use of radio equipment in fuel depots, chemical plants, or where blasting operations are in process. Follow restrictions for any environment where you operate the device.
• Do not place the antenna outdoors.
• Switch OFF your wireless device when in an aircraft. Using portable electronic devices in an aircraft may endanger aircraft operation, disrupt the cellular network, and is illegal. Failing to observe this restriction may lead to suspension or denial of cellular services to the offender, legal action, or both.
• Switch OFF your wireless device when around gasoline or diesel-fuel pumps and before filling your vehicle with fuel.
• Switch OFF your wireless device in hospitals and any other place where medical equipment may be in use.

Interference with Pacemakers and Other Medical Devices
Potential interference
Radio frequency energy (RF) from cellular devices can interact with some electronic devices. This is electromagnetic interference (EMI). The FDA helped develop a detailed test method to measure EMI of implanted cardiac pacemakers and defibrillators from cellular devices. This test method is part of the Association for the Advancement of Medical Instrumentation (AAMI) standard. This standard allows manufacturers to ensure that cardiac pacemakers and defibrillators are safe from cellular device EMI.
The FDA continues to monitor cellular devices for interactions with other medical devices. If harmful interference occurs, the FDA will assess the interference and work to resolve the problem.

Precautions for pacemaker wearers
If EMI occurs, it could affect a pacemaker in one of three ways:

• Stop the pacemaker from delivering the stimulating pulses that regulate the heart’s rhythm.
• Cause the pacemaker to deliver the pulses irregularly.
• Cause the pacemaker to ignore the heart’s own rhythm and deliver pulses at a fixed rate.

Based on current research, cellular devices do not pose a significant health problem for most pacemaker wearers.
However, people with pacemakers may want to take simple precautions to be sure that their device doesn’t cause a problem.

• Keep the device on the opposite side of the body from the pacemaker to add extra distance between the pacemaker and the device.
• Avoid placing a turned-on device next to the pacemaker (for example, don’t carry the device in a shirt or jacket pocket directly over the pacemaker).

Device Maintenance
Do not attempt to disassemble the device. There are no user serviceable parts inside.
When maintaining your device:

• Do not misuse the device. Follow instructions on proper operation and only use as intended. Misuse could make the device inoperable, damage the device and/or other equipment, or harm users.
• Do not apply excessive pressure or place unnecessary weight on the device. This could result in damage to the device or harm to users.
• Do not use this device in explosive or hazardous environments unless the model is specifically approved for such use. The device may cause sparks. Sparks in explosive areas could cause explosion or fire and may result in property damage, severe injury, and/or death.
• Do not expose your device to any extreme environment where the temperature or humidity is high. Such exposure could result in damage to the device or fire. Refer to the device specifications regarding recommended operating temperature and humidity.
• Do not expose the device to water, rain, or spilled beverages. It is not waterproof. Exposure to liquids could result in damage to the device.
• Using accessories, such as antennas, that MultiTech has not authorized or that are not compliant with the device’s accessory specifications may invalidate the warranty.
  If the device is not working properly, contact MultiTech Technical Support.

UL Notice
UL Listed at 40° C, limited by power supply. UL Certification does not apply or extend to an ambient above 40° C and has not been evaluated by UL for ambient greater than 40° C. “UL has evaluated this device for use in ordinary locations only. Installation in a vehicle or other outdoor locations has not been evaluated by UL. UL Certification does not apply or extend to use in vehicles or outdoor applications or in ambient above 40° C.”

User Responsibility
Respect all local regulations for operating your wireless device. Use the security features to block unauthorized use and theft.

Labels

Example Device Labels

Note: Actual labels vary depending on the regulatory approval markings and content.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The label shown is not the actual size.

1. MultiTech Model Identification.
2.  MultiTech Ordering Part Number.
3. UUID
4.  Ethernet MAC Address
5. Device Node Number
6. IMEI Number (cellular models only)

MTCAP3-LNA7D Models

Setting Up Hardware

Installing a SIM Card
Models with cellular capability have a micro SIM slot, you’ll need a micro (3FF) SIM card from your network provider.
Note: -LNA7D models work on both Verizon and AT&T networks. The device detects the carrier based on your SIM card.
To install the SIM card:

• With the contact side facing down, align the notched edge as shown and slide the SIM card completely into the SIM holder.

Removing a SIM Card
To remove the SIM card, push the SIM card in. The device ejects the SIM card.
Attaching the Antenna
(Models with external antenna only)
To connect the antenna:

• Finger-tighten the antenna to the antenna connector on your device.

Cabling the Device
To cable the device:

1. For Ethernet only models, connect the Ethernet cable to the Ethernet port on the device and to your computer.
2. Attach the plug for your country to the power supply.
3. Connect the power supply to the device’s power jack and plug it into an electrical outlet. When the operating system is fully loaded, the STATUS LED blinks.
   Important: The power supply is 5V at the connector. Verify you are connecting the power supply that shipped with the device. Using a power supply with higher voltage damages the device.

Getting Started

Setting Up Your Credentials (Commissioning)
The first time the device powers up, it goes into commissioning mode. The system requires you to set up an administrative user. To do this:

Note: MultiTech recommends using Firefox.

1. Open a browser on your computer and enter the default IP address in the URL field, 192.168.2.1. Most browsers display a warning about HTTP addresses being unsafe because of a self-signed certificate.
   • For Edge, click Advanced and then click Continue to 192.168.2.1.
   • For Firefox, click Advanced and then click Accept the Risk and Continue.
   • Note: At the time of publication, the current version of Chrome was not supported.

2. Enter a username for the administrative user. Click OK. Follow on screen instructions for usernames.

3. Enter a password and click OK. Follow on screen instructions for a secure password.

4. Enter the password again to confirm. Click OK.

5. Log into the device using the new username and password.
   The First-Time Setup Wizard appears.

mPower Models First-Time Setup
If your device uses the mPower platform, refer to First-Time Setup in mPower Software Guide (S000727) for details. It is available through your model’s page at https://www.multitech.com/brands/multiconnect-conduit-ap
Connecting with LoRaWAN End Devices
For help connecting your device with LoRaWAN end devices, refer to Application Notes at
https://www.multitech.com/brands/multiconnect-conduit-ap
Firmware Over the Air (FOTA) Script
Verizon Requirement: Firmware Upgrade Over The Air (FUOTA)
At times, your device may require a critical update to radio firmware for devices connecting to the network. To stay compliant to Verizon’s requirements you must implement FOTA. Failure to perform a critical update could result in losing access to the Verizon network. Refer to Cellular Radio Firmware Upgradein themPower Conduit AEP Software Guide.
If using DeviceHQ to manage your device, refer to Upgrading Cellular Firmware Using DeviceHQ (Remote Management) in the software guide.

Mounting the Device

Mounting the Device
The device ships with a mounting bracket.
You will need

• Device
• Mounting bracket
• Four #6 (3.5mm) screws with anchors (not provided)
• Screwdriver
• Drill

Determining Location
Follow these guidelines for best performance:

• The LoRa antenna is omnidirectional, but for best results, mount the device so the LoRa antenna is in a vertical position as shown in the following image.

• For optimal performance, place the device at a level higher than the end devices.

• Select a location central to all devices to be connected to this device.

• Avoid obstructions.
  Important: Thick walls and reflective surfaces, such as metal, weaken the signal between the device and other devices.

• We recommend conducting a site survey to test the signal strength in different locations before you mount the device.

Mounting the Device

1. Determine where you want to mount the device.

2. Mark where you want the screws to go.
   

3. Drill holes for the screws and insert anchors.

4. Place the mounting bracket and secure it with screws.

5. Attach the device to the bracket and rotate until it locks into place.
   
   

Regulatory Information

47 CFR Part 15 Regulation Class B Devices
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Interference Notice
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada Class B Notice

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This device complies with Industry Canada license-exempt RSS standard(s). The operation is permitted for the following two conditions:

1. the device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.

Waste Electrical and Electronic Equipment Statement
Note: This statement may be used in documentation for your final product applications.
WEEE Directive
The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to takeback electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. The WEEE Directive covers all MultiTech products imported into the EU as of August 13, 2005. EU- based manufacturers, distributors, retailers and importers are obliged to finance the costs of recovery from municipal collection points, reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that this product must not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product.
July, 2005

REACH-SVHC Statement
Registration of Substances
Multi-Tech Systems, Inc. confirms that none of its products or packaging contain any of the Substances of Very High Concern (SVHC) on the REACH Candidate List, in a concentration above the 0.1% by weight allowable limit.
For the current REACH-SVHC statement, refer to additional regulatory documents at: https://www.multitech.com/support/support
Refer to the following for the most current candidate list of substances: https://echa.europa.eu/candidate-listtable.

Restriction of the Use of Hazardous Substances (RoHS)
Multi-Tech Systems, Inc.
Certificate of Compliance
2015/863
Multi-Tech Systems, Inc. confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2015/863 of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment – RoHS 3).
These MultiTech products do not contain the following banned chemicals1 :

• Lead, [Pb] < 1000 PPM
• Mercury, [Hg] < 100 PPM
• Cadmium, [Cd] < 100 PPM
• Hexavalent Chromium, [Cr+6] < 1000 PPM
• Polybrominated Biphenyl, [PBB] < 1000 PPM
• Polybrominated Diphenyl Ethers, [PBDE] < 1000 PPM
• Bis(2-Ethylhexyl) phthalate (DEHP): < 1000 ppm
• Benzyl butyl phthalate (BBP): < 1000 ppm
• Dibutyl phthalate (DBP): < 1000 ppm
• Diisobutyl phthalate (DIBP): < 1000 ppm

www.multitech.com

References

• Conduit® AP Cellular Gateways
• mPower | MultiTech Developer Resources
• LoRa | MultiTech Developer Resources
• MultiTech Product Support Portal
• MultiTech
• MultiTech
• multitech.com/brands/multiconnect-
• Conduit® AP Cellular Gateways
• Frequently Asked Questions
• MultiTech Warranty Statement
• MultiTech Product Support

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