DETECK DT10C Portable Counterfeit Bill Detector Machine User Manual

DETECT DT10C Portable Counterfeit Bill Detector Machine

Product Information

Specifications:

• Model: DT10C 3MG
• Counterfeit Detection Functions
• Power Supply: AC 110V-220V, 50/60Hz
• Features: UV Sensor, Voice Error Alert
• Supports USD and EUR notes
• Sleep Mode for Power Saving

Product Usage Instructions

Safety Precautions:
Read and understand all safety instructions carefully before operation.

Instructions Before Operation:
A. Package contents: Check all items are included. B. Unpacking: Safely remove the product from the packaging. C. Installation: Follow installation guidelines. D. Notes Selection: Choose the appropriate currency setting.

Overview of the Product:
The product includes counterfeit detection functions for enhanced security.

Features and Specifications:
The product features UV sensor technology and voice error alerts for efficient operation.

Operation:

1. Connect the power supply to the AC 110V-220V outlet.
2. Familiarize yourself with the button functions.
3. Insert banknotes correctly into the device.
4. Follow the instructions for detecting counterfeit notes using the device.
5. Use the provided block to scan USD notes and remove them for EUR notes.
6. Refer to error codes displayed for specific issues and follow troubleshooting steps.
7. Utilize the sleep mode for power saving and upgrade software as needed.
8. Verify bills using the device’s functions.

FAQ Section – DT10C 3MG

Troubleshooting:

1. Self-Test Error Codes Display
2. Counterfeit Detection Error Codes Display
3. Maintenance and Calibration

Contact Information:
For warranty and support, contact our North American 24/7 Support Team at 1-332-228-1098 or email [email protected].

INTRODUCTION

Thank you for choosing our product. The SWIFT DOC (3MG) is the perfect solution for a high-speed and reliable Value Counting Counterfeit Bill Detector. We recommend reading thoroughly all the information stipulated in this manual to make the best use of this product.

PLEASE TAKE NOTICE Should the equipment be altered in any way or used in a manner for which it was not intended at the time of delivery, the supplier of the equipment accepts no responsibility for injury or damage to personnel or equipment. If the conditions for the use of the equipment are changed, the supplier must be contacted or the declaration of conformity will be invalidated

IMPORTANT SAFETY INSTRUCTIONS

WARNING

• Keep the machine away from heavy humidity and high temperature as it may prevent it from working properly.
• Do not drop conductive objects into the machine to prevent internal short circuits.
• Do not use this machine in areas where it may be exposed to water or other liquids.
• Unplug this machine from the wall before opening the back cover for maintenance.
• Do not clean the machine with chemical solvents. Use a dry cloth for cleaning.
• Do not disassemble this machine as this may expose you to dangerous voltages as well as electrical shocks if wrongly reassembled. Take it to qualified personnel for service or repair if required.

CAUTION

• When not using the machine for a prolonged period, please switch off the machine and disconnect the power cord from the machine. Not following these ins- tructions may result in fire, electrical shock, or damage to the machine.
• Ensure the cable is disconnected before moving the machine otherwise the power cord may get damaged resulting in fire and electrical shock.
• Do not pull the cord to unplug the power cord, but rather grip the plug to pull it out.
• Do not touch the power cord with wet hands. Not following these instructions may result in fire, electrical shock, or damage to the machine.
• Do not use the machine if the power cord is damaged or the plug socket is loose.
• This may result in fire, electrical shock, or other hazards.
• Do not bend excessively the power cord as it may get damaged. This may result in fire, electrical shock, or other hazards.
• Do not place heavy objects on the cord. This may result in fire, electrical shock, or other hazards.
• Do not change the position of the optical sensors

SAFETY PRECAUTIONS

PLEASE READ CAREFULLY AND UNDERSTAND ALL THE SAFETY INSTRUCTIONS.

This product should not be exposed to:

• Shaky or vibrating surface.
• High temperature including but not limited to strong sunlight, radiator, or heater register. It should not be placed in a built-in installation unless properly ventilated.
• High humidity and dust as this may damage the machine.
• Water or other liquids. In case of spilled liquid into the interior of the machine, please stop operating, switch off, and disconnect the power cord immediately. Contact the service center for help.
• Chemical solvents such as oil, gasoline, benzene, and acidic liquids. In case of spilled liquid into the interior of the machine, please stop operating, switch off, and disconnect the power cord immediately. Contact the service center for help.
• Any kind of object dropped into the machine through the case slots or openings. Especially conductive objects such as paper clips, pins, coins, etc.

Only use the type of cable provided with this machine and ensure it’s plugged into a grounded wall outlet or ground protection socket. This machine should only operate from the type of power source indicated in this user’s guide technical parameters. If you are not sure of the type of power supply in your location, consult your dealer or local power company.

Please contact the service center for help or refer to a qualified service personnel under the following conditions:

• Machine dropped or case damaged.
• Liquid spilled into the machine or exposed to rain or water.
• The power cord or plug is damaged (or frayed).
• The machine does not operate normally after adjusting the controls covered by the opera- ting. instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product.
• Noticeable change in performance.

INSTRUCTIONS BEFORE THE OPERATION

PACKAGE CONTENTS

• DTIOC (3MG) Counterfeit Detector
• User Manual
• Power Adapter
• USB Key
• lon Lithium Battery

UNPACKING
After unpacking the machine, please store the box and the packing material for future use. Failing to ship the machine back in its original machine box, Styrofoam and packing material will void the machine’s warranty.

INSTALLATION
Please follow below step-by-step instructions:

• Place the machine on a solid flat surface before using.
• Please review the safety considerations to carefully choose an appropriate work-space environment to operate the machine.
• Connect the power cord to the machine power supply port (back of the machine).
• Connect the power cord to a wall outlet or socket.
• Ensure voltage operating range: AC 110V-220V
• Turn the machine ON and verify if it is functioning properly.
• In case of any error message, please check the troubleshooting section or contact the service center for help.

NOTES SELECTION
To ensure a trouble-free operation before starting, please make sure to:

• Tidy up the notes on an even desk.
• Insert the notes onto the hopper feeder to the right and start the count.
• The results will be displayed on the screen. Press Report to get a detailed count result.

Careful considerations

• Avoid counting wet, excessively dirty, folded, or curved notes
• Fan each bundle of notes before counting in case the notes are slightly adhesive on each other
• Check for foreign objects mixed up with the notes like paper clips, rubber bands, pieces of paper, etc.

OVERVIEW OF THE PRODUCT

COUNTERFEIT DETECTION FUNCTIONS

• Infrared Light (IR): Reveals invisible marks in ink that reflect or absorb IR light.
• Ultraviolet Light (UV): Check for any security markings that glow under UV light.
• Magnetic Ink (MC): Detects iron oxide in ink used in real money.
• Metallic Thread (MT): Identifies security threads woven into notes
• Double Dimension (DD): Note Size / Length and Width
• Double Bill (DB): Thickness sensitivity, two notes stuck together
• Image Detection (ID): Detects the authenticity of the note through the CIS sensors

FEATURES AND SPECIFICATIONS

The Swift DTIOC Counterfeit Detector automatically and accurately scans notes for authenticity:

• It includes an ultraviolet, magnetic, infrared, double note, and size detection sen- sors to ensure a 100% authentic count.
• Its unique value-counting system not only eliminates all doubts but also allows you to keep track of every count through a detailed report showing the total value of the count and breakdown per denomination.

FEATURES:

• Scans of USD and EUR Notes for Authenticity
• Automatic Feeding System
• 2-way Exit through the Feeding Hopper or the Back of the machine
• 4-way Orientation bills Insert
• Advanced Counterfeit Detection Methods
• Sleep Mode if left idle for 3 minutes to Save Power
• Power Off Automatically if left idle for 5 minutes
• Suitable for Small Business Owners

SPECIFICATIONS

• Operating Temperature: 41- 95°F
• Storage Temperature: 0-150 °F
• Product Dimensions: 6.1 x 5.4 x 3.2 inches
• Product Weight: 1.82 lbs
• Power Supply: AC100V~240V 50/60Hz or DC 12V/1.0A
• Battery (optional): Rechargeable lithium battery 11.1V/500mAH
• Power Consumption: < 10W
• Detecting Speed: <0.5 seconds/piece

OPERATION

POWER SUPPLY

• DC Power: Connect the power adapter to a 110V or 220V outlet, then connect the terminal to the machine’s DC12V input socket.
• Lithium Battery (optional): When the battery is fully charged, you can use the machine without a power adapter. The battery (if not in use) should be stored in a clean and dry ventilated room at the recommended temperature between -41-95 oF and kept out of fire, heat, and proximity to corrosion of metals. When the battery is unused for a prolonged period, please take out the battery from the machine compartment.

Note:
The battery should recharged once every 6 months. When the power is low, it will take 15 hours to be fully charged.

BUTTON INTRODUCTION

• CUR/DIR: Press the CUR/DIR button to select the choice of currency. Press and hold the button to change the exit direction of bills The denotation of direction will be shown on the left part of the display. The UP arrow+means the genuine banknote will go exit from the back and the DOWN arrow means the genuine banknote will retreat from the feeding hopper.
• REP/CLR: Press the REP/CLR button to access the report and switch between total value count or value by denomination. Press and hold the button to reset the count.

INSERTING THE BANKNOTE CORRECTLY
Please insert the banknotes straightened and to the left side of the device (as shown below). If a banknote is incorrectly inserted, the machine will trigger audible and visual warning alerts.

DETECTING
If you insert a genuine banknote into the feeding hopper, the quantity of pieces counted will increase by one and the value of the bill will add to the total value of the current count. When the number of pieces counted is over 999 or the total value is over 9999, the on-screen data will automatically reset to zero.

If a suspicious banknote is detected, it will retreat/exit from the feeding hopper without adding to the existing count (the number of pieces and the total value of the count do not change). The device will trigger audible and visual warning alerts

HOW TO USE THE BLOCK
Please remove the block if you want to use larger notes i.e. 100 EURO bills

Reach out to [email protected] if you experience any of the following errors:

Error Code

|

Reason

---|---
Cl| MOTOR / CODE DISC ERROR
C2| LEFT FEEDING SENSOR ERROR
C3| RIGHT FEEDING SENSOR ERROR
C4-C17| RIGHT IR3 – LEFT IR1 FEEDING SENSOR ERROR
Cs| MIDDLE IR4 SENSOR ERROR
CG| BOTTOM IR2 REFLECTION ERROR
C7| UPPER IR5 REFLECTION ERROR
C8-C9| BOTTOM-UPPER 850 IR SENSOR ERROR
C10-C11| DOWN-UPPER 940 IR SENSOR ERROR
C12-C14| LEFT-MIDDLE-RIGHT MG SENSOR ERROR
C15| UV SENSOR ERROR
C16| VOICE ERROR

Troubleshoot steps: Access our support portal deteckusa.com/support and search for “DTIOC 3MG Power On Error”

SLEEP (POWER SAVING) MODE
The detector will enter sleep mode if left idle for 3 minutes to save power. The information on the display window will turn off and only the blue ON/OFF indicator lights up. You can resume the count by touching any key or inserting a banknote into the feeding hopper. If the machine is left idle for more than 5 minutes, it will power off automatically.

SOFTWARE UPGRADE
Please refer to our support portal for the latest Software Upgrade. You can access the portal through deteckusa.com/support. Search for “DOC 3MG Software upgrade”

VERIFYING BILLS AUTHENTICITY
If you are experiencing repetitive errors while scanning a genuine bill, please refer to our support portal on how to scan and share the Data with us to analyze the authenticity of the bill. You can access the portal through deteckusa.com/support. Search for “DOC 3MG Scan Data”

TROUBLESHOOT

SELF TEST ERROR CODES DISPLAY
The Swift DTTOC (3MG) Counterfeit Detector automatically performs a self-test every time you turn On the device. If one of the C-codes is flashing on the display, please ensure the sensors are not covered by any object, stuck banknotes, or even accumulated dust.

COUNTERFEIT DETECTION ERROR CODES DISPLAY
If one of the following E-error codes appears on the display window after inserting a note into the feeding hopper, there is a high risk of holding a suspicious note

Error Code

|

Reason

---|---
E01/E02/E03| E01-E02 BANKNOTE LENGTH / E03 HALF NOTE ERROR
E04/E05| INFRARED PROPERTIES ERROR
E06/E07| BANKNOTE THICKNESS /DOUBLE NOTE ERROR
ElO| BANKNOTE RETREAT ABNORMAL
E11-E13| INFRARED IMAGE ABNORMAL
E14-E17| Dual-Band Signal/EUR SG/WATERMARK ERROR
E40-E41| UV FEATURE ABNORMAL
E60-E63| MG FEATURE ABNORMAL
E64-E66| BANKNOTE MAGNETISM EXCEED THE LIMIT

Troubleshoot steps:
Access our support portal deteckusa.com/support and search for “DOC 3MG Counting Error”

IMPORTANT NOTICES

• If the machine keeps beeping or is not working properly, please check if:
  • The main power supply is within a specified range (AC 100V-240V/50-60Hz)
  • The DC output is within the specified range: DC 12V ÷ 5%.
  • The terminal plug is well-connected to the device
  • The built-in battery is sufficiently charged (optional)
  • There is dust on the sensors.
• If a banknote gets stuck during the count, please open the top cover and gently remove the stuck banknote.
• Please ensure the banknotes are inserted straight to the far right of the feeding hopper

MAINTENANCE

This machine is equipped with a piece of detecting equipment that needs periodic maintenance. We recommend:

• Check the power supply voltage and ensure it sits within the specified range
• Keep the machine in a ventilated space, away from strong sunlight and magnetic fields
• Use a piece of cotton with a small amount of alcohol to clean all the sensors, rubber wheels, and synchronous belt
• Keep the surface of the sensors away from sharp objects to avoid any damage
• Do not attempt to disassemble the detector

CALIBRATION
Access the video tutorial through deteckusa.com/support and Search for “Calibration DTOC 3MG”

• CAUTION: Please do not perform this calibration without prior instructions from our support team. Do not perform this calibration if the detector is functioning properly
• WARNING: Using a low GSM Paper Quality can result in Calibration Failure. We advise using a white Postcard of 140gsm or more (calibration paper attached to the manual).

WARRANTY

This DETECK product is warranted to be free of defects in materials and workmanship for one (1) year after the date of purchase. Please don’t forget to activate your warranty by visiting our website: https://deteckusa.com/warranty.

These warranties do not cover consumer-caused damages such as misuse, abuse, or repairs attempted by the consumer. This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state. We warrant that during the warranty period, the product will be free from defects in materials and workmanship. We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

The remedies described herein are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circums-tances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special, or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Our responsibility for defective goods is limited to repair, or replacement as described below in this warranty statement.

WHAT DOES THIS WARRANTY COVER?
This limited warranty covers defects in materials and workmanship of the DETECK products (the “product”) for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?
This warranty excludes batteries and any electrical components or products. This limited warranty does not cover any damage due to: (a) carelessness; (b) misuse; (c) commercial use; (d) abuse; (e) improper installation; (f) modification; (g) normal wear and tear; (h) loss; (1) theft; (j) deliberate damage or cosmetic damage that does not hinder the performance of the product; or (k) external causes such as accidents, or other actions or events beyond our reasonable control.

WHAT IS THE PERIOD OF COVERAGE?
This limited warranty starts on the date of your purchase and lasts for one (1) year(the “Warranty Period”). The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?
Concerning any defective product during the Warranty Period, we will, in our sole discretion either (a) repair or (b) replace such product (or the defective part) free of charge. The customer should allow the manufacturer the time and opportunity to test and diagnose the machine to determine warranty and non-warranty claims

HOW DO YOU OBTAIN WARRANTY SERVICE?
Unless restricted or prohibited by applicable law, in returning this DETECK product for repair or replacement under this warranty, the original consumer purchaser must prepay all postage, shipping transportation, insurance, and delivery costs, and the DETECK product must be delivered in its original carton placed in a shipping or freight package offering an equal degree of protection. DETECK will not be responsible for any loss or damage incurred in connection with the return of this product. If defective, the product will be repaired or replaced at DETECK’s option, at no charge. If defective, the product will be repaired or replaced at DETECK’s option, at no charge. DETECK may replace your product with a product that was previously used, repaired, and tested to meet DETECK specifications. DETECK will pay to ship the replacement product to you. By sending the product for replacement, you agree to transfer ownership of the original product to DETECK.

To obtain a return address, please email [email protected] and provide us with the Order ID, Serial Number, and the issue you are experiencing.

All support is provided by our North American 24/7 Support Team 1-332-228-1098 [email protected].

References

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